Rated 4 out of 5 by Aimee35 Great Location
We had a amazing time. Check in was amazing staff was amazing, gym and bar were great. It is in a great location. We did think that it was surprising that our room service cart and dirty wine glass's and silverware was never removed from our room. We also noticed that our room was still not as tidy as one would expect. The magazines & maps were not organized- but left on couches and table's. It looked like the beds were made and the bathroom cleaned and that was it. We were also surprised on the size of the pool (being so small) and there was no hottub :( Everything else was amazing. Will definitely come back.
June 9, 2014
Rated 4 out of 5 by Havana Good stay with one major flaw
Overall the hotel was very good. The one major flaw was housekeeping. On two of the four days staying at the hotel we left the hotel early in the morning and returned about 4:00pm to find that the coffee in the room had been refilled but nothing had been cleaned and the bed was not done. The hotel does offer a "green option" for a reduced price where your room is not done daily but we opted out of this option and paid full price. I had to contact the front desk on both occasions to have housekeeping come to clean the room.
July 10, 2014
Rated 5 out of 5 by meetings Conference Hotel
We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient.
Next, food for group lunches and dinners was one of the best and was healthy.
July 4, 2012
Rated 2 out of 5 by Frequent27 Front of house great, back of house, not so much
Checked in, was upgraded by a gentleman named Tom. Terrific employee, good experience. Upon checkout, did not receive invoice. No big deal. Called, asked for electronic. Received, but charged for internet (am platinum), and no SPG number on folio. Call again, asked for corrected invoice, as well as SPG number attached for credit. Told it would go out right away. Now, going on 5 days, no corrected invoice, no SPG number. Message left, no response. Is this really this difficult??????????????
July 14, 2014
Rated 5 out of 5 by missy01 Amazing Junior Suite with River View
Wow! Very nice spacious, elegant
Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great,
easy access to everything.
Service was wonderful.
July 9, 2012
Rated 5 out of 5 by KristaB Always stay at the Westin Copley...
I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation!
January 11, 2012
Rated 5 out of 5 by Patrick2 This hotel is in a great location.
Having the car rental availability on site was very convenient.
I had the best eggs Benedict ever.
The room was quiet despite all the activities going on, and of course the bed was very comfortable..
December 31, 2012
Rated 5 out of 5 by Vigor64 Fiftieth wedding anniversary
Our seven day stay was exceptional. The staff was friendly, helpful and professional. The spacious room with the awesome view was quiet and clean. From check in to check out everything was first class. Will definitely stay at Westin hotels again and recommend them to others.
July 23, 2014
Rated 5 out of 5 by Jack277 Superior Facility and Staff
My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston.
September 17, 2012
Rated 5 out of 5 by ubrugki The front desk was wonderful
Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance!
September 17, 2012
Rated 5 out of 5 by MstrSrgtShtrPrsn Great location
Located in the Back Bay area of Boston, this hotel is centrally located for everything you could want to do while visiting the city.
July 25, 2014
Rated 5 out of 5 by Schmoo Love This Hotel
Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc...
September 13, 2012
Rated 3 out of 5 by dugout Terrible service in Bar 10
We had breakfast sat june 14th and the service was horrible . We elected to order off the menu and waited at least 10 minutes for a waitress to come to our table . She brought us a pot of coffee that was cold . One of us ordered a muffin and it was served without butter and when we asked for some it took fifteen minutes for her to bring it . When we went to pay and leave our waitress was not to be found . My son who paid the bill left no tip which was the first time he ever not left one . The toilet in our room took at least four flushes before it would empty . Other than that we had a nice stay and should you feel that you could extend the same rate for next year it would greatly be appreciated .
June 17, 2014
Rated 5 out of 5 by drbergs parking fees obscenely high
even if the local area rates are comparable, parking should never exceed 10% of room charge.
November 10, 2012
Rated 3 out of 5 by Takako Staff responsiveness
1) I requested 3 wash towels (smallest towels). First time, the bath towel (largest one) came. I requested again - the second time, the face towel (medium size) came. I had to request again - it took 3 times for such a simple request!!
2) Somebody charged a telephone bill - it was only 1-2 dollars, but I never called using the hotel phone (I have i-phone, and no need to use). When I complained upon checkout, the front desk did not believe me, and gave me a lecture - how it would be impossible, next time.... It was very unpleasant.
June 30, 2014
Rated 2 out of 5 by PushK Housekeeping needs some training!
I stayed five nights at this hotel and the service level was shockingly poor! After checking in at 11pm, I called room service and inquired about the timelines for ordering. He told me thirty minutes, great! I ordered a burger and wine. My food arrived at 12:15!! I had called twice to inquire where it was, the second time he shouted that she had been to my door three times and I had not answered! However when the poor, shaking server arrived apologizing she had been given the wrong room number. She assured me I would not be charged...who cares she arrived without the wine!! Said he never gave it to her!!
Finally I go to bed at 1am. After entering the bathroom and closing the door, I am sickened to see the condition of the lower half of the door. The previous guest had obviously been ill! The lower half of the door and the wall beside it when the door was closed were covered in dry vomit!! Beyond disgusting!
The next morning I complained to the front desk about my two unfortunate incidents. They listened and ask if I would like to change rooms. I responded no since I had already unpacked and settled in for my week. I said just clean the bathroom!! Overall the rest of the week I would have to say that the housekeeping was very poor. There were other minor things every day of my stay.
At the very least, i would have expected that someone from management would have reached out to me during my week to apologize for the disgusting vomit covered door. They are in the service business... I think the whole place needs to be reminded of that!
July 27, 2014
Rated 4 out of 5 by DV13 Location, location
Really enjoyed our stay at the Westin with superb accommodations and a great location
July 24, 2014
Rated 3 out of 5 by Jer56 No heavenly bath here!
I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again!
October 22, 2013
Rated 3 out of 5 by Nickname1122 Nothing Special
We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean.
The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated.
The toilet required numerous flushes to operate correctly.
The staff was friendly and the location is very good. Valet parking was $40 per night
For the money, one can do much better.
October 14, 2013
Rated 3 out of 5 by Baileygirl Was very disappointed in service...
This is our first time staying at the Weston Copley Place. We were there for a wedding being held at another venue. Upon check in at 4 p.m. (hotel check in is at 3), we were told that one of two rooms was not ready (still being cleaned). It took about 20 more minutes for the room to be ready, which in itself isn't that big a deal, but for what we were paying for a room, we felt it should have been ready by 3 pm. Now we were in a rush to get ready for the wedding.
Our other disappointment was that when I made the reservation, I specifically asked for a roll away cot in one of our two rooms. They informed me it would be an extra $15 which I gladly paid. When we got to the hotel, I reminded the front desk about the cot and when we got up to the room, no cot. We then called the front desk before we left to go to wedding...said they would bring it right up, and when we got back at 1 am, no cot. Now I am aggravated. Called front desk, AGAIN, and they said, once again, they would bring it right up. Waited 20 minutes, and AGAIN, no cot. We called AGAIN and started to get angry with whomever we spoke with. She handled it very well, called whoever was supposed to deliver it and called us right back to say it was on its way up. When it got to the room, the person delivering was very snippy and very accusatory...this was at 1:30 a.m. Not happy...would like a refund for the cot.
June 9, 2013
Rated 4 out of 5 by Judy58 Room maintenance
One of the outlets in the bathroom didn't work, and there was no coffee pads to make coffee with in the room.
July 23, 2014
Rated 4 out of 5 by businessman101 Use the do not disturb sig 24/7
I was interrupted within 30 minutes of checking into my room to see if I had enough coffee. The next morning at 7am, I had another person trying to enter my room to see if I had any laundry. Seriously, 7am?! Almost too aggressive with the customer service. Lesson learned, I hung the door hanger for the rest of my visit.
July 18, 2014
Rated 5 out of 5 by Scottedina Amazing staff - Awesome location
Never have a been so impressed with an entire staff. Friendly, accommodating,
helpful and genuine! I originally called about another SPG property in Boston
and got a hold of in house reservations and requested a room that would
accommodate our needs( family of 5). The woman was extremely nice and concerned
about our needs and suggested the Westin based on room type and location, view
of the fireworks from our room. She blocked a corner suite for us with two
queen beds and a pull out great for our family and it had a view of the river,
Trinity Church and the fireworks.
Upon check in there was plenty of staff available to help and the process was
fast. The only drawback was our room was not ready (we arrived after 3:00) and
they had a hard time finding somewhere for us to change clothes. They suggested
their workout area which only had shower areas that had been used multiple times
and were in need of refreshing. Because of this delay I missed an appointment I
We had breakfast each day and everyday it was a excellent buffet. Good
selection, always warm and fresh. The outstanding feature was the staff in the
restaurant. They were so friendly, great to my kids, remember special requests
that we had (decaf, blueberry muffin, etc) and they volunteered directions and
ideas for things to do.
There was always available staff and everyone was genuine, helpful and friendly.
I even saw them giving bottles of water to guests coming in from their morning jogs.
Overall one of the best stays ever!!!
July 9, 2012
Rated 4 out of 5 by BOSTON12 Great Location/ Great Price
the pricing of the hotel compared to others in the area was very good. the rooms were clean, spacious and comfortable. wish they could have honored my wishes for the two rooms i booked to be next to each other or at least on the same floor.
I was disappointed they did not mention when they say they use my credit card as a hold in case there are damages they actually mean they are charging an amount. Now there is a hold on my credit card for 7-10 days.
I was also disappointed that when I checked in the person was basically on the phone the whole time i was checking. The person could have at least have said excuse me/apologize for being on the phone.
August 29, 2012
Rated 5 out of 5 by Tstories Great Location
Perfect to stay in this area during the summer months!
July 22, 2014
Rated 5 out of 5 by toothfairy RBF
The Westin is a great hotel centrally located in Boston. The staff is very attentive and pays attention to details. I will be back !
July 21, 2014
Rated 1 out of 5 by DontStayHere Slept on a couch, horrible service
I booked a room for 2 nights online. When I showed up they told me they were overbooked so I ended up sleeping on a pull-out couch the first night. I think sleeping on the floor would have been more comfortable. At least it would be flat, rather than having metal bars jamming you in the ribs. The hotel agreed to give me a free night's worth of points to make up for the problem. Unfortunately, the bill they gave me was confusing, and rather than reflecting 2 nights stay it only showed one night with some sort of an account balance transfer. When I submitted the bill to be reimbursed from my employer, my employer called the hotel, who explained that the balance transfer was because I had to sleep on a couch, at which point my employer asked the hotel to take back the Starwood points from me, and refund the room cost, so that my employer could not reimburse me for the room. Of course my employer shouldn't be the beneficiary of my misfortune. Despite the fact that I booked this room with my own credit card and my employer is not a party to the transaction, the hotel actually agrees to do this without even checking with me. So I just come to find out from my employer that they refuse to repay me the cost of the room, but they had to hotel refund me the cost and take away my Starpoints. I called the hotel to complain, where I was kicked around for about 10 minutes before I could talk to anyone about the problem. Finally, the person who does talk to me offers no solution, and says that they will have accounting contact me. I leave my phone number and e-mail address. BUT NOBODY CONTACTS ME! Inexcusable.
March 12, 2013
Rated 5 out of 5 by randomnick12432453 Great Stay, Will Return.
Stayed here from Feb 12 to March 2, 2014. No upgrades available at check-in but the front desk staff (Dan G) was very professional and exhibited great service -- thanked me for my loyalty to SPG, walked around the counter to hand me my key card, personally showed me a couple of additional room layouts when I complained that the initial room assignment was too stuffy in layout, spotted me as I was walking to check out, greeted me, and checked me out himself. He was most accommodating and found me a corner room junior suite on the 33rd floor from Feb 16 onwards. I appreciated the effort as having a bit more room helps, especially on a longer stay. Room was spacious and had a great view.
Breakfast buffet at The Huntington is excellent and the best among the SPG hotels in Boston. Platinum amenity provides for free continental buffet, with an option to upgrade to the full buffet for $7.95. The manager regularly comped my breakfast upgrade, which was a nice gesture. With the exception of Marie, wait-staff had inconsistent service and one had poor attitude -- I had walked in for breakfast 5min before closing time on a Saturday and instead of welcoming me and seating me immediately, she loudly asked the hostess "isn't it eleven already" (I can hear what you are saying lady).
Location-wise, Westin Copley is great since it's connected to Copley Mall/Prudential, so one can remain indoors during winter. Many restaurants deliver straight to the room. Food from Ingredients "restaurant" is surprisingly good.
One of the staff called me the night before check-out to ask about my stay, which was a nice touch.
Only grouse is that the Events and Meetings Team is generally unresponsive to email. I had emailed about quotations for a private event prior to my arrival and received no reply. Spoke with the Associate Director for Catering Sales in person more than two weeks ago, was given a tour, and promised that her staff Andrea M. will be in touch via email. Still waiting for my reply. I emailed Amex Concierge in the meantime and got the information I wanted, but I thought that was a clear service lapse there.
Will definitely return and recommend.
March 2, 2014
Rated 4 out of 5 by Hilary101 So much better than expected!
I had a reservation for connecting rooms and was worried that they wouldn't have any available or they would be on a low floor. We checked in and got two gorgeous rooms on the 30th floor with a beautiful view of South Boston. The rooms were large and nicely decorated. The bed was a little firm and sheets a little stiff, but that was fine. Also, we did have a problem with our heat. We couldn't get it to turn off!!! It was about 77 all night! But the room was great, nice shower and bathroom and the food in Bar 81 and for breakfast was very good and the location was so convenient. Near Copley T and shopping. My kids loved the pool too!
December 26, 2012
Rated 4 out of 5 by Bobby40 Good Hotel
Stayed at the hotel for a conference and it has a great location. For the price one would expect it to offer free internet to its patrons in the room. Same for the complementary shaving razor - for the price better quality or at least more than one complementary razor would not hurt.
Hotel was clean and has very efficient and friendly staff though the inside of the hotel feels cramped and dark - more windows/lights would help. Also the room had four pillows but all were of same size which is not too helpful if it does not suit your preference.
June 23, 2014