Rated 2 out of 5 by Mae51 Disappointed
When we check in we were offered a room with 2 beds, I stated that was fine. Then a queen was offered. We ended up in a room with a queen bed. We were not told in advance it was a handicap room. The lighting in the room and the bathroom was too dim. The shower was unsatisfactory. There were no electrical outlets that were easy to get to and use. I charged my tablet on the bathroom counter. The second day there were no bath cloths left in our room. This hotel was one booked by the company sponsoring the convention we attended. Next time I would make another choice.
August 26, 2013
Rated 4 out of 5 by TamTam Great Location
I've stayed at this hotel many times and love the location. The hotel is nice overall, but there are some drawbacks to staying there. The internet service is unreliable at best, so if you need it for work be prepared to be frustrated. Also, the heating system is bizarre. It blows warm air for a few minutes then blows ice cold air so you have to shut it off. It's happened to me in several different rooms when I've stayed there, so it's the heating system itself, and not the room. If you're staying there in the colder months bring a sweater.
October 3, 2013
Rated 5 out of 5 by LRH51 Wonderful staff
We can't say enough good things about the registration staff and management. Not only did they provide us with the best possible upgrade but learned that it was our anniversary. We arrived back to our room after spending a day exploring Boston and while figuring out where we wanted to go to dinner a knock at the door revealed one of the staff with a bottle of champagne and chocolates. Despite the size of the Westin we felt like we were in a boutique hotel. Thanks to everyone on the staff for making our stay wonderful.
October 19, 2013
Rated 3 out of 5 by Broadside The hotel locates at the center of Copley Square.
The room is clean and comfortable but a bit of small. The sound insulation is poor. The noise at the hallway echoers especially the loud bang from door closing. It seemed to have a door banging contest through the night.
December 1, 2013
Rated 3 out of 5 by earlywakeupcall not so thrilled but still quiet
as always, the rooms are comfortable and quiet. However I had three issues. One, behind the curtains I found two soda bottles, dirty. Wake up calls came a half hour early...VERY ANNOYING. And I ordered a side of strawberries with dinner and I got One strawberry cut in half, one black berry and two raspberries. Annoying. I am allergic to blackberries and raspberries which is why i asked for strawberries.
November 18, 2013
Rated 3 out of 5 by 66Husker Expected more for what I paid.
I added Friday night, August 16 to my previous registration of August 17 with check out on August 18. The August 16 room charge was $537.99. This was far greater than my room charge of August 17 of $342.20. I asked at the front desk when checking out and was informed the August 17 was a special promotion and did not apply to August 16. I asked for AAA discount. Reply "no we were sold out". OK, the hotel has rules. I expected more consideration and flexibility from Westin. We also had to ask to have our room cleaned. Swimming pool a joke. No hot tub either.
August 18, 2013
Rated 5 out of 5 by Specialtreat WeddingTrip
We stayed at the Westin because of a wedding at the Boston Public Library. It was very convenient and the staff was friendly and helpful. Room was very comfortable. Location is great with an ability to walk into and thru the mall. Only real negative is that the parking is very expensive in my opinion.
November 25, 2013
Rated 5 out of 5 by garyb1951 Micro fiber robes...just awful
The only negative in an otherwise great stay was the new micro-fiber robes. Please go back to the old style all cotton robes!
December 2, 2013
Rated 4 out of 5 by Columbia227 A hotel of comfort and convenience
Our room was beautifully and VERY comfortably furnished. The beds are outstanding! The staff were attentive to our requests for extra coffee accompaniments. The fitness facility was well equipped and organized. Everything, with one exception (the tile around the bath tub), was very clean. The hotel is located right in the heart of everything touristy and for business/shopping - very convenient. Recommend it highly!
November 13, 2013
Rated 1 out of 5 by MS45 The junior suite was just as a regular room
The junior suite was just as a regular room, not worth an upgrade I have used for it, no club lounge in the hotel
December 2, 2013
Rated 1 out of 5 by Randy Platinum Level Not Recognized
When I checked in to your hotel on Saturday afternoon, the young lady checking me in did not ask how my trip was to Boston. She did not indicate that she had my Platinum number on file, nor did she thank me for choosing the Westin rather than another hotel. She forgot to mention my welcome gift, until I reminded her of it. What she did say to me was, "I have been able to upgrade your room to a "river view." This is the SAME upgrade any Gold level guest would have had. It is not a larger room, nor was it in a nicer part of the hotel. Rather, it was the same small room right across from the ice machine. Not only did the ice machine run all night, but it was used all night as I was put on a floor with a group. The sheet on my bed was ripped. There were two extraordinarily small bottles of water that I was told I could consume in 24 hours. The larger bottles I would need to pay for. I would never recommend anyone stay at this hotel. I have stayed with you many times. Last year I worked hard to get to the Platinum level so that I could enjoy some perks of my loyalty. I was not treated any differently from any other time. And I was not offered any different type of room from the days before and during my Gold level membership. I simply have no interest in being treated this way. I make 10 trips annually to Boston. I'll stay at another property.
January 31, 2012
Rated 5 out of 5 by kray4cy Comfy
Loved the bed and the shower and the overall design of the hotel and room. It made me feel so elegant to stay here!
June 28, 2012
Rated 3 out of 5 by Giacamo Used to be better
I've been a guest at this hotel many times over the years and had few or no complaints but my recent stay was a little disappointing. There was a lot of dust on the bedside lamps; some of the bathroom towels were threadbare; bathroom lighting was inadequate; the water pressure in the sink was very weak; there were exposed wires on the broken mini-bar; and there was only one robe for me and my wife.
November 11, 2013
Rated 5 out of 5 by pp82 Awesome!
The staff went out of the way to ensure my wife, my 6 month old, and I all head a perfect stay. Not only did they provide a crib for our daughter, but they also upgraded us so that she was able to have a quiet space all to herself for all naps and the night. It made a HUGE difference to us...thank you!
November 21, 2013
Rated 4 out of 5 by Bostonrevisited Great Hotel, But
This is a great hotel and well located, however we had a couple of problems all but one were corrected. Our initial problem was our room upon check in was not the room type confirmed in the reservation. They front desk corrected the problem the next day, but we did have to move rooms. Next housekeeping failed to clean the room properly one day, after a call to service express the room was re-cleaned however they failed to clean the bath tub and remove the pink bacteria growing on the grout. Except for the bath tub cleaning we very much enjoyed our stay.
October 18, 2012
Rated 3 out of 5 by wigstheome Great Location and Staff; Flawed Guest Room
Checked in around 4pm on a Wednesday. The hotel is renovating the lobby, but that will be for the better. Checkin was quick, although no upgrade was offered as a Platinum (it is a benefit, not a right), and I had to return to the front desk to have another key coded as the first did not work. The hotel's location is very central and convenient, and the staff understands service. My room, 2718, was a junior suite with great views. Nice styling and layout, but the bed needs to go. the duvet looked liked someone tossed in 16 grapefruits, the linens on the bed itself had tears, and worst of all, the box spring was totally worn out -- adding up to the worst bed I have ever experienced in a Westin -- my only significant knock on the hotel.
February 14, 2013
Rated 5 out of 5 by Nan1978 Excellent Visit
Being a SPG, I have stayed at several Westin Hotels and Resorts. The Boston Westin ranked at the very top! Thank you for an enjoyable visit. My husband and I will be back!
November 25, 2013
Rated 4 out of 5 by jpizzica Pleasant stay....with one exception
My overall stay at the Westin Copley Place was a positive experience - The reception staff were efficient and the hotel is well situated and comfortable. In fact had I not had to deal with the concierge this review would have ended on that note. My dealings with the concierge however hung a negative cloud over my stay. This hotel is serviced by a regular airport shuttle which arrives every 30 mins. I approached the concierge requesting some indication of which shuttle would be best to take in order that I reach the airport in plenty of time for my flight. Unfortunately the concierge I spoke to absolutely refused to give me this information, was unpleasant to deal with, and eventually flatly told me that she would never take a shuttle and would take a taxi. I finally gave up and had to contact the shuttle service by myself to get this information which was an unnecessary waste of my time.
November 6, 2013
Rated 5 out of 5 by Linda0802 This hotel has exceptional staff
We were here with family for our daughter's wedding recently, and the service we received was outstanding. We had positive feedback from all of our wedding guests, especially those who were overnight guests. All rooms were ready early and many were able to get late checkouts so they could attend the wedding brunch leisurely.
November 15, 2013
Rated 3 out of 5 by Traveler1001 Hotel was ok. In a good location.
Rooms are comfortable. Had a bad experience my first night. Was placed on a floor with many young people who partied beginning at about 3 a.m. Doors slammed throughout the night on the floor. In the morning security was called. When I requested a room change I was told none of the young people in the group in question were on my floor. Several in the group got on the elevator with me. Regardless, a room change was arranged and I was upgraded. As I was staying only 2 nights, I had to pack and unpack on both days of my stay. Overall I was not happy with the hotel despite the upgrade. Would have appreciated a good night's sleep more. Also did not appreciate being questioned by the front desk personnel. Heating did not work well in the rooms.
December 5, 2012
Rated 3 out of 5 by RJ28 Musty.mildew smell in rooms
We stayed in room 2419 (junior suite) and it had a musty mildew smell coming from a/c unit..We called front desk and they said housekeeping and engineering would check on it...We came back at the end of the day and it still had the odorl. We called the front desk and had our room changed the following day to room 2013. The room had the same smell. In my opinion, the a/c system needs to be cleaned and sanitized. The room had a fantastic view and was comfortable. There was no bathroom fan and no refrigerator to store any of your own drinks/food.
August 21, 2012
Rated 3 out of 5 by Rakesh05 Great Location, Functional hotel
The Westin Copley Place is a large hotel but stripped down of many must have facilities for Westin Brand.
There is no executive lounge or spa at the hotel. Thus it is a well located functional hotel with no luxury elements.
November 21, 2013
Rated 3 out of 5 by Mis2727 Comfortable hotel
Great stay except you have to pay for internet access. No free wifi.
November 26, 2013
Rated 4 out of 5 by JasperDirk This hotel is centrally located
From when I checked in to when I checked out my overall experience was lasting and I give the staff (front desk/house keeping) a 10+!! Just a few things that I could comment on are that the curtains behind the TV would not completely close because of the wires and cables so when the sun was setting it was difficult to watch the TV as well as that the room itself needs a little updating i.e. wall nicks/dings, wallpaper, carpeting, furniture nicks/dings, hallway walls and carpeting.
October 1, 2013
Rated 5 out of 5 by Sc0rpGuy The Westin Copley in Baahston (Boston)
Lovely hotel. Comfortable, clean, good food, nice ambiance. I was a guest on business and found time for some rest and relaxation as well. The hotel was a great "home base" during my stay. I would return.
November 17, 2013
Rated 5 out of 5 by 13slimducks Beautiful hotel, perfect location
Great hotel, great location, amazing views from room, terrific breakfast, warm and welcoming staff, Wonderful bartender named Nikki in Bar 10.
November 19, 2013
Rated 2 out of 5 by LDMassachusetts Disappointing
The Westin Copley is so pretty, but this past trip was far more style than substance. Valeting the car was a nightmare (not enough staff to move all the cars coming in and out). The revolving front door stops and stalls quite a bit. The check-in area is terrible; four employees at computers avoiding eye contact with guests and no clear line. The room was pretty with an amazing view, but the SPG free water bottle was clearly opened and partially drank by the last guest.
September 30, 2013
Rated 5 out of 5 by dh18 Great Location and friendly staff
This was my first trip to Boston and the Westin Copley Place was a perfect location for getting around town. The hotel is walking distance from the train and there are many great restaurants and shops close by. My room was clean, comfortable and had a wonderful view of the city. I had some confusion with an upgrade offer I received via email but I spoke with the guest services manager and she was happy to take care of the issue. I am very impressed with my overall experience.
September 25, 2013
Rated 5 out of 5 by Fran52 Overnight stay in Boston
This was my first stay at a Westin hotel and it certainly won't be my last. The staff is very accommodating. Customer service is clearly a priority. Their "heavenly beds" are the main reason I chose Westin over the other hotels. I was not disappointed. I had the best night's sleep and the beds truly are "heavenly". Room was immaculate and the bath amenities delightful. The buffet breakfast was delicious and the waitstaff very attentive. Westin hotels will be my destination from now on when I travel.
August 26, 2013
Rated 5 out of 5 by Djn53 Great location
- great shopping & dining nearby
- easy to get to public transportation
- love their toiletries
November 18, 2013