Rated 3 out of 5 by pats7 below standards
I was disappointed overall. Room very large, bu VERY dated. TV was way too small to even watch from the bed. Heater makes so much noise it wakes you in the night. Staff very focused on their chores, not too much on guests.
December 11, 2013
Rated 1 out of 5 by TheSkyistheLimit This hotel was disappointing
My initial room was not clean; therefore, I had to go back to the front desk to request a clean room. The room I was offered was way to small for the cost of this hotel. I am a business traveler either driving or flying to my destinations and do not enjoy having to deal with issues upon my arrival, especially, when the facility has been paid in advance. I was not able to cancel my reservation due to a timeline policy regarding cancellations. An exception should have been made since the hotel was obviously not prepared for my arrival even with a 17 day advance reservation. Shame on your management.
September 26, 2013
Rated 5 out of 5 by Jackh71 Columbus, OH stay
Exceptional, with great location for our activities
November 25, 2013
Rated 2 out of 5 by elll88 Needs Improvement
This hotel needs to upgrade the gym among other things. It was laud and I could hear the people next door as if they were in my room. The room was very very tiny and I don't think I'd be staying here again.
November 21, 2013
Rated 3 out of 5 by Vulaj This Hotel can use some more attention
The Hotel had a very welcoming feel with very helpful staff at the front counter.
The room was clean and updated with the exception of the restroom. There was mold growing on the top of the wallcovering, the shower doors seemed old and dirty, and the lighting was extremely poor.
November 18, 2013
Rated 1 out of 5 by Moonpie Small Room, unorganized staff, relies on being historic instead of providing good service
I stayed at the Westin only because of a wedding I was attending. There was a sign when we arrived with the wrong time posted for the rehearsal. Which wouldn't have been a big deal, but no one knew that the actual time was two hours later than posted, and since I arrived at the time the rehearsal was posted to start, I was concerned. Staff never called when they said they would call the room when they verified time. No one who worked there seemed to know what was going on. Drinks at the bar were $10, they were good, but overpriced. They forced you to valet park your car for $22 a night, and we saw a manager actually have to scold the valets for the rude way they were treating guests cars. We asked housekeeping to clean our room at 4pm, because we would be at the wedding, we had to call again at 6, our room got cleaned by 7pm, but they forgot towels. No complimentary breakfast, no free internet. They tell you up and down when you get there how 'upscale' they are, but it's only an old beautiful building, with small rooms, poor service, and NO luxuries.
November 18, 2013
Rated 4 out of 5 by Annie2 Great for Conferences
The Westin had everything I needed during my stay in Columbus for a conference which was held there.
The conference room was comfortable and had good sound, light, amenities and service (staff).
Hotel grill was good for lunch, food and service was good, fast.
Hotel Bar Thurbers was a nice place to relax when I arrived to unwind with a drink and appetizer. Bar tender Skyler was friendly and went out of her way to find diet sierra mist for my drinks. Unfortunately the bar manager was not as accomodating the following night, and actually argued with me that I didn't have diet sierra in my cocktails the night before. I felt that was rude.
October 29, 2013
Rated 3 out of 5 by BillMeme This hotel was disappointing
The only good thing was the proximity to the venue we were in town for. The food in Thurber Bar, including the coffee was cold when received and could not get any one's attention until it was time to pay the check, the bed was not "heavenly" as advertised, but pillows were hard and the bed not comfortable. The staff at the front desk answered questions in a manner that we were disturbing them and they were trying to get us away from the desk as soon as possible - even asking for a print out of our bill was a bother. It would have been nice to be advised by the desk, at check in, that there was a 5K run or something that would be playing music outside to wake us up in the morning, The sound-proofing in the rooms was non-existent, as heard other guests in the hallways and next door all night, and the toilet didn't work consistently. The very best thing about our stay was Dan, our breakfast waiter in the Cafe - he was superb. For the price, even though downtown and convenient, we have received better service at a motel and next time we will stay outside of the city and drive to the venue, even if more inconvenient.
November 18, 2013