Rated 5 out of 5 by CPAJane another wonderful stay
Can't say enough about the 5 star service I receive every time I stay here. The staff goes above and beyond. Club level is comfortable and accommodating. Front desk cannot do enough! My home away from home! Thanks for another wonderful stay!
October 24, 2013
Rated 3 out of 5 by Rosh2002 Broken Phone
I spent 4 days and 3 nights at the Westin Chicago River North for a conference. For the most part, the service and accomodations were exemplary. There was one looming problem that was never solved for me and never even truly addressed. There was something wrong with the phone, and would ring by itself every hour or two with no one on the other end. The hotel staff kept telling me that there was nothing they could do, that I must have a colleague calling me. Not at 4am, I assure you. I did not get one night of restful sleep as the phone would ring throughout the night. My only solution was to unplug the phone, which bothered me because I still wanted to be reachable in case of an emergency. It was a shame that this one issue ruined my trip. I would have loved this hotel, but I left with a bad taste in my mouth.
August 20, 2012
Rated 5 out of 5 by wilkens10 Great hotel
This hotel is really great. The staff is very friendly and helpful, the location is perfect and Sam (the trainer) is fabulous! He spent over an hour with my mom and I and developed a workout program for both of us, then followed up the day after we left. He also gave me nutrition ideas and said he'd send other workout programs to keep things fresh. Having access to someone like Sam (for free) definitely sets this hotel apart from others. I'd highly recommend the property.
July 19, 2012
Rated 5 out of 5 by Dublin23 A great hotel in a perfect location
This Westin exceeded my expectations in atmosphere, comfort and service.
A great location for seeing the city and close to restaurants and nightlife.
October 29, 2013
Rated 2 out of 5 by DaraL September 2013 Visit
The hotel overall was nice. Very friendly staff. Only compliant was our ac in our room was not cold enough for us to sleep comfortably. It was very hot and I even had to call the front desk for a fan. When we checked out, I mentioned it to the person behind the front desk. The only thing he said was they turn off the ac for the building during that time of the year because it's usually a lot cooler. And they heat up the furnance. He said it was something they do every year around that time. He certainly didn't ask to comp anything on my bill or any future enticement in order for me to come back in the future. Something like a complementary dinner or breakfast. Or even a reduction in my bill. Very disappointed on that stand point. After all, I did spend a nice piece of change to sleep in heat. And the temperature was in the 60's at night and around the 70's to the 80's during the day. 3rd weekend in September.
September 27, 2013
Rated 4 out of 5 by Carolyn32 Great location for business event
I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well.
October 27, 2013
Rated 2 out of 5 by michael7667 Deluxe Room???
When I went to check out, the rate I was charged was not my company's negotiated rate. When I disputed this, I was told there was nothing they could do because I was in a deluxe waterview room. There was nothing deluxe about this room. It was no different from any other 3rd floor hotel room I have stayed in.
I ordered room service the first night. I got a $28 bowl of pasta that was not good at all.
September 6, 2013
Rated 5 out of 5 by 22tango Centrally located to all major attractions in Chicago
This Westin is perfectly located for all types of tourists in Chicago. All major bus lines and train lines are within a 3 block walk from the hotel and this hotel is walking distance to Navy Pier, Magnificent Mile, Millenium Park and Sears Tower. It's a longer walk to John Hancock Building, but you can take a bus or cab there as well. The staff was very welcoming and upgraded us to a bigger room. It is a bit dark in the rooms, but not a big deal.
June 25, 2013
Rated 5 out of 5 by Avianna Perfection.
The hotel staff treated me like I was a regular. The room was amazing and comfortable plus its view. I stayed at the trump towers and I can say for the $$, the Westin is exactly or much better. I lounged at the bar with my wife and enjoyed the surroundings, I would do it again if i stayed another day. night. Location was perfect, alot of restaurants and bars to visit (walking distance). I am already talking to my wife and friends for another night out.
August 22, 2012
Rated 5 out of 5 by Bonnie77 This hotel experience was outstanding
From the moment we checked in at the front desk we were treated like royalty.Everyone we met - front desk staff, concierge satff, waiters in the executive lounge and housekeeping staff went out of their way to be helpful and so warm and friendly. We reallly appreciatd all the effort and it made our trip to Chicago that much more memorable. Thank you!
September 23, 2013
Rated 4 out of 5 by KMart9521 Great Location, Will Be Back Soon
Loved staying here. Great location to experience Downtown Chicago. Room was clean, very clean. The only two negatives were the TV and the shower. The TV would cut in and out fairly frequently. It would take a few minutes to come back on, every channel. Then the shower had no hot water. We would let it run 5+ minutes and it might get warm. Outside of that, we loved this place and will certainly be back. Parking is high, but it is downtown Chicago.
October 17, 2012
Rated 4 out of 5 by Kathy51 disappointed w/ front desk staff
very disappointed with ease of check-in, not billing multiple rooms to one credit card, one guest was told hotel was overbooked and couldn't accomodate her w/ out reservation which she had, another told she didn't ask for late check-in even though she didn't know that her plane would be delayed; steamers didn't work and left stains on bridesmaid dress; sour milk left in a refrig that we had requested. We would not recommend this site to friends.
July 18, 2012
Rated 3 out of 5 by NYtraveler Needs more natural light and working air conditioning
Location is great being right on the Chicago river. The property itself, pretty standard.
Booked two rooms and both were upgraded to standard rooms on the Club/Executive floor as SPG Platinum.
Issues: Air conditioning on our floor (18th) was lacking. You can tell as soon as you got off the elevator. The room thermostat was set at 65 but the room was nowhere near that the entire stay. Felt more like 77. Called maintenance to check. He replaced a clean filter and brought a stand up fan to place in the room (not what I expect at a nice hotel). Maintenance guy was super nice though. Can't fault him.
The room lacks natural light as well due to facing the office building next to us and the windows being dark tinted and angled, little natural light gets in during the day.
The windows definitely needed a cleaning as well. Cobwebs were all over.
August 16, 2012
Rated 5 out of 5 by fancynancy The staff went way above my expectations.
Very comfortable spacious room for our family. We had quite a crew with us including my three kids and our baby sitter and the staff managed to find us two rooms with plenty of space for everyone. We never had to ask for extra towels because they were already there. The view from our room was incredible, so much so we hardly wanted to leave. Thank you Westin Management and staff for helping to make our stay so comfortable for our large family.
October 10, 2012
Rated 5 out of 5 by AuntRVA2012 Wedding/Holiday weekend
M y first personal trip to Chicago. Hotel is a great place to stay if you want to do some good sight seeing.
The hotel is only a couple of blocks from the elevated subway train. Staff suggested using the subway. Very cheap, quick transportation ($2.20 one way to Midway Airport). Unbelievable!!! Very easy to use.
Staff were friendly, not as attentive as would expect at a Westin, but it was a big holiday weekend!! Would stay at hotel again.
September 15, 2012
Rated 3 out of 5 by Gonzaga Room Review
My room (i.e., 1415) was way to gloomy (e.g., dark granite in bathroom and not enough lighting, earth tone fabrics (i.e., drapes, wall covering, furniture). To top it off, the room had an awful view or lack there of. I specifically requested a room with a view and to be on a higher floor but was not granted my request. As a SPG, I would have expected more than just two bottles of water. For example most of the other hotels offer free wireless, chocolates, etc. It would have been nice if Westin would have offered the same. Also when I called room service for my dinner (i.e., miso salmon) it was way to salty. I did let the kitchen staff know when called to confirm I received my dinner but by then it was way too late as I had eaten half of my dinner. Needless to say, I only stayed one night. The next morning I made arrangements to check-in elsewhere.
August 21, 2012
Rated 4 out of 5 by aabny The staff was wonderful
I just got back from my stay and I had a wonderful experience. The staff were nice and helpful.
The only thing, I wish they had a travelers kit (razor and toothpaste etc) at the desk at check in. I was told I could called for it and ask, but would of liked it at the time of check in. rather than have to feel like I have to tip room service for it.
(someting like the first class kits on an airline).
A great hotel and I would go back!
February 26, 2013
Rated 3 out of 5 by RnRHalfDisappointed Not what we were expecting
Lighting was awful in hallway, closet & bathroom. Standing water, past ankles in shower. WORST PART- the lounge area in the lobby by the elevators reeked, evidently someone got (VISIBLY) SICK all over the chairs, floor & mirrored wall- @ 5:20 am we told the front desk, my husband & kids left at 8am, it was still there, they told housekeeping AGAIN. We all returned at 11:30am and it was STILL there, making us ALL sick to our stomach.
July 25, 2012
Rated 4 out of 5 by Teresa63 Spring Break Disappointment
I called 3 times throughout the week before and the day of our arrival to ensure there would be no issues and I informed the front desk that we would have a late arrival of 7:00pm. This was a very special vacation with my daughter. Unfortunately, when we arrived I was told there was only an "accessible" room for us when I insisted that I had called to confirm our room did the manager "move some things around to accomodate us".
March 21, 2013
Rated 2 out of 5 by MDK13 TERRIBLE EXPERIENCE
WHEN WE WALKED INTO OUR ROOM IT HAD AN ODD ODOR, I ASKED FOR A DIFFERENT ROOM BUT NONE WERE AVAILABLE. WE WENT OUT AND BOUGHT SOME INCENTS TO HIDE THE STALE SMELL. THE WINDOW WAS SO DIRTY YOU COULD BARELY SEE OUT. I COULDNT CHANGE THE POOR FLOW OF WATER ON ONE OF THE SHOWER HEADS. I HAVE STAYED IN 100'S OF HOTELS, NONE OF WHICH CHARGED FOR WIRELESS SERVICE LET ALONE $15.00. WELL OUTTA OF ROOM ON THIS REVIEW, TO BE CONTINUED. !!
March 20, 2012
Rated 3 out of 5 by RIB2012 Not my best Westin experience
Due to my hectic work schedule, I often rely on the late night food and beverage offerings of the hotels I stay in. On the night of my stay, the Westin was only able to offer some rather bland deli sandwiches, and not the better and broader selection I'm used to. Also, the wake up call I had requested came 40 minutes late, so I was unable to take advantage of your hot breakfast offering before catching my early morning flight.
August 26, 2012
Rated 5 out of 5 by Browneyes20 Didn't want to leave...
My recent stay at the Westin Chicago River North Hotel was beyond comfortable. The "heavenly beds" are indeed "heavenly". We slept like the proverbial "baby" all three nights. Hotel employees were friendly, efficient, and helpful. The room attendants did an outstanding job of keeping the room neat and clean for us. We also appreciated Lucy in the Executive Lounge area for her kind and efficient service at breakfast time.
September 21, 2012
Rated 4 out of 5 by TheJekyl Great experience ...
.. With one small caveat ... Bathroom lighting weak at best.
October 20, 2013
Rated 4 out of 5 by Bob62 Hotel stay
The hotel was very nice and most of the the staff was very nice. The only problem I had was the people at the registration desk. I thought they could have been friendlier and they spent too much time talking to each other or focused too much the computer and would not realize that someone was waiting at the counter.
Everyone else especially the valet and baggage employees were very friendly and very helpful.
June 8, 2013
Rated 5 out of 5 by superglew Wonderful Stay at Westin Chicago River North
I typically travel alone on business, however I recently stayed at this hotel with my family during vacation. The staff could not have been any more friendly and accommodating. They put us in an extremely comfortable and spacious room. They surprised my kids by delivering milk & cookies to the room. There were several great restaurants nearby to choose from, and we had a short walk to Michigan Avenue.
July 3, 2013
Rated 4 out of 5 by KimberlyQ My Chicago home-away-from-home
I always try to stay at this hotel when I'm in Chicago for business. It's clean, comfortable, and has great views on the river. I also like having access to the executive lounge for evening hors d'oeuvres and breakfast snacks. This morning was annoying, however, as someone started hammering in the room next door while I was sleeping (after a late night working). Knocking on the wall did not alleviate the situation.
November 8, 2012
Rated 5 out of 5 by wordridden Wonderful staff at a lovely hotel
We enjoyed every minute of our stay in this hotel. The location is ideal, the lobby/bar area is welcoming and comfortable, the rooms are lovely and the front-desk staff was great - particularly Michelle and Danielle, who found a gorgeous river-view room for us and provided us with some excellent restaurant recommendations for Chicago. Thank you!
August 28, 2013
Rated 2 out of 5 by NHL30 Bad shower
Disappointed in the room. Very dark and the lighting did not brighten the room sufficiently. Also, the shower needed significant repair. Bith the shower nozzles and the tub spiggot were on simultaneoulsy, and the tub filled as we were showering. I chose not to bring it to the attention of the staff as we were only staying the one night. I truly expected better from the Westin.
July 29, 2013
Rated 3 out of 5 by Expect1 Recent Stay
Bathroom needed work. Wallpaper coming loose. Shower head loose, sprayer loose. Would not hold shower without faucet also running. Water shooting out loose hoses.
October 8, 2013
Rated 4 out of 5 by Duhale The hotel is at a prime location
I was here for a work event and extended my stay through the weekend. The hotel is in a great location. The staff is friendly and helpful at all hours of the day. The event and catering staff was fabulous. Our main point of contact, Trevor, did a absolute great job meeting all of our needs. For this being my first trip to Chicago- I'd definitely come back and would love to stay at the Westin River North.
March 17, 2013