Rated 5 out of 5 by JRCG Wedding Block and Breakfast at the Westin
We recently stayed at the Westin and couldn't have been happier! We had a block of rooms for my daughter's wedding (including 6 guests rooms for my immediate family) and also hosted a breakfast at the hotel. The rooms were great - comfortable and clean. The breakfast was perfect - food was delicious and the setting beautiful. Though the wedding was off-sight, the hotel staff was very helpful and accommodating, and worked to meet our specific needs.
June 12, 2014
Rated 5 out of 5 by MMar919 Love this hotel!
The Westin on Michigan Ave is the perfect place to stay- superior service, comfort and location. Don't miss this gem! Maria P
June 21, 2014
Rated 5 out of 5 by dobiecoco Best Hotel
We stayed at this hotel to celebrate my daughters Graduation! Everything was perfect we got a lakeview room. Room was clean and the staff was great!!! The location is perfect for shopping and eating. Lots of choices!!! Room was ready at check in at that was awesome!!! You can't go wrong staying here!!!
July 2, 2013
Rated 4 out of 5 by Platinum2012 Amazing personal service
We love to stay at this Westin for it's central location to Rush & Oak shopping - as well as the great Michigan Ave strip. But most of all, we appreciate the wonderful personal attention we receive from the management staff - specifically Nurper. She's incredibly thoughtful and always accommodating.
April 9, 2012
Rated 5 out of 5 by G2013 traveljune
The accomodations were fabulous and the staff made the celebration of my daughters birthday wonderful. After a day of shopping we arrived to our room and found a birthday cake & card for my daughter, she loved it. A special touch that will provide a great memory.
We plan on staying here again.
June 8, 2013
Rated 5 out of 5 by GiGi Fabulous Wedding Local
Though the wedding we attended was not in the Westin on Michigan Ave., it was the perfect hotel. The staff was welcoming, and the location could not be beat. Thanks to the concierge, we were able to walk to the most interesting restaurants and other fascinating destinations. Highly recommend!
March 19, 2013
Rated 2 out of 5 by KTTT Hotel left a great deal to be desired
Stayed in room 2244. There was hair in the bathtub. Trash (rubber band and a wrapper) on the floor when I entered. The carpet is coming up. When checking in the process was easy. When leaving I had to wait 35 minutes to leave as two lanes were open at 9a.m. in the morning. Unacceptable.
April 12, 2013
Rated 1 out of 5 by David122013 Unpleasant experience.
Hotel is very noisy. In the middle of the night a neighbor was being very noisy, when we tried to call the front desk the phone in the room was not functioning. Had to use cell phone to call hotel, over an hour later someone finally came to quiet the neighbors.
December 1, 2013
Rated 1 out of 5 by Brian777 Terrible service, no SPG recognition
I had to wait an hour and 20 minutes for check in, then received very poor, rude and unacceptable service, worst I've ever been treated at a Westin. Was then dismissed to a very small and unclean room.
I will never return to this Westin and do not recommend it to anyone.
November 16, 2012
Rated 3 out of 5 by JBS13 Weston experience
Hotel was clean and staff pleasant and professional. Great location that is central to resturants and shopping. Initial request for feather pillows went unfulfilled. Parking at hotel very expensive $54, with a 28% tax rate added.
December 30, 2013
Rated 5 out of 5 by roni57 the westin on michigan ave.
the westin Michigan ave. is a comfortable hotel with great food and service. I was very surprised that it lacked and indoor pool and/or hot tub. Also, the door closing mechanisms on the guest rooms are extremely loud and constantly disturbed my sleep. the proximity to shopping was a plus!
June 17, 2014
Rated 5 out of 5 by HenryK Best place to be in Chicago
Location is right next to Hancock building, Water Tower Place with Macy's and lots of other stores in the "mall", and Bloomingdale's. Great restaurant inside at the Grille, and Rosebud Steak House is a very short walk around the corner.
Great views from the East tower- we had a great view from 26th floor of Oak Street beach and the lake!
Nice amenities in bathroom.
Staff was very helpful and professional.
Starbucks in lobby was nice for early morning treats, they open at 6.
Flower scent in the lobby was refreshing.
3 elevators in East tower so there really was no elevator wait time-they were very quick to respond, and I think there were 3 for the West side.
Will definitely stay here again.
May 12, 2014
Rated 5 out of 5 by Platinum357 Great experience!
I just want to say thank you to the staff, specifically the front desk on Christmas morning.
They were so helpful and in great spirits even while working on Christmas morning!
December 26, 2013
Rated 5 out of 5 by ryanandmichelle2012 Friendly staff and located in the heart of downtown Chicago.
The staff was very friendly and made us feel welcomed. Also the location is ideal for someone who wants to spend time downtown. There are plenty of restaurants and shopping close by. Highly recommend staying at the Westin Michigan Avenue.
January 9, 2013
Rated 3 out of 5 by FranB Westin Michigan Ave
We stayed here in late October 2012. The location was great and the staff was friendly. However, the amount of points we spent, I expected the facilities to be cleaner. The bathrooms are in desperate need of an update.
November 5, 2012
Rated 2 out of 5 by Raider Fitness Center Lacking
Most important feature of hotels I stay at is good fitness center. Limited weight machines that were missing many of the important attachments. Disappointing
and unusual for Westin who markets fitness
February 14, 2013
Rated 1 out of 5 by Joyce Cannot Get a Reciept
I was told on checkin that I could have my receipt emailed to me. They even asked for my email. Well, two phone called and 8 days later, no receipt. What does it take to get a receipt?
April 21, 2012
Rated 3 out of 5 by Deank $59 to park my car!!
I have always stayed at this hotel when traveling to Chicago, but not sure i will again. This is the most I have ever paid to park my car at a hotel... $59 a night are you kidding me??
August 2, 2012
Rated 3 out of 5 by 77badger WEstin Michigan AVenue
Room had dirty socks under the bed that we found when we dropped an earring and were looking for it.
The telephone did not work and needed to be repaired
November 12, 2013
Rated 2 out of 5 by Baxter543 Disappointing experiences
I stayed at the Westin Michigan Avenue Chicago on two consecutive week-ends, the first with my husband (found a cigarette carton in a non smoking room?) and the second with my sisters and their children. In both instances, check-in was needlessly long (waited in line for over 25 minutes and there were only two parties ahead of me). I checked on our room requests on the first week-end in the hope that we would receive the type of accommodation requested on the second week-end. This didn't occur and the front desk staff member was confused and flustered on both check-ins. It took one hour and 25 minutes to finally resolve our getting enough beds to accommodate our party. I was told that we would get a roll away to provide sufficient beds since we wound up with king beds and not the two queen beds requested. When I requested the roll away, I was told it would cost me $40 extra. I finally slept on the floor using the couch cushions. I know this was a busy week-end on Michigan Avenue, but what a disappointment. We are gold members of the Starwood franchise and are questioning our investment. So much for earning and cashing in Starwood points!
November 25, 2013
Rated 4 out of 5 by Austonian Great Hotel for Both Leisure & Business Travelers
This is a favorite hotel in downtown Chicago for me when on business or when on personal travel alike. I feel the rates at this property are consistent with the quality and location of the hotel. I recommend this hotel.
Two aspects of this hotel I enjoy:
1) Location: You’re directly on Michigan Avenue with access to top shopping and restaurants. Also, you’re just blocks from the lake which is nice in the summer. There are a few theaters nearby on this end of Michigan Avenue which is also nice if you’re looking for an evening event after dinner.
2) Value: While rooms are a little dated and somewhat small, I feel the rates are fair and thus I would continue to stay and recommend this property.
For SPG elite members…
I find this hotel to be fairly full because of its awesome location and affordable rates. As a Platinum member, I am normally offered a room with an enhanced view, but I’ve never been upgraded to a suite, for example. If you’re traveling on pleasure and want more space to relax with friends or family, I recommend using your Suite Award Nights rewards to increase your likelihood of an upgrade for your stay.
October 15, 2012
Rated 3 out of 5 by Cathy Great location
The location of this hotel is ideal for your first stay in Chicago - seems a bit out of the way when you're looking at a map, but it's not.
October 23, 2011
Rated 2 out of 5 by Jimmy01 Great people, poor infrastructure
The employees were very friendly but the place itself needs some changes. Asked for early check-in but none available (understandable) so rearranged my schedule and arrived at about 5pm to be told there were no rooms available yet because of late checkouts. After some "discussion" we got a room. The room was nice enough although the bathrrom ceiling was in need of repair. One big problem is that there was no vent fan in the bath which meant that the humidity spread throughout the room. The humidity was there prior to any showering on our part. The humidity in the room was high enough to make the sheets on the bed and the chair cushion seem damp. The bed was comfortable and the shower had great water pressure. My only other problem was with parking. The valet parking (no other alternative) was firendly, but calling down early to let them know when you wanted to pick up your car seemed to make no difference. No one answered the phone and the message left seemed to fall on deaf ears. One other thing. Parking overnight was expensive. I could have gotten my car its own room in some hotels for less. All in all, we loved Chicago. The Westin - not so much.
September 4, 2012
Rated 4 out of 5 by Chex Location
Great location. Small room. Poorly maintained bathroom. Decent amenities.
November 28, 2013
Rated 3 out of 5 by overture hotel room critque
lamp in room was broken as well as clock radio. air conditioning did not cool the room satisfactorily
August 14, 2013
Rated 1 out of 5 by jscls14 Poor management and untrained reservationist
I attempted to arrange a weekend for my wife and a few of her friends to do a little shopping and relaxation. The first time I called I made it very clear we wanted a corner suite with an adjoining room. Simple right, wrong! When I reviewed the email confirmation it seemed to be different and it was. After many phone calls with different personnel my wife and her friends ended up with a suite that was suited for business travel and another room (not adjoining) far away from the suite. Needless to say we are done with the Chicago Westin and perhaps Westin's in general. If you can't get something as simple as a reservation correct it's time to move on.
February 17, 2014
Rated 1 out of 5 by Traveler4747 Don't expect to check in at check in time...
We stayed here on December 28-29th. Check in time was at 3 pm, however no rooms were available. As of April 1, 2013, SPG changed their checkout time to 3 pm. There isn't enough time for housekeeping to turn over the rooms. There were several, 50 or more, angry guests in the lobby also constantly asking and checking in with the front desk about their rooms. Two and a half hours later after I repeatedly inquired about our room was when we were finally assigned a room, however not the room we booked. We had 4 people on our reservation, they gave us a king size bed, next to the elevator, in a room the size of a closet (room 1515) and offered us a rollaway in addition to the king bed. Because we booked our room through American Airlines vacations, they could not guarantee our required room. That is what the front desk manager said and that I would need to contact AA about it. To say the least, the hotel staff I dealt with was less than helpful. I have written letters to the general manager, front desk manager, American Airlines Vacations as well as the CEO. During the busiest travel season there should be limitations on who can check out as late as 3pm, leaving many people with no available rooms at check in. To say that our hotel portion of the trip was disastrous would be a good explanation.
December 31, 2013
Rated 1 out of 5 by AKJ7 Unfortunate choice
Not what one expects from a Westin stay.
August 12, 2013
Rated 2 out of 5 by Mike46 No way 5 star
Arriving at the hotel we needed to line up, as the Platinum check- in wasn't staffed. 2 days before I noted that I got an upgrade to a 2 room suite. Upon check in a suite upgrade was confirmed. Arrving at the room, we found a standard deluxe room, maybe a bit larger than normal. I asked again at check in and got the information that this is called a office suite. nowwhere at this Westin is anything mentioned at a office suite. I complained via eMail to Manager and got a call back. They offered me a suite the next day, which I refused as I did not wanna go to the hassle of packing and unpacking. So I was offered free in room breakfast, which was appreciated, if there would have been replacement of the order menu every day.
Needless to say that coffee wasn't replaced daily.
Well at the end, they credited some extra points to make up for the problems.
Other things to know about this hotel:
1. they did not ask which Platinum Amenity you want
2. There is no executive lounge and also no 'compensation' for it like in most Asian hotel (like free breakfast or drink voucher.
3. All TV stations only show US stations. No international TV stations (not even BBC) is available.
4. The property is well maintained, but old, so expect quite some wear and tear.
June 12, 2012
Rated 1 out of 5 by emily Very Unhappy with Westin in Chicago
Very Unhappy with Westin in Chicago
We were visiting colleges in Chicago and I thought that staying at this hotel would give us a great feel of the city and it did. But the beds were very small and the comfort of the matresses were horrible and to top it off the bathrooms do not have any ventilation and the ceiling is full of moisture stains and the toilet was very loose. I would not recommend this hotel at all! I will stay at THIS HOTEL ANYMORE I WILL FIND some other hotel when staying in Chicago again. They did offer extra points because I am a member but it really did not matter I was not happy with the services and the condition of the room.
April 16, 2013