Rated 3 out of 5 by John1910 Clean? Yes. Quiet? No
Overall, this Westin is situated in a great spot. And the rooms are clean, comfortable. Noise is an issue, though. In my case, my neighbor above created a stir each night, beginning at roughly midnight.
One other issue: the Palm restaurant. Service was terrible, with the waiter leaning down to table level, showing off his stained teeth, and telling us we no longer had access to lunch, that we'd have to pay the higher prices of dinner.
November 11, 2012
Rated 5 out of 5 by TGArizona Business Center and Food
The Business Center was terrible, had many issues with this and was limited to 30 minutes.
Vending machines would be nice.
April 3, 2014
Rated 2 out of 5 by Dena Customer service and facility issues
I booked the Westin due to the wonderful pool feature. We were traveling a week and was really looking forward to relaxing by the pool and resting. I was disappointed that it was closed for reno. In addition, the employee who checked us out failed to ask if we needed to keep our room key or verify if we had a car in the lot (it was on my billing as well) it took 20 min to correct. It didn't work to let us out of the lot either.
April 1, 2013
Rated 5 out of 5 by Mercury Home away from home.
I've stayed in the Westin Denver many, many times and it always draws me back. Friendly, professional, and courteous staff that always greet me with a smile and a kind word. The rooms are always comfortable and clean. The restaurant serves wonderful meals that are never disappointing.
An awesome hotel that will always draw me back on every trip of mine to Denver. The management has done well with its selection of staff members.
July 15, 2012
Rated 4 out of 5 by MDLS Just a couple things
I've stayed at the Denver Westin a number of times over the past 2 or 3 years and would report generally excellent facilities and staff. There were a couple things I noticed during my recent stay. First off, the construction and remodeling noise is getting old. It seems like it has going on forever. And second, it seems like the bath towels are in need of a refresh. The ones provided for me were definitely showing their wear.
March 30, 2013
Rated 5 out of 5 by christopherh Recent stay
My most recent stay was perfect except one slight issue during ck out. I was running late and needed to ck out quickly, but the 2 agents were talking about something and told me to wait. There was no one else present, so it was not really busy. I really only needed to turn in my Green program coupons so I could go and they were less than willing to take them. I am not sure I got credit. ??? Otherwise, the stay was great!
July 13, 2013
Rated 5 out of 5 by ILAN ILAN
It was a complete delight. Sarah, the Director of Front Office, promptly responded to my advance written request, and upgraded me to a most lovely suite in the top 19th floor. As Platinum SPG, I recieved all the benefits entitled and more. The room was perfect, clean and functional, and we had a most wonderfull stay. The staff were attentive and efficient and the hotel is perfectly located near the 16th Street Mall. .
April 22, 2013
Rated 4 out of 5 by VANCOUVERCVVISITOR WESTIN DENVER STAY
I found the staff were engaged and ready to help. Clean environment .
I enjoyed the stay here including the break fast .
I however did not enjoy Palm restaraunt to be perfectly honest. First one of the waiters talked through to become member of Palm. I found the food was very much over priced. The choice of wine needed serious consideration . The ambient was a congested. Waiters are good but they have limited choice.
December 3, 2012
Rated 2 out of 5 by Amojica Construction
I booked this hotel because I had stayed previously and enjoyed my stay. I booked with two coworkers to show them how good a Westin stay could be. The construction required us to use a gym across the street which really turned off one of my colleagues to the point that she chose not to exercise. The construction noise in the early morning and mid day required me and my team to leave the hotel on several occasions.
January 13, 2013
Rated 4 out of 5 by Lanaper Thank you
My request for a better more quiet room was honored. I greatly appreciate that.
March 31, 2014
Rated 5 out of 5 by irlohneiss Denver in January
Wonderful visit. Breakfast was fast and accurate each morning and I love the very healthy, Paleo options on the menu.
The Colorado Athletic Club was a great substitution while the fitness center at the hotel is being renovated.
My bed was very comfortable - excellent, firm mattress, and I love the shower head in the bathroom-wonderful, rain-like water effect. The staff was very accommodating and knowledgeable.
January 26, 2013
Rated 2 out of 5 by Fred81 Hotel misss mark on "little things".
The hotel is nice with a great location. Misses the mark on little things. Phone in the room didn't work. I had to call staff in order to "fix" the safe. There was no place to hang towels in the bathroom after use. Most importantly, when we checked in they told we would have no water one night due to emergency service. They comped us $25. I'm not sure that compensates for no water the night after the wedding.
September 22, 2012
Rated 5 out of 5 by NERD Encourages going green
I was happy to see the room had a can for items suitable for recycling and offered $5 bonus coupon if you didn't need room clean-up service. Since there were plenty of towels I was able to go green for part of my stay and received discount at Starbucks!
Thanks Westin Denver
March 4, 2014
Rated 2 out of 5 by rr64 This hotel needs major improvements
The Westin Denver Downtown Hotel needs major improvements - no one to meet me & take my bags when I arrived at 6:30 pm; no gift shop for toiletries, had to walk 4 blocks to Walgreens; asked to send postcards and told that mailbox was across the street in an office building
March 4, 2014
Rated 4 out of 5 by TIKVA1231 MISS LONDON
I THINK THE CONCIERGE SHOULD BE THERE FULL TIME. I THOUGHT THE BEDS WERE AMAZING. I THOUGHT GINA AT FRONT DESK WAS AMAZING AND HELPFUL AS WELL A STEPHEN IN VALET. I THOUGHT A FEW OF THE STAFF HAD MINOR ATTITUDE BUT GREAT STAY OVERALL. THE BEST PART OF THE HOTEL WAS BRIGITTE THE LUXURY MASSEUS! :)
February 24, 2014
Rated 3 out of 5 by zigk Accounting error
Booked this for an employee with a PRE-PAID rate. When my employee checked-out, their card was charged for the full amount + a mysterious extra $50+ over what the total room charge should have been (they had no incidentals).
Wasting my time with numerous phone calls & emails to hopefully resolve (not resolved yet).
Put me & my employee in an awkward position due to hotel staff incompetence.
November 13, 2013
Rated 4 out of 5 by srj2000 Pros/cons
Have been to this hotel multiple times and like the rooms, facilities. However, the negatives remain the same and there does not appear to be any attempts by management to address these. Parking cost remain exorbitant. And the lounge which could be very nice continues to disappoint with very very poor "pours" for cost, no happy hour benefits--need to look at popularity of Sheraton bar or the Palm
April 8, 2013
Rated 3 out of 5 by Angusthedog Disappointment
I booked this hotel using my SPG points. At the time of reservation I booked a two bedroom and even selected a higher level room size so we'd have more room. However, when we arrived we were told they didn't have the room I'd booked available even though I'd booked well in advance. We ended up with a king bed and a roll-away. Very disappointing. Wish I'd booked at a different hotel.
November 10, 2013
Rated 3 out of 5 by Lipoking Really????
Hotel is a little tired--carpets, wallpapers, elevators, etc. and could use some updating. However, what real needs updating is the staff. Upon checkout, I saw a charge for valet. I asked the young woman at the front desk to remove the charge as I did not have a car. She said she would, and it would be reflected in my final email copy. It wasn't! I called the billing department. The message asks you to leave specific details about your stay and then says you will be contacted within 48 hours. It is day 17 post my first message, and 2 days since my last (8th) message and still no response. I even called the hotel manager and left a message--he did not feel it necessary to follow-up either. What does it take to get a simple refund? Or do hotels think they can slip charges in and they will go unnoticed, or we'll just give up and let them keep our money? Gotta run--gonna leave, yet, another message.
July 17, 2013
Rated 4 out of 5 by Jacobdd Water turned off
I have stayed at this hotel in the past and generally, I have an excellent experience. Because the water was shut off from 11pm to 6am (which was then extended because of additional problems), I received "amenities" -- two bottles of water and an apple.
Seems to me a few additional points would have been a better offer.
Also ordered salad via room services. Not great. Thank you.
November 26, 2013
Rated 3 out of 5 by Jerry Terrible room
The room was very nice but it was located right behind the elevators. My wife and I could here them all night long, and when ever the heater turned on it rattled. When I spoke to the man at the front desk he just ignored us and said the we would recieve a copy of our bill via email.??. We will look for another location to stay on our next trip to downtown Denver.
December 9, 2013
Rated 3 out of 5 by Ian15904 Be Aware of the Construction
I have stayed in this hotel on several occasions in the past year and have usually enjoyed it, so I did not hesitate to stay there again.
However: this time, the confirmation email mentioned nothing about the construction, the closed pool, the closed workout facilities, the closed lobby bar and the construction noise each morning. This was a birthday present for my girlfriend and we couldn't wait to enjoy a leisurely swim and an afternoon of relaxation and enjoying downtown. This was not possible. Again, there was no mention of any of the construction in the confirmation emails. So, we cut the stay short by a day and don't plan on returning anytime soon. We were provided with 1 free cocktail at the makeshift lobby bar as compensation for this inconvenience. In my estimation, that is a paltry gesture.
Needless to say, this was a very disappointing stay and on my next trip, in a month, I will be staying elsewhere.
January 6, 2013
Rated 5 out of 5 by Josey Above and beyond.
This is my second time staying with The Westin - Downtown Denver. The first time was for a conference, the second time, I booked two rooms—one for me and my sweetie, and one for my brother and his wife. All four of us were blown away by how great it was. We worked out, played a game of basketball on the indoor half-court and then went out on the town for a great night.
July 26, 2012
Rated 3 out of 5 by denverbound business as usual
A good hotel for meetings. Good for downtown activities. Upgrade to better views and room size is worth the extra rate.
A decent business center is in process. Excellent accommodating staff working at the front desk.
March 1, 2014
Rated 2 out of 5 by Jax112 Mountain View "NOT"
Web advertises Mountain View. Prepaid addtl for Mountain View, was faced by a 25 story building in my way. BBQ festival with stage and non stop music outside my music made it impossible to sleep. Mgr was suppose to comp my valet charge, never done. Not sure that I will be staying at Westin's in the future. It seems that front desk ignored my concerns and complaints.
August 8, 2012
Rated 2 out of 5 by BusinessTraveler100 Parking ins an issue if . . .
The room was fine. There was some rough spots due to age or the consideration that this was, most likely, a refurbished hotel. Generally, the room was nice, clean, good TV and comfortable bed.
The issue was with parking. I had a Thule on top of my SUV--a medium size SUV and a small Thule. Upon arrival I was told they could not park the car and told and told I had to go 3.5 blocks away because my car was too tall.
Prior to my visit, I called to ask about dog rules, valet parking, and adjoing rooms. The hotel did a great job explaining the first request and honoring the adjoining room request. No mention was made of the odd parking situation. Further, the parking down the street was not only inconvenient but also more expensive. Finally, when I brought the car back in the morning to load up, the morning valet said he thought my car would fit. Very annoyed. While I was compensated with some minimal room credit. My preference is always to have things right.
Additionally, after stopping by the front desk to have my room bill adjusted for a double internet charge, My recently emailed portfolio did not reflect that adjustment.
So generally, nice hotel--but customer service could use improving.
March 17, 2014
Rated 5 out of 5 by fratkid21 Great Feel
I love this place in Denver. Probably my favorite hotel in the city. Great location, great staff, great bar. The I enjoy sitting the bar looking out over the streets below. The bar tenders, concierge and staff are very friendly. This hotel is walking distance from everywhere you want to go in the city.
The only drawback is that parking in the city is expensive.
June 3, 2012
Rated 3 out of 5 by Shiveringcold1 Dissatisfied with expensive room.
Had to take a cold shower the first day. Later that night when I returned to room I find there is not picture on the TV, just sound. Took about an hour and a half before it was fixed. Maintenance man said that it only took 5 min for ther water to get hot, but I think that's because I had already ran it for 20 min. 5 min is too long to wait for hot water anyway.
June 24, 2013
Rated 3 out of 5 by Abuelo This hotel is overpriced for the quality of its services
The location is very good, the hotel appearance is very nice. However, the services are average and disproportional to the price. Our room was not fixed in one of the 3 days of our stay, and when finally fixed (after more than one request) it was not properly fixed. Some of the front desk personnel were intransigent and even indifferent to the guest requests.
September 13, 2012
Rated 5 out of 5 by donnie61 Denver
Visiting friends, in Denver first time there and the hotel was awesome and i mean everything form the bell hops to the valet service to checking in (which) was very fast and painless to the staff knowing all the best places to go i was very impressed my entire time there. Plus they have an ATM on their premise which in soem places they dont
December 7, 2013