波士顿考泼利广场威斯汀酒店

  • 美国
  • 马萨诸塞州,
  • 波士顿
  • 10 Huntington Avenue
  • 邮政编码 02116
  • 地图

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年龄要求政策

客人必须年满 21 岁并提供带照片的身份证才能预订客房和/或登记入住。

Rated 4.2 out of 5 by 656 reviewers.
Rated 2 out of 5 by Disappointing for a Westin I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good. June 18, 2012
Rated 4 out of 5 by Good Hotel Stayed at the hotel for a conference and it has a great location. For the price one would expect it to offer free internet to its patrons in the room. Same for the complementary shaving razor - for the price better quality or at least more than one complementary razor would not hurt. Hotel was clean and has very efficient and friendly staff though the inside of the hotel feels cramped and dark - more windows/lights would help. Also the room had four pillows but all were of same size which is not too helpful if it does not suit your preference. June 23, 2014
Rated 5 out of 5 by Conference Hotel We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient. Next, food for group lunches and dinners was one of the best and was healthy. July 4, 2012
Rated 4 out of 5 by pool door didn't work wi Pool a little murky. No staff at all. July 15, 2014
Rated 4 out of 5 by Room Service Recovery Overall it was a good stay but the room service staff made the difference to my visit. The quality of food was excellent but more impressive was the recovery by ( Peggy? - Jamaican order- taker) after a breakfast order came incomplete. The missing items were sent pronto and on return to our room, a lovely sweets platter was discovered with apology note. Well done Peggy and Co. ! July 8, 2014
Rated 4 out of 5 by OK for business Good facilities for business meetings. July 14, 2014
Rated 5 out of 5 by Amazing Junior Suite with River View Wow! Very nice spacious, elegant Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great, easy access to everything. Service was wonderful. July 9, 2012
Rated 5 out of 5 by Always stay at the Westin Copley... I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation! January 11, 2012
Rated 5 out of 5 by This hotel is in a great location. Having the car rental availability on site was very convenient. I had the best eggs Benedict ever. The room was quiet despite all the activities going on, and of course the bed was very comfortable.. December 31, 2012
Rated 5 out of 5 by Superior Facility and Staff My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston. September 17, 2012
Rated 5 out of 5 by The front desk was wonderful Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance! September 17, 2012
Rated 4 out of 5 by This hotel has a great location Great location, staff was very helpful and the quality was good. July 13, 2014
Rated 5 out of 5 by Love This Hotel Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc... September 13, 2012
Rated 5 out of 5 by parking fees obscenely high even if the local area rates are comparable, parking should never exceed 10% of room charge. November 10, 2012
Rated 3 out of 5 by No heavenly bath here! I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again! October 22, 2013
Rated 3 out of 5 by Nothing Special We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean. The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated. The toilet required numerous flushes to operate correctly. The staff was friendly and the location is very good. Valet parking was $40 per night For the money, one can do much better. October 14, 2013
Rated 5 out of 5 by The hotel and restaurant staff are great. Great team all around and very comfortable rooms. July 11, 2014
Rated 3 out of 5 by Was very disappointed in service... This is our first time staying at the Weston Copley Place. We were there for a wedding being held at another venue. Upon check in at 4 p.m. (hotel check in is at 3), we were told that one of two rooms was not ready (still being cleaned). It took about 20 more minutes for the room to be ready, which in itself isn't that big a deal, but for what we were paying for a room, we felt it should have been ready by 3 pm. Now we were in a rush to get ready for the wedding. Our other disappointment was that when I made the reservation, I specifically asked for a roll away cot in one of our two rooms. They informed me it would be an extra $15 which I gladly paid. When we got to the hotel, I reminded the front desk about the cot and when we got up to the room, no cot. We then called the front desk before we left to go to wedding...said they would bring it right up, and when we got back at 1 am, no cot. Now I am aggravated. Called front desk, AGAIN, and they said, once again, they would bring it right up. Waited 20 minutes, and AGAIN, no cot. We called AGAIN and started to get angry with whomever we spoke with. She handled it very well, called whoever was supposed to deliver it and called us right back to say it was on its way up. When it got to the room, the person delivering was very snippy and very accusatory...this was at 1:30 a.m. Not happy...would like a refund for the cot. June 9, 2013
Rated 5 out of 5 by Room service We ordered 4 pieces of boston cream pie for our 5 year old's birthday and much to his delight the staff also gave him a little duckling book! Thank you so much! July 9, 2014
Rated 4 out of 5 by Fantastic views, helpful staff We had a fantastic experience at the Westin Copley. The location is superb for sightseeing, shopping and restaurants. The staff was welcoming and helpful. Our suite had fantastic panoramic views of the city. July 8, 2014
Rated 5 out of 5 by You're well taken care of here. This was my second stay at this Westin. I came back because my first stay was great. Also it is within walking distance of both the MFA and the Gardner Museums and the Symphony. Everyone is very friendly and helpful and made dinner reservations for me. It was a great stay. July 7, 2014
Rated 2 out of 5 by Westin Copley We booked with the Chicago Cubs Fan Tours. Upon arrival, the bell man was VERY rude. We wanted to take our suitcase with us instead of allowing him to deliver it to our room because we could not wait for it to arrive in the room. He told us we needed to take the escalator with our suitcase because the elevators were very busy. (The escalator was not working) Trying to check in (on the 2nd Floor), the lady could not find our reservation or our starwood member number. Instead of asking for assistance she kept messing around on the computer. Finally I asked a manager for assistance and he pulled the information right up. Lastly, our tour group was suppose to meet in the lobby at 11:00 to pick up visitors package for Fenway Park. No one was in the lobby. The concierge knew nothing and made no effort to try to find out. We witnessed other guests being treated in the same manner and I was really afraid that the people in Boston were going to all be this rude. I was very happy to find that the people in Boston (except for the Westin) were very nice, helpful and fun to visit with. I will never stay at this Westin again and will recommend to the Chicago Cubs Fans organization that they chose another hotel for future group events in Boston. July 10, 2014
Rated 5 out of 5 by Boston Convention I set certain expectations when I stay at a Westin, and your Boston Copley facility surpassed my expections. I asked for and received an early check-in and last check-out. Staff, facility, food were all excellent. See you next time I am in Boston. July 7, 2014
Rated 2 out of 5 by Unsatisfactory I was asked to provide a credit card number as a deposit when I first registered. I was informed this card would not be charged and I could use a different card upon departure. Both cards were charged (as indicated by the bank accounts) though their accounting department indicated only one card had been charged. We left them a voicemail and they have yet to respond on why this is so. Also the charge amounts reflected in the bank accounts do not reflect the amounts on the invoice sent via email. June 23, 2014
Rated 4 out of 5 by Great Concierge service By far, Dennis Sawyer, the concierge or guest relations person on duty the night before my departure wins an "Outstanding" mark for the exceptional, patient and thorough customer service he provided. The hotel's facilities did not accomodate the printing of my boading pass. Dennis handled that request for me but took service to another level when he actually contacted my airline to resolve a seating problem. Thank you. June 30, 2014
Rated 5 out of 5 by Amazing staff - Awesome location Never have a been so impressed with an entire staff. Friendly, accommodating, helpful and genuine! I originally called about another SPG property in Boston and got a hold of in house reservations and requested a room that would accommodate our needs( family of 5). The woman was extremely nice and concerned about our needs and suggested the Westin based on room type and location, view of the fireworks from our room. She blocked a corner suite for us with two queen beds and a pull out great for our family and it had a view of the river, Trinity Church and the fireworks. Upon check in there was plenty of staff available to help and the process was fast. The only drawback was our room was not ready (we arrived after 3:00) and they had a hard time finding somewhere for us to change clothes. They suggested their workout area which only had shower areas that had been used multiple times and were in need of refreshing. Because of this delay I missed an appointment I had scheduled. We had breakfast each day and everyday it was a excellent buffet. Good selection, always warm and fresh. The outstanding feature was the staff in the restaurant. They were so friendly, great to my kids, remember special requests that we had (decaf, blueberry muffin, etc) and they volunteered directions and ideas for things to do. There was always available staff and everyone was genuine, helpful and friendly. I even saw them giving bottles of water to guests coming in from their morning jogs. Overall one of the best stays ever!!! July 9, 2012
Rated 5 out of 5 by Great Stay, Will Return. Stayed here from Feb 12 to March 2, 2014. No upgrades available at check-in but the front desk staff (Dan G) was very professional and exhibited great service -- thanked me for my loyalty to SPG, walked around the counter to hand me my key card, personally showed me a couple of additional room layouts when I complained that the initial room assignment was too stuffy in layout, spotted me as I was walking to check out, greeted me, and checked me out himself. He was most accommodating and found me a corner room junior suite on the 33rd floor from Feb 16 onwards. I appreciated the effort as having a bit more room helps, especially on a longer stay. Room was spacious and had a great view. Breakfast buffet at The Huntington is excellent and the best among the SPG hotels in Boston. Platinum amenity provides for free continental buffet, with an option to upgrade to the full buffet for $7.95. The manager regularly comped my breakfast upgrade, which was a nice gesture. With the exception of Marie, wait-staff had inconsistent service and one had poor attitude -- I had walked in for breakfast 5min before closing time on a Saturday and instead of welcoming me and seating me immediately, she loudly asked the hostess "isn't it eleven already" (I can hear what you are saying lady). Location-wise, Westin Copley is great since it's connected to Copley Mall/Prudential, so one can remain indoors during winter. Many restaurants deliver straight to the room. Food from Ingredients "restaurant" is surprisingly good. One of the staff called me the night before check-out to ask about my stay, which was a nice touch. Only grouse is that the Events and Meetings Team is generally unresponsive to email. I had emailed about quotations for a private event prior to my arrival and received no reply. Spoke with the Associate Director for Catering Sales in person more than two weeks ago, was given a tour, and promised that her staff Andrea M. will be in touch via email. Still waiting for my reply. I emailed Amex Concierge in the meantime and got the information I wanted, but I thought that was a clear service lapse there. Will definitely return and recommend. March 2, 2014
Rated 4 out of 5 by Great Location/ Great Price the pricing of the hotel compared to others in the area was very good. the rooms were clean, spacious and comfortable. wish they could have honored my wishes for the two rooms i booked to be next to each other or at least on the same floor. I was disappointed they did not mention when they say they use my credit card as a hold in case there are damages they actually mean they are charging an amount. Now there is a hold on my credit card for 7-10 days. I was also disappointed that when I checked in the person was basically on the phone the whole time i was checking. The person could have at least have said excuse me/apologize for being on the phone. August 29, 2012
Rated 1 out of 5 by Slept on a couch, horrible service I booked a room for 2 nights online. When I showed up they told me they were overbooked so I ended up sleeping on a pull-out couch the first night. I think sleeping on the floor would have been more comfortable. At least it would be flat, rather than having metal bars jamming you in the ribs. The hotel agreed to give me a free night's worth of points to make up for the problem. Unfortunately, the bill they gave me was confusing, and rather than reflecting 2 nights stay it only showed one night with some sort of an account balance transfer. When I submitted the bill to be reimbursed from my employer, my employer called the hotel, who explained that the balance transfer was because I had to sleep on a couch, at which point my employer asked the hotel to take back the Starwood points from me, and refund the room cost, so that my employer could not reimburse me for the room. Of course my employer shouldn't be the beneficiary of my misfortune. Despite the fact that I booked this room with my own credit card and my employer is not a party to the transaction, the hotel actually agrees to do this without even checking with me. So I just come to find out from my employer that they refuse to repay me the cost of the room, but they had to hotel refund me the cost and take away my Starpoints. I called the hotel to complain, where I was kicked around for about 10 minutes before I could talk to anyone about the problem. Finally, the person who does talk to me offers no solution, and says that they will have accounting contact me. I leave my phone number and e-mail address. BUT NOBODY CONTACTS ME! Inexcusable. March 12, 2013
Rated 5 out of 5 by very centrally located to fun places and things to do. We enjoyed everything about the Westin Copley. All the staff and services were excellent. The conceirge staff was wonderful and recommended great places. We would stay with you again. Great shopping in the connected malls. Karen &Robyn July 6, 2014
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