Rated 4 out of 5 by Haywire Still waiting
We ordered at check-in a mini-frig and it never came. Too busy to re-order. Also the faucet leaked in the bathroom. And we went w/ the "green" for no room cleaning for the first night. We did not realize it was for all three nights, as we ran our of soap and clean towels by the third night.
July 21, 2014
Rated 4 out of 5 by connie12 This hotel has it all except for a pool
I have no complaints with the service, Rooms were very nice. Everyone friendly. I would definately recommend this hotel to my friends. However, I don't understand the wireless charge of 14.95 a day. My daughter failed to scroll all the way down on her ipod when using it in our room to see that there was a 14.95 a day charge for use in room. It ended up costing us 45.00 before we realized it. I really feel that the wireless if free in lobby should be free in room or at least let me know when I check in .
August 17, 2013
Rated 4 out of 5 by rivercityrover Great location on the Chicago River.
This hotel is located right on the river. The best of Chicago is within easy walking distance - shop, eat, play. Lovely conference facilities. Front desk has easy, quick check-in/check-out. Maid was very accommodating. Other staff (doormen, concierge, restaurant), not so responsive.
July 21, 2014
Rated 5 out of 5 by milfodo good location, comfortable rooms
Received a nice upgrade without asking
August 3, 2014
Rated 3 out of 5 by WestinChicago this hotel is not what I expect from a Westin
Didn't meet expectations. This room met minimum standards of the Westin brand. One pillow per person on the bed, not the best Westin heavenly comfort experience, the room was hot, maintenance worked on the air, but no change. I checked out early and went to a different hotel down the street. No, I did not tell why i was checking out early as I gave it a chance and the team was not successful. I stayed in Birmingham the prior week and that was a Westin experience to be recommended.
April 27, 2014
Rated 5 out of 5 by PLSF Great 1 Night Stay
Flew into O'Hare at 3pm and went straight to the hotel to get ready for my first cubs game (I'm from San Francisco but my colleague is from St Louis). One of our business partners got us front row tickets!
Forgot my iphone and ipad chargers (they use lightning cables) and asked where the nearest place to buy chargers was and the front desk person said they could charge my phone in the back. So went to check out the room and met up my colleague at the club lounge. Decent snacks and cheap drinks not a bad way to kill time before the game. Swapped my iphone out and had them charge my ipad while i was away at the game and swapped out ipad for iphone after the game.
Super friendly front desk and great foresight in thinking that business travelers will forget basic things like chargers.
August 6, 2013
Rated 5 out of 5 by heatherheather great location
My bf and I took a mini trip to chicago and stayed here. It was a great location and withing walking distance of everything downtown. (not the museums, ect.) It's right across the road from the house of blues, so that was very convenient! the staff made great recommendations on where to eat and were very friendly. be prepared to pay for parking and tipping every time you get your car out from the valet. but it's chicago, so i guess you should expect that. request a room with a view of the canal!
March 15, 2013
Rated 5 out of 5 by Cysis Nice and Cozy
Our stay here was very nice. The staff was very polite and helpful. The room was clean and the bathroom was spacious. The location is a bit tucked away, but still within walking distance to some nice restaurants. I would like to add that there was something peculiar about this place that I did not realize at the time of my stay. This place felt like a secret hideaway in a bustling metropolis. I would love to stay here again, and make this Westin our regular place to stay when visiting Chicago.
March 28, 2013
Rated 5 out of 5 by KAT76 Hotel is great
Location and amenities in the hotel were great. Recommended parking be included in the price of the hotel. My room expense was covered by a third party. I'm almost certain they unaware of the parking situation and you have to pay to park. Easy to navigate to hotel to most major city attractions.
July 15, 2014
Rated 3 out of 5 by ljasper A fine stay
Hotel staff is extremely pleasant, and the hotel is aesthetically pleasant enough, though very dark. rooms are in ok condition, though some maintenance issues- my safe didnt work, door stopper busted. Outlets are hard to come by and the pillows are pretty bad, but all in all not a bad stay. Also, the room service menu leaves something to be desired. not enough old standards, and the "interesting" food is kind of unappetizing.
June 11, 2014
Rated 5 out of 5 by SoonerScott Perfect Sports Weekend Hotel
The Westin River North was the perfect hotel for a weekend getaway to watch our beloved Sooners play Notre Dame.
Upon arrival at the Westin, the staff quickly and graciously helped with our luggage and we proceeded to extremely quick check-in at registration.
We had booked two rooms and were upgraded to deluxe rooms in recognition of our Gold Level membership. The rooms were very spacious and well appointed. Of course the heavenly bed was everything we hoped for after two days of being on the go.
Our party met in the lobby for some fantastic cocktails at the Hula lounge prior to departing to a restaurant which was highly recommended by the concierge. The restaurant exceeded our expectations,
We stay at numerous SPG properties every year and the Westin River North is definitely one of the best.
September 30, 2013
Rated 3 out of 5 by IYIarv Average Stay
Staff was pleasant but stay was average. I'm a hard critic when it comes to hotels, staying in my fair share, and expect staff to go out of their way to make the guests feel extra welcome (especially platinum guests). This hotel did not and therefore the average rating along with an average rating for amenities.
With so many Starwood hotels in Chicago i'll try another on my next stay!
June 25, 2014
Rated 5 out of 5 by Trish2027 March Stay
While all other aspects of my stay were excellent there are improvements needed in guest rooms.
Lighting is terrible in bathroom, and entry hall. This was a consensus among my group as well. Also, the in-room temperature was very hard to control- too hot even when thermostat turned down to 65 and fan on high.
Bellman/Doorman James was WONDERFUL; very helpful and acknowledged me and my co-workers by name each day he saw us in the lobby. Made my day; each day he was working.
March 19, 2014
Rated 5 out of 5 by KU2014 Excellent Staff
The staff at Westin are extremely friendly and provide excellent hospitality.
July 28, 2014
Rated 4 out of 5 by BBQguy Welcoming
Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay.
July 17, 2014
Rated 5 out of 5 by waltonguy Met our every request
From the early check in with Sarah to the late check out over Memorial Day weekend, the hotel met our every request. The Club room was filled with goodies both at breakfast and Happy Hour. The drinks at the bar were generous and mixed to perfection. The bar staff changed the TV to the sport we desired and there was no pressure to drink more than we desired. The room was comfortable and the WiFi worked. What more could we have asked for?
May 27, 2014
Rated 1 out of 5 by nothappy2222 strange billing
i left a voice mail and an email requesting clarifation of the bill -- i can not tell what i actually paid --- both voice mail and email prliminary from your company said i would get answers within 24 hours but all i got was this survey -- i need to know what i got billed .... please
July 12, 2014
Rated 3 out of 5 by GHII This hotel was not the nicest I have stayed in
I had housekeeping ssues with toilet seat, plug in bathroom and buzzing in bathroom when lights were on. Food was awful.
July 25, 2014
Rated 5 out of 5 by BusyTraveler Excellent Stay
Stayed in early December for busimess - hotel is $2 trip from airport on subway. Hotel room beautiful overlooking river; excellent food and bar.
Most importantly, staff was excellent. Francisco at front desk was great at check-in with my room selection, the green program, award points and general information.
I would highly recommend this hotel for business or pleasure stays - it is close to everything downtown and very convienant. Most importantly, you are treated like royalty.
February 6, 2013
Rated 3 out of 5 by BigV Front Desk Staff Need Coaching
We arrived on a Saturday afternoon for a 2-day stay. I had booked 2 rooms with my SPG Gold Elite points. Lots of confusion on check-in regarding my daughter's reservation for the second room. No recognition of being an SPG member, no mention of room upgrade or complementary Internet. The staff seemed rushed...it was 2 in the afternoon, and I felt like it was an inconvenience for them to sort out our requests. Previous visits were much better from a customer service perspective.
May 28, 2013
Rated 4 out of 5 by PennState63 Room Maintenance
The room service was at best marginal. We opted for going "green" on two nights only as we needed clean towels and bathroom items on other days. These never came at all on our last full day. There was no service whatsoever on Friday, April 27. Our room was totally ignored on that day and only slightly serviced on another day. We fully expected no service on those days that we went "green", but not on the other days. Better coordination is needed by the cleaning staff managers.
April 29, 2013
Rated 3 out of 5 by Rosh2002 Broken Phone
I spent 4 days and 3 nights at the Westin Chicago River North for a conference. For the most part, the service and accomodations were exemplary. There was one looming problem that was never solved for me and never even truly addressed. There was something wrong with the phone, and would ring by itself every hour or two with no one on the other end. The hotel staff kept telling me that there was nothing they could do, that I must have a colleague calling me. Not at 4am, I assure you. I did not get one night of restful sleep as the phone would ring throughout the night. My only solution was to unplug the phone, which bothered me because I still wanted to be reachable in case of an emergency. It was a shame that this one issue ruined my trip. I would have loved this hotel, but I left with a bad taste in my mouth.
August 20, 2012
Rated 5 out of 5 by Lauren7 Wonderful stay
All Westins are not created equal. This hotel from top down to all depts shined.checkin was warm and informative. The concierge Lisa was fantastic,bellman were efficient and friendly,bartenders were great,albeit the drinks were expensive ,but that's Chicago.
Even the housekeeper was friendly and efficient . All I can think of is that the GM knows his stuff as I see this is a reflection of his management . So in Chicago this is the place and with a great location .
March 29, 2014
Rated 3 out of 5 by Michelleeeee Michelle
The hotel is in a nice location. Parking was very expensive. No refrigerators in the room...plenty of expensive shots of liquor...no water pressure in sink /shower.
July 21, 2014
Rated 4 out of 5 by apingue Great hotel for a Chicago get away!
All round great hotel! First time visiting Chicago. Great location as it is a central location for the different areas. Would definitely go to this hotel again. Only a couple blocks away from the blue line "L" which takes you to and from O'Hare as well. Only $3 to get to the airport by the metro rather than a $40-$50 can ride. Got stuck in Chicago a couple extra nights as well due to weather and flight cancellations and the hotel was very accommodating. Great experience!
January 4, 2014
Rated 5 out of 5 by wilkens10 Great hotel
This hotel is really great. The staff is very friendly and helpful, the location is perfect and Sam (the trainer) is fabulous! He spent over an hour with my mom and I and developed a workout program for both of us, then followed up the day after we left. He also gave me nutrition ideas and said he'd send other workout programs to keep things fresh. Having access to someone like Sam (for free) definitely sets this hotel apart from others. I'd highly recommend the property.
July 19, 2012
Rated 4 out of 5 by shawn69 nice rooms
was nice motel but air conditioning would shut off if no movement in room .would get very hot.motel tell staff said it was way it was.
July 22, 2014
Rated 4 out of 5 by BigV Excessive Room Service Charges
We have stayed at the Westin River North many times. It's very comfortable and conveniently located. However, I had called prior to our arrival to request chocolate covered strawberries and a half bottle of champagne be sent to our room for Valentines Day. Room service delivered TWO strawberries, and a split bottle (165ml) of champagne and billed us $58! I called to discuss, no answer, no response to my message. Emailed twice...no response. Bad form, bad impression!
February 21, 2014
Rated 5 out of 5 by SVO5Plus You Won't Be Disappointed
My third 2013 visit to this well-operated and welcoming Chicago hotel could not have been more comfortable nor pleasant. From Front Desk to Bellmen to Housekeeping to Hosts in the Club Lounge, every individual welcomed us and never failed to ask if anything more was needed. The staff understands well that sincere respect and enthusiasm for guests has results. I will always return to this very well- situated -to-The Loop hotel for its continuing efforts to please guests.
November 16, 2013
Rated 5 out of 5 by mkjuly2014 great spot in chicago
great location and views
good sleep in heavenly bed
July 25, 2014