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Rated 3.4 out of 5 by 793 reviewers.
Rated 4 out of 5 by A convenient location. The facilities are a little too old but high ceilings and spacious rooms give us a comfortable feeling. July 6, 2014
Rated 5 out of 5 by Westin LAX -- Superb! We enjoy spending the night at the Westin LAX before taking a long flight the next day. The accommodations are excellent. The package that includes one week of parking in the hotel rate plus a small daily rate after 7 days makes this the best option. The Club on the 12th floor had an omelet chief on the morning of July 4 at 6 a.m. We enjoyed a terrific breakfast before leaving for the airport. July 5, 2014
Rated 3 out of 5 by Arrogant mgmt I have stayed here before and during my stay a month or so ago, my room was not made up for a day. Well, it happened again yesterday at room 1118. So I went to the front desk at 10:15 p.m. (As soon as I returned to my room), let them know of the situation and requested the make-up service immediately. Instead, the clerk questioned if I had enrolled in the no make-up program (when she was looking at the computer screen and should have already noticed that I specifically did not enroll) and then asked I had the DND card on the door! I told her that the card was intentionally placed inside the room! Her questioning made me felt that the hotel was perfect so it must have been my fault. I asked to see the GM and a Mr. Bertsche came and asked if I wanted the room made-up! Of course, that's why I was there. Either he was trying to be funny or just insulting my intelligence. I travelled nearly 1/2 of my years and the 5-star arrogance of this 3-star property is disappointing. Peter Mok July 4, 2014
Rated 5 out of 5 by Nice Airport Hotel Great rooms and food. Pretty friendly staff and nice lounge. I'll be back July 4, 2014
Rated 5 out of 5 by Great Hotel and Location Wonderful Hotel. Expect nothing but the BEST from the Westin. Great room, close to LAX. Recommend Valet your car with Ivan. Trust me, he will take the best care of your car and he makes it so easy to get in and out quickly. July 3, 2014
Rated 5 out of 5 by Amazing hospitality I was traveling with my 89 year mother who requires an accessible room. Thanks to Natal, an employee who greeted us as we arrived in a taxi, we were assigned the perfect room that accommodated her, thus assuring that family members accompanying her also had a pleasant night's rest. Staff recommended a limo service , asked the front desk clerks to assign us to an accessible room that allowed us to bathe Mother with ease. Mother was able to sleep, bathe, and eat in comfort. Family members who accompanied her rested very well at night because she was also comfortable. The meals served at the Daily Grill were more delicious because the wait staff were polite and friendly. Thank you Westin! You always deliver! July 2, 2014
Rated 4 out of 5 by Convenient and Clean The Westin was clean and tidy with a professional appearance. July 1, 2014
Rated 1 out of 5 by Wow! Seriously going downhill I have stayed at this hotel several times over the past few years. While the lobby, bar and restaurant are what you would expect from Westin, the rooms are really showing their age. Specific examples, dinged up exterior doors, some flaking paint torn or unraveling carpet, poor to barely working AC and hot water that just exceeds warm. Also, on this stay there was a shooting at a pot dispensary next door and the victim expired on the hotel property. I had not really had safety concerns before, but the hotel is on the edge of a sketchy area, better to stay nearer the airport on Century. Also staff is not nearly as friendly and helpful as the Sheraton further down on Century. June 30, 2014
Rated 4 out of 5 by pillows the long thin pillows on the bed were terrible and would strongly sugges that you go back to conventional shaped pillows June 30, 2014
Rated 4 out of 5 by Convenient to airport Close to airport, shuttle service provided (however, service can be slow for pickup), clean and comfortable. You can count on this hotel to meet your overnight needs. June 30, 2014
Rated 5 out of 5 by Not the service I am used to This is my 3rd of 4th stay at the Westin LAX and I am quite disappointed. Upon checkin the front desk clerk was unpleasant and not very helpful when. She never gave information as far as my internet that was a part of my rate, and seems to be rushing through when I was the only person in line. Next, my rate included parking for triple A member, I had to return to the front desk a total of 3 times to get new parking passes issued because when we tried to use the pass to leave it did not work.. Employees were engaging in conversation as i waited in line to get another pass, that I was told should work from now on. The room had a very mildew type smell and the housekeeping service was so minimal that we were not aware that they came to the room until I saw 3 new towels. I love the Westin and have recommended this particular location to many friends, however this visit was not the service that I have grown accustomed to when visiting. June 30, 2014
Rated 4 out of 5 by Comfortable Stay I've stayed at the Westin LAX many times and enjoy it's amenities and proximity to the airport and the 405. I appreciate their dog friendly policy. I enjoy the options for bar and food service. June 28, 2014
Rated 4 out of 5 by Great airport hotel The hotel was quiet, clean, and convenient. An amazingly great airport hotel. June 25, 2014
Rated 3 out of 5 by Problems We have been staying at your hotel for a number of years 3-4 times a year. The last few times we have had excessive waits at the airport while seeing vans from other hotels go by 2-4 times. We love your heavenly bed (own 4 of them). The pillows are awful and I couldn't use any of them. There have been long lines and waits at check in frequently just one staffer. We are considering a different hotel in Dec. June 25, 2014
Rated 4 out of 5 by Not what it once was, but still the best LAX hotel Airport hotels at busy hubs such as LAX get a lot of wear and tear. The Westin LAX does a good job of keeping the property in a comfortable state. The former high-end amenities (such as overnight dry cleaning, freshly-cooked room service meals 24/7, and on-premises Hertz rentals) are sadly no more, and the shuttle buses are noisy, jerky, and way too crowded -- but still, it's the best property in close proximity to the airport. The food at Daily Grill is excellent. The staff in general are competent and personable. June 25, 2014
Rated 3 out of 5 by Huge Disappointment The hotel lobby was not kept in good order and the condition of the Ladies Lobby Restroom was appalling! There was feces in one of the toilets for 3 days! The door into this stall remained open during this time. The second day I saw this mess, I told the housekeeper who was supposedly cleaning the bathroom at the time -- her reponse was "I don't speak English>" so I pointed it out to her. June 23, 2014
Rated 4 out of 5 by Nice hotel, but had a few issues Nice hotel and good location. I didn't expect guest parking to have a charge, much less a $30 overnight for self parking. This caused me to have to return my rental car before check-in which cost me about an hour of sleep after a 22 hour day. The TV frequently lost signal during programming. The alarm clock was set to the correct numeric time, but for AM when the time was PM, so my morning alarm did not go off. Staff was friendly. June 23, 2014
Rated 5 out of 5 by Very close to airport I just like staying at your hotel for the proximity of the airport, the shuttle, the comfort of the room, the fitness. I always enjoy my stay. June 22, 2014
Rated 5 out of 5 by Great for pre or post airline travel Quick check-in and comfortable beds make this hotel an outstanding choice for pre or post airline travel from LAX. June 22, 2014
Rated 4 out of 5 by This hotel is close to the airport This hotel was close to the airport and made it easy to catch a early flight June 22, 2014
Rated 4 out of 5 by Buffet food - special event We attended the RPEA event. The food was tasty; however, there were a couple of breakfasts where the food was not kept hot. Eggs weren't even warm. June 21, 2014
Rated 5 out of 5 by Pleasantly surprised The hotel exceeded my expectations in so many areas. The room was lovely. The staff was so welcoming, friendly and knowledgeable. The food was very good. The ham was a little salty but the hotel did not cure the meat. Over all a thoroughly enjoyable stay. Thank you. June 21, 2014
Rated 1 out of 5 by May Wedding when i booked this hotel for my wedding guest, i was expecting for them to have a pleasureable experience from start to finish due to the location and it being accessible to alot of things. But aparently when my guests started booking their reservations via the recommended 1-800 number they were told that there were no doubles avail and they could only book a room with king size beds...i notified mgmt and of course then wanted to try to make things right but by that time my guest had already booked elsewhere. Needless to say I was not pleased at all with my experience not only with the hotel but with the mgmt staff . They were not accommodating at all. June 18, 2014
Rated 3 out of 5 by big hotel poor service big hotel with poor service, expected more for what i paid to stay here. no wifi , no breakfast , just the starters June 15, 2014
Rated 5 out of 5 by Great Experience The staff was friendly, the room was exactly what I needed. The hotel was organized and well staffed and the rate was reasonable. Who could ask for more! --- Great experience. June 15, 2014
Rated 3 out of 5 by No Receipt Provided Hotel did not provide a receipt upon check out nor did they send one to email. I called and asked to send to email and still has not arrived June 14, 2014
Rated 3 out of 5 by Not worth it Pricy room that don't even include basic stuff like a fridge or microwave but have a cooler with alcohol in it which cost extra money. I really don't think its worth the price of paying $300.Also when I went back to my room the door was open which scared me so I didnt sleep well. June 14, 2014
Rated 4 out of 5 by good hotel near LAX Service was good in general although the front desk is slow when I checked in, but everything after was good. The lounge is very good and with vert attentive staff and good snack and breakfast. June 12, 2014
Rated 3 out of 5 by 2nd time at this hotel Not spectacular but service is average. They forgot about my room service order my first night, even though I did check in rather late but that wasn't the issue. I never had a hotel forget about bringing me what I ordered. So on average the Westin was just so so. Price and location are definite pluses. June 9, 2014
Rated 1 out of 5 by Don't be fooled I got a moldy room, no art on the walls, no clock. This is an embarrassment to the Westin brand. My recommendation, there are plenty of hotels around LAX with high standards. Don't stay here.. June 5, 2014
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