Rated 5 out of 5 by PrincessJoy Fabulous stay as always!
The Westin Copley Place is my personal favorite for a visit to the Boston area. The hotel is contemporary and cozy while the staff is so often accommodating. What brings me back time after time is the Westin Heavenly Bed. It is exactly that, absolutely heavenly. The sleep I receive at the Westin is like none other and I look forward to my next visit so that I may indulge again.
December 25, 2012
Rated 5 out of 5 by tfos Love the Westin Copley
I've stayed at The Westin Copley several times and love it's location - right in the heart of Boston's Back Bay and just a few minute walk from the Hancock Tower and other office buildings. I stayed this time also with my family on Fourth of July in a river view room and it was spectacular - our room aligned with the fireworks barge and the view was fantastic.
July 9, 2012
Rated 5 out of 5 by TwoTravelingFools Freedom Trail Trekkers....
Everything was fabulous - staff, room and location. Easy walk to everything from historical spots to shopping in two malls (did not have to go outside to shop. Only downside was neighbor kept slamming door each time they came and went - all day and late into the night.... Wouldn't let that stop you from staying here! Highly recommend this hotel!
October 8, 2012
Rated 4 out of 5 by Kev74 Hotel experience
Wonderful time while we celebrated our anniversary. Front escalator was not working upon our arrival and carrying two full suitcases was a challenge. But, outside of this the staff, food, room and service was excellent!!
June 15, 2014
Rated 5 out of 5 by Gene Excellent location - especially if weather is 'bad'
Attached to the Copley Center with an enclosed walkway and another to the Prudential Center Shopping Center - - which is great if it is raining, snowing or windy !!! Very large lobby area with a handy bar and restaurant. I had a fantastic view of the Boston area from my very large wall to wall windows.
September 14, 2012
Rated 5 out of 5 by MaryQ Love this Hotel!!!
The Westin Copley Place is the best Hotel to stay at for a Red Sox Game weekend - or for playing around the city. You can park your car and just walk!
We love this hotel for Sox games - its only about a 10 min walk to the game - and then after the game, you just walk back - NO TRAFFIC!!
June 27, 2012
Rated 5 out of 5 Great bed, service and location
Great bed with nicely decorated room. Fast and Friendly services.
Superb location few steps from Boston's top shopping centers, well-known stretch of Boston's Newbury Street, Boston Public Library.
Surrounded by variety of cafes and restaurants. Easy access for green line T transportation.
January 9, 2012
Rated 2 out of 5 by mjp14 Service in dire need of improvements
The facilities are what you'd expect for a hotel at this level, but unfortunately the staff performance is below average. After a long flight the check-in process was doubled or maybe tripled with an unnecessary sales pitch for their loyalty program. Room service didn't change the towels or restock the coffee, and they actually removed all of the coffee cups. Finally on check-out we were treated to an incorrect charge from the hotel bar to our room which still has not been properly refunded. In my experience all of these little problems point to unhappy employees, likely due to poor managers. I certainly hope they can find the problem and solve it to get their business back on track. I would not recommend staying here to any of my colleagues, and will explore one of the countless other options in this part of Boston on my next visit.
June 6, 2014
Rated 5 out of 5 by Traveler300 Our Room Had A Great View!
We enjoyed our stay here. The only criticism is that the bed was not as comfortable as we would have expected. We were on a club level and had an incredible view of the river and Cambridge. Also watch out for the hefty parking fees! Overall, however, very convenient and enjoyable stay.
July 5, 2012
Rated 2 out of 5 by JE65 Disappointing for a Westin
I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good.
June 18, 2012
Rated 5 out of 5 by meetings Conference Hotel
We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient.
Next, food for group lunches and dinners was one of the best and was healthy.
July 4, 2012
Rated 5 out of 5 by KristaB Always stay at the Westin Copley...
I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation!
January 11, 2012
Rated 5 out of 5 by missy01 Amazing Junior Suite with River View
Wow! Very nice spacious, elegant
Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great,
easy access to everything.
Service was wonderful.
July 9, 2012
Rated 5 out of 5 by Patrick2 This hotel is in a great location.
Having the car rental availability on site was very convenient.
I had the best eggs Benedict ever.
The room was quiet despite all the activities going on, and of course the bed was very comfortable..
December 31, 2012
Rated 5 out of 5 by Dean60 Great Hotel and People
I appreciate everything about the hotel but in particular the people. From the front desk, to the bar, to everyone I deal with, all of the hotel team are great.
June 13, 2014
Rated 5 out of 5 by Jack277 Superior Facility and Staff
My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston.
September 17, 2012
Rated 5 out of 5 by ubrugki The front desk was wonderful
Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance!
September 17, 2012
Rated 5 out of 5 by Schmoo Love This Hotel
Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc...
September 13, 2012
Rated 1 out of 5 by lavendargirl Worst customer experience
I would not recommend this hotel to anyone traveling to Boston. I am a frequent traveler and travel frequently for work for the last 10 years. This was one of the most horrific hotel experiences of my life, in terms of customer service, staff attentiveness and everything else.
There are a lot other and much better SPG hotels in the area, please chose an alternate one. I wish I could give them 0 stars, however 1 is the minimum the system would allow me to rate.
June 1, 2014
Rated 5 out of 5 by drbergs parking fees obscenely high
even if the local area rates are comparable, parking should never exceed 10% of room charge.
November 10, 2012
Rated 5 out of 5 by randomnick12432453 Great Stay, Will Return.
Stayed here from Feb 12 to March 2, 2014. No upgrades available at check-in but the front desk staff (Dan G) was very professional and exhibited great service -- thanked me for my loyalty to SPG, walked around the counter to hand me my key card, personally showed me a couple of additional room layouts when I complained that the initial room assignment was too stuffy in layout, spotted me as I was walking to check out, greeted me, and checked me out himself. He was most accommodating and found me a corner room junior suite on the 33rd floor from Feb 16 onwards. I appreciated the effort as having a bit more room helps, especially on a longer stay. Room was spacious and had a great view.
Breakfast buffet at The Huntington is excellent and the best among the SPG hotels in Boston. Platinum amenity provides for free continental buffet, with an option to upgrade to the full buffet for $7.95. The manager regularly comped my breakfast upgrade, which was a nice gesture. With the exception of Marie, wait-staff had inconsistent service and one had poor attitude -- I had walked in for breakfast 5min before closing time on a Saturday and instead of welcoming me and seating me immediately, she loudly asked the hostess "isn't it eleven already" (I can hear what you are saying lady).
Location-wise, Westin Copley is great since it's connected to Copley Mall/Prudential, so one can remain indoors during winter. Many restaurants deliver straight to the room. Food from Ingredients "restaurant" is surprisingly good.
One of the staff called me the night before check-out to ask about my stay, which was a nice touch.
Only grouse is that the Events and Meetings Team is generally unresponsive to email. I had emailed about quotations for a private event prior to my arrival and received no reply. Spoke with the Associate Director for Catering Sales in person more than two weeks ago, was given a tour, and promised that her staff Andrea M. will be in touch via email. Still waiting for my reply. I emailed Amex Concierge in the meantime and got the information I wanted, but I thought that was a clear service lapse there.
Will definitely return and recommend.
March 2, 2014
Rated 3 out of 5 by Jer56 No heavenly bath here!
I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again!
October 22, 2013
Rated 3 out of 5 by Nickname1122 Nothing Special
We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean.
The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated.
The toilet required numerous flushes to operate correctly.
The staff was friendly and the location is very good. Valet parking was $40 per night
For the money, one can do much better.
October 14, 2013
Rated 3 out of 5 by Baileygirl Was very disappointed in service...
This is our first time staying at the Weston Copley Place. We were there for a wedding being held at another venue. Upon check in at 4 p.m. (hotel check in is at 3), we were told that one of two rooms was not ready (still being cleaned). It took about 20 more minutes for the room to be ready, which in itself isn't that big a deal, but for what we were paying for a room, we felt it should have been ready by 3 pm. Now we were in a rush to get ready for the wedding.
Our other disappointment was that when I made the reservation, I specifically asked for a roll away cot in one of our two rooms. They informed me it would be an extra $15 which I gladly paid. When we got to the hotel, I reminded the front desk about the cot and when we got up to the room, no cot. We then called the front desk before we left to go to wedding...said they would bring it right up, and when we got back at 1 am, no cot. Now I am aggravated. Called front desk, AGAIN, and they said, once again, they would bring it right up. Waited 20 minutes, and AGAIN, no cot. We called AGAIN and started to get angry with whomever we spoke with. She handled it very well, called whoever was supposed to deliver it and called us right back to say it was on its way up. When it got to the room, the person delivering was very snippy and very accusatory...this was at 1:30 a.m. Not happy...would like a refund for the cot.
June 9, 2013
Rated 5 out of 5 by Scottedina Amazing staff - Awesome location
Never have a been so impressed with an entire staff. Friendly, accommodating,
helpful and genuine! I originally called about another SPG property in Boston
and got a hold of in house reservations and requested a room that would
accommodate our needs( family of 5). The woman was extremely nice and concerned
about our needs and suggested the Westin based on room type and location, view
of the fireworks from our room. She blocked a corner suite for us with two
queen beds and a pull out great for our family and it had a view of the river,
Trinity Church and the fireworks.
Upon check in there was plenty of staff available to help and the process was
fast. The only drawback was our room was not ready (we arrived after 3:00) and
they had a hard time finding somewhere for us to change clothes. They suggested
their workout area which only had shower areas that had been used multiple times
and were in need of refreshing. Because of this delay I missed an appointment I
We had breakfast each day and everyday it was a excellent buffet. Good
selection, always warm and fresh. The outstanding feature was the staff in the
restaurant. They were so friendly, great to my kids, remember special requests
that we had (decaf, blueberry muffin, etc) and they volunteered directions and
ideas for things to do.
There was always available staff and everyone was genuine, helpful and friendly.
I even saw them giving bottles of water to guests coming in from their morning jogs.
Overall one of the best stays ever!!!
July 9, 2012
Rated 4 out of 5 by BOSTON12 Great Location/ Great Price
the pricing of the hotel compared to others in the area was very good. the rooms were clean, spacious and comfortable. wish they could have honored my wishes for the two rooms i booked to be next to each other or at least on the same floor.
I was disappointed they did not mention when they say they use my credit card as a hold in case there are damages they actually mean they are charging an amount. Now there is a hold on my credit card for 7-10 days.
I was also disappointed that when I checked in the person was basically on the phone the whole time i was checking. The person could have at least have said excuse me/apologize for being on the phone.
August 29, 2012
Rated 1 out of 5 by DontStayHere Slept on a couch, horrible service
I booked a room for 2 nights online. When I showed up they told me they were overbooked so I ended up sleeping on a pull-out couch the first night. I think sleeping on the floor would have been more comfortable. At least it would be flat, rather than having metal bars jamming you in the ribs. The hotel agreed to give me a free night's worth of points to make up for the problem. Unfortunately, the bill they gave me was confusing, and rather than reflecting 2 nights stay it only showed one night with some sort of an account balance transfer. When I submitted the bill to be reimbursed from my employer, my employer called the hotel, who explained that the balance transfer was because I had to sleep on a couch, at which point my employer asked the hotel to take back the Starwood points from me, and refund the room cost, so that my employer could not reimburse me for the room. Of course my employer shouldn't be the beneficiary of my misfortune. Despite the fact that I booked this room with my own credit card and my employer is not a party to the transaction, the hotel actually agrees to do this without even checking with me. So I just come to find out from my employer that they refuse to repay me the cost of the room, but they had to hotel refund me the cost and take away my Starpoints. I called the hotel to complain, where I was kicked around for about 10 minutes before I could talk to anyone about the problem. Finally, the person who does talk to me offers no solution, and says that they will have accounting contact me. I leave my phone number and e-mail address. BUT NOBODY CONTACTS ME! Inexcusable.
March 12, 2013
Rated 4 out of 5 by Hilary101 So much better than expected!
I had a reservation for connecting rooms and was worried that they wouldn't have any available or they would be on a low floor. We checked in and got two gorgeous rooms on the 30th floor with a beautiful view of South Boston. The rooms were large and nicely decorated. The bed was a little firm and sheets a little stiff, but that was fine. Also, we did have a problem with our heat. We couldn't get it to turn off!!! It was about 77 all night! But the room was great, nice shower and bathroom and the food in Bar 81 and for breakfast was very good and the location was so convenient. Near Copley T and shopping. My kids loved the pool too!
December 26, 2012
Rated 5 out of 5 by Linda56 Keepsake memory
We stayed at The Westin Copley Place for the weekend of our daughter's wedding, which was hosted at The Westin. From the moment we were greeted by the Front Desk staff to our departure we felt like we were at home. The staff took care of our smallest details, our rooms were ready upon arrival, the view from the hotel rooms were breathtaking! Any guest from out of town should make this hotel their destination. Boston shines from every vantage point from this propery. Centrally located to the finest shops and superior restaurants, both within the property and outside its door. Make this your home away from home. We will return....
September 13, 2012
Rated 5 out of 5 by JP22712 Awesome as always!
From the moment I arrived, I had no complaints. I head to Boston periodically to visit family and discovered this hotel a couple years ago - now I wouldn't stay anyplace else. My daughter and I had a very early flight in this year arriving in the city about 8 am. On a whim, because we were exhausted (I had left my home about 4am), I decided to head straight to the hotel just to see if it would be possible to check in early. The staff was able to give us a room at that time so we were able to get some rest before embarking on a day of visiting the city.
The room was great, the staff superb and I have absolutely no complaints.
December 17, 2013