The Westin O'Hare

  • 6100 North River Road
  • Rosemont,
  • Illinois
  • 60018
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 510 reviewers.
Rated 4 out of 5 by Very Nice Stay Checked in on a Monday evening. Front desk was engaging and helpful, and I was upgraded to a suite (1116). The suite was well designed, comfortable, and in excellent condition. Went down to Benchmark for a bite to eat, and service was very good; food quality was decent, although the salad was much better than the flatbread. After a great night's sleep, a correct and final bill was emailed to my preferred account. Worth noting if you haven't stayed here in a while, the room renovations were well done. Solid stay. May 8, 2014
Rated 5 out of 5 by Last Minute Relaxation I made a same day reservation due to the airline having a flight delay and missing my connection. There is nothing more aggrivating then dealing with the unknown of airtravel. Once I arrived at the Westin, I knew I would be able to relax in one of the heavenly beds. The room was exceptioanlly clean and the bathroom has very modern fuctures and offered a large amount of space. If I had a nother forced overnight at O'Hare I would absolutely stay there again. May 2, 2014
Rated 5 out of 5 by A good stay over four days and three nights The hotel definitely is by the airport and away from the city, very much so. THe hotels physical look is very appealing, the staff was very attentive and gracious, the room was comfortable, the bar lounge relaxing,the staff very friendly, the breakfast of the first day was reasonably priced, the second not so much so, the food was tasty and fresh, Myfriends and I enjoyed our stay at the hotel. Thank you. May 1, 2014
Rated 5 out of 5 by AXPONA event attendee with family Great venue for this event. Did a great job of accommodating our family. Exhibit rooms comfortable and functional. Nice central location for the event. Close to downtown Chicago attractions. Excellent effort by hotel staff all the way to checking out of on-site parking. Thanks! April 30, 2014
Rated 3 out of 5 by This hotel is very comfortable This hotel is very comfortable however the restaurant in the hotel was very under staffed for the trade show that was hosted there. More staff and better organized. April 29, 2014
Rated 5 out of 5 by Go For The Food Alone The food at Benchmark was fantastic. Starbucks inside the hotel. Very comfortable beds. Great shower. April 29, 2014
Rated 5 out of 5 by Great pillows and beds I would like more automatic upgrades as an SPG member, however I keep returning to Westin because it is pleasant, comfortable, and convenient. April 28, 2014
Rated 5 out of 5 by Excellent Hotel, friendly staff Good Rates, Excellent Service, close to airport and HWYs. They did not have my room type, they offered me a suite for same rate, very friendly staff. I timed it, it took 120 sec. for check-in, 50 sec. for check-out!!. April 23, 2014
Rated 2 out of 5 by RENOVATED ROOMS???!!!! IF THE "RENOVATED" ROOMS FOR WHICH THEY CHARGE A PREMIUM WERE REALLY RENOVATED I WONDER WHAT THE NON RENOVATED ROOMS ARE LIKE IT WAS JUST PLAIN TERRIBLE April 23, 2014
Rated 2 out of 5 by Fell short of expectations The hotel is currently under construction/remodel which causes some confusion upon arrival. The individual assisting during check-in forgot to provide breakfast coupons which were part of our package and everyone in our group either had to go back and get them or had to remind staff upon check-in to provide them. Requests made to be on same floor as our group were taken upon check-in and we spent extra time spelling out each name only to be split up and part of our group was told that it was "no big deal" to be 4 floors from each other. The service at the bar and for breakfast (buffet) was excellent. All were very attentive and very nice. If you had your breakfast made to order, it was better than some of the items that were on the buffet. We required help to open the in-room safe and again, service was very responsive and timely. The worst part was housekeeping. We all had noon check out and although some forgot to put out the do not disturb sign (which was hard to find in the room), housekeeping felt it was appropriate to knock on doors at 7:00 a.m. that Saturday morning. Completely unacceptable! Also, shuttle service from the casino was not very reliable. We had to take taxis because they never showed up. April 21, 2014
Rated 5 out of 5 by Very comfortable atmosphere No doubt it is the best hotel accommodation I had. I am not a new customer but known this hotel since 2007. The staff are very nice and cooperative. April 21, 2014
Rated 4 out of 5 by Nice place I was impressed by the quality of the hotel, but I am allergic to down feathers. You need to be sure that the option for non-down is available to those with allergies. April 20, 2014
Rated 4 out of 5 by Nice facility............staff are sub par The lobby area, restaurant, rooms, etc are beautiful after the renovation--I have been a SPG Platinum member for years and last year had over 100 nights in SPG hotels--I am not asking for special treatment but I do not expect to be treated rudely.........the staff really need some training and need to understand folks have a choice of where they stay April 18, 2014
Rated 3 out of 5 by Suitable for a pre-flight stay I just completed a quick stay here prior to a morning flight, and the Westin was a good choice for that. Construction is nearing completion, with a couple of areas adjoining the lobby and the front driveway still inaccessible. My room was quiet and comfortable with a huge desk, good lighting, and ample plugs so well-suited for anyone needing to get work done. The restaurant and bar were open; however at dinner time the night of my stay, a very large part of the restaurant was curtained off for a private event. That left nine tables with 26 seats in the dining room serving a 525-room hotel. I waited 30 minutes for a table without apology from anyone on staff. Once in, food and service were fine, though. Shuttle service to the airport was running every 15 minutes and was prompt. I was at the fourth stop at the airport in under 15 minutes. The walk from the Blue Line train is billed as two blocks, and those are very long blocks. You need to cross a large parking lot, freeway on ramp, and six-lane road to get to the hotel. Certainly safe and doable, but not advised for those with mobility problems or in inclement weather. This hotel was fine for what I needed the night before an early flight. April 17, 2014
Rated 1 out of 5 by WAY OVERATED I have stayed here many times before. I travel for work and I would warn anyone to STAY AWAY from this property, especially given the fact that there are many higher quality properties adjacent or next to this Westin that are of higher quality and value. They have been working on the property for 6 months and have offer NOTHING to their clients for putting up with the fact that there has been no bar, resturant, front door, etc. My last stay was the worst and my last. NO hot water, my shower got up above my ankles, there was noise that woke me up most of the night, and then I got to enjoy a $22 omlet. This place is ONLY for groups or individuals who have their company paying the tab. There is NO value in this hotel. The business center provides no privacy and was constantly loosing connection. When you park, be prepared to walk approximately 800 feet to the elevators. Health club is a joke for $200 per nite stay. April 17, 2014
Rated 4 out of 5 by Frequent Guest Great place to stay, great staff Negatives - The newly renovated bar area is very uncomfortable. April 17, 2014
Rated 5 out of 5 by Always a great stay This hotel is always a great stay. The staff is always friendly and helpful. April 15, 2014
Rated 1 out of 5 by Not friendly to the Vapebash convention Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again. April 15, 2014
Rated 1 out of 5 by Not just bad service, horrible people. I traveled over 1000 miles to this hotel to attend a convention. From the moment I checked in and paid for my three rooms, I was treated like a second class citizen. Before I was even checked in, I was threatened with eviction from the hotel for something someone else had done several hours before I arrived. It got worse as time went on, on the third day, the staff was openly sneering at anyone who was there for the convention. It cost me a lot of money to get there, and to stay there, and they completely ruined the experience. It used to be that I would seek out a Westin, but I will never stay in any Starwood owned hotel again. April 14, 2014
Rated 5 out of 5 by Walk in, breathe in, and relax. Westin is our favorite home away from home. We like all the Starwood hotels, but Westin is our favorite. April 11, 2014
Rated 2 out of 5 by Not your normal standard Your hotel is being renovated and I can appreciate that however, no dinner menue only lunch time in your ONE restaurant, the staff at the restaurant need training. No hotel shop and every business traveller may need stuff and you could not help at all. No wifi when I arrived, ATT said they had lost the connection so I was unable to work from your hotel. Not good at all !!!!! April 10, 2014
Rated 5 out of 5 by Our Stay from December 2013 Thank you all for a wonderful stay and great service!! Keep it up - we hope to be back. April 10, 2014
Rated 5 out of 5 by New facilities Over the past six months, the Westin has changed greatly with new interior design of the lobby and a significant change to the look and feel of their Benchmark restaurant. These are nice, but the true value with the Westin still remains with the staff. From the moment you walk in to your return shuttle to the airport, the staff goes out of the way to make sure you have a pleasant stay. This is why I would continue to return to the Westin. April 7, 2014
Rated 3 out of 5 by Poor Housekeeping-Rm 824 My floor (8)was being used for the ABOto exams. On 5 & 6 April, I had no maid service. I didn't complain as I was busy with meetings all day, but having a late checkout (5pm) meant the excuse of not doing rooms on the day of departure is untenable. Fortunately I had three towels on the first day, but it would have been ice to have a clean room to comeback to before dinner. April 7, 2014
Rated 5 out of 5 by Fabulous Visit I arrived at the hotel and had a couple of questions as to where to have shopping, dinner, etc... I visited the concierge, Denise, and she was FABULOUS!!! She gave me suggestions where to have dinner, night life etc... She went above and beyond to make our stay "extra special". I will go back to the Westin for many reasons but most of all Denise!!! March 31, 2014
Rated 5 out of 5 by Great stay My wife and I stayed at this hotel for our first time on 3/27/2014. We came in to go to the casino and see some local attractions. Your staff was very helpful in fullfilling our needs. The roon rates were more than reasonable and the room was really nice as was the rest of the hotel property. We will return for a stay for sure. March 30, 2014
Rated 1 out of 5 by Terrible Experience We booked this hotel because it looked very nice and because of it's distance from the airport. We won't be staying there again. We prepaid to park our car there while we traveled and had a horrible time getting in the lot. Then when we checked in they assigned us a room where guests were already staying. Thank goodness they weren't in the room when we opened the door. After going back to the desk for the third time, we were given an upgrade. Well, it was not an upgrade at all because the thermostat didn't work. It was 78 degrees in our room the entire night. Anytime we called down to the desk we were put on hold and nobody ever came back on the line. This was a terrible way to start our vacation. March 23, 2014
Rated 2 out of 5 by Undergoing Construction -- Beware I was not notified that this hotel is undergoing major construction and has very limited food choices as a consequence. There was no gift shop to buy snacks, the room service menu was extremely limited, and the food at Starbucks looked old and not at all fresh (i.e., fermented looking fruit cups). I was hungry my whole stay. March 20, 2014
Rated 4 out of 5 by Good Property but connectivity issues I realize that this property has been undergoing an extensive renovation. Services were maintained at a very high level from staff during my stay. There is one item to address: Connectivity for the TV / Wifi & cell reception were interrupted on several occasions. TV & Wifi would have intermittent interference and drops and the cell reception would go from 4 bars to being connected, but with audio frequency interference. Maybe renovation related...and is fixable. March 17, 2014
Rated 3 out of 5 by Don't stay here until renovations are finished I stayed here just one night and, although nothing was awful, the renovations in the lobby were significant enough to make the hotel rather unpleasant. Most of the lobby was closed and so everything was in a temporary status. The airport shuttle is only once every 30 minutes and was late to arrive. My room was nice, with a high ceiling, but both the phone and the floor lamp were broken. I contacted the hotel after my stay and informed them of this, as well as a few other things, but they never responded. March 15, 2014
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