Rated 1 out of 5 by tracy1629 Disappointment
I have stayed at your hotel in the past and never had a problem. This time, the hotel did not meet my expectation. I was not reconized as a SPG gold member. The tempature in the hotel room was freezing. My heat did not work. I had to call the front desk on three seperate occassion. When I spoke to the front desk, they acted as if it was no big deal. They did offer to switch my room but I was on business for the week and had already settled in. Needless to say, I was disappointed. In addition, the fitness center was dirty and was not up to the standards of some of the other Westin properties I have stayed.
November 12, 2012
Rated 3 out of 5 by SBSP2014 Humid rooms
The service was good, but the room was uncomfortably warm and humid. I told the front desk about the issue and asked that they look into the AC. Not sure what the problem was. There was an Anime Convention going on and the attendees were very noisy at night. The conference rooms were very nice and the food was good. Overall it was an okay experience. Would not stay here again though.
June 27, 2014
Rated 4 out of 5 by Junior34 Love the Service
I enjoyed the stay. The room service and food were excellent.
July 8, 2014
Rated 4 out of 5 by mtd2014 Comfortable bed
The room is nice and clean. Noise level of the HVAC unit is acceptable. The bed is very comfortable. The towels are nice and thick. The room has good insulation but we still can hear the airplanes landing or taking off. The bathroom is a bit small - There is a good chance that the towel will touch the toilet if we dry ourselves outside the bathtub. The charge of $16/day for an open self-park parking lot is unusual, expected only for a covered garage with direct access to the lobby but not this. Overall, the experience is great.
June 3, 2014
Rated 5 out of 5 by MrBiggs03 Great Hotel
I recently stayed at this hotel with my company Elite Marketing Group/Delta and i loved everything about the hotel. from the time i arrived in Atlanta and got outside to ground transportation, the shuttle was there and the driver was very nice. when we got to the hotel the staff was very welcoming and the lobby looked great. i had an excellent room on the 5th floor with a view of the airport and the pool and it was larger than others. the hartsfield-jackson room was really nice as that's where we held training everyday. this hotel was great and i would definitely stay here again and recommend this hotel
August 1, 2012
Rated 3 out of 5 by MBear Hoping for Better
Impressive lobby. Beautiful, clean room. Comfortable bed. Aesthetic decor. Complimentary internet service was much appreciated. The negatives were:
1. Garbage strewn all over the sidewalk in front of the entrance to the lobby
2. Shower that did not get hot, or even warm, even after running for 10 minutes.
3. Palio restaurant: menu stated that there was a buffet option and a salad bar option, but in fact, neither was available.
4. Parking: I had to drive to a meeting. I asked the desk clerk what to do. I followed her instructions. The parking ticket didn't open the gate. I called, & a person said she'd handle it, but nothing happened. Had to call twice in order to get out of the lot.
April 30, 2013
Rated 4 out of 5 by Di999 Great hotel by airport
This was a great hotel close to the airport. Comfortable rooms, good shuttle service. Banquet staff was wonderful. Very attentive to our needs. The only complaint I have is that the service in the bar area was awful and slow. I was there for 4 days and hoped it would've gotten better, but every day it seemed to get worse. Even when I sat at the bar, it took forever to get served. Some of the bartenders paid more attention to the airline staff that stayed at your hotel than the other guests. Need to improve their professionalism as well as they were grabbing and messing with each other behind the bar.
November 11, 2013
Rated 3 out of 5 by Boprn1954 Average hotel
Only stayed one night. Met my expectations, however $16 for parking seems unreasonable. Staff out front ( parking cars etc...) were not helpful or friendly unless I suppose you were utilizing them and tipping them. My car has a handicap placard but I wasn't told that handicap is not charged for parking until I was ready to leave. Had to go back in and wait at the desk to let staff know so that it could be removed from the bill.
June 21, 2014
Rated 5 out of 5 by HD39771 Westin Hotel ATL Airport
I have stayed at this hotel on numerous trips to ATL in the last 15 years. The quality of the facility has always been consistent. Rooms are comfortable, quiet and have been consitently so for the time period mentioned. My wife and I now stay at Westin properties when we travel exlusively.
June 30, 2014
Rated 2 out of 5 by alkvaldosta Weekends are definitely not the time to stay at this hotel
Food and beverage service was appallingly slow. At lunch Sunday, there were 3 tables with a total of 6 customers and 3 servers. It still took 25 minutes for our order to arrive and each order was incorrect in some way. Throughout my Friday-Sunday stay staff was most often focused on visiting with other staff members including a lagre number of off duty staff that was simply hanging out.
This facility could benefit a higher level of management supervision and extensive customer service training. Simple requests like "may I have a glass of water" should not get the answer " I'll go find your server"
May 6, 2013
Rated 2 out of 5 by DanS Not up to Westin standards
Though it sports the Westin brand, this hotel is not up to Westin standards. It feels more like an older hotel that has a coat of Westin lipstick, but not really upgraded to meet the standard. Our air conditioning did not work. A technician came and "fixed it" but it still didn't work. Never got below 76-78 degrees, despite running full blast. The pay TV portion of the TV did not work. We had to call a technician who was able to fix it after about an hour or so. The room service ordering staff were not very competent. I stay at Westin over 1 month a year -- and know what to expect. This was not it.
June 24, 2012
Rated 3 out of 5 by William32 Go someplace else to eat
The room was clean and nice. The house salad dressing was poor and the soup even worse. The blackened catfish was tasty but a bit oily. The electrical outlets at the room desktop will not handle the hotel furnished hair dryer.
July 2, 2014
Rated 1 out of 5 by d111492 Huge Disappointment !
Unfortunately this experience was a huge disappointment...
The check-in process was slow and unpleasant. The receptionist was bored and unfriendly. The room assigned had 2 beds eventhough the reservation I placed on the "Westin website " specified - one king size bed...
The grouchy receptionist was unable to accommodate our requirements stating that my reservation was through a third party ( that was inaccurate) and offered to cancel the reservation... that i gladly accepted eventhough it was past midnight..She also stated that there will be no charge for parking .. unfortunately, that was a lie .. I was charged $4 for aprox 30 min ... Bottom line - If you want to be mistreated go to "The Westin Atlanta Airport ..
April 27, 2014
Rated 3 out of 5 by OnBusinessAgain Usually great, lacking this time
I usually have great stays at this hotel, and things were going great as I got my complimentary upgrade to a suite but the suite had some issues. Most notable were the japanese beetles that were all over the sitting area. These bugs look like lady bugs and are harmless, however there was basically an infestation on the couch and chair in the sitting area. Gladly they were not near the sleeping section. When I mentioned this at check out I was not met with concern or anything. I tried to be discreet about it, but the front desk seemed to shrug it off. I hope the room has been fumigated since. In addition one of the pieces of furniture was missing a handle and that coupled with the bugs felt cheap.
March 12, 2014
Rated 2 out of 5 by HHI19 Needs Work!
I have stayed here before and it was great for its closeness to the airport. After arriving at 11:30PM and a long day, the room assigned was not fully made up. The staff responded quickly and moved me to another room. However, the TV remote was missing (they did bring me one that night) and in the morning when I was preparing for an important meeting, the shower didn't work! It was less than a satisfactory experience. When I relayed all this to the front desk person as I was checking out, he took just $8 off my $18 valet parking charge. He could have comped the entire valet charge. I think the quality of the hotel has gone down since my last visit and it wasn't up to the Westin standards!
July 26, 2012
Rated 5 out of 5 by sunny54 Y.Rob
MY stay at your hotel was perfect from the front desk staff. to room service, to my awesome shuttle driver Raymir, who was so helpful. I will be staying again
July 2, 2014
Rated 5 out of 5 by Sevenkeys7 Didn't see it coming
I've stayed at some very nice hotels given my work travel schedule and demands, so hotel rooms come a dime a dozen for me; at some point they're all the same. But when I walked into my room this past weekend at the Westin, I was floored. the appearance alone was fresh and rejuvinating. It really made me feel that I'd made the right choice. I fully admit, I didn't see this one coming. I was reasy for the same old feeling of "just another place to sleep for the night"...but this was more than a night of sleep...this was a peaceful and pleasant experience. I'm definitely going to make my way to a Westin again...Sheraton Hotels...not the same despite being in the chain of hotels with the Westin.
June 3, 2013
Rated 4 out of 5 by SJN26 Getting Better
I wrote a review in the last few months that was not complimentary. I listed several areas where I felt service and accommodations declined over the course of the four years of consistent stay at this hotel.
I must say that I feel my feedback has been read and taken into consideration and improvements made based on my last two stays at this hotel. The check in process has been improved. The staff at the check in desk are friendly and knowledgable. I believe the hotel is on the right track to make it once again my hotel of choice when I am staying in Atlanta.
P.S. - I love the new style robe!
January 17, 2013
Rated 4 out of 5 by Tim1609 Much better than you would expect
Nice SPG recognition at check in, rooms are clean and feel new. Love the 24 hour airport shuttle. The lobby bar is usually busy and the service is good.
Love the swim out pool which is always busy in the warmer months.
The trouble with the hotel is the price is usually much lower than you would expect from a Westin and thus you often times get a crowd that can be a bit more rowdy and inexperienced versus the typical Westin business and family guests.
My only suggestion is that you should offer free parking to SPG gold and platinum guests. Plenty of space to do so and it wuld be a nice reward.
November 19, 2013
Rated 5 out of 5 by Bobo7 Great customer service
Westin accommodated my hotel rate after I was stranded in ATL due to grounded flights as a result of thunderstorms while traveling Delta airlines.
July 2, 2014
Rated 3 out of 5 by Cyril59 Four Night Stay
The front desk staff was very helpful, as was the shuttle crew. They were open to taking us to whatever destination we needed. Very nice service.
I was disappointed in the TV reception. With technology being what it is, there's no reason for there not to be digital reception for all channels, let alone that they were't all HD.
My room was not cleaned on the third night of my stay. I didn't discover this until later in the evening, so by that time it was too late to really have anyone come to clean.
The restaurant was nice but the menu was too limited. But what they do offer was very tasty.
September 23, 2013
Rated 3 out of 5 by magnet100 Just fix these problems, and the hotel is fine
I am over 70, and as I was leaving the room, I saw the biggest cockroach I have ever seen in my entire life. Also, at 9 pm the pool/exercise area was messy, out of towels, and out of water/cups. Fix these problems, and the hotel is just fine
June 29, 2014
Rated 5 out of 5 by Lizzie12 The hotel has wonderful features including shuttle from and to the airport.
Everything was fine except the refrigerator was not cool enough and food was quite expensive. However the staff were quite friendly, helpful and very professional. Hotel was overall quite clean.
June 30, 2014
Rated 2 out of 5 by Rhines Shower and Buffett
I travel in hotels on an average of about 2 nights a week. I was unhappy with the service at both the Dinner and Breakfast and with the catch for my shower/bath. There are not a lot of options to choose from with the restaurants in the area so we stayed to eat for both Dinner and Breakfast. First, Breakfast, it is a buffett yet you have a bar in the middle of the buffet table that causes a problem opening the trays that have the food. You cant open them all the way. My shower was messed up and i had to hold the catch to get the shower to come on all the while getting wet with runoff wwater.
January 11, 2013
Rated 2 out of 5 by Consultant First Impressions count......
If First Impressions count, then the Westin Atlanta Airport is off to a bad start the moment guests walk in the door. It was 9pm when I arrived and the front desk was obscured with bodies. I walked to the SPG Platinum desks to wait in line and stood there for a good 10 minutes while two employees behind one of the desks discussed a spreadsheet between themselves before finally offering to help a growing line of Starwood’s best customers. No welcome. No “I’ll be with you very shortly sir” – just “stand there like an idiot while I deal with whatever I need to deal with which is far more important that you!”
I was finally given a room on the top floor and took the elevator to my room. I walked in and was hit with a cloud of noxious fumes. Very evidently someone had been smoking in the room assigned to me despite the fact that Westin has been non-smoking in the US for years. The room had NOT been fumigated and the maids had simply returned it to service “as-is”. I called the Front Desk Manager to the room to examine it and to bring me keys to a replacement “clean” room. He could smell it from the doorway he said as soon as I opened the door, and he declined to walk in to examine it any further. Whether the previous occupant got his credit card hit with a $1,000 cleaning fee or not is anyone’s guess, but I certainly hope so!
The hotel restaurant is convenient and although my wine glass was plonked down on the dinner table with as much wine on the outside of the glass as inside it, the food was good and arrived very quickly.
Guest rooms are typically Westin. That's why I say at Westins so much. However, I could have thrown a shorts and bikini beach party in my room with the AC set at 60F, which was no where near adequate to cool the room, especially with such a thick duvet on the bed. However, Westin décor trumped the struggling AC unit with a second thin summer duvet under the winter one, so sleep is possible – even on a beach!
The Westin offers a free pickup bus to and from the airport which runs 24 hours a day every 20 minutes or so. Drivers are courteous and very helpful.
The biggest negatives:
1. There is NO Club Lounge at this hotel which I look for as a business traveler!
2. Internet access was exceedingly slow and only via WiFi as far as I could determine. There were no visible Ethernet ports in rooms. I could probably have walked to Google's offices in CA in the time it took the page to load! In all fairness during my stay there were a heap of teenagers in the hotel who no doubt travel with 3 iPads each all set to stream YouTube videos all night long. Even so I guess its time for the hotel to upgrade its Internet bandwidth!
July 10, 2014
Rated 4 out of 5 by gatorindy Hotel was nice, check in was a disaster
Had a long day in the car. Booked room with two queen beds over phone. Check in line wasn't moving very fast. After 30 mins in line, manager decided to split the lines. Those with VIP, those with or making reservations and those with vouchers. Now instead of 3rd in line I watched 5 or six vouchers get their rooms and I waited. After getting room key, went up to room and it was a single king. Not what I asked for. Went back to lobby, back in line. time from parking lot to room was over 45 mins and probably closer to an hour. Not what I would expect from a Westin Property.
April 6, 2014
Rated 5 out of 5 by amstermosh My stay 20-13FEB (M. Alterescu)
This hotel is a gem. The front staff (Mekaye & Christopher) is outstanding.
I only had one big trouble that really caused a major problem for me: the internet connection. Starting from 21FEB it was impossible to stay connected to provier IBAHN for more than 5 consecutive minutes. I therefore couldn't work and needed to stay extra hours in the office. I called for help and was put thru to IBAHN, but the service was limited to a minimum correct answer. PLEASE have this fixed.
As far as the restaurant is concenred: I was amazed by the service at PALIO. Especially a waitress (elderly Lady walking abit difficultly..I am SORRY about this description, but I forgot to write her name). She's amazing!!!!
February 25, 2013
Rated 4 out of 5 by Lorenzo11 this is a good westin
This was a perfect hotel for us but I have stayed in better Westins
June 30, 2014
Rated 5 out of 5 by Ken1111 Restaurant Menu
It is surprising the Room Service Menu is outstanding but those entrees are not offered at the Lobby restaurant.
While traveling I enjoy a full dinner experience outside my room but within the hotel.
Fortunately I was allowed to special order from the Room Service Menu and have a wonderful meal..
June 22, 2014
Rated 5 out of 5 by EC2014 Comfort and great service
I am not a frequent traveler but when I travel I always look for comfort and good service and Westin Hotel definitely has it all. To be more specific , checking in was very quick and staff was very helpful , and most of all I enjoyed my comfortable bed .
June 23, 2014