Rated 2 out of 5 by Theborg This hotel needs an upgrade
While the heavenly bed is king, the room is small and the bathroom is reminiscent of old Germantown minus the ambiance and history. Lobby staff is courteous but housekeeping missed the mark. Close proximity to the riverfront and water activity assisted in keeping the rating up.
July 28, 2013
Rated 2 out of 5 by Danny5 Needs improvement in some areas
Let me preface this this review by saying Westin is my hotel of choice when I travel for business or pleasure. I have never had a bad experience before.
The hotel lobby is very nice and the front desk staff are professional and courteous as you'd expect at a Westin. The room was clean and comfortable although they clearly skimped on the budget for plumbing fixtures in the rooms. The gym was excellent, definitely one of the best I've seen at a Westin.
The restaurant staff and bellmen were a different story. My coworker and I told the host that we were in a hurry as he sat us for breakfast, there was one other table at the time. After 10 minutes of no one coming to our table I got up to see what was happening. As I approached the door to the kitchen I could hear a man and woman (later turned out to be the server and cook) arguing about a reality TV show. I got the server to take our order (eggs and toast). 15 minutes later as she came back to our table for the 1st time we asked about our food and she said "I'll bring it to you when it's ready." At that point we got up and left. Denny's has 10x the courtesy and service.
As we walked out front to catch a cab to our mtg there were 2 bellmen. One was on his cell phone and the other was talking to someone down the street a little, appeared to be a friend and not a guest. After flagging our own cab and starting to walk toward it both bellmen ran toward us and as we reached the cab they attempted to rip our bags from us to put them in the trunk, clearly an attempt to earn a tip. Embarrassing.
Based on my normal Westin experience I assume this was just a bad day for the restaurant and bell staff, but as we explain to our employees...in the service business you're only as good as your last customer and you must treat it like a Broadway play with the customer seeing it for the first time.
I did not enjoy the "play"on this visit.
July 27, 2013
Rated 4 out of 5 by Kiki812 It's the little things that count
I really like staying at this hotel, but I drink only decaf coffee, so when I checked in, I "traded out" my caffinated coffee for decaf. When my room was cleaned the naxt day, housekeeping replaced the decaf with caffinated. Also, they traded out my bath gel for soap. I was a little frustrated with all of this.
July 26, 2013
Rated 3 out of 5 by lm16 The hotel was not acccomodating
We had reservations in a block, arrived early. Called 3 times before arrival to make sure we could get in. I was told no problem. Upon arrival, we were told no, had to downgrade our room. We were told, because you had 4 weddings and couldnt get the rooms ready. Not my problem, our room should have been ready, period!
July 22, 2013
Rated 2 out of 5 by Eleanor55 The hotel is old and it shows
The staff were all very friendly and helpful. The hotel, however, is old and dirty. The carpets in the hallways were very dirty. The bathroom was very dirty. The shower had a lot of mold and was just plane dirty.
The room was small but comfortable.
July 19, 2013
Rated 2 out of 5 by QualRater Quality Review
Room comfort-Room was smaller than expected. However, i acknowledge that it's a historical hotel.
Staff met my needs-Three separate times I asked cleaning service to clean my room while I was walking my dog. This did not happen once. How difficult is it to deviate from numerical room order for cleaning a room??? Not even an offer to knock on the door with clean towels, soap or shampoo. My room was not cleaned once during my 3 night stay. Terrible customer service. The only redeeming quality here was the valet personnel. However, once when I called down to have my car brought around the "special care" line rang and rang with no answer. The first morning I also ordered room service for two breakfasts - only one was brought. I still can't figure out if I was charged for both. I called the care line and asked them to check with no response.
Room cleanliness-See comment above regarding staff. Also only one trashcan in the room - not one in the bathroom. Only one bar of soap for both hand washing and shower.
Facilities-Historic hotel. However, very noisy. Cleaning staff is noisy banging doors; hotel guests were noisy - wedding. Jail and police department next door so sirens are loud. Was surprised at homeless around hotel. Was asked for money twice and was followed back to hotel once after walking my dog.
SPG recognition - none at all.
I normally love Westin hotels and stay there because of reputation. Too bad.
July 15, 2013
Rated 5 out of 5 by Valentine57 So classy and comfy
We were in town for a wedding , and stayed with you. It was not our first time, and will not be our last. Your beds are wonderful , and the room was spotless. The staff is also exceptional.
July 15, 2013
Rated 4 out of 5 by Joanne16 Was Expecting MORE From A Westin
I have stayed at the Westin in Downtown Detroit. The room was larger, had a better view, did not smell like mildew, had higher finishes in the bathroom and the bathroom was much much larger. There were stains on my sheets and I never would have expected that from a Westin. I also thought that I would be able to get a discounted breakfast because other people that were staying there with our group got the same deal. I feel I spent enough money on valet parking and the room that they just could have made the exception for $12. The situation happened the morning right before we were leaving and it completely ruined my time.
July 14, 2013
Rated 3 out of 5 by jzld2 Check your credit card charges carefully!
The room was great, although small, and the staff was excellent, as far as meeting our needs while we were there. However, I was double charged for the room and almost 2 weeks later, I still do not have the room charge removed from my credit card, even after two phone calls 5 days apart and assurance both times that it would be taken care of immediately. I'm contemplating what steps to take next.
July 12, 2013
Rated 1 out of 5 by Floridafamily20 I was very disappointed with my room and service.
I never write reviews and am usually pretty easy to please. However, I feel I must write this. We are gold star elite spg members and have stayed in many Weston properties all over the world and this is by far the worst. It is not worth it's rating, in fact it should be a category 3 or even a two in my mind. Don't waste your points here, I mean it you'll be sorry!!!!! We were treated rudely by the front desk staff not just once but with every interaction we had with them. Our room was not supplied with the usual amenities, like towels and soap. We ordered from room service and the workout service and were basically ignored. Being a gold member we know that it is standard to upgrade if an upgrade room is available and they insisted on doing everything possible to not upgrade us. Needless to say we were not upgraded. When we asked for a roll away they told us they had none available and when we asked nicely if one comes available can they save it for us and they proceeded to tell us don't bother too many people ahead of you already asked. Yes there was a wait list and we cant be on it. The thing that bothers me most is not that we had a terrible room and bad service but it is the condescending tone of the front desk and the fact that they acted like we were a bother to them. Well don't worry we will never stay here again.
July 5, 2013
Rated 1 out of 5 by dp1108 New Mgmt
I have been coming here for years and I can only assume there is new mgmt or management issues.
My room was dirty upon arrival, shower backed up, and AC wasn't working. The valet lost keys for a day and nothing was done about it.
Terrible overall experience.
July 5, 2013
Rated 2 out of 5 by RhodeIslandMOM FAR BELOW -----------WESTIN STANDARD
$22 for parking, no self allowed.
Nice Lobby and Nice Staff
Too bad....no hot food at night
Rooms old and outdated #468
View of alley
Mold on bathroom ceiling
Dirty grout on tiles
No plugs near bed for cell phone
desk plugs are old... dont work
refrig does not get cold.....Internet $10 night
July 2, 2013
Rated 5 out of 5 by Jonathan8 Old but great!
Not knowing what to expect, I was a bit confused when arriving (We all have our horror GPS stories). Upon checking in and entering the room, my fears/confusion were assuaged. This hotel was wonderful and employed several excellent members that took courteous to a new level.
Two thumbs way up!
July 1, 2013
Rated 2 out of 5 by qkrwnsdud777 Quality Needs Improvement
I stayed at the junior suite.
The staff was nice and helpful.
However, the cleanliness of the room needs major improvement as I found dead insects in the bathroom sink.
Also found dusts and dead insects inside the glass cup by the TV.
I ordered in-room dining but the quality of food was atrocious. The calamari looks like it has been cooked like a week ago and the chicken dish was below expectations.
Overall, very disappointed.
June 27, 2013
Rated 5 out of 5 by Lmegk Beautiful Property
Excellent all around. Highly recommend.
June 25, 2013
Rated 5 out of 5 by DStowers My first time
This was my first time in Columbus and I must say, that the impression that I have for the city was directly reflected with my stay at The Westin. From the time I entered the hotel till the time I left, the staff was friendly and very helpful. I appreciate the service that Liz was able to provide prior to and during my stay. I do plan to frequent Columbus and I WILL be staying at The Westin and recommend everyone else to do the same.
June 24, 2013
Rated 5 out of 5 by TamB Great staff took care of needs promptly
Great staff all needs taken care of promptly. Hotel management did their best to accommodate our needs Thank you!!!!!
June 24, 2013
Rated 2 out of 5 by TGESG Expected better
This hotel needs to be remodeled. It does not seem to provide the quality I expected for a Westin Hotel in terms of the finishes and design. Perhaps you should consider a new interior design.
June 24, 2013
Rated 5 out of 5��by madpatter2001 Super staff!!
Wife and I stayed here as we were in town to see Wicked.. staff here were amazing!!...from the housecleaning staff to the bartenders... all were friendly and more than accomodating. Oh and if you stay here, be sure to order a Bloody Mary from the bar... they are amazing!!
June 24, 2013
Rated 4 out of 5 by Nan33 Very comfortable beds and pillows
Just a one-night stay for a family wedding. The beds and pillows were extremely comfortable. The staff were all very cordial and willing to help. The only glitch was slow-running drains in the bathroom. We spoke with a housekeeper on our way out for the evening who immediately called for it to be fixed, but upon our return only the bathtub drain was running freely, not the sink.
Overall, a very pleasant stay. Thank you.
June 24, 2013
Rated 4 out of 5 by Pete16 Elegant hotel
The hotel has a spacious and pretty lobby and the rooms are modern and clean. The ballroom was beautiful. It felt very upscale, especially for the rate. We were disappointed, however, that our room was not ready at the designated check-in time and that we had to wait almost 90 minutes for our room. Although the staff could see us waiting in the lobby, it wasn't until we repeatedly returned to the check-in desk inquiring about our room that we finally got one . It was as if we were invisible. Having just 45 minutes to get ready for a wedding didn't seem adequate and no one seemed very apologetic about it. Instead we received excuses about guests not checking out in time. A room should be available at the time of check-in. There were other guests waiting as well. Disappointing. But the room was very pretty when we finally got in.
June 24, 2013
Rated 5 out of 5 by Del42 Fantastic location
Was in town for our anniversary to see Wicked. The Westin was within walking distance of the Ohio Theatre. When we arrived, we received an unexpected room upgrade because it was our anniversary. Fabulous room!! Great place to stay in Columbus.
June 23, 2013
Rated 5 out of 5 by Rick84 Historic
Very nice, friendly professional staff!!!
June 20, 2013
Rated 2 out of 5 by Jessb0901 Staff not helpful
We were traveling with small children and needed to check in promptly. After a long wait past the check in time by at least 30-45 minutes we were told our rooms were still not ready and staff did not feel this was an issue they should address.
June 17, 2013
Rated 3 out of 5 by Mars Not a good experience
When we arrived we had to wait an hour for our room to be ready, and it wasnt like we got there early. We arrived at 3:30pm and somehow the room wasnt ready. There were numerous couples waiting for their rooms, and the groomsmen in the wedding i was there for didnt have time to even get checked in to his room because his room wasnt ready either.
Also the rooms were so tiny it was like i was in a doll house. I am a smaller person, as is my wife, and we had a hard time moving around the room without bumping into each other. The bathroom was impossible to have 2 people in it at the same time. It was very aggravating.
I forgot my cuff links for my suit, and when i called down to ask where i could go to get some the front desk person said there arent any that they are aware of downtown, but that she would ask and call me back to let me know. After waiting 15 minutes without a call back (wedding started in an hour) i called again and they let me know there wasnt anywhere downtown to get them but that they had an extra pair of crappy ones i could use. The fact that they had a pair i could use was awesome, but there was a store right next door that sold them bothered me because they should have known it was there.
June 10, 2013
Rated 3 out of 5 by ConferenceGoer Friendly Staff, customer ervice options need improvement
The room was small, there is no free Wi-Fi in the room which is incredibly unfriendly for business, there is no available shuttle provided by the hotel. I have had better amenities at value hotels.
June 6, 2013
Rated 5 out of 5 by Jan7958 Everyone was so nice.
The staff went out of their way to make us feel welcome.
June 2, 2013
Rated 5 out of 5 by DBITH Great service. Friendly staff
Front Door valet, front desk and restaurant staff very friendly, professional, helpful.
June 2, 2013
Rated 5 out of 5 by mg985 Great historical hotel
Great place to stay. Easy access to highways. Walking distance to a number of restaurant choices.
May 31, 2013
Rated 3 out of 5 by Mike OK Hotel
The public spaces of the hotel are great and the staff was very attentive to its guests. The rooms were another story, the need some upgrades to the rooms themselves and the HVAC definitely needs improvement (loud, made clunky noise when turning on and off) The refrigerator in the room did not work but the front desk called after i had settled in to see if the room was ok and promptly sent up another refrigerator which the set in the room.
May 24, 2013