Rated 5 out of 5 by JOE7JOE Wonderful Hotel
The hotel met all of my expectations. The room was spacious.
April 19, 2014
Rated 5 out of 5 by Suba Westin Atlanta Airport
Another great business stay at this hotel. All hotel staff were very friendly and helpful. A great place to stay when I have to travel out of town for business.
April 17, 2014
Rated 4 out of 5 by Cheryl58 Nice Hotel
Very nice hotel. We had a problem with our AC, and the staff sent someone up to check it immediately. We were told it would take a while to be fixed, so the staff moved us to another room immediately . The service was great.
April 14, 2014
Rated 2 out of 5 by Cowgirl77 Atlanta Airport Hotel - Westin
As a Platinum, I'm on the road quite a bit and the Westin at the Atlanta Airport has been a frequent stay for me through the years. It's a good thing the staff here is so nice and friendly as it somewhat makes up for the "run down" state and awful housekeeping of this hotel. No bottled water in my room (had to call for it) and this has happened my last two stays. They always apologize but really? Is this so difficult? Tub had grungy dirty ring in it and there were hairs on the bathroom floor and in the tub. Gross! Hotel carpet is smelly. It calls into question a lot for me.
August 15, 2013
Rated 1 out of 5 by Likefreebreakfast No breakfast??
Well, I don't make a habit of staying in very expensive hotels but my gf felt the need to stay here. I AM in the habit of at least getting some kind of complimentary breakfast at the hotels I do stay at so you would think that if I stay in a hotel where the room is over 200 bucks, oh yeah, most likely there's going to be a very nice comp breakfast. NOT! I was pretty surprised. I asked the front desk and they said, Nope, that's the norm. The more expensive the hotel the less amenities. Hmm...interesting. It's the new way of hotels now! I won't be staying at an expensive hotel anymore. Oh, and it was a pain getting out of the parking lot. I had to go back to the front desk to get the card validated several times!
August 14, 2013
Rated 2 out of 5 by Guest220 Loud Bar beneath my window
I booked this hotel room without thinking that I actually needed to request a quiet room. There is a bar in the lobby directly below the window of many rooms, including mine. The staff was courteous about moving me, but it was still a hassle. In addition, I was disappointed with how ridiculously expensive breakfast was. Minimum $18 for a simple breakfast??
Make sure you pack bathroom items as well, because this hotel does not provide you with anything, except a few over-used towels.
The over all look of the lobby was severely outdated. Some of the other hotels in the area were much more comfortable and bright.
If you're just looking for a bed (and you don't mind flat or lumpy pillows), this is the place for you.
August 3, 2013
Rated 3 out of 5 by Porschett Problems on this stay
Not my first time at this property, but maybe the last. Checked in without reservation. Hotel was near 100%. Only room was handicapped w/kingbed. After long day, had dinner and a few drinks and went to bed. 5:30 in the morning, I was woken by sewer gas coming from the bathroom. I left the room immediately and went to the front desk. At 7:00 I was given another room where I could shower. I was told the General Manager was not working and the Duty Manager was off the property. I called corporate and explained. I was given 4000 SPG points. Enough for 1 night in a category 2 hotel. NOT acceptable. I also requested the hotel to inform me as to the nature of the problem. No communications as of the time of this review!
July 28, 2012
Rated 4 out of 5 by Musiclady Surprised by excellent food
We ate late in the evening Friday night, and were surprised by the tasty food and prices. We were charmed by our sweet waitress and others who waited on us tirelessly. We didn't hesitate to order room service again the next night, and we were equally pleased.
However, please reupholster the chairs in the dining room.
April 8, 2014
Rated 5 out of 5 by Naples980 Nice hotel with comfortable rooms
Rooms were spacious and clean and beds were comfortable. The staff was friendly and attentive to requests. Breakfast buffet had great variety and was reasonably priced. Dinner menu had nice options and food tasted great. Nice that it's so close to the hotel. If going downtown their are cabs at hotel available for the 30 min drive.
April 7, 2014
Rated 3 out of 5 by Guest1239 Hotel was ok
We stayed at the airport hotel location because we had a very late flight in and we did not want to deal with a long drive
at night. The hotel listed shuttle service every 15 min, but we waited for over 45 minutes and shuttles came from every hotel except ours several times. Finally we were taken to the hotel by another hotel shuttle taking bumped airline passengers. Funny but two Westin shuttles were sitting in the hotel parking lot when we finally arrived.
We arrived so late could not get anything to eat or drink. Front desk not concerned about lack of shuttle pickup.
December 11, 2012
Rated 4 out of 5 by jljs Good for meetings
amphitheater is great for meetings and conferences
April 17, 2014
Rated 5 out of 5 by CISgirl Exceptional stay
This hotel's staff blew my mind. I was in town for a conference (I'm in hotel management!) and this staff was superior. My every need was anticipated and met. My bellman (Jerome?) was great, assisting me with my bags and getting information for me. Also, the shuttle driver on the day I arrived made great recommendations for lunch. I really enjoyed my short stay.
April 2, 2014
Rated 3 out of 5 by MuJaN This hotel rooms are comfortable
It was my birthday, my house that weekend was getting some repairment done before I leave town the next two days. I arrived at 4pm and was told to come back in 25 minutes for my room was not ready. I called prior to my arrival and asked to change my room to a double bed, I had my sister with me. That did not happen. My card was charged for valet than was told by the bellman that the valet was full. I had to demand to park my car. I asked for a rollaway and it took 1 hour and 42 minutes to receive it. An amenity was sent to the hotel for my bday, I never received it.
August 5, 2013
Rated 5 out of 5 by bruksheree Excellent!
No doubt, some of the best customer service I've had in a long while.
April 16, 2014
Rated 3 out of 5 by TNBusinessTraveler Westin in name only
When I hear Westin I think speacial, there is nothing special about this hotel. The ONLY restaurant is closed between lunch and dinner. You can eat in the lobby bar, but the bartender couldn't get me an iced tea. There are different menus for room service and the restaurant, that's not a surprise, the surprise is that the best entrees (ex. tandori salmon) are only on the room service menu NOT the restaurant.
March 27, 2014
Rated 5 out of 5 by Suzette60 Loved this hotel!
Probably one of the best hotels I've ever stayed at. Staff service was excellent and I would highly recommend the hotel to anyone.
April 14, 2014
Rated 3 out of 5 by Michael673 One thing after another
Initially there was a problem with the reservation itself. The desk clerk who first handled it could not get it done. When I checked in, valet said it was full, however the view from the elevator showed differently. (Apparently, they were "holding spaces" for the BET awards that night.) The next afternoon, after being gone all morning, my room was still not cleaned. I asked one of the service ladies why and she said they were waiting for me to check out! When they came to clean my room, I went downstairs to the lobby to wait. Upon arriving back at my room, the keys didn't work! Back to the front desk. New keys made. Seems overall that the left hand doesn't know what the right hand is doing here. This hotel is not for me!
October 5, 2012
Rated 2 out of 5 by db1263 Service Issues
#1. 40 Minutes at Bar - with NO SERVICE even after complaint to front desk. Finally the Most awesome Shuttle driver took me to the Sheraton down the road and gave me two free drink tickets..
#2. Cleaning staff starts work at 8:30 AM,, this is also roll call for guests. Every door on your floor will be rapped 10 times with a key, one announcement "houskeeping" in a whisper. then Whoosh your door is open.. If no one in.. the latch goes into the door and the door is slammed. If you are there your door will be shut with an announcement they will return shortly. Dont worry,, you can hear them slam every single door on your floor so you will definatley have time to get your pants pulled up and ready to leave so they can clean.
February 21, 2013
Rated 1 out of 5 by Sara2012 Ladybug infestation
The most disgusting westin I have ever seen- as a gold spg member I always choose westin. I was stuck in Atlanta with travel issues and they put us up in the westin Atlanta airport. I was upgraded to a junior suite that was infested with over 30 ladybugs crawling out of every corner and burying themselves in the pillows. After nearly throwing up i called the front desk, who seemed to not believe me. Incidently I happened to also be on the phone to customer service discussing my points when I noticed the bugs - the representative laughed, told me she would leave me to call front desk and then asked me to first take a survey - are you kidding me? I just told you I was in a bug infested room!! The nice trainee Latrick who was the only helpful member of staff, came up was shocked to see in real like the bugs, took me to a second suite - also ladybug infested? Finally after 10 mins in reception we get a regular room and inspect it to see no bugs-- though I doubt I will sleep after all this. Patrick was awesome but this hotel is dirty, run down and disgusting - bad show westin even a 1 star has better hygiene standards.
January 1, 2012
Rated 4 out of 5 by LAT1 Weekend conference
The room seemed stale-linens not fresh, even a little grit in the bed. Nothing special in room or facility design. Restaurant food was good, nicely prepared and presented and all personnel were super! The ladies restroom on the conference level was not monitored closely given the high traffic. AND the box lunch was boring. Soggy bread for $30.
All in all it was ok but I expected more from Westin. Confusion over cost of parking with our group as well as another group.
March 12, 2014
Rated 5 out of 5 by Joan First Rate Staff
Everyone was as pleasant as can be from the shuttle drivers to the restaurant staff. A special mention to your front desk. There were two young women on duty Saturday morning. One was from Venezuela...a trainee I believe. She has got the job down right! Courteous, gracious. Willing to help and NEVER appearing bothered or too busy. She was a delight. I spoke with the other woman (not on the preferred desk) and she was equally helpful and gracious. Please let them know they do a great job of making the customer feel welcomed and taken care of in all respects.
June 3, 2013
Rated 5 out of 5 by Misstee1 A great hotel with great amenities
I really enjoyed my stay in the Westin. I was delighted to receive such excellent customer service. At the front entrance, the valet attendant/bellman readily assisted with parking information and unloading/delivery of our luggage. He was also courteous and filled our ice buckets before he left our rooms. Our check in was done in a speedy fashion with great customer service rendered. I encountered smiles, greetings and a friendly atmosphere amongst the employees I came in contact with. Housekeeping kept our rooms nice and clean and our towels replenished. The beds were heavenly and allowed a good nights rest. Our stay was nice and everyone made us feel welcomed. I will most definitely return to your facility. I truly enjoyed my stay.
May 27, 2013
Rated 4 out of 5 by Boring Great restaurant
Food at the Patio restaurant was delist and room was clean and comfortable
April 11, 2014
Rated 4 out of 5 by PoolKate Beautiful hotel by Atlanta airport
We recently spent one night in the Westin Atlanta Airport. The hotel is nicely decorated, with a more than courteous staff. Although being next to the airport, I did not hear any of the planes landing or taking off - a plus!!! Room and bed was comfortable, but bathroom on the small size, Since weather was bad, we ate in hotel - pricey and not a huge variety. Food was very good, but wish there was an alternative, like a coffee shop. Also parking lot has tunnel to building, but no elevator or escalator from tunnel to lobby - not good for handicapped.
July 8, 2013
Rated 4 out of 5 by MaryH Great Stay!
I must say I was very impressed by the feel of the Westin. The staffs was very polite and helpful. The hotel has so many amenities there was no need to leave unless you wanted to. I will definitely chose the Westin Atlanta Airport again.
April 4, 2014
Rated 2 out of 5 by Saundra28 The front desk staff
Usually upon arriving to any hotel you are greeted with warm hellos and pleasantries. Well during my 8 day stay at the hotel I can count on one hand and 2 finger how many times anyone of the staff members greeted myself or my husband with a "good morning",good evening,etc.... They weren't very helpful nor did they cater to our needs during our brief stay. So NO I wouldn't reccomend anyone staying at this hotel unless its just out of pure convenience. Ohhh and FYI the maid service were thee only people/persons who said good morning and greeted us!!
February 18, 2013
Rated 2 out of 5 by Cowgirl77 Looking a little dated and old
The staff here is always nice and helpful but the rooms and lobby/bar area/restaurant are dated, the furniture is scratched, carpet is stained and rooms are not clean and crisp looking anymore. Water in shower barely got warm, toilet ran all night, carpets in room also are worn and dated. Desk and woodwork in room (dressers, etc...are scratched and have old water stains on them).
March 21, 2014
Rated 4 out of 5 by Hansej Poor Wifi
The wifi service at this property was the worst I've ever experienced. When I called the front desk explaining I could not connect they gave me a service center number to call. After 20minutes on hold I gave up and used my celluar data access. This is such a basic amentity I can't believe they don't provide better access to this.
March 26, 2014
Rated 1 out of 5 by dtbiz Terrible experience
I checked out a day early, because from the start you guys did not have my reservation when it was made over two weeks ago. Once you found my reservation you could not find my SPG number. This process should be seamless. When I finally got a room assignment, it was on the 5th fl, to my understanding, SPG members are given the 8th fl or higher. When I went up to the assigned room, I was shocked and felt like your staff, who can see the room assignments on their pc did do enough to accomodate. They didn't offer any options, nor did they inform me of any unavailability of SPG rooms. They just stuck me where they felt like. Thanks for the stay but I think I'll be staying with a competitor the next time I come to ATL. Which is in another two weeks.
March 8, 2013
Rated 3 out of 5 by Rob06 Unpleasant Evenings
I stayed two nights and there was an altercation across the hall from my room on the 10th floor that lasted for nearly 2 hours. Hotel security was ineffective and the local police department finally was called. All was quiet again around midnight.
The hallways are echo chambers, sound is magnified and transmitted into the guest rooms. Not the hotel's fault, but the guests that close down the bar in the early AM have little concern about guests trying to sleep - both nights. And the lady bugs are cute, but I wonder what is their food source?
January 25, 2012