Rated 4 out of 5 by Rangers94 Hotel Convenience
The Westin Copley was in a great central location that made getting around town to see the various sites very easy. The attachement to the malls, hotels and convention center made the work experience very easy.
July 2, 2014
Rated 5 out of 5 by Christiannoah1 MARCH 8TH, 2014
Our stay was fantastic. Regina at the front desk was a pleasure to deal with. We had a wonderful view of the river and we felt like we had the whole floor to ourselves. Didn't see another person unless we went to the 2nd floor lobby. Would definitely recommend this hotel to stay at to everyone. Our room was the cleanest room we've ever had.........
March 10, 2014
Rated 5 out of 5 by LucyG Great spot in Boston!
A fantastic experience, I was especially taken with the to-go food market Ingredients. It literally had everything I needed, from fresh take-away ostmesl and hard boiled eggs in the morning, to a fresh and ready chicken Caesar salad for lunch. Perfect alternative to sit down, expensive dining when on the go for business travel. Room was also highly comfortable! A great experience.
February 16, 2014
Rated 5 out of 5 by JimboP Best hotel I have stayed in while in Boston
The view from 2110 is amazing and the bedding is very comfortable. I appreciate the option for additional Starwood points for opting out of housekeeping and yet you still saw that I was consuming the in room coffee and replaced it. That is meeting my unexpressed needs.
March 28, 2014
Rated 1 out of 5 by garyb1951 On 35th Floor Elevator NOT working!
I travel about 90 days a year and have stayed here many times. This past week I was on the 35th floor and the elevator was out for about three hours from 8 AM to 11 AM. I understand that there have been ongoing problems in the electrical system since the transformer fire. Hard to trust this property again. I have never had a problem like this in any hotel before (I am in my 60's and I have travelled a lot).
June 21, 2012
Rated 3 out of 5 by MinisterJames007 Expected more for expensive room rate
The Westin Copley Place lacks many things that other normally receive for $350 per night at boutique hotels, namely K-cup coffee machine (still using Mr. Coffee), no slippers for guests, not all TV channels were high definition. The line for check-in is long because the reception area is understaffed (wait time was 15 minutes). Otherwise, Westin Copley Place is a great hotel, just missing some detailed nuts and bolts.
June 24, 2014
Rated 5 out of 5 by pberardi pberardi
overall great experience, staff very attentive and pleasant . Beautiful hotel
July 2, 2014
Rated 4 out of 5 by SteveR Cut a few corners
Great Hotel, Great Room but -
Surprised to find the channel listed as HBO is now Showtime due to a "Package Upgrade" the hotel told me. Huh? How is Showtime an upgrade from HBO.
And, even though I am a Starwood Prefered Guest (SPG) member, still wanted to charge me 12$ extra on top of the Junior Sweet rate for WiFi. Seriously?
Cutting corners, and nickle and dimeing is no way to keep your best customers.
July 5, 2012
Rated 4 out of 5 by JLLF rates were incorrect and engineering interupted my nap
Overall - outstanding location and highway access and spectecular views and service
But, I placed the do not disturb signs out on both door at 2:30 pm Nap time.
The phone rang and stated it was engineering and they were outside my door and wnated to come in and replace the phone plates as they had the incorrect room number on them. I said ok as I was alreade awoken ( 3 pm I asked why they called with the do not distureb sign there and they said it was their policy.
room Rates were incorrect and I will call accounting today. !00 over charges on my reservations 331 vs 380 per night then I upgraded per your email to a jr suite.
I also upgraded on site to a one bedroom parlor for 250 per night but the room was not an additional 900 SF per your email,. more like an additional 450- 500 SF. they adjusted the fee.
GREAT views and excelent service!!.
Very small pool and I miss the jacuzzi.
June 25, 2014
Rated 5 out of 5 by HP8649 Boston
Excellent Hotel and ease of movement from business to hotel
July 2, 2014
Rated 4 out of 5 by Liz67 People make the difference
This hotel is fine. The service was very good, and every staff person I encountered was friendly and eager to assist.
July 1, 2014
Rated 5 out of 5 by Geroff Overall rates very highly
Rated excellent in all areas except dining which we didn't try. Great location in covered mall near the Prudential building. All staff we met were very courteous and helpful. Room very comfortable with good bath/shower.
June 29, 2014
Rated 5 out of 5 by PrincessJoy Fabulous stay as always!
The Westin Copley Place is my personal favorite for a visit to the Boston area. The hotel is contemporary and cozy while the staff is so often accommodating. What brings me back time after time is the Westin Heavenly Bed. It is exactly that, absolutely heavenly. The sleep I receive at the Westin is like none other and I look forward to my next visit so that I may indulge again.
December 25, 2012
Rated 5 out of 5 by Mike510 The staff at the Westin Copley is excellent
The reason the staff in this particular hotel is excellent is because they, collectively, listen and adapt. On the rare occasion where constructive criticism is issued, one does not get a patronizing smile and no action. These people actually do something about it. It is refreshing and different, and it is noticed.
June 27, 2014
Rated 5 out of 5 by tfos Love the Westin Copley
I've stayed at The Westin Copley several times and love it's location - right in the heart of Boston's Back Bay and just a few minute walk from the Hancock Tower and other office buildings. I stayed this time also with my family on Fourth of July in a river view room and it was spectacular - our room aligned with the fireworks barge and the view was fantastic.
July 9, 2012
Rated 4 out of 5 by Kathleen688 Good Hotel for Conferences
The hotel was great overall, but the elevators were extremely slow for our large conference.
June 30, 2014
Rated 5 out of 5 by TwoTravelingFools Freedom Trail Trekkers....
Everything was fabulous - staff, room and location. Easy walk to everything from historical spots to shopping in two malls (did not have to go outside to shop. Only downside was neighbor kept slamming door each time they came and went - all day and late into the night.... Wouldn't let that stop you from staying here! Highly recommend this hotel!
October 8, 2012
Rated 2 out of 5 by VK12 Blazing alarm in the middle of the night
I just stayed there this week. On wednesday night there was a blazing alarm in the middle of the night waking me up from sleep saying there is an emergency in the bldg and we may need to evacuate. I called the front desk they casually said everything was alright and it is just an alert. No apologies, no explanation.
Also, there were loud noises, yelling and fighting in the room next door and/or in the corridor I can't say for 2 nights in a row. The noise made me wonder if I was at a cheap motel rather than a nice hotel charging over $300 a night. Sound proofing is horrible.
May 31, 2014
Rated 5 out of 5 by KV0710 Great Location
Our room had a great view, was very comfortable. I love the location of this hotel. Very close to public transportation & easy access to major attractions. I also love that the skywalk is accessible from the hotel & connects to the Prudential mall. Great restaraunts within the hotel & in the neighborhood as well. We thoroughly enjoyed our stay
June 24, 2014
Rated 5 out of 5 by Gene Excellent location - especially if weather is 'bad'
Attached to the Copley Center with an enclosed walkway and another to the Prudential Center Shopping Center - - which is great if it is raining, snowing or windy !!! Very large lobby area with a handy bar and restaurant. I had a fantastic view of the Boston area from my very large wall to wall windows.
September 14, 2012
Rated 5 out of 5 by MaryQ Love this Hotel!!!
The Westin Copley Place is the best Hotel to stay at for a Red Sox Game weekend - or for playing around the city. You can park your car and just walk!
We love this hotel for Sox games - its only about a 10 min walk to the game - and then after the game, you just walk back - NO TRAFFIC!!
June 27, 2012
Rated 5 out of 5 Great bed, service and location
Great bed with nicely decorated room. Fast and Friendly services.
Superb location few steps from Boston's top shopping centers, well-known stretch of Boston's Newbury Street, Boston Public Library.
Surrounded by variety of cafes and restaurants. Easy access for green line T transportation.
January 9, 2012
Rated 3 out of 5 by Rsb27 Mr
Shower was narrow and rounded at the bottom. Should havre two comfortable sitting chairs.
June 28, 2014
Rated 5 out of 5 by Traveler300 Our Room Had A Great View!
We enjoyed our stay here. The only criticism is that the bed was not as comfortable as we would have expected. We were on a club level and had an incredible view of the river and Cambridge. Also watch out for the hefty parking fees! Overall, however, very convenient and enjoyable stay.
July 5, 2012
Rated 2 out of 5 by JE65 Disappointing for a Westin
I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good.
June 18, 2012
Rated 4 out of 5 by SadConferenceattendee Disappointed
I accepted an offer to upgrade my reservation to a junior suite. The offer promised great views of the city of Boston and the Charles River. The view from my junior suite was dominated by the wall of the adjacent building through some really dirty windows. Very disappointing. The staff was great, though.
June 24, 2014
Rated 5 out of 5 by meetings Conference Hotel
We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient.
Next, food for group lunches and dinners was one of the best and was healthy.
July 4, 2012
Rated 5 out of 5 by missy01 Amazing Junior Suite with River View
Wow! Very nice spacious, elegant
Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great,
easy access to everything.
Service was wonderful.
July 9, 2012
Rated 5 out of 5 by KristaB Always stay at the Westin Copley...
I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation!
January 11, 2012
Rated 5 out of 5 by stajusta Love the hotel, love the location
Fabulous stay in a great walking town. The staff was superb with a particular shout out to Juan the evening front desk guy from Colombia. He was very helpful on two occasions, warm and endeavored to please. The concierge team also did a great job recommending walking routes.
June 23, 2014