Rated 5 out of 5 by Theresa The most Comfortable Beds
Very nice and convenient to the Airport, shuttle was on time , the restaurant had a very nice selection and was tasty The best part is was not that much more expensive than the others at the airport and it was so much better Thanks to SPG
Thanks Theresa and Peter
May 30, 2013
Rated 1 out of 5 by NENE Billing????
We stayed at the Westin Los Angeles Airport Hotel through United Airlines our flight was delayed so they put us up at your hotel. During check-in we informed the hotel staff we had two $10.00 meal vouchers we received from United Airlines. They told us we could use them but that the hotel restaurant was closed and that we would need to order from room service. We ordered room service 2ea mini bugers and fries (no drink) cost $15.00 ea X 2= $30.00. Vouchers were given for payment 2ea $10.00=$20.00. $30.00 - $20.00=$10.00 + (automatic) gratuity of $9.98? Total $19.98. Our bill total was $59.96???? The invoice #1000146850 also shows three differant credit cards used???? We only gave them one during check-in, I would like an explaination of this billing practice. This invoice also shows only one guest there were actually two. The address shown for myself on this invoice is also incorrect. I have tried to contact the invoice billing department several times but I have not received a reply, I keep getting the answering machine.
February 18, 2013
Rated 5 out of 5 by HHwinery Comfort Zone
After an exhausting tour of the Pacific NW we arrived in LA to visit our son. Landed at Lax 11pm and found much to our satisfaction the hotel was everything we could have wanted. Large room with all the amenities. A bar still open from which we were able to have an excellent quality light dinner and drinks. Comfortable bed and sound sleep followed. Stayed two days and wanted more. Thank you Westin!
August 12, 2014
Rated 3 out of 5 by cust1 I look for more from WESTIN!
I only write this for Westin to do better. AC was not working correctly in the room. I called it in to the operator and asked to have the Engineer to look at the problem the next morning because it was late and i was told that I had to call back tomorrow because if she told them tonight they would have to respond tonight... I was called back and told they could put the call in for tomorrow. Sink was very slow to drain whick is not too clean when trying to shave.. Staff was very average at he desk and when I arrived there was only 1 person working the Platinum desk and 3 people working the preferred desk. there were 6 to 7 people waiting in the gold and platinum line we would have been checked in faster if we were in the preffered line. I travel quite a bit and did not have a good experience at this hotel.
Then I left me Green choice out side of my door and there was no coupon under my door the next morning and was told by house keeping that they dont give the coupons out anymore REALLY... the front desk aded the points for green choice
July 1, 2013
Rated 4 out of 5 by WineAdvisoryGroup Good Option for LAX
Considering all the options at LAX this is not a bad choice for an SPG elite member. I've always found it to be fine... not exceptional, but ok for an overnight before an early flight. Ok rooms, service variable. I like the big open lobby feel.
April 7, 2013
Rated 3 out of 5 by nothappy very noisy
I was given a room facing the main thorough fare. Very noisy. non stop traffic.
On top of that, there a group across from my room which has lots of kids screaming, running in the middle of the night!!
And the water power is weak. Not cool
June 4, 2013
Rated 5 out of 5 by TaxiGirl Comfort
I love staying at this hotel! From the moment I walk into the facility I am calmed by the White Tea aroma. The beds are so comfortable. I wake up rested every morning. The staff is very friendly and helpful. Great place to stay!
November 13, 2013
Rated 5 out of 5 by toni1956 Great
The ladies who worked the front desk Ana, Maribel and Erica were very patient with me. The were all very kind and supportive of my situation. These ladues who were at the front desk made my stay worth wild. Thank you ladies.
November 4, 2013
Rated 5 out of 5 by mauijoe Exceeded my Expectations for Airport Hotel
I just returned from a fabulous 3 night stay at the Westin LAX where my family enjoyed the facilities and It Exceeded our expectations of quality in staff assistance, room quality and food and beverage! We will be back!
November 12, 2013
Rated 5 out of 5 by VF123 great stay
We were visting from another country and spent about 10 days in the hotel. The room and hotel were really clean and comfortable. The staff was friendly, professional and made our stay in Los Angeles very memorable.
August 26, 2012
Rated 2 out of 5 by Friday01 Unknown
I was surprised to find the restroom had not been cleaned. I had to wipe down the toilet and sink counter. I had never experienced this at any hotel I have ever stayed at. It was a one off, but disappointing.
November 8, 2013
Rated 5 out of 5 by Vero1956 Hotel exceed my expectations
As a conference planner, this hotel was an excellent choice, staff worked well with us to meet our needs. Conference venue, rooms, lodging and menu were great! Beds were extremely comfortable. Location was idea.
September 19, 2012
Rated 1 out of 5 by Disgusted Over charged
Watch your bill. I got over charged to start and when corrected the total was still wrong. Still trying get my account corrected. Won't ever stay here again because they can't get it right after several tries.
February 20, 2013
Rated 2 out of 5 Smelly Room
The room needs to be refurbish, furniture is in bad shape with stuff marks, shower head had a lot of calcium build up. I had a 2 night stay and for whatever reason the second night the room smelled moldy.
September 22, 2012
Rated 4 out of 5 by Ssquard Two Suggestions
1) all pillows were too thick, need a mix of thin & thick or foam & down for more comfort.
2) some business travel requires food and room charges separated, need to provide that option for room service.
October 13, 2012
Rated 4 out of 5 by Roamer As expected
Decent quality for a hotel that is at or within proximity of a major airport. Its not a luxurious place, but it is not exactly a detination hotel. Considering this, it is very comfortable and clean.
October 29, 2012
Rated 5 out of 5 by Cat100 Convenient Hotel
My recent stay at the hotel was very nice. The room was clean and comfortable, and room service was quick. It was convenient to be able to catch the shuttle to and from the Los Angeles airport.
August 16, 2012
Rated 5 out of 5 by Agent4 WIFI
WIFI was slow and difficult to use. My clients always want WIFI in the room and many will not book a hotel if it is not included free.
The Daily Grill was fantastic and Drew was the best!
June 14, 2013
Rated 4 out of 5 by Pswens Great service
I was really pleased with my check in experience. The receptionist was extremely helpful and accommodating. The room and all facilities were clean and comfortable. Thanks for a great stay!
October 21, 2012
Rated 1 out of 5 by WheresMyHotWater For $200 I expect a hot shower
Arrived around 11pm Monday night. I booked a king bed and am spg gold. Checkin said they had only double beds and that my king wasn't guarnateed. I told him the king I booked was guarnateed. He went to speak with manager to unlock a room. I asked why I wasn't given access to the executive center for breakfast in the morning and he said "because you're not entitled to it." Really? As a gold member i usually get the perqs.
Whatever. So I wake up the next morning to find no hot water in the shower. After calling the front desk, I'm told "engineering" will look into the issues. One hour later - nothing. No call back. Nothing. So I take a cold shower and head downstairs to check out. When I tell the front desk about my experience they could not have been more nonchalant. They basically didn't care. When I said that I shouldn't be paying $200 for a room with no hot water they offered me 1,500 starpoints. Which is like 1/10 of what youd need to stay at that hotel on points.
I'm in LA at least once a month on business and I used to stay at this hotel. However, this hotel will no longer see my business.
June 26, 2013
Rated 4 out of 5 by chloe Very comfortable
Bed is very soft. Staff are very helpful. Except it is a bit nosiy because of the traffic outside. Fel the wall shakes once a few times possibly due to train or big truck or something.
December 7, 2011
Rated 1 out of 5 by Sydney Downgraded
I got downgraded as no deluxe rooms available.
Internet service in hotel was very very poor. Expected more from Westin.
I complained 3 times and it was never escalated to a manager.
February 8, 2013
Rated 5 out of 5 by jbofcmh great business hotel
Rooms are comfortable and facility is nice. Surrounding neighborhood leaves a little to desire, but if you're just here for business, it is fine. Also very close to the 405.
November 7, 2013
Rated 4 out of 5 by nuge Convenience
Hotel was a great experience for us. Normally we stay @ competitor. We were extremely pleased w/staff, room size, comfort etc. We would return.
November 8, 2012
Rated 4 out of 5 by hearty hotel is convenient and cmfortable
The hotel is well placed at LAX
The rooms are always consistent , clean and beds very comfortable
Communications have been a hassle at times
November 7, 2012
Rated 1 out of 5 by MikeC27 Another Disappointment
Overpriced parking ($22.50 + tax), dated rooms made this stay a huge disappointment. I have been avoiding this hotel and now I remember why.
September 4, 2012
Rated 1 out of 5 by SisselFamily No Sleep, Dogs outside barked all night!
The hotel was very nice to look at beyond that I have nothing nice to say about this place. We were given a room directly above a dog kennel. Dogs barked alllll night long. We called the hotel staff they could not have cared less. When the kennel opened for business the dogs finally quieted down. We called the front desk again asking for a late check out to try and salvage some sleep. Despite the fact the place was nearly empty the front desk would not accommodate us. We had to get the shift manager involved to finally get any assistance. Word of advice bring your own towels unless you like the feel of sandpaper on your skin and mildewy smell.
November 20, 2012
Rated 5 out of 5 by tak123 Close to LAX
We stay here when flying out of LAX. Very close, comfortable and great restaurant!
August 17, 2014
Rated 3 out of 5 by Agent555 Phone Operators
Only Issue is PHONE OPERATORS!! They are so rude!! Wait until I finish my sentence and then transfer my call!
December 14, 2013
Rated 3 out of 5 by AndrewBrooklyn Gr8 location. Unfriendly staff
Close to LAX
Free shuttle bus
Friendly staff (bar)
Unfriendly staff (Front Desk)
December 26, 2013