Rated 5 out of 5 by rogerramjet westin getaway
we had a great time at the westin in palm springs. the ducks are interesting to watch.
April 11, 2014
Rated 4 out of 5 by Jackson1 Room available all day for cleaning but NOT
The attendant showed up at 4:30 pm to clean our room. We were cleaning up to prepare for dinner and told her to come back at 5:00. She made no mention that they stop cleaning at this time and we came back from dinner to a messy room. We were left without a clean room, coffee, cups, clean towels, and unmade beds. The property is wonderful but it is understaffed for their room attention.
March 29, 2014
Rated 4 out of 5 by JackHog Wonderful Experience w/ only a very few glitches
Heather at check-in was very nice and professional.
The Restaurant staff was superb - very attentive and personable. The three breakfasts were perfect.
We did not play golf but the golf course is beautifully kept.
Housekeeping made three blunders that directly affected our overall rating:
1) Slice of pizza and a pear in refrigerator when we first got in the room.
2) On the second day of our stay a wet, dirty cleaning towel was left on top of our suitcase.
3) Several times during our stay there were full garbage bags left right outside of our door. We mentioned it to employees in golf carts and the bags were picked up, but a dirty coffee cup was left behind. It stayed there until I moved it near a garbage can.
December 21, 2013
Rated 4 out of 5 by SMF426 If we only had towels
We had a two bedroom suite which was lovely. Yet we never had enough towels and on one day had none called the desk and 40 minutes and three calls later they arrived . It is that little detail and things similar that mar the wonderful facility. The staff try hard and the breakfast buffet was wonderful ; yet the poolside menu is very limited and when to for a week you may have one sale choice and a few other items. Note the food is reasonable and the facility just great. But the details from housekeeping are important to those of us that stay here.
I like the property have stayed before and Bruno at the desk and his staff work hard to satisfy needs. I will come back but the overall service needs to be improved as noted.
January 2, 2014
Rated 5 out of 5 by Adele13 This resort truly feels like a resort.
We love the grounds and the fact that everything is tied together with the walkway. Grandchildren love bike riding and we are encouraged to get out and walk. Swimming/ slides are always fun... although we would like to see more monitoring of children who run, pull on volleyball net, abuse pool table, etc.
Tennis courts are nicely maintained, but we do resent having to pay $20 to use them ! Patio at the Vista restaurant makes an ideal breakfast and service was outstanding. Holiday tree lighting ceremony was delightful ! All in all, we love Westin at RM and will return next year.
November 27, 2012
Rated 4 out of 5 by JMTraveler Great location, great layout, watch for peak periods
We decided to stay at the Westin Mission Hills for several reasons: close to Los Angeles area (home), great property layout (plenty of walking paths) and because of all the Westin brand stands for. The room was good, super clean and the restaurant, bar and cleaning staff were awesome. So awesome that we stayed an extra night.
Watch for peak periods (the weekend we stayed was full). We had a full size, upgrade, but when when I changed to come a day later, we lost both. Calling reservations during peak periods resulted in a 20-30 minute wait time.
Overall, a good experience.
March 6, 2013
Rated 4 out of 5 by DaveInCT Nice Getaway
This is a review from a stay a few years ago, but I've had relatives stay here more recently who tell me not much has changed. Take it with a (stale?) grain of salt, though.
Stayed 2 nights on a long weekend with Gold status (before Plat). We were upgraded to a golf course view room, very nice. Not sure what they give Plats here.
Hotel has absolutely beautiful grounds. Great for walking around. Excellent pool, though we were disappointed that our then almost 4 year old was not allowed to use the water slide, even with me holding him. Kids Club was OK, but they do not take drop-offs, so of limited utility. Resorts really need to take drop-offs if they want their kids club to mean anything to parents looking for a bit of a break. This, I believe, is a Westin-wide thing, not unique to this property.
Those things aside, it's definitely a kid-friendly resort. Each restaurant we went to was great with the kid, never a sideways glance, even at the "nice" place for dinner one night.
A bit far from Palm Springs proper.
Resort fee is outrageous, but it is what it is.
January 11, 2012
Rated 4 out of 5 by cocoloco Food quality
I don't mind having to wait 30 minutes for my food but what I do mind is waiting and getting it warm, almost cool. Both times that I ate at the restaurant (at the hotel) my breakfast was cool and the fries had been cooked ahead of time and set aside because they were not crisp and hot. So I think you seriously need to look at your kitchen staff and not let food sit out before it is served or pre-cook it.
March 10, 2014
Rated 4 out of 5 by BigRedMrT Guest location for a special event / meetings
A wonderful location for a guest event or buisness meetings
March 30, 2014
Rated 4 out of 5 by mbluecpa Good property and amenities
Check-in/-out: After a bit of a wait, check-in was reasonably quick and the agent explained SPG Platinum amenities clearly. One pretty significant service glitch here: while I was aware of the resort fee from prior experience and my confirmation, the agent made no mention of it, and did not appear on my final folio. I received a post-stay bill for it, however. SPG Platinum receives a modest discount.
The property and grounds are quite spread out, which give it a less-crowded feel. There are wide jogging/walking paths throughout the property and the adjoining resort, though do watch out for the golf carts on those. Due to the configuration of the buildings, self-parking near many rooms is very limited; we usually had a 5 or so minute walk from parking to our room when returning in the evenings. We didn't find that a problem, but some may.
We ate at the restaurant only for breakfast, which was a good buffet offering. Service staffing seemed somewhat lean at breakfast, particularly when the restaurant was full on the weekend: we waited a few minutes to be greeted, plates to be cleared, etc.
Standard rooms are of a good size, with our king room also having a full-sized sofa and large coffee table/ottoman; the bathroom is large as well. The desk was quite large, and had ample electrical outlets nearby. The room also had a mini-fridge (empty, in addition to the requisite mini-bar). All rooms appear to have patios or balconies with table and chairs: most have walls between rooms or are staggered to afford privacy. Views vary by room category; I noticed several patios did face the parking lots or were walled-in, which I guess were the "limited view" rooms. Wifi in the room was suitable for our basic usage.
Other amenities: a game room on site with air hockey, foosball, some arcade-style games; tennis center (we had a very good lesson with the tennis pro); and "market" with a coffee bar. Pools were fairly crowded, but we never had difficulty getting chairs or an umbrella.
April 5, 2014
Rated 4 out of 5 by dankyone Nice resort
Great spg platinum breakfast and received a nice suite upgrade more than once. Not the most elegant place but very large rooms and good for families.
March 25, 2014
Rated 5 out of 5 by Liz49 Nice spot in the desert
Totally enjoyed my getaway
March 26, 2014
Rated 4 out of 5 by Ellen162 Breakfasts were outstanding!
There was a bus boy there named Carlos whose passion was dancing. He has a very engaging personality. He should be a server. He has wonderful people skills - and he should be dealing directly with the guests. A real gem!
March 19, 2014
Rated 4 out of 5 by RogerF Very good staff
While the hotel is need of update, I found the support and assistance of the staff very good to excellent. The wait staff was very attentive to our needs, the concierges provided excellent recommendations, and Pat Denehy runs an excellent tennis program.
March 16, 2014
Rated 4 out of 5 by WandaQ This hotel has great options
I love the Westin. My only issue is there were 3 light bulbs out (room and bathroom) that was out when I arrived. The shower head is a little high for me.
March 17, 2014
Rated 4 out of 5 by yoyo47 Nice Visit
We only stayed for one night and we had a very relaxing time and a very nice dinner at one of the restaurants in the resort. Not too impressed with the furniture in the suite,needs some upgrading, but the resort grounds are beautiful! The dinner was amazing as well.
March 10, 2014
Rated 4 out of 5 by Peacork77 Customer Service Excellence
Registration process was exceptional and support staff reacted immediately when asked to rectify something in the room.
March 17, 2014
Rated 4 out of 5 by DeeJay59 Great Golf Getaway
I really enjoy coming to the Westin Mission Hills for it's golf courses. The summer golf packages are a very good deal. Usually I sign up for the unlimited golf and play more than 18 holes each day. This time we did the play after 10:00 AM deal, which is a little less expensive. The only drawback is the checkout time for the last day. It conflicts with playing after 10AM. If you can't get a late checkout, you either have to curtail the last round of golf, or find another way to clean up after finishing your round of golf. The hotel's suggestion? Pay to use the clubhouse shower. I also recommend asking the hotel/golf pro shop, what the conditions are on the courses ,(driving range open, greens sanded, etc). It might make a difference as to which day you play which course.
August 12, 2013
Rated 4 out of 5 by amanda4882 Comfortable/Affordable/Caring Staff
Upon our arrival, my girlfriend and I checked in, went to our room, and found the room to be unclean. Looked as if the bed had just been slept in. So we called front desk and went back and we got another room. Turns out the bed just didn't get made all the way after cleaning. Whew! Not even 30 seconds of entering our room, 2 staff came in and gave us coronas on ice, chips, salsa and guacamole. Now I thought that was great customer service. We all make mistakes, but it's about how you handle it and rebound from it that really matters. They turned an small inconvenience into something special for my friend in me. I can't wait to go back. Also, the restaurants and amenities are amazing!!! The adult pool is where it's at. However, they do have kiddie pools w/ slides. Will come back.
September 3, 2013
Rated 3 out of 5 by don1030 Needs upgrading
Recently attended a 3 day conference here and was somewhat disappointed. Service was outstanding; however, the golf course and 2 of the restaurants were shut down for work. My room was in need of some upgrading, carpet was soiled, TV was outdated with analog and spotty reception, toilet did not flush property, etc. Additionally, I was not impressed with the quality of food, whether for room service or during the conference in meetings. There are other property/resorts in Palm Springs that I would recommend.
October 9, 2012
Rated 5 out of 5 by ashash clean,beautiful,great staff, great food
Love the staff. Erick greeted us and answered many questions, even made sure we got a welcome bowl of fruit after we forgot to check in for our welcome! He was incredibly welcoming and thoughtful our entire stay. When i lost valuable medical items i callwd a week later and Jose at front desk hunted the room and housekeeping till he found my stuff with patty in security who is so sweet! She kept every little item I left. Anyway beyond the amazing vaca experience, I loved the staff. Loyal guest.
July 31, 2013
Rated 4 out of 5 by mouseketeers Lovely resort
The property is fun for adults and kids, with shuttle drivers asking if we needed rides even when we wanted to walk. One improvement could be shuttle service to the airport. I asked for a cab to go to the airport early in the morning and while the car was prompt, it was a car service which cost me much more than a cab would have at the hour I was travelling --4:30 am. At that point I didn't have a choice and had to pay, but you really should book the mode of transportation that is requested.
March 28, 2013
Rated 4 out of 5 by Harry1411 labor day family getaway
My family and I had a wonderful time at this resort during our stay, staff are very friendly and very professional. Everything went well for us but I lost my bracelet at the resort at the Villa pool with the slide. Contacted security, he told us nothing was turned in. Hoping that some one will turn it in to lost and found because that was a father's day gift from my kids. I will definitely recommend my friends and family to stay at this resort because it's very family friendly atmosphere.
September 3, 2013
Rated 3 out of 5 by rjs1956 nice... but....
Nice overall, but getting tired and frayed around the edges. Food trays. etc sitting around the courtyards for many hours after customers have eaten in their rooms. One morning the staff must have come and gone two dozens times from the room adjacent to us and BANGED the door every time; this started before we got up,and beyond our exit an hour later. This is supposed to be an oasis of rest and revitalization!?! Not in my experience. The whole banging door episode is totally inexcusable.
May 8, 2013
Rated 4 out of 5 by LeeFamily Last minute stay
My family and I made last minute plans to use some SPG points for a stay here at the Westin Mission Hills Resort. This was our second visit to this resort after many years. Overall, we had a great time though we didn't get a chance to use the fitness center or spa. My only complaint is that the hotel doesn't allow you to connect any devices to the HDMI port on the back of the TV. They actually disabled the capability so that you don't see anything on the screen if you try to use HDMI.
November 22, 2012
Rated 5 out of 5 by EllieD007 Excellent stay
I have always been pleased with the service I receive from Westin Hotels & Resorts. On this occasion however, the professionalism, friendliness and attentiveness exceeded my expectations.
We celebrated our wedding anniversary at the hotel and the lady who greeted us arranged for a bottle of champagne to be delivered to our room whilst we were at dinner in the restaurant. It certainly made us feel incredibly special.
January 12, 2014
Rated 3 out of 5 Not real happy about the new lobby bar menu
Dear Westin Mission Hills,
My wife and I are frequent guests of the lobby bar, now called the Fireside Bar. We are residents of Rancho Mirage and enjoy sitting outside enjoying the grounds and having a bite and a couple of cocktails. We love the atmosphere and the staff, however the new bar menu is not very impressive. Not only is it more limited than it used to be, the selections are rather odd for a golf resort. We really enjoyed the previous menu, tacos, sliders, salads etc. The new menu looks like it is trying to be sophisticated, but it is not coming off that way. The food is just not good value anymore. I would not recomend this menu to are neighbors. Please bring back some of the old menu items and let the atmosphere of the resort speak for itself.
November 26, 2012
Rated 5 out of 5 by Mikeew Luxury R&R
My wife and I spent a few days here after a three week stay with our grandchildren. We needed a rest. This was heaven. The staff were uniformly welcoming and helpful, the room spacious and comfortable and the surroundings pristine. One small criticism was that the new Italian style restaurant still has some bedding in to do. The menu was a little too short for my liking, and the Bolognese sauce needs attention. But the staff were great and responded appropriately to my comments.
November 23, 2012
Rated 5 out of 5 by NEGU “ANOTHER GREAT WEEKEND!!”
“ANOTHER GREAT WEEKEND!!”
My family and I stayed at the Westin Mission Hills this past Memorial Day weekend and had a great time! Thanks to Bruno and Alejandra for making our "check in" on Friday a welcoming experience! Bruno ALWAYS makes our stay an enjoyable one - what great service - thanks again Bruno and Alejandra!
We loved the breakfast buffet at the Pinzimini Restaurant - great food and great service! I would like to commend Carlos for his exceptional service. Carlos was always there to keep our coffee and juice filled up - always smiling! It definitely shows that he enjoys what he does. Muchas gracias Carlos for taking care of me and my family.
We look forward to visiting your beautiful resort in August - can't wait. Thank you so much for another great weekend!
Stayed May 2013, traveled with family
May 30, 2013
Rated 1 out of 5 by xcellent16 Customer service was terrible
The only good thing about my recent stay was the golf. My reservation was somehow lost 2 times prior to checking in, the phones in my room never worked, my room keys were also not working, meaning I had to walk to the front desk multiple times to be let into my room, the staff (especially the front desk managers) were rude, and to top it off, my bill was wrong when I checked out. This was the worst hotel experience I've ever had and will NEVER stay here again.
June 26, 2013