Rated 4 out of 5 by DeputyDawg Bring a GPS
Hotel layout seriously needs signs. Nice place but one can wander for hours trying to find a specific destination. Not many clear instructions as to how to find conference rooms, the Link which is a tube between hotels, and the lobby are just a few. Also, disappointed in a near $10 charge, per day, for in-room internet access. I've stayed all over the world and this is the highest i've found, especially for a moderately upscale facility. At this time the fee would hold me back from recommending to fellow travelers. Makes it seem a valid business tool is just a toy and a chance to fill out your bottom line.
February 25, 2013
Rated 4 out of 5 by MZZF Recent stay not great
I have stayed at this hotel previously and had a great experience but this time was different. When I reached my room, there were no hangers in the closet, no remote control for the television, and the room was 62 degrees which was pretty disappointing after coming in from the outside of 10 degrees. I turned up the thermostat to 70 degrees hoping the room would warm up. It never did and I slept in my bathrobe to try and stay warm. I called maintenance the next morning and fortunately they were able to fix the problem. But it was a pretty cold night. I would have expected better quality control from Westin. The best part was the valet parking which worked like a well oiled machine.
December 9, 2013
Rated 3 out of 5 by Lien not very pleasant experience
Room is quite nice, considering prime location at Crown Center. Not very clean though, room has red stain on the carpet, and despite being told that we're staying extra night and informed front desk we keep getting knock by the housekeeping staff three times. Already informed the first crew of housekeeping that no need to clean only need water and towels but second and third person knocked and tried to open bolted door. It's a nuisance. Reprogrammed key given by front desk not opening correctly. One doesn't open the room door but give pool access. Other doesn't give pool access but open room? Weird. Also pool not very children friendly, can't even bring floatation device for kids?
August 8, 2012
Rated 4 out of 5 by Mrbizniss1 Great Stay
Overall I had a great stay. I was in town for a conference. I have a lot of experience traveling for business, especially for conferences. What I have found is either a hotel can handle the influx of people or their staff struggles. I would say the Westin did a great job. The only set back I had was that room service was not prepared, as they told me it would be and hour to hour and half if I wanted room service. So, tried the buffet and the food was too be desired. The staff in the restaraunt were very kind and attentive, but they were out of things and it could have been a little more fresh. It was a minimal setback in my stay and would definitely stay again. Beds are AMAZING!!!!
February 17, 2013
Rated 1 out of 5 by Smm004 Room was ready, even with reservations.
Very disappointed with our experience here. Check in was at 3, we got there at 4 and our room wasn't ready yet. They had no estimate of when it would be ready, no offer of discount or free upgrade. After 45 min wait others that came in after us were getting rooms. At least five others in our group had this same experience. Also the air conditioner in the room did not work so it was hot and stuffy even with the patio door open. When we ask at check out they did offer to take off the parking fee. This was not what I expected from a hotel of this quality and price! We will not be staying there again.
February 18, 2014
Rated 4 out of 5 by WorldTraveler73 Solid Hotel
Generally solid hotel with pleasant and helpful staff, nice rooms (especially the larger corner rooms with good views of the city) and all of the typical Westin amenities. Nothing spectacular, but nothing really deficient either. Did not try the restaurant, so can not comment there. Location is convenient between the Downtown Light and Power District to the north and the trendy Westport restaurant/bar area and the Country Club Plaza shopping district to the south. Connected to Crown Center mall and by skywalk to Union Station, so very convenient to those places without having to go outside.
March 10, 2014
Rated 2 out of 5 by sls12 It was fine, but wouldn't recommend
There is nothing horrible about this hotel, but also nothing great. The fact that you have to pay extra for the gym and internet in the room is annoying. While on business (probably like most people staying in the hotel), I wanted to shoot off a few emails before I went to sleep. It was annoying it was going to cost me $20 to do that. I've also never been to a hotel that you had to pay for the gym. Don't you want to encourage guests to stay active?
My initial room smelled horrible and I had to switch. Even in my new room, the hallway smelled like smoke. The plus side is that the staff was friendly.
September 20, 2013
Rated 5 out of 5 by JennZ Comfortable stay at Kansas City
The Westin is a great choice, esp if you are going to take advantage of nearby attractions like Legoland, Crown Center, downtown Power/light district, or have a conference in town.
I was assigned a handicapped room I think probably b/c it was the last room available for a busy week. It was a very comfortable room. Staff responsive to my needs (like when I needed power outlet fixed).
I would say my only issue was that it wasn't the cleanest bathroom. Stains seen on bathroom floor - looked like coffee.
Nice to have free robe to use, plus water.
Nice to have refrigerator in room.
March 31, 2014
Rated 5 out of 5 by Gayle08 Exceeded our expectations at every level
We spent a weekend at the Westin Crown Center Hotel, and were totally wowed at every turn. Our room was beautiful, the decor obviously recently updated, and our view of the WW1 Memorial stunning. Every detail, from the coffee to the toiletries provided, were top quality. We had not taken exercise clothes and were so impressed to realize that one could rent workout apparel and shoes at a very reasonable rate. The exercise equipment in the exercise room were top of the line and neatly maintained. Again, the views from this area were gorgeous. Although we live in suburban Kansas City, we will return to the Westin for more visits- it was truly a relaxing getaway in which we felt totally pampered!
February 3, 2014
Rated 5 out of 5 by EMartin Hotel staff are absolutely wonderful!
I visited Westin while in town on business. Alex at the front desk checked me and my travel companion into our rooms. Jokingly I mentioned a complimentary bottle of champagne after a day of travel, not ever expecting that would actually happen...and not 15 mins after I got into my room was a knock on the door with a bottle of champagne and strawberries! What a wonderful and unexpected surprise for us! Every staff member we passed was so kind and helpful during our visit. I can honestly say I have NEVER had such amazing service at a hotel from time of arrival to the moment we departed. Paul our bellman, who said he had worked at the Westin for 41 years, was such a great treat to end our stay! Hands down the best!
April 10, 2014
Rated 5 out of 5 by abby90 Top Notch Hotel and Staff
This hotel is everything you would expect from a Westin, but in particular, the staff was amazing. From the minute you step on the premises you are treated like you are the only guests in sight. The valet attendants, bell hop, front desk personnel, housekeeping and management were not only friendly, but genuine. They sought out the needs of each guest and then went out of their way to meet them.
In addition, the hotel had a modern and classy, yet very comfortable feel. It is very conveniently located near Power and Light, Country Club Plaza and is attached to Crown Center and Union Station.
July 24, 2013
Rated 5 out of 5 by RonaJ Great Location and really nice hotel
The Westin Crown Center Hotel is a beautiful place to stay. My room was really comfortable and clean. The renovation of the lobby was happening when I was last here 2-3 years ago and it's beautifully done - very modern, yet comfortable and easy to relax in.
Great access to the Crown Center Mall - just a short walk across the lobby or around the corner from the elevators.
My only surprise was with the cost of internet in the room. It didn't even occur to me that I might need to pay for internet access in such a lovely hotel. But the concierges were extremely knowledgeable, so I was able to ask and they gave me the driving directions that I was wanting to research.
Thank you for the lovely stay!
June 9, 2013
Rated 5 out of 5 by JamieOKC Another Excellent Year!
I stay at the Westin every December for a work trip and always bring the family with me. While trying to keep things as simple as possible, and getting the rooms that worked for the family, I unintentionally foiled the entire reservation. It only took one call and it seemed as the entire management team came to the rescue. The error was all mine, however, the staff went out their way to fix the problem and get us into the rooms we wanted.
Rooms were clean, housekeeping prompt, staff was friendly and professional. If you're going to crown Center for work or play you should put the Westin at the top of the list!
It's always a fantastic stay at the Westin and we're already planning the next trip!
December 23, 2013
Rated 5 out of 5 by omahawk2000 Nothing really to complain about at this hotel.
Except...for a Westin the carpet in the room could be a little newer, the TV at least a 42"er and the bedding (sheets, pillows) be just a bit more plush. Otherwise everything else was just fine. One other thing, lunch at the Brassier restaurant (if it is a Westin-owned eatery) at 1:00pm on a Sunday is not very well managed and service was lacking. Even my 11 year old said the service was bad (and he's a fast food restaurant goer). The food was good but the whole experience in that type of setting was...upsetting. So you see, nothing really to complain about the hotel. Book with confidence.
July 24, 2013
Rated 5 out of 5 by DirkPitt June conference
Overall, a very nice experience
June 23, 2014
Rated 2 out of 5 by Marggie1976 Unresponsive Management
We arrived on 06/25/14 with our confirmation for a Garden Suite and were told the attached bedroom to the suite had been given to another person. The staff advised the manager was at lunch and offered to allow us to go ahead and rent the suite portion of the room and stay on the "pull out sofa". The other option was to be moved to a regular size room on the club floor with club access. I explained we were there for our anniversary which is why we had booked the suite, we were only checking in at 5:00 p.m. and a pull out sofa was not acceptable. Also, the benefits of the club were not going to assist us as we had reservations at a nearby restaurant. We were told the hotel apologized and were placed in the regular room on the club floor and told the room would be "comped". The next morning I went to check out and requested a copy of the bill due to the confusion and was presented a copy of a bill showing we had stayed in the Garden Suite and were being billed over $450.00! I had my hard envelope showing we were in 1741 and explained to the morning staff what had happened and she said "the manager has stepped away." She then changed the bill to the regular cost of the club floor room to over $200.00. I was not seeking a free room; however, I should not have been told the room would be comped and then the not have the room even changed in the computer from the original price and listing of the suite, let alone charged for the room I never wanted in the first place. I have to wonder how this would have been handled had a manager been present to speak with either time. The evening of check in a bottle of Champagne and a snack box was delivered, which was appreciated.
June 27, 2014
Rated 1 out of 5 by Scott72 Bad experience at the Westin
The Good: Hotel staff was friendly.
The Bad: Had to wait in line 20 to 30 minutes just to get checked in.
The Ugly: When I finally made it to my room I realized that the room had not been cleaned. The bed wasn't made, dirty towels and washcloths were all over the bathroom, and the trash had not been emptied. My wife and I stayed in the room because it was nearly 1 a.m. and we were exhausted. I did request clean towels, washcloths, etc. which were brought to our room. However, when I went to take my shower the next morning I had to make another call to guest services because they hadn't brought up everything I had requested. This particular stay at the Westin resulted in two thumbs down--way down.
March 25, 2013
Rated 3 out of 5 by militarymom Memorial Day Weekend
Since our family was involved with both Celebration at the Station AND Memorial Day at the Liberty Memorial, I thought that the Weston would be the greatest added experience. For the time spent in our room, ( not the hotel's fault ) but I had checked to see if we could get some sort of a discount and I was told no. Being from a Military Family, I guess I expected a little bit more from the Weston. But I have had good experiences with them, just not staying there as a guest.
May 27, 2014
Rated 3 out of 5 by schub229 Needs an update
We stayed here to attend a wedding so this was not our hotel of choice even though I'm a Starwood member. There was a dirty Q-tip and Kleenex outside our door as we entered--which stayed there for 2 days. Room wasn't bad, but coffee maker was on a wall with no outlet. Bathroom was in good shape, There is a large hole at the top of the window which is straight ahead and to the right of the room. Bottom sheet on the bed didn't fit-didn't even tuck in on the one side. No AC in fitness room which cost $15 and it was 107 outside! Avocado for salad was all brown-brought out on separate plate.
July 14, 2012
Rated 5 out of 5 by Greeneyes52 What great people!!
Went to Rockfest, at Liberty Memorial on Saturday. It proceeded to rain and the place turned into straight mud. When the crowds left and we were all heading back to the hotel the staff was waiting for us with a water hose and bags for our shoes. I was very impressed. What a great place!! Everyone was super nice. They went way at of their way to help everyone. Great pool!! You feel like you are in heaven when you sleep on their beds.
June 2, 2014
Rated 3 out of 5 by Dave5688 Housekeepers Need Training
When I checked in and arrived at my room, there were no towels, no soap, no shampoo. I informed the front desk and they called Housekeeping. When I returned to my room a hour later, the towels were just placed in a pile on the bathroom counter and the amenities in a plastic bag next to them. There's a place for all that stuff but instead they just haphazardly placed it wherever. In addition, the housekeepers should prop the door open when going in & out. The door slams shut over and over because they keep getting supplies and going back in the room. It's very annoying when you're next door or across the hall when they clean. Lastly, you should give your hotel guests free access to the Fitness Center.
May 9, 2013
Rated 3 out of 5 by danesmom03 Rude
I stay in KC for 2 nights every year.
Mainly for the balcony that is advertised on the site and when I called to verify with the hotel. (which is STILL advertised on the room information)
when I got there I had issues checking in-then to find out we had no balcony. They shut it off for 'a certain group' that comes into town.
I spoke over email with the manager who I'm sure had a laugh only saying I'm sorry.
Myself and group WILL be staying elsewhere for the years to come. We did have the breakfast last year and it was better then others in the city.
Thats the best comment I can give.
July 10, 2012
Rated 2 out of 5 by angelmex Not what I expected
My fisrt impression with the Westin Hotel was really bad.
I'm from Mexico and tha lady at the reception was rude, she couldn't have patience when speaking to us. My english is average and yet she was kinda upset because of it,
Our bathroom seemed to be half cleaned at our arrival with the lack of some essential items. The rest of the days we never had new soap or shampoo, they even left the used and empty bottles there.
They charge for the internet in the rooms, what is really strange these days, and the "free" internet at the lobby was really slow.
My only good impression was our last talk with the lady the day we checked out, she was kind and she did have the patience to follow our conversation.
January 3, 2013
Rated 5 out of 5 by PoolKate Comfort and Convenience
The Westin KC at Crown Center is conveniently located across from the World War I Museum and Union Station, and connected to the Crown Center, with transportation available to other neighborhoods. The lobby is sleek and modern, very classy and comfortable. Large waterfalls on the Mezzanine level add special touch.
One of the best features was prices in the bar area - Happy Hour on weekdays had 1/2 price drinks and food; while breakfast there was very reasonable. Thus one could eat in the restaurant portion for full price or save by eating in the bar area. Also, several restaurants are in the Crown Center, thus saving one from having to eat expensive hotel meals for the entire visit.
Rooms were large, comfortable and included coffee pot and refrigerator.
April 28, 2014
Rated 3 out of 5 by JRblah Problems with the room
I had a number of problems.
First, the room was noisy. I could hear the conversation of the guests in the next room, through one of those two-way doors. This made it difficult for me to sleep.
Second, my shower in room 1023 was horrible. The mechanism to bring the water up to the shower head only half worked. Half of the water continued to pour straight down out of the faucet.
Third, the gym cost $5. Are you kidding me? This was more insulting than anything else. And also a first, I've never been to a hotel that charged to use the gym. Ridiculous.
April 10, 2014
Rated 5 out of 5 by Roscoe8 Superb Pet Accomodations
Your staff's acceptance and welcoming of my dog was excellent. My room was on the 6th floor. The balcony and huge grassy area there was a wonderful place for my pet to enjoy. I would reccommend this hotel to anyone travelling with a pet. Service and facilities far above the norm.
Thank You. And my dog thanks you.
February 10, 2012
Rated 2 out of 5 by Freddy27 Reservations
I was there to attend an Integrity Management Seminar. Due to staff changing plans, I called the night before to cancel one room of 4 that we had reserved. I was told that I would pay for one entire night's stay if I canceled the room or used it. I can understand a 10% to 15% fee, but to pay for an entire night when I don't need the room is not good business. I am a small business and times are not the best and to pay an extra $149 for a room that I did not need is a waste of my money. I will not recommend Westin Hotels in the future to anyone based on my reservation experience.
August 28, 2012
Rated 3 out of 5 by 3DOGS Great Meeting Facilities
This hotel did a great job of making sure that our needs were met during this meeting. The meeting rooms were a good size the food served was of good quality and the staff were all very friendly.
They have one server who has been there for decades and was as hard of a worker as the younger staff. Kudos to the Westin for their diversity.
June 5, 2014
Rated 3 out of 5 by Soccermom71 Noise
We were very pleased with the accommodations. However, throughout the entire evening we were awakened by a yelping dog, running young athletes in the hall, and a drunk wedding party pounding on our door, as well as others. The front desk replied that there was a wedding party on our floor and that just happens. They also could not help us regarding the yelping dog that barked and yelped all night. Never again will I pay the money you charge to stay and be disturbed all night. It was a weekend away for us and I am unhappy with the lack of sleep, and courtesy of your staff
April 15, 2013
Rated 3 out of 5 by KCGal Surprised by Westin
First room was very dirty (brown stains on bedskirt, white adhesive on mirror, stain on chair), that we asked to move. Staff changed us immediately into another room.
Room 2 (1554) was fine enough. Bathroom mirror caulk had come down and was hanging in front of the mirror. Everything was just a little run down but better than the prev. room.
At 1 am, the next room were yelling and slamming (these were drunk adults) their doors for a good 15 min. Security was called and they quieted down for the most part.
We were planning on ordering room service, but decided to leave.
The beds were very nice and the coffee in the morning was a nice touch. Staff is very nice and friendly. However, the actual hotel needs some work.
June 26, 2012