Rated 3 out of 5 by RockyCourt Not the best experience
Not the best experience as we were panhandled in the lobby by street people who just walked up to my wife and asked for money.
Secondly the hotel seems understaffed as each time I called the lobby for assistance I was on hold for five minutes. Also the elevators seemed very slow and random. Sometimes the alarms came on, sometimes the light displayed where the doors would open to gain access to the lift; sometimes they worked fine
On the good side, Jules in the breakfast eatery was great and we had an excellent meal with our daughter.
All in all a good stay but not up to the standards of a Westin
April 1, 2014
Rated 5 out of 5 by Scottedina Amazing staff - Awesome location
Never have a been so impressed with an entire staff. Friendly, accommodating,
helpful and genuine! I originally called about another SPG property in Boston
and got a hold of in house reservations and requested a room that would
accommodate our needs( family of 5). The woman was extremely nice and concerned
about our needs and suggested the Westin based on room type and location, view
of the fireworks from our room. She blocked a corner suite for us with two
queen beds and a pull out great for our family and it had a view of the river,
Trinity Church and the fireworks.
Upon check in there was plenty of staff available to help and the process was
fast. The only drawback was our room was not ready (we arrived after 3:00) and
they had a hard time finding somewhere for us to change clothes. They suggested
their workout area which only had shower areas that had been used multiple times
and were in need of refreshing. Because of this delay I missed an appointment I
We had breakfast each day and everyday it was a excellent buffet. Good
selection, always warm and fresh. The outstanding feature was the staff in the
restaurant. They were so friendly, great to my kids, remember special requests
that we had (decaf, blueberry muffin, etc) and they volunteered directions and
ideas for things to do.
There was always available staff and everyone was genuine, helpful and friendly.
I even saw them giving bottles of water to guests coming in from their morning jogs.
Overall one of the best stays ever!!!
July 9, 2012
Rated 4 out of 5 by BOSTON12 Great Location/ Great Price
the pricing of the hotel compared to others in the area was very good. the rooms were clean, spacious and comfortable. wish they could have honored my wishes for the two rooms i booked to be next to each other or at least on the same floor.
I was disappointed they did not mention when they say they use my credit card as a hold in case there are damages they actually mean they are charging an amount. Now there is a hold on my credit card for 7-10 days.
I was also disappointed that when I checked in the person was basically on the phone the whole time i was checking. The person could have at least have said excuse me/apologize for being on the phone.
August 29, 2012
Rated 1 out of 5 by DontStayHere Slept on a couch, horrible service
I booked a room for 2 nights online. When I showed up they told me they were overbooked so I ended up sleeping on a pull-out couch the first night. I think sleeping on the floor would have been more comfortable. At least it would be flat, rather than having metal bars jamming you in the ribs. The hotel agreed to give me a free night's worth of points to make up for the problem. Unfortunately, the bill they gave me was confusing, and rather than reflecting 2 nights stay it only showed one night with some sort of an account balance transfer. When I submitted the bill to be reimbursed from my employer, my employer called the hotel, who explained that the balance transfer was because I had to sleep on a couch, at which point my employer asked the hotel to take back the Starwood points from me, and refund the room cost, so that my employer could not reimburse me for the room. Of course my employer shouldn't be the beneficiary of my misfortune. Despite the fact that I booked this room with my own credit card and my employer is not a party to the transaction, the hotel actually agrees to do this without even checking with me. So I just come to find out from my employer that they refuse to repay me the cost of the room, but they had to hotel refund me the cost and take away my Starpoints. I called the hotel to complain, where I was kicked around for about 10 minutes before I could talk to anyone about the problem. Finally, the person who does talk to me offers no solution, and says that they will have accounting contact me. I leave my phone number and e-mail address. BUT NOBODY CONTACTS ME! Inexcusable.
March 12, 2013
Rated 4 out of 5 by Hilary101 So much better than expected!
I had a reservation for connecting rooms and was worried that they wouldn't have any available or they would be on a low floor. We checked in and got two gorgeous rooms on the 30th floor with a beautiful view of South Boston. The rooms were large and nicely decorated. The bed was a little firm and sheets a little stiff, but that was fine. Also, we did have a problem with our heat. We couldn't get it to turn off!!! It was about 77 all night! But the room was great, nice shower and bathroom and the food in Bar 81 and for breakfast was very good and the location was so convenient. Near Copley T and shopping. My kids loved the pool too!
December 26, 2012
Rated 5 out of 5 by JP22712 Awesome as always!
From the moment I arrived, I had no complaints. I head to Boston periodically to visit family and discovered this hotel a couple years ago - now I wouldn't stay anyplace else. My daughter and I had a very early flight in this year arriving in the city about 8 am. On a whim, because we were exhausted (I had left my home about 4am), I decided to head straight to the hotel just to see if it would be possible to check in early. The staff was able to give us a room at that time so we were able to get some rest before embarking on a day of visiting the city.
The room was great, the staff superb and I have absolutely no complaints.
December 17, 2013
Rated 5 out of 5 by Linda56 Keepsake memory
We stayed at The Westin Copley Place for the weekend of our daughter's wedding, which was hosted at The Westin. From the moment we were greeted by the Front Desk staff to our departure we felt like we were at home. The staff took care of our smallest details, our rooms were ready upon arrival, the view from the hotel rooms were breathtaking! Any guest from out of town should make this hotel their destination. Boston shines from every vantage point from this propery. Centrally located to the finest shops and superior restaurants, both within the property and outside its door. Make this your home away from home. We will return....
September 13, 2012
Rated 1 out of 5 by Randy Platinum Level Not Recognized
When I checked in to your hotel on Saturday afternoon, the young lady checking me in did not ask how my trip was to Boston. She did not indicate that she had my Platinum number on file, nor did she thank me for choosing the Westin rather than another hotel. She forgot to mention my welcome gift, until I reminded her of it. What she did say to me was, "I have been able to upgrade your room to a "river view." This is the SAME upgrade any Gold level guest would have had. It is not a larger room, nor was it in a nicer part of the hotel. Rather, it was the same small room right across from the ice machine. Not only did the ice machine run all night, but it was used all night as I was put on a floor with a group. The sheet on my bed was ripped. There were two extraordinarily small bottles of water that I was told I could consume in 24 hours. The larger bottles I would need to pay for. I would never recommend anyone stay at this hotel. I have stayed with you many times. Last year I worked hard to get to the Platinum level so that I could enjoy some perks of my loyalty. I was not treated any differently from any other time. And I was not offered any different type of room from the days before and during my Gold level membership. I simply have no interest in being treated this way. I make 10 trips annually to Boston. I'll stay at another property.
January 31, 2012
Rated 5 out of 5 by andy12321 Great experience
The service, staff and accommodation were all wonderful.
I have no complaints.
It was a great location, close to everything we needed in Boston.
The room was great. Spacious and clean.
May 11, 2014
Rated 4 out of 5 by Bostonbound Dont expect to feel welcomed when checking in
Hotel is in a great location and Westin is my favorite Hotel Brand but was very dissappointed at checkin. Had made reservations directly with an on site staff member who was fantastic and offered some add on perks and handled special requests etc. When checking the Front Desk agent could barely be bothered with us. Claimed all the notes from my booking weren't mentioned and offered no assistance to correct anything just handed us our room keys and left us standing there very disappoined and we had only just arrived. Not a great way to start. Hotel rooms in Boston are a dime a dozen, its the employees who make it special. Someone needs to tell the front desk staff that.
December 30, 2013
Rated 5 out of 5 by LisaVan73 Weekend Getaway
We had a wonderful experience at the Westin at Copley Place. We stayed only 1 night but the 'getaway' was needed. Check-in was quick, valet parking was no fuss at all as it's included on your check-out invoice, which was sent via email the morning we checked out. We even had a complementary bottle of wine from the Westin waiting for us after we came back from a lovely dinner in the North End. Location is perfect; in and off the Mass Pike, no need to drive through much of the city. There are many T stops within a block from the hotel. Breakfast places are close and the Prudential 'mall' is a short walk. Definitely returning to this hotel when we come back to Boston.
September 17, 2013
Rated 4 out of 5 by KBSunny Great View and Location
Very comfortable room, slept very well! Loved the Starbucks coffee and liquid creamer! I decided to go with the program that skipped housekeeping which was fine, except that the day I didn't put out my tag, my glassware and coffee was replaced (awesome!) but my trash was not removed and by the time I left it was overflowing. Not so great. I also called down to have an honor bar charge removed from my bill and was assured it would be removed. It wasn't. I tried calling this morning from home and the Finance Department seems to be unreachable - goes straight to a message but I am unable to leave a voice mail. Frustrating.
June 3, 2013
Rated 4 out of 5 by Nohasslestraveler Great hotel, in-superior customer services
I was a guest at the Westin Copley Place this past weekend (Jan) in Boston, MA. I was happy to find gorgeous accommodations in a great location. Upon check in the staff at the hotel was friendly and helpful, as well as capable of assisting me with any questions I had. Per the normal a hold was placed on my card for incidentals. I was told that upon check out it would be removed. A week later after finding out that it wasn't yet canceled on the hotels end, I called to get it straightened out. I found the customer service rep to be rude, ask way too many personal financial questions and extremely unprofessional.
January 17, 2014
Rated 4 out of 5 by MLPA This hotel has great features
Great location and amenities.
May 12, 2014
Rated 4 out of 5 by deevee room with a view
My stay at the Westin Copley was wonderful because we got a room with a view. Each morning I turned the room chair to face the Charles River and watched rowers practice for the Head of the Charles race and sailboats peacefully floating along the river. This stay, we ended up paying with extra points, and not being offered an SPG gold member upgrade, as we are sometimes offered. Downside: the room had a musty odor which never went away. Some towels needed to be replaced before being used, but the staff was helpful and courteous and did so with a smile. However, the beds were top quality, and the view was marvelous.
October 21, 2013
Rated 2 out of 5 by Californiainboston Not my best SPG experience
The rooms are pretty bare. No contents in the mini bar and very minimal amenities.
My TV didn't work and I went down to the front desk to request that it be fixed while I was gone. The TV was never fixed and there was no follow up communicated to me about what happened eventhough I noted that I really needed the TV to work by my second night.
My room service order came wrong the first time, but they were very nice when bringing the right stuff.
Walls are paper thin.. could hear all intimate details of what was going on in rooms on both sides of me.
I try to stay in SPG hotels, but would never go back to this particular one and can't recommend it based on my experience. Not worth the high cost.
March 1, 2014
Rated 5 out of 5 by sheri3 The Westin @ Copley Place in Boston, Mass
Our adventure began on the 32nd floor of the Westin at Copley Place in Boston, Mass. my wife and I were on our anniversary, the 40th. The Westin at Copley Place was located near everything we needed to do/see. We first paid our respects to the location where many lives were changed on 4/15/2013, Boston Marathon. We then visited many areas that shaped our GR8 Country, U.S.A. Many fun shops, GR8 places to dine and many new friends met in the Boston area. So many things to do, so many memories made. Fenway Park, a baseball from that faithful day on 8/18/2013 when A-Rod was hit by pitches, not once but twice! Man it was fun, man it was GR8, loads of fun and loads of memories.
August 21, 2013
Rated 1 out of 5 by damon86 charges not mine, internet is beyond frustrating
I had to spend 3 + hours on the phone with your 3rd party tech support where I had to provide your hotel information and then I get charged for internet and was NEVER able to connect. I try to call to get rectified and staff puts me on hold for 30+ min. I am contacting my co to take Westin off of the hotel lists that we stay at due to my experience.
May 1, 2014
Rated 5 out of 5 by rtonn Perfect Location, Amazing View
We had a great stay for a bachelorette party this past weekend. We got a junior suite with amazing 180 degree view of the city, including the Charles River. We were all very comfortable. The bathroom was QUITE small for a suite accommodating up to 6, and there were not enough mirrors to share.
Parking is outrageous at $49/night, but to be expected in a big city.
But the hotel staff was very helpful and provided great service. The hotel is in a perfect location in backbay, with walkways to the prudential shops. We had a great stay.
April 7, 2014
Rated 5 out of 5 by DrLy Beautiful, Comfortable Hotel in a great location
I was there for a week in March for a conference. The room was lovely and comfortable. I had the city view on the 20th floor and it was great. I know many suggest getting the river view. Although I did not see the river view for comparison sake, my city view was beautiful. The bed and furnishings were comfortable. Service was great. The only faults I could find are minor but worth mentioning. It was difficult to get the room warm enough and the refrigerator was too shallow for standard doggie bag boxes.
Again, these are minor quibbles and more of a feedback for the hotel than anything that should stop you from considering this hotel. The hotel is pricey. If I could get a good rate, I would definitely return.
March 12, 2014
Rated 5 out of 5 by LMCAL Our Favorite Boston Winter Hotel
3 yrs ago we booked this hotel because there was a major storm forecast and we needed to get into Boston over the holidays. It has now become a holiday tradition. We stay for several nights - it is perfect for our extended sibling family. The location is great - we can walk everywhere from the Copley location and Copley Square at the holiday is beautiful. Those that don't want to go out in the cold/ snow can stay in and cover a lot of territory through the bridges that connect the hotel to the malls restaurants and Top of the Hub. The rooms have amazing views. And, when we were snowed in, we played board games (we brought our own) in Bar 10. Great place to stay in a great location.
December 31, 2013
Rated 5 out of 5 by Gail53 Wonderful stay
I was in town for business and stayed at the Westin Copley Place. My room exceeded my expectations. Everything was wonderful. I would absolutely stay again.
May 5, 2014
Rated 5 out of 5 by Duke33 wow great place, great staff thanks!
this is within doubt the nicest staff of any hotel i have stayed in a very long time!
room service was very good as well. everyone is pleasant and helpful. mr hammer should be proud. Jill and Shun really did help me with my stay before and during. Please give them my sincere thanks and best wishes. Well done!!!
April 30, 2014
Rated 3 out of 5 by DianaR Hotel's shortcomings
I would have rated the hotel better if not for the following problems:
1. Check-in is 3:00 pm, we arrived at 4:00 pm and was told our room wasn't ready -- would not be ready until 4:30 pm. We were not pleased, we had traveled by train for 6 hrs and was ready to relax.
2. No where was it stated that the water cost $4.25 per bottle. Most "nice" hotels provide water free of charge. We drank 3 bottles and found out the fee on our bill -- again not pleased.
3. Went to make coffee the first morning - no coffee cups.
4. Second day, we left at 9:30 am and returned at 2:30 pm -- room had not been cleaned yet!!
August 30, 2013
Rated 4 out of 5 by Tzah A great team!
We have stayed in the Westin Copley Place several times this year. Location, undoubtedly, is excellent. Shopping, restaurants, museums and transportation lines all easy walking distances.
Although the physical aspects are noticeably ageing, maintenance is good
What makes this hotel special is its people. Lincoln at Service Express attends to your requests effectively and always courteous and professional. An asset to the Westin team.
Shun Tao, also from Service Express, is efficient, hardworking and an exemplary member of the team.
Tania from Front Desk is another member of the team who is alert, intelligent and uses her empowerment to please guests.
Congratulations on a great team!
November 10, 2013
Rated 5 out of 5 by ckrj96 Absolutely fabulous!
The Westin Copley Place is the top of the line of Westin hotels, and as we have stayed in many. Our rooms were modern, spacious, spotless, and truly a wonderful oasis after a day in the city. The views are spectacular no matter where you are in the hotel, and of course, the Westin Copley Place in the Back Bay is the BEST location in Boston. The bar was cool and comfortable, the staff was friendly and attended to all of our needs, and the fitness center and business centers had everything we needed to take care of work and health. Thank you, again GM John Wedig, you and the rest of the staff at the Westin Copley make this my #1 recommended hotel in Boston. We will see you again soon!
September 19, 2013
Rated 4 out of 5 by TAL2013FALL Overall
Overall experience would be a 3 out of 5. One morning for 20 minutes did not have hot water but engineering /operator were great in resolving and fixing.
Not overly friendly staff. But my experience with Boston in general during my time was not friendly either. Could be more customer focused especially on the drive, bellmen, and front desk. Front desk did not have my SPG on file which I had placed on the reservation with PCMA. Thus, recognition was not there. The room size was wonderful...not sure if that was a standard room but was quite spacious. However, hard goods could use some updating.
January 16, 2014
Rated 5 out of 5 by mary2585 Great Experience
Had a wonderful experience at this hotel with my sister. Located 1 block from Back Bay Amtrak as well as the Copley T stop. We checked our bags in when we got to town (before the room was ready) and everyone was very friendly and accommodating. When we checked in the room was comfortable and very clean. The blinds kept the room nice and dark in the morning so we could sleep past 7 and the beds were amazing. We checked out at noon but again checked our bags so we could spend the day in town and we told our parking fee would cover until 5:00 allowing us the day to wander without additional cost. Overall a very pleasant experience with both the hotel accommodations and their great staff.
August 26, 2013
Rated 4 out of 5 by mucow 2014 Boston Marathon
The hotel location and staff were overall GREAT. The only negative was after the Marathon only a few (maybe 2) of the 7 elevators were working. Runners and their guests were lined up way out into the lobby hobbling and hoping to get to their rooms for a shower and rest. This was a terrible time to shut down elevators.
April 26, 2014
Rated 4 out of 5 by Tzah Location
We can always count on people like Lincoln at Service Express. Helpful, caring and very efficient and reliable. Professional.
Front office - Shazia who is accommodating and cheerful and knows her job well.
Evan, Ismail and Shun Tao always looking out for guests. Know their job well . But their caring attitude brings them a notch above many others in the industry.
The Westin Copley should leverage on its people. Front office service is patchy, from the very good like Shazia to many indifferent ones. The effort though is quite evident that many do try. .
The lobby area can be improved. It is often in disarray and messy. Not tidy and elegant. More like the waiting room of a train station ..
October 3, 2013