Rated 5 out of 5 by RichardXM Overall great experience
The hotel staff was courteous, friendly, and helpful, from the valet parking attendants, to the front desk staff, to the room staff. Though the hotel is 70s-era, it is warm and inviting from its most recent renovation. The 34th floor revolving bar is fun, too.
Minor annoyances were occasional tepid-only water from the bathroom sink faucet (showers were always nice and hot), somewhat thin towels (still ok, though), and no power outlets at bedside for charging my mobile phone, which I also use as my alarm.
Still, overall, we had a great experience and would stay there again.
October 24, 2013
Rated 5 out of 5 by DTK21 Fantastic Experience
Everyone at the Westin provided outstanding service during our stay. My bride of 36 years celebrated our anniversary and have nothing but good things to say about the property. We enjoyed our stay in Los Angeles and would do it again without a hesitation. We are Westin clients for life.
August 21, 2012
Rated 3 out of 5 by Slash1 Hotel is NOT on Figueroa Street!
I arrived at 11pm. The shuttle dropped me at 404 South Figueroa Street, the address in my confermation e-mail and above on this page. THIS IS NOT THE MAIN ENTRANCE! The entrance is two blocks around the corner. The Figueroa entrance is not staffed and locked at mid-night, and the walk in the dark with your luggage will not be pleasant. Even when the door is open, finding the reception desk and getting down the stairs is a pain. Do not expect any response from the management. They assume that everyone is a repeat visitor and knows the address is wrong! Not a good assumption.
October 3, 2013
Rated 5 out of 5 by GLENN777 FRONT DESK STAFF
I have been a guest of the bonaventure for the past 10 years with over 100 stays the staff from the valet to the to the housekeeping are the very best Christina at the front dest has allways given exceptional sevice I would recommend this hotel even to the most demanding traveler..
August 22, 2012
Rated 5 out of 5 by Judy13 stay at Bonaventure in LA
I recently stayed at the Westin Bonaventure in Los Angeles and had a very good experience.
During my visit I used the following amenities - dining at the Bonaventure Brewing Company (food was tasty and price was reasonable), using the Fitness Center (good selection of equipment in working order) and taking advantage of the "Grab & Go" offer in the Lobby Court. All experiences were positive.
In addition, the Reservation Desk accommodated my request for a late check out. Overall, I was very pleased with my stay at the Bonaventure, and the superior customer service I received.
February 8, 2013
Rated 5 out of 5 by Bart One of the best SPGs I've stayed at
Flight was delayed by several hours, so showing up at 2am (which was more like 5am on the East Coast), one needs things quick and efficient. That it was, with a personalized welcome for a Platinum, upgrade to a superb suite, and a free breakfast thrown in along with my points as it was my first time here. The room was beautiful, the breakfast amazing (worth paying a bit more for the full hot breakfast), and the staff highly efficient. Definitely will be my "Go To" hotel whenever I go to Los Angeles, either on business or with family.
February 24, 2014
Rated 5 out of 5 by Gwendy Pleasantly surprised!
I attended a teacher conference in downtown LA. I wanted to stay closer to the conference, but when I booked, hotel choice was limited. I read the reviews and was a little concerned. The hotel and staff exceeded my expectations. Everything you need is near the hotel. We visited Santa Monica (45 minutes w/traffic) which was great! Delicious and inexpensive eats within a mile: Fernando's Taco Inn, The Original Pantry & Lawry's Carvery. Expensive but worth it for lunch, The Palm.
March 22, 2014
Rated 4 out of 5 by pyrodex Good Hotel but dated
The hotel itself was very clean and nicely laid out but in the suites I noticed a very large issue. In this day and age of electronics and so forth there was ZERO plugs near the nightstands to support charging of phones and other devices. Outside of that everything else was great.
April 15, 2014
Rated 4 out of 5 by 1businesstraveler Great place - but I really miss the old heavenly shower
I love this hotel, and the fact that it's self-sufficient with plenty of dining options onsite, so I don't have to traverse the streets of downtown LA in the evening when I need a late dinner. The rooms are beautiful - the heavenly bed is fantastic. The floor-to-ceiling windows offer great views. The only thing I flat out don't like are the shower heads - they replaced all of the old, awesome, powerful heavenly shower heads with ones the give you a very light rain in a little square, so you're either under the square, or you're not. Weak water pressure, not my preference to start my day, but I deal with it because the good features outweigh the frustration of the lame shower, and platinum status has my SPG loyalty.
August 16, 2013
Rated 5 out of 5 by thejoyrider Better than expected
The room was so well appointed, it was roomier than it's size. It sparkled as did the entire hotel. The bed and pillows were excellent! Ask for a hotel directory to find all the features of the hotel, since there was none in our room.
Our morning 1 hr walk from the Hotel, past the Disney and to the Cathedral and back revealed a transformative downtown LA quite unlike my memory.
We found a 5th fl. restaurant that opened to the pool deck, excellent for its price.
Upon arrival the valet parking and bell service was somewhat chaotic. More luggage dollies would have helpful.
May 2, 2012
Rated 5 out of 5 by Jtsai Professional service
The service is professional. Hotel manager Ken Lee did help me a lot while I am staying. there.
April 20, 2014
Rated 4 out of 5 by ratboy Didn't Get King-Sized I Reserved
Several weeks ahead of my arrival I reserved a room with a king-sized bed and breakfast to celebrate my wedding night with my new husband. A week before my arrival I called to confirm my reservation. When we arrived to check in, I was told there were no rooms with a king-sized bed, and was offered one with two double beds. It was after 10:30 PM...too late to hunt for new accommodations so I took the room. The check-in clerk offered a free breakfast; later a I received call stating they would comp my parking. Ultimately it was a good stay, but I was disappointed.
December 7, 2013
Rated 3 out of 5 by Leslie2014 Good and Bad
The hotel was very nice with lots of fun things to do around it. I've never been at a hotel where you cannot split the payments between the parties that are staying in the room and then just leave a card on file for incidentals. We were told when we arrived that they could not split the payment and the entire amount would be held on one card. After we finally were able to split the payment we get to the room and none of the lights were working. Even though all issues were resolved after a long day of flying I just wanted to get into my room and rest.
January 8, 2014
Rated 5 out of 5 by BobMiki31 Our ASME Code Meeting
For a difficult time booking the reservation which was actually 2 , the first for one night - 2-9-2013 and the second for 5 nights - 2/10/2013 to 2/15/2013 - the check in process went superbly and credit for that goes to your check-in girl. Our stay itself went well, all we could have expected given that my grown son stayed with us and was ill with the flue. Given that the hotel itself and staff where great.
Making reservations though were less than good especially the static I experienced when a change in the dates of arrival and checkout were made by telephone.
February 18, 2013
Rated 5 out of 5 by Jazzi The customer service was excellent.
The staff was very friendly. I had a small problem with the tv and the response was quick. Thanks to everyone for making my visit great.
August 25, 2013
Rated 3 out of 5 by ATraveler Pretty Average
We live in a coastal Southern California town, so maybe we were expecting too much...I'm wondering what's heavenly about a short little bathtub with a showerhead that came from the low end of the line at Home Depot. The housekeeping was a little off...the bed was made but the trash wasn't emptied, all in all, it just wasn't quite up to point. It felt like the place needed a facelift, and Westin, get with the wi-fi program - $25 for two nights of in-room wi-fi is ridiculous. I'm sure it's fine for business travelers, but lesson learned for getaway-type travel.
February 18, 2013
Rated 2 out of 5 by Karen121 Very Disappointed
I have a few problems with the hotel. 1st and foremost $42.00 for parking in crazy. I realize it is LA. But really $42.00 to leave my car in the basement all night. The second is, at check in we were told that the restaurant served breakfast until 2 because of your late check out policy (which by the way is great). However, we went down to get breakfast after a very late night about 12:30 and were told No, by a very snotty waitress that she did not understand why they couldn't get it straight and they stopped servging at 12.
February 10, 2014
Rated 3 out of 5 by johnny5u Nice - but a few minor annoyances
I enjoyed my stay here on business but several things did detract from the overall experience:
1) Rooms are nosier than I would have hoped from a major hotel.
2) Sheets seemed scratchy to me.
My biggest pet-peeve was what they didn't provide: Free internet, an airport or convention center shuttle, breakfast - all pretty much standard for lodgings at half their daily room rate.
That said, I enjoyed the architecture and overall ambiance. And the swimming pool was wonderful..warm, inviting, and sheltered, nestled in the bowl created by the neighboring towering skyscrapers.
The staff were pleasant and helpful at every opportunity. They coped well with the major waves of check-ins and check outs from my fellow convention attendees.
May 23, 2012
Rated 4 out of 5 by AZVic Behind the times
I was a bit amazed to find that internet was $13 a day. You can get free internet at your local coffee shop or even a much lower quality hotel. Very surprising that it was not included for your guests at the rates we pay. Otherwise very nice hotel.
April 11, 2014
Rated 5 out of 5 by LAK25 Fabulous Hotel!
From checkin to checkout it was great.
April 17, 2014
Rated 4 out of 5 by cherubscup Great Stay but Disappointing Check Out
Everything about the hotel was great excpet the check out process. No opportunity to check out using the in-room TV meant that everyone was waiting in line at noon on a Sunday with only three desk attendants available. Also, since no self-park is available, the wait for valet took 1.5 hours. I felt awful for the fellow guests and the valet attendants as the entire lobby and parking areas were severely understaffed. I requested the parking fees be removed from our bill, however, due to the wait which ruined all Sunday afternoon plans before heading home.
August 17, 2012
Rated 5 out of 5 by PandA Perfect for a local get-away
My husband and I stayed for a night to celebrate our 4th wedding anniversary. We were surprised with a room upgrade because the gal we made the reservation with knew we were celebrating. That was an exquisit surprise. We enjoyed the views, the room was extremely clean and the bath ammenities were very nice. We took the train to get there which was very convienient. It was such a nice stay! The room service we ordered in the morning was brought surprisingly fast and everything trasted delicous. I coulnd't be happier with the level of service i recieved.
May 20, 2013
Rated 5 out of 5 by Christoph Largest hotel in LA...
We did not particularly like the maze of this large hotel but reception was friendly, breakfast buffet was one of the best of any Westin, the suite had a good layout, house keeping did not wake us and we had a good stay in general. What more do you want?
April 8, 2014
Rated 5 out of 5 by HiramGO Great Place
Great hotel in the Downtown LA area
April 16, 2014
Rated 5 out of 5 by DeeNice This is a great hotel and the staff is exceptional
The staff is always helpful from the front desk staff to room service, bell men, etc. The staff has customer service down to a science. Ricardo is always helpful with my needs. Thank you to every staff member, I don't always catch the name, but everyone is GREAT!
April 7, 2014
Rated 2 out of 5 by haukyfn For the amount of money, disappointing
Very disappointed to get the run around from the staff in the evening. We were assured a bar would be open around midnite and were sent from one place to another, up and down elevators, etc. and the only bar open was a nightclub. We were looking to have a drink and unwind after a holiday party.
In the morning, after already entering the shower, I discovered that there was no shampoo to be found in the bathroom. As I was already soaking wet, I was not going to call housekeeping and have a potentially long wait for some shampoo. Additionally, the tub/shower was not draining and I was mid-calf deep in water by the time my shower was done.
The water-stained ceiling in the hallway outside the room did not look good and should probably be addressed.
December 19, 2013
Rated 4 out of 5 by myskymama Business trip
Room set up by my company. Presented SPG gold card on arrival. No upgrade offered. Pleasant and quick checkin. Small room. Very comfortable beds, nice modern room. Nice size bathroom. Trash on floor behind bathroom door. Dirty straw picked up by my young visiter. Nice pool very clean. Pub across from pool was nice for dinner. Happy hour menu a great option. Great service sat outside. Food quality very good. Will eat here again. High prices at the gift shop for snacks. Liked having Starbucks in the am in my room. $38.00 dollars per day for parking was very high. Felt hotel should offer an airline discount or a discount for gold SPG members. Will look for different options next time. Overall very nice modern hotel. Would stay here again.
September 2, 2012
Rated 4 out of 5 by DL11 Worth it
Enjoyed the location/convenience, cleanliness, layout, and other venues inside the hotel. Always treated with courtesy and respect. A bit surprised some items weren't automatically included given the class of the hotel (Q-tips, cotton balls, makeup remover. etc.), but no doubt they would have provided it if asked. Also, would have preferred option to check out via in-room television versus standing in line at the front desk. Otherwise, brilliant place to stay and convenient to freeways. Not much to do in the area outside the hotel, so keep in mind.
May 20, 2012
Rated 5 out of 5 by beeper Healthiest breakfast in the Starwood Group
We have a Standard Poodle so always choose this remodelled property when we drive to LA. Staff is awesome. As Platinum, got upgrade to lovely suite. Never expected breakfast with a buffet that included eggs whites with veggies, steel cut oatmeal, great fruit choice, every type of yogurt, skim milk, an Asian option, and every yummy, buta bit decadent choice from pastries to bagels , cream cheese and lox. Great restaurants nearby. Outdoor pool was still open. Nice gym. You'll be happy here. Not a big drive to freeway or Wilshire into Beverly Hills,
November 19, 2012
Rated 3 out of 5 by GT24 Hotel is ok.
The hotel itself is nice enough and the facilities are good. My main complaint was that the room was not completely clean (there was still trash in the trash can), and the room smelled as if someone had smoked in it recently. I believe that must have been the case because I had terrible allergies and my eyes swelled up in that room (the condition cleared up quickly after I checked out). I did ask to be moved when I got to the room because of the smell, but because of the salsa congress, the hotel was full, which I understand. Still, the fact that the room had not been kept up was disappointing. Also, for some reason the first night we were there, housekeeping came by at almost midnight, supposedly to clean the room. I thought that was odd.
May 27, 2013