Rated 4 out of 5 by WillFife Disappointment with booking
I was disappointed by the booking services. As a member, I tried to book directly but no rooms were available.
I went through a third party and there were rooms available for the three nights I needed.
As a result, I did not get any points credited.
Program is disappointing.
How can anyone ever earn the points!!!!
October 9, 2013
Rated 3 out of 5 by glennmnc elegant, not glamorous
Like other Westin hotels I have visited, this Westin offers 5* room comfort, but lacks the amenities of other hotel lines that offer similar room quality. Minimalist lobby, limited dining options ($$$$ Palm or $ Starbucks kiosk), nice looking fitness center with limited access (could not get in Sunday at 0530 for a workout before work meetings). For a hectic weekend of work meetings outside the hotel, other than a 5* comfortable room, it did not serve my minimal needs of 24 hour fitness access and a mid-range resturaunt for dinner.
October 7, 2013
Rated 5 out of 5 by CD50 Excellent Service
I have stayed at the Westin in Denver several times over the years. The service is always excellent, clean rooms, terric workout facility and the location can't be beat.
October 3, 2013
Rated 1 out of 5 by vic123 Never Again @ The Westin
Simply put the worst Hotel in my 16 years of traveling. The room wasn't ready we requested early check in .. 4:30pm. We had to just take a room. A/C couldn't get below 70. A number of other things .. but i'm done with the Westin
September 30, 2013
Rated 1 out of 5 by tgcc stay away
bad experience; had to walk through groups of homeless people just to get into the hotel; homeless people were in the ll level;escalator not working the whole weekend; one elevator not working properly; awful toilet layout--it was installed up against the side wall -- how ridiculous
September 30, 2013
Rated 3 out of 5 by PaulB1 I promised to myself I would never come to this hotel again last time
No platinum recognition
No platinum upgrade
Mountain view title to room stretching truth
NOBODY answers GUEST SERViCE line
Don't use Bell men 20 minutes delay no one answers any line when you want to know what's going on
This is my first 1.5hours experience
Never coming here again
September 29, 2013
Rated 2 out of 5 by Discriminant7 Compliance Administrator
The overall aesthetics of the hotel was fine, but the room was not satisfactory. The air conditioner was loud, the bathroom was not very clean, the commode had dried urine around the back of the seat top and the counter was very dusty. The floor was not cleaned well, which had hair on the floor and in the corners of the flooring.
September 23, 2013
Rated 4 out of 5 by nutmegmama Location Can't Be Beat
My husband and I are loyal to the Starwood properties and are big fans of the Westin hotels. We chose this location because of it's close proximity to Coors Field and we were within walking distance to many shops and restaurants. We would definitely stay here again if we were in town for a game.
September 19, 2013
Rated 3 out of 5 by Timeoff Water shut off
It is unacceptable for the water to be shut off for 12 hours. Staff indicated that the repairs took longer than anticipated, but why would i stay at a hotel without toilet or shower use?
September 18, 2013
Rated 1 out of 5 by thecarshop No water
Hotel did not have water for 12 hours. No compensation or explanation. Very poor.
September 17, 2013
Rated 5 out of 5 by Pakelekia We were treated so well!
Our check in was smooth and though the room was not ready, Tony, the front desk fellow, was gracious, treated us to complimentary drinks while we waited and even had a treat sent up to our room once we were settled. The upgraded suite was spacious and comfortable, and housekeeping kept things very clean and well equipped. Breakfast service was superb, as well as the bar staff. Only negative was not cool enough in the middle of the night (a common problem with most hotels). All-in-all, a great hotel with attentive staff! We will be back!
September 17, 2013
Rated 5 out of 5 by tpandkp Great!
Love the Westin, plus they are pet friendly!!!!
September 16, 2013
Rated 5 out of 5 by Howie442242 First rate! The standard is set here!
From the first impression to the last, This was an awesome place. First class all the way!
September 15, 2013
Rated 4 out of 5 by Busytraveller2013 Room is well laid out and has everything needed
The room I stayed in had all the right features. This includes a table next to the door, light in the closet, hooks in the bathroom, magnified mirror and spacious.
September 14, 2013
Rated 4 out of 5 by Commodities Downtown Denver Westin
Very convenient location and lots of nearby attractions.
September 14, 2013
Rated 5 out of 5 by Andrarich Always excellent service and attention
Every where you are, employees are kind, warm and welcoming. Located at a great place, close to a beautiful zone full of restaurants and shops, it is perfect for any kind of trip you plan.
September 9, 2013
Rated 5 out of 5 by Bryan11 Westin Denver Downtown
A Great place to stay if you want to attend a Bronco game. Concierge recommended a limo co. that took us to/from the stadium at a very reasonable price. Staff was very friendly. Rooms immaculate.
September 7, 2013
Rated 1 out of 5 by Brian999999999 the hotel was terrible this time
I have stayed at this hotel a great number of times and normally it's great. This time however, was TERRIBLE. I was upgraded to a suite which consisted of two adjoining rooms. I requested a late checkout of 4pm.
I got a 4 am wake up call that I didn't request!
Starting at 9 am the cleaning people started pounding on the door. After yelling from my bed to the cleaning person who was already keying in to please come back later, she keyed into the other room not knowing they're the same room!
They kept coming back on the hour preventing me from getting any work done and thus negating the "win" of a late check out. I finally gave up and left the hotel at noon to go to a coffee shop down the street to get some work done.
September 6, 2013
Rated 3 out of 5 by Verified Reviewer Expected More
Well, there is the lady with the bull horn that interrupted both Friday and Saturday nights. I had to have the TV so loud to cover her up I had a headache. I was flabbergasted that the only resolution was for me to file a police report. Unbelievable. I was comped Friday nights room service which was good because the sirlion steak was a quarter inch thick and just nasty, I ate two bites and really the huge mound of fries to fill me up?? The apple pie was good though. I tried the food again on Sunday and was disappointed that the "roasted turkey" was pressed lunch meat...yuck. Then no one to help with my bags when I checked out.So really mixed feelings. Also I would suggest that you go into a room as a guest and see if the messaging of your services is really what you want it to be....I don't think so.
September 4, 2013
Rated 2 out of 5 by Dfletch Our stay
When we first arrived to our room there was feces in our toilet that looked to be there for a few days. Needless to say we did switch rooms. Very disapointed that this hotel hasn't been updated since my last visit over five years ago. We did enjoy the friendly staff and enjoyed Starbucks being in the lobby.
September 4, 2013
Rated 3 out of 5 by Marsupial128 Disappointing return stay
Sad to say our anniversary stay was disappointing. The room seemed cleaned quickly and those little Westin touches were overlooked? Pillows not very heavenly, lumpy and no others were ever delivered. The bath towels were disheveled, not placed in the normal orderly fashion. Missing glassware (toasting in Starbucks cups). The tub spout was loose, so the heavenly shower was not in full force. Didn't seem like the shower was clean, or maybe in need of a remodel to the bath? Just bummed, have stayed here several times and been so pleased, think some rooms need updating, hard to see paying that 4 star price at this time for this hotel.
September 3, 2013
Rated 5 out of 5 by tkd10 great place
Very nice facility,,, go stay there...
September 3, 2013
Rated 2 out of 5 by MTST First stay that we weren't impressed
We have stayed at the Westin a number of times, and this is the first time that we didn't love our stay. There was a room mix up (we were supposed to have adjoining rooms and that didn't happen), my husband's feet hung off the tiny bed by more than a foot, the room service food was not very good and very overpriced. A year ago when we stayed for our anniversary your staff surprised us with Champagne and strawberries, this year it was one issue after the other. We were slightly disappointed.
September 3, 2013
Rated 4 out of 5 by Kathy826 Baseball Getaway in Denver
My husband and I came to watch our hometown sports team play the Rockies for two games. We checked in late but wanted to see the rest of the game on TV. The hotel does not carry the Root channel so we weren't able to watch it. Besides that disappointment, we would like to mention that the proximity of the Stadium to your hotel was perfect which enabled us to go to the two games without a problem. The people in Denver were very friendly and made us feel welcomed.
We would definitely like to complement the staff at the Registration desk (all shifts) and the Concierge were excellent. The concierge provided information and then some about our planned day trip to Col. Springs. He and the registration desk staff gave superb customer service. The view from our room was good and the furnishings in the room and bathroom (very nice) were very well done!
We ate breakfast at the in-hotel restaurant, Arizona. We were disappointed with the food we ordered off the menu: Oatmeal (too runny and not very tasty), the toast was squashed and the waitress didn't bring the butter and jelly til after the toast was cold. My husband ordered the Salmon Benedict but did not like the excessive salty salmon so he didn't eat it. We went to another restaurant the next morning for breakfast. We were disappointed with the restaurant serving poor quality food in a HIGHLY rated and expensive hotel.
We would return to a Westin hotel in the future but hope that these constructive comments will be used to improve the experience for future customers.
August 30, 2013
Rated 5 out of 5 by christopherh Great stay
Sarah and staff did a great job. I felt very well taken care of. This was one of my best stays. Thanks guys.
August 30, 2013
Rated 2 out of 5 by Hangman13 Dirty Room
In my closet on the shelf, there was a lot of dust and black stuff that looked like bugs. The hotel is very tired and needs updating. I didn't see a lot of staff and was never asked how things were
August 29, 2013
Rated 5 out of 5 by tjspence Very Accomodating Staff!
This past weekend was my cousin's wedding in Colorado Springs. When I found out the Bachelor party was going to be in Denver, I knew the Westin would be a good choice. Even before I arrived, the PBX operator I spoke with was very helpful in adding on a 3rd room when the website would not allow me to book it. Upon arrival, check-in was great and as is usually the case with these kind of events, last minute changes were necessary. Caitlin at the front desk assisted me in booking another room and even kept the same rate, no questions asked. Nicole (overnight) was very helpful when members of the Bachelor party asked for a late check out for obvious reasons. We ended up not needing it, but it was nice to know it was there. As the lone member of the party who works in the industry, my cousin entrusted me to handle the hotel rooms for the party and all members of the group had nothing but great things to say about the hotel and staff. Although I got the credit for the success, it was really due to your accomodating staff! I will be recommending this hotel to all my friends and colleagues at my hotel! Thanks again!
August 21, 2013
Rated 5 out of 5 by DLH1 tough exit
Our experience was excellent until we tried to exit the parking garage. The concierge told us to "just use room key to exit". The room key packet asked us to leave key in room. Following the concierge's advice we slid the key and nothing would happen. We rang the help bell and had a very difficult conversation since the exit area is under a huge exhaust fan making it almost impossible to hear. After the 2nd try he confirmed our stay and allowed us to exit. Uncool finish.
August 12, 2013
Rated 4 out of 5 by eastcoast39 Pleasant Stay in Downtown Denver
The staff were courteous and friendly, the bed was comfortable with a good selection of pillow types, the location is convenient to everything we needed. The main thing we didn't like was that the fridge was actually more of an in-room vending machine, instead of a place for us to put our own stuff. Another guest told us that we could request an empty fridge to be brought up, but she said she'd had to ask at least twice before it actually came, so for our brief stay we didn't go to that extra effort. A microwave in the room would have been nice too. Overall this would be a likely place for us to stay in Denver again in the future.
August 8, 2013
Rated 3 out of 5 by Swimmy Great location, but there's room for improvement
This hotel is close to a lot of interesting shops and restaurants. I was there for a conference, and the food they served for our events was excellent. I am a huge Westin fan and would give this place another try in the future, but it needs some work. First, the pleasant Westin smell that's normally in the lobby was absent when I visited. The air conditioning did not work properly in the meeting rooms and got very hot. The towels in the room were extremely worn, and needed to be replaced. The pool supposedly opened very early in the morning, but the morning that I wanted to swim, the doors to the outside deck were locked. There were no towels. I notified Guest Services, but 30 minutes later there were still no pool towels. I went to the front desk and was told that housekeeping does not arrive until 7 AM.
The workout room was OK, but there were no wet wipes to clean the equipment,and there were no headphones.
One of the elevators was broken during part of my stay.
Even with all of the other problems, however, the room was comfortable and the location was great. I'd go back.
August 7, 2013