Rated 5 out of 5 by irlohneiss Denver in January
Wonderful visit. Breakfast was fast and accurate each morning and I love the very healthy, Paleo options on the menu.
The Colorado Athletic Club was a great substitution while the fitness center at the hotel is being renovated.
My bed was very comfortable - excellent, firm mattress, and I love the shower head in the bathroom-wonderful, rain-like water effect. The staff was very accommodating and knowledgeable.
January 26, 2013
Rated 3 out of 5 by MMUofC no maid service
Although the facilities were lovely, I was surprised that there was apparently no maid service, at least not to my room. After leaving early in the morning for my meeting, the bed had not bee made up, nor had the bathroom been cleaned when I returned that evening. This has never happened to me in the past - at whatever hotel I stayed, including those with much lower rates and less lovely accommodations.
March 9, 2014
Rated 3 out of 5 by DickCheney0 Make sure you are getting what you pay for
When I booked the reservation, I specifically asked for a "mountain view" and the reservation person told me they could get me a mountain view with our own private patio on an upper floor for $387. When we arrived the room was a standard room with a "shared" patio on the 4th floor and no mountain view. Since it was late when we checked in, we waited until the next day to complain. Needless to say we were very disappointed. We ended up getting a room with a mountain view by the "clock tower" which is very beautiful. So, the first night was not what was expected and the second night was better. The only other thing is that we have had clock tower rooms in the past for much cheaper. All of the costs associated with this hotel were very high. Room service breakfast was over $70 which is outrageous. I will definitely look around the next time I book a room in Denver. Also, the hotel tacks on the tips and supposedly the staff gets a portion of the tip. I find this very tacky, I want my tips to go to the staff, not the hotel.
July 8, 2014
Rated 2 out of 5 by Fred81 Hotel misss mark on "little things".
The hotel is nice with a great location. Misses the mark on little things. Phone in the room didn't work. I had to call staff in order to "fix" the safe. There was no place to hang towels in the bathroom after use. Most importantly, when we checked in they told we would have no water one night due to emergency service. They comped us $25. I'm not sure that compensates for no water the night after the wedding.
September 22, 2012
Rated 4 out of 5 by VicA Bedding
The mattress was great but the pillows
were way too soft / flat for us. A combination
of differing thicknesses of the pillows would be an asset.
July 22, 2014
Rated 2 out of 5 by Conorincolorado Disappointing
As a gold member I stay at SPG properties all over the country and this was disappointing in every aspect.
There was a line at check in and I had to wait for over 20 minutes. Then they could not find my reservation. When I finally received the keys and went to the room, it was occupied! There were no more patio rooms like I had reserved, and I was not upgraded after all of that.
The front desk was kind enough to offer a free breakfast buffet, but when I went to use it the hostess wouldn't accept it, because it said it was for room service credit. She wanted me to go back to the front desk and have them switch the cards - the problem was there were 10 people in line and only one person working at a busy check out time. Luckily the server said it was unecessary and took the coupon.
When I asked about my welcome ammenity she said I had to be a gold member (which I am) and made me wait while she looked up my information, but still did not offer me wine or points, she just told me I could have free internet after I pressed the matter.
There was also only one elevator working, and it took forever to get anywhere in the hotel.
Overall, I felt like the staff was undertrained and there was no internal communication.
I never received my final bill, but I did receive the one for the person staying in my room, and now have their contact information - very unprofessional.
August 4, 2014
Rated 4 out of 5 by srj2000 Pros/cons
Have been to this hotel multiple times and like the rooms, facilities. However, the negatives remain the same and there does not appear to be any attempts by management to address these. Parking cost remain exorbitant. And the lounge which could be very nice continues to disappoint with very very poor "pours" for cost, no happy hour benefits--need to look at popularity of Sheraton bar or the Palm
April 8, 2013
Rated 2 out of 5 by D123abc PEOPLE
THE PEOPLE (EXCEPT THE BELLMAN) WERE NOT VERY HELPFUL
July 28, 2014
Rated 3 out of 5 by zigk Accounting error
Booked this for an employee with a PRE-PAID rate. When my employee checked-out, their card was charged for the full amount + a mysterious extra $50+ over what the total room charge should have been (they had no incidentals).
Wasting my time with numerous phone calls & emails to hopefully resolve (not resolved yet).
Put me & my employee in an awkward position due to hotel staff incompetence.
November 13, 2013
Rated 3 out of 5 by Lipoking Really????
Hotel is a little tired--carpets, wallpapers, elevators, etc. and could use some updating. However, what real needs updating is the staff. Upon checkout, I saw a charge for valet. I asked the young woman at the front desk to remove the charge as I did not have a car. She said she would, and it would be reflected in my final email copy. It wasn't! I called the billing department. The message asks you to leave specific details about your stay and then says you will be contacted within 48 hours. It is day 17 post my first message, and 2 days since my last (8th) message and still no response. I even called the hotel manager and left a message--he did not feel it necessary to follow-up either. What does it take to get a simple refund? Or do hotels think they can slip charges in and they will go unnoticed, or we'll just give up and let them keep our money? Gotta run--gonna leave, yet, another message.
July 17, 2013
Rated 3 out of 5 by Billy713 Beds and HVAC weren't up to par
This hotel has several 'Four Diamond' plaques on the wall by the front desk, but I didn't feel like I was enjoying a four diamond stay. Location can't be beat, but we enjoyed our time outside the room more than the time in the room. We stayed in two different rooms throughout the week, and the air conditioner didn't seem to work in either. It's uncomfortable enough to spend time in a small hot room and no better when you try to sleep. The beds also didn't seem up to the 'Heavenly' standards that I'm used to in a Westin. They didn't have the soft, enveloping feeling that I expect from a Westin bed. We also had a plumbing crisis and the staff was quick to offer another bathroom for our use, but it took upwards of 35min for the maintenance crew to arrive. Our bathroom flooded in the meantime... It was a holiday weekend so maybe that had something to do with it. I was also surprised to see hotel staff using the guest elevators, including one person taking down a big trash bin. It definitely cheapens the hotel when you share an elevator ride with the trash.
July 5, 2014
Rated 4 out of 5 by Jacobdd Water turned off
I have stayed at this hotel in the past and generally, I have an excellent experience. Because the water was shut off from 11pm to 6am (which was then extended because of additional problems), I received "amenities" -- two bottles of water and an apple.
Seems to me a few additional points would have been a better offer.
Also ordered salad via room services. Not great. Thank you.
November 26, 2013
Rated 3 out of 5 by Ian15904 Be Aware of the Construction
I have stayed in this hotel on several occasions in the past year and have usually enjoyed it, so I did not hesitate to stay there again.
However: this time, the confirmation email mentioned nothing about the construction, the closed pool, the closed workout facilities, the closed lobby bar and the construction noise each morning. This was a birthday present for my girlfriend and we couldn't wait to enjoy a leisurely swim and an afternoon of relaxation and enjoying downtown. This was not possible. Again, there was no mention of any of the construction in the confirmation emails. So, we cut the stay short by a day and don't plan on returning anytime soon. We were provided with 1 free cocktail at the makeshift lobby bar as compensation for this inconvenience. In my estimation, that is a paltry gesture.
Needless to say, this was a very disappointing stay and on my next trip, in a month, I will be staying elsewhere.
January 6, 2013
Rated 5 out of 5 by Josey Above and beyond.
This is my second time staying with The Westin - Downtown Denver. The first time was for a conference, the second time, I booked two rooms—one for me and my sweetie, and one for my brother and his wife. All four of us were blown away by how great it was. We worked out, played a game of basketball on the indoor half-court and then went out on the town for a great night.
July 26, 2012
Rated 4 out of 5 by Miki73 Convenient location for visiting students
The location is convenient for visiting students.
July 21, 2014
Rated 4 out of 5 by JamiH Westin Denver
The only problem we encountered was making the reservation only about 30 minutes before arriving and then being told they didn't have our room choice available when we arrived.
July 8, 2014
Rated 2 out of 5 by Jax112 Mountain View "NOT"
Web advertises Mountain View. Prepaid addtl for Mountain View, was faced by a 25 story building in my way. BBQ festival with stage and non stop music outside my music made it impossible to sleep. Mgr was suppose to comp my valet charge, never done. Not sure that I will be staying at Westin's in the future. It seems that front desk ignored my concerns and complaints.
August 8, 2012
Rated 3 out of 5 by Jerry Terrible room
The room was very nice but it was located right behind the elevators. My wife and I could here them all night long, and when ever the heater turned on it rattled. When I spoke to the man at the front desk he just ignored us and said the we would recieve a copy of our bill via email.??. We will look for another location to stay on our next trip to downtown Denver.
December 9, 2013
Rated 5 out of 5 by fratkid21 Great Feel
I love this place in Denver. Probably my favorite hotel in the city. Great location, great staff, great bar. The I enjoy sitting the bar looking out over the streets below. The bar tenders, concierge and staff are very friendly. This hotel is walking distance from everywhere you want to go in the city.
The only drawback is that parking in the city is expensive.
June 3, 2012
Rated 4 out of 5 by DiaO Disputed wi-fi charge
We were assured by Insight Tours that we could sign-up for wi-fi for free - there would be no charge. Now there is a $10.67 charge on our account that I have called about twice. We were there the night of 6/7/14.
June 25, 2014
Rated 3 out of 5 by Abuelo This hotel is overpriced for the quality of its services
The location is very good, the hotel appearance is very nice. However, the services are average and disproportional to the price. Our room was not fixed in one of the 3 days of our stay, and when finally fixed (after more than one request) it was not properly fixed. Some of the front desk personnel were intransigent and even indifferent to the guest requests.
September 13, 2012
Rated 4 out of 5 by Noman Required
This was a rather ordinary hotel experience.
July 18, 2014
Rated 5 out of 5 by NaturalNatalie The Westin - Beyond Wonderful
The individuals at the Denver Westin are truly an amazing team. As my husband and I arrived to celebrate our anniversary we were surprised with champagne and a delicious cheese plate in our room. We have always enjoyed wonderful experiences at each Westin location we have visited. Thank you for your commitment to excellence and quality customer service.
June 11, 2012
Rated 2 out of 5 by unsatisfiedtraveler This hotel needs a remodel
The room I stayed in was long overdue for an update. I booked a king bed and ended up in a two double bed room. The water pressure in the shower was terrible. The toilet ran non-stop and the TV remote worked poorly. Room service choices are very limited. I do not recommend this hotel. It does not live up to the Westin standard.
April 12, 2014
Rated 5 out of 5 by donnie61 Denver
Visiting friends, in Denver first time there and the hotel was awesome and i mean everything form the bell hops to the valet service to checking in (which) was very fast and painless to the staff knowing all the best places to go i was very impressed my entire time there. Plus they have an ATM on their premise which in soem places they dont
December 7, 2013
Rated 5 out of 5 by DrOz Reliably comfortable and clean
I am never, ever disappointed with my stays at Westin properties and THE WESTIN DENVER DOWNTOWN is no exception. When you enter the hotel, there is a simultaneous feeling of warmth and luxury. The staff are friendly and accommodating. The rooms are so comfortable and relaxing. I will continue to seek out WESTIN properties whenever I travel.
March 9, 2013
Rated 2 out of 5 by Calm Simply Okay
The room was smiply okay. It felt old and in need of renovations. There was still trash on the floor from a previous person. The bed was nice, but that was it. I feel for the price I paid it could have been more clean and up to date. The front desk service was a little too snotty and not as welcoming as I have had with previous hotels.
February 25, 2013
Rated 4 out of 5 by Carol8266 Vist
Gym needs updating. Good location
July 14, 2014
Rated 5 out of 5 by Beadnik No gift shop
Love the hotel But they have no "gift shop". The only place to purchase bottled water was the Starbuck's on the lower lobby. And they closed about 5PM each day. Yes, I got water in the room, but I like to have 3 or 4 bottles of it sitting around. I didn't like the fact that Starbuck's closed as early as it did.
April 7, 2014
Rated 3 out of 5 by heliopilot Westin Denver
We had several problems at this hotel none of which were major but more than I would normally expect. We agreed to do Green believing that it meant we would not have our towels or sheets replaced during our stay and not realizing that it also meant that our room would not be serviced. We changed this primarily because there were no twoel bars on which to hang a towel once used so we wsanted clean towels and then found out about the no service. After our second night the service for the room did not come until after 4 PM which was just after we returned to the room. The housekeeper servicing the room said that she could not service the room with us there so we were forced to leave the room if we wanted to have the room serviced.
The volume control on the TV always returned to a fairly high level when first being turned on instead of to the level whre it was when turned off causing one person to wake up the other when turning the TV on during the night.
It was very hard to find out about hotel services because they could only be pulled up on the TV and the directions did not work as written.
The pool area was great except that the tiles were very hot if trying to walk barefoot to get into the pool.
Most of the staff was helpful and friendly. The Banquet Captain,Rey, is a great asset to the hotel. He helped us numerous times throughout our stay in several different roles and he always remembered our names and addresses us by them.
July 23, 2014