Rated 3 out of 5 by audio2 This hotel is very comfortable
This hotel is very comfortable however the restaurant in the hotel was very under staffed for the trade show that was hosted there. More staff and better organized.
April 29, 2014
Rated 3 out of 5 by Disappointed2311 Room for improvement
This property is under going construction at this time. I would have expected better service especially with all the inconveniences.
I don't feel that they put forth the effort to go above and beyond the downsides due to the construction. ie: inconvenient location of public restrooms and not having the escalator running to access them. Food was average at best. The dust and noise from the construction was ridiculous as well as monitoring over all temperatures in meeting/general areas.
February 26, 2014
Rated 2 out of 5 by argus Not your normal standard
Your hotel is being renovated and I can appreciate that however, no dinner menue only lunch time in your ONE restaurant, the staff at the restaurant need training. No hotel shop and every business traveller may need stuff and you could not help at all. No wifi when I arrived, ATT said they had lost the connection so I was unable to work from your hotel. Not good at all !!!!!
April 10, 2014
Rated 5 out of 5 by Dubie Great pillows and beds
I would like more automatic upgrades as an SPG member, however I keep returning to Westin because it is pleasant, comfortable, and convenient.
April 28, 2014
Rated 3 out of 5 by HectorAchilles55 Poor Housekeeping-Rm 824
My floor (8)was being used for the ABOto exams. On 5 & 6 April, I had no maid service. I didn't complain as I was busy with meetings all day, but having a late checkout (5pm) meant the excuse of not doing rooms on the day of departure is untenable.
Fortunately I had three towels on the first day, but it would have been ice to have a clean room to comeback to before dinner.
April 7, 2014
Rated 5 out of 5 by Greg1963 Go For The Food Alone
The food at Benchmark was fantastic. Starbucks inside the hotel. Very comfortable beds. Great shower.
April 29, 2014
Rated 2 out of 5 by Kevin 2 Night Stay
The Westin, like other big expensive hotels, is over priced and under staffed.
I came in for a meeting where the group rate was $169. I had to come in a day early so had to book a separate reservation. With AAA i got $89. So why couldn't I get that rate the rest of my stay? If I wasn't attending a meeting where you were ripping us off with a group rate that is really high, I could have got the AAA rate.
If you are going to charge like big fancy hotels, you better be a big fancy hotel.
But you are not. So there.
May 16, 2013
Rated 5 out of 5 by Ma14 Excellent Hotel, friendly staff
Good Rates, Excellent Service, close to airport and HWYs.
They did not have my room type, they offered me a suite for same rate, very friendly staff.
I timed it, it took 120 sec. for check-in, 50 sec. for check-out!!.
April 23, 2014
Rated 2 out of 5 by SteamingRebel This hotel is going through renovation
I thought the service of the hotel staff could have been more reactive. when I first pulled up, it took 30 minutes for the valet to arrive.
Once i was inside the hotel it looked like a ghost town. They are renovating much of the lobby and the rest of it is falling apart. My room had a giant roof hatch that was falling in. The staff at the front desk was very nice and helpful. Besides the front desk staff I felt like there was no one else at the hotel.
March 12, 2014
Rated 4 out of 5 by SeattleFlyer Reasonable Full Service Airport Hotel
All in all a good stay. The hotel is spacious and in good repair, albeit an older building. Rooms were large and clean. All the Westin touches were present. Staff was welcoming and accommodating.
My biggest complaint was the shuttle was 45 minutes late to the airport. I arrived during an "every 15 minutes" shuttle cycle period, but despite calling 2x it took 45 minutes. The hotel is 2.5 miles away from ORD. It was freezing and rainy. This is an airport hotel so I expect the airport service aspect to be seamless.
October 13, 2012
Rated 5 out of 5 by LJTN I felt pampered!
This is the most comfortable hotel I've ever been in. The staff was friendly and the bed slept better than mine at home. Amazing comfort!
The only complaint I have is that while the hotel claimed to have wifi, it was only available in the lobby. You had to pay extra to have it in your room. That was surprising and unusual compared to the high service given otherwise.
I was staying at The Westin O'Hare for a convention. There were over a thousand people attending. The elevators were fast so even the lines weren't long. The escalators made getting from one place to another quick and convenient. The rooms were LARGE with plenty of space to spread out and relax. The shower head was to die for...LOVED it!!!
I would highly recommend Westin and would love to stay there again!
October 29, 2013
Rated 2 out of 5 by PAPWWM RENOVATED ROOMS???!!!!
IF THE "RENOVATED" ROOMS FOR WHICH THEY CHARGE A PREMIUM WERE REALLY RENOVATED I WONDER WHAT THE NON RENOVATED ROOMS ARE LIKE
IT WAS JUST PLAIN TERRIBLE
April 23, 2014
Rated 3 out of 5 by Jkied What happened to the best hotel gym in O'hare??
I'm a regular guest at the Westin Ohare and the staff here is great and they make me feel at home during my travels to the office at Wheels. My favorite part of the Westin Ohare was the gym. It was the only hotel in the area that had "real" gym equipment and I'd have great workouts, just as if I were in a real gym in my home town. My favorite part about the Westin is now my least favorite part of the facility. Westin Management pulled all the real equipment out of the workout area and made it just like every other hotel gym, which is horrible. It looks like someone who doesn't exercise made a decision to replace real gym equipment to equipment provided by a sponsor. It's really a shame. I've now been looking for hotels nearby with real gym equipment and benches or next to a chain gym.
August 15, 2012
Rated 4 out of 5 by MSPSara Generally a great hotel
This was a great hotel and I can't often say that about an "airport hotel". The shuttle drivers were prompt and friendly, as were each of the hotel staff I met. The only negative feedback I have was the cleanliness of my room. I walked into the room and immediately noticed to beverage ring on the dresser/tv stand, then I noticed one on the nightstand. The carpet was stained (from the look and placement of the stain, probably from an overflowing beer). I also discovered a bottle cap on the floor and the bathrobe was missing. My colleague didn't have a hair dryer and called several times asking for one. The staff replied they were "looking for one that works". She never received one. Despite these disappointments, I would still stay again at this property and would recommend this hotel.
December 19, 2012
Rated 2 out of 5 by WeeklyTravel Missed the Mark
I was offered a "green" option that offered a $5 coupon for not cleaing the room daily. At checkout I was informed that it only covered food purchased in the hotel. I also was informed that it only covered the first two days of my stay.
I was involved in a meeting that the meeting roomtemperature was uncomfortable and was never completely corrected.
I requested a wake up call for an early morning flight which never occured.
On the positive side the front desk clerk on check in was very helpful.
January 11, 2013
Rated 4 out of 5 by BeeLa Nice place
I was impressed by the quality of the hotel, but I am allergic to down feathers. You need to be sure that the option for non-down is available to those with allergies.
April 20, 2014
Rated 5 out of 5 by hawana1949 Very comfortable atmosphere
No doubt it is the best hotel accommodation I had. I am not a new customer but known this hotel since 2007. The staff are very nice and cooperative.
April 21, 2014
Rated 3 out of 5 by MaiaN Many changes have reduced the quality of hotel
I often stay at this hotel but truly noticed a major difference in the service level during the stay. Specifically, the maid service was subpar. The first day was good but second day the maid didn't do almost anything! Also we were very disappointed because the pool was closed during our stay. The service level has decreased significantly!!!
Also I always get breakfast there and even the omelettes weren't as good as usual!!!
I will probably stay again but really was disappointed this stay!!
May 6, 2013
Rated 4 out of 5 by love2travelct SPG business traveler
I stay at this property when visiting a local vendor. It is always clean, comfortable and restful. The front desk staff is courteous and helpful, the lady at the Starbuck's coffee bar is so friendly! She remembers me so it feels very familiar! The rooms are quiet and clean. The only comment I would make is it would nice to have more lighting in the bathroom, specifically in the shower area, it is dark. The cocktail lounge is inviting and the staff very accomodating. I will be back next month!
July 14, 2012
Rated 5 out of 5 by JOPappas Fabulous Visit
I arrived at the hotel and had a couple of questions as to where to have shopping, dinner, etc...
I visited the concierge, Denise, and she was FABULOUS!!! She gave me suggestions where to have dinner, night life etc...
She went above and beyond to make our stay "extra special".
I will go back to the Westin for many reasons but most of all Denise!!!
March 31, 2014
Rated 4 out of 5 by Darc Very nice hotel - no free amentinites though!
The hotel is newly renovated/decorated which is very nice, however anything else that one might want - ie: parking, food liquor is priced rather high. Back to parking - OMG! $25 to park for the night, but you can upgrade for for $50 to a continental breakfast at $12.50/person and $12.50 for parking. Otherwise you are left at the mercy of the parking machines at the entrance - no easy explanation as to which of the 4 slots to swipe either of 2 cards in your posession . The lines to get out were so long, thus we were not the only ones experiencing confusion. We paid $20 to leave for the evening (should have been $19 but no change came out and no receipt). We then went to the desk and they did swipe a card and comp us for the rest of our parking, but this whole procedure needs to be fixed desperately.
April 1, 2013
Rated 2 out of 5 by Lumux2 Fell short of expectations
The hotel is currently under construction/remodel which causes some confusion upon arrival. The individual assisting during check-in forgot to provide breakfast coupons which were part of our package and everyone in our group either had to go back and get them or had to remind staff upon check-in to provide them. Requests made to be on same floor as our group were taken upon check-in and we spent extra time spelling out each name only to be split up and part of our group was told that it was "no big deal" to be 4 floors from each other.
The service at the bar and for breakfast (buffet) was excellent. All were very attentive and very nice. If you had your breakfast made to order, it was better than some of the items that were on the buffet.
We required help to open the in-room safe and again, service was very responsive and timely.
The worst part was housekeeping. We all had noon check out and although some forgot to put out the do not disturb sign (which was hard to find in the room), housekeeping felt it was appropriate to knock on doors at 7:00 a.m. that Saturday morning. Completely unacceptable!
Also, shuttle service from the casino was not very reliable. We had to take taxis because they never showed up.
April 21, 2014
Rated 5 out of 5 by Birck17 Great stay
My wife and I stayed at this hotel for our first time on 3/27/2014. We came in to go to the casino and see some local attractions. Your staff was very helpful in fullfilling our needs. The roon rates were more than reasonable and the room was really nice as was the rest of the hotel property. We will return for a stay for sure.
March 30, 2014
Rated 5 out of 5 by nsx12 Great fitness center
I enjoyed my stay. A drinks machine on my floor might have been nice, but I appreciated the two (rather than one that one often gets) packets of caffeinated coffee. The fitness center was very nice, and I had it, the pool, and the hot tub all to myself. The food at the restaurant was very good, if a little pricey, but there was a little coffeeshop/cafe with S'bucks and yogurt, etc., as well as a shop with some healthy snacks. Worked out fine. Staff were very pleasant and helpful.
October 31, 2012
Rated 4 out of 5 by FrequentGuest12 Frequent Guest
Great place to stay, great staff
Negatives - The newly renovated bar area is very uncomfortable.
April 17, 2014
Rated 3 out of 5 by mbluecpa Suitable for a pre-flight stay
I just completed a quick stay here prior to a morning flight, and the Westin was a good choice for that. Construction is nearing completion, with a couple of areas adjoining the lobby and the front driveway still inaccessible.
My room was quiet and comfortable with a huge desk, good lighting, and ample plugs so well-suited for anyone needing to get work done.
The restaurant and bar were open; however at dinner time the night of my stay, a very large part of the restaurant was curtained off for a private event. That left nine tables with 26 seats in the dining room serving a 525-room hotel. I waited 30 minutes for a table without apology from anyone on staff. Once in, food and service were fine, though.
Shuttle service to the airport was running every 15 minutes and was prompt. I was at the fourth stop at the airport in under 15 minutes.
The walk from the Blue Line train is billed as two blocks, and those are very long blocks. You need to cross a large parking lot, freeway on ramp, and six-lane road to get to the hotel. Certainly safe and doable, but not advised for those with mobility problems or in inclement weather.
This hotel was fine for what I needed the night before an early flight.
April 17, 2014
Rated 4 out of 5 by Tovl Top Service
The front desk staff makes you welcome from the first eye contact and go out of their way to help with anything you need. Any problems are attended to quickly by a simple push of the button on the phone. You may want to explore elsewhere for dining. While the breakfast buffet is excellent, the lunch and dinner menus are very limited and overpriced for the quality of the food. The kitchin is slow and inconsistent in the preparation of the same meal from night to night.
November 1, 2012
Rated 2 out of 5 by RobertM ROOMS: NO A.C., NO FRIDGE, NO PHONE AND CLOSET FLOODED WITH WATER
Initial exec suite had a broken a.c. system, discovered after all had been put away for a 3 day stay. We were placed in another suite at 10:30 pm, that subsequently we discovered had: no fridge, no phone line in the living room area for our meetings, and a flooded- with-water closet that ruined a pair of leather-soled shoes. A flooding problem that existed in the past (I was informed by housekeeping), but apparently not fixed. It was one problem after another.
May 23, 2013
Rated 5 out of 5 by KRC1955 Always a great stay
This hotel is always a great stay. The staff is always friendly and helpful.
April 15, 2014
Rated 2 out of 5 by jt2355 Undergoing Construction -- Beware
I was not notified that this hotel is undergoing major construction and has very limited food choices as a consequence. There was no gift shop to buy snacks, the room service menu was extremely limited, and the food at Starbucks looked old and not at all fresh (i.e., fermented looking fruit cups).
I was hungry my whole stay.
March 20, 2014