Rated 4 out of 5 by LDB6 Hotel nice and great location
This hotel is nice and very clean and appealing visually. The staff were kind. However, I was not recognized as an SPG member with regard to room placement. The situation was explained to me, but I had to ask. Also the hotel does not offer complimentary WiFi, which I think is ridiculous for any hotel over 3 stars today. It is a great hotel for location, location, and location and super clean!
November 18, 2013
Rated 3 out of 5 by Energetic Lackluster front desk
Your front desk etiquette is in great need of improvement. When asked questions they didn't know even the address of the hotel. One gentleman couldn't tell me if there was a market in the area or direct me to the discount coupons sitting right in front of him at the desk for the mall, wouldn't look up information on a restaurant we were trying to get to or even help the new guy beside him.
March 25, 2013
Rated 4 out of 5 by billh Poor bathroom design
I enjoyed everything about your hotel except the bathroom. With a glass sliding door, there was no privacy. We were visiting with our daughter and her family who also had a room in your hotel. When we were in one room or the other visiting, there was no way that you could go to the bahtroom without everyone in the room being embarrassed. For that reason we will not return to this hotel.
July 1, 2013
Rated 5 out of 5 by tjmac Great Weekend Getaway
Our stay at the Westin in Dallas was just what my husband and I needed. The convenience of the hotel being connected to the Galleria and to nice restaurants was just perfect. We didn't leave the premises one time once we arrived. We did have a bit of difficulty in our reservations....but eventually we got all that worked out. Thanks for working out the problems in that regard......traci
October 3, 2012
Rated 4 out of 5 by Bing49 Bedding
The linens and pillows are luxurious! Quiet rooms also helped for an unusually restful sleep!
June 2, 2014
Rated 5 out of 5 by Attorney807 Everything great but check in
Love your hotel, the amenities, the cleanliness, the shower, esp the window seat with the built in chaise! Only problem I had was a long wait at check in, people were very frustrated that only two people in lobby and took over 20 minutes to check in at 8pm. No manager was around to assist people who needed special help, which is why the two there had a hard time moving on to others.
November 18, 2013
Rated 4 out of 5 by Murdoch Location, location, location!
Front desk staff were superb! Hotel was immaculate, the lobby had a wonderful scent throughout. Lovely rooms: (2) king sky suites, large luxury suite.
Lighting element in lg lux suite (lighting above bed) was not working (at $1200/night) every aspect of this room should be ready to go. Asked to be fixed-never happened. Sofa bedding took over an hour, called 3 times. Pool NOT heated!
April 22, 2013
Rated 5 out of 5 by GloverParker Always awesome
I've been at the Westin Galleria for at least one night almost every week for the past four years and I simply can't say enough good things about it. The staff is universally genuinely friendly and helpful and not in any way obsequious. From the front desk and lobby to the Second Floor restaurant/bar to the Club attendants, valets and housekeeping, they will smile, offer assistance, and initiate a genuine conversation (if you're interested). The facilities set the standard for Westins -- fresh, clean, open and still comfortable -- and the combination of both staff and facilities keep me coming back. It's clear that the property ownership and management is invested in the brand and the property and they don't skimp. As a regular guest, I've gotten to know the staff over time and more often than not, they've been there for decades -- it seems that they're good to both their guests and their employees and it shows.
January 20, 2014
Rated 5 out of 5 by AMTB Great for conferences and then sneak in a getway!
Excellent. loved the room!!!!!
June 4, 2014
Rated 4 out of 5 by tmc2bfit Needs to meet the basics
The hotel is nicely located within the Galleria complex but the staff is not very hospitable. The renovation is boring. The shower is nice and the room is very large, however not very cozy. They forgot a bath mat on two days and a hand towel on one day. The staff is somewhat cold, they do not greet you in the hallway, they don't even say good-morning when you are in the hotel.
October 22, 2012
Rated 5 out of 5 by Chas165 One of My Favorites!
Terrific hotel. Can't beat the location. The upgraded video service is a breath of fresh air. the Lodgenet App that controls the tv set from the iphone is spectacular.
The SPG executive lounge on the 21st floor is amazing. Great breakfast and great afternnon beverages before dinner.
The manager on duty during my stay was very responsive.
One of my favorite hotels anywhere.
October 29, 2012
Rated 5 out of 5 by Alamovisitor Dallas Westin was wise choice
Excellent facility. Convenient to expressways. In the Galleria mall. Staff was attentive to needs. Comfortabe updated accommodations. Definitely will stay here again on next Dallas visit.
May 19, 2014
Rated 2 out of 5 by ME1986 Valet
As we were checking out on Thursday Nov 21, I called to get the car brought to front by valet. Got downstairs with luggage to leave...saw my car out in rain...not under the covered drive through. Had to go find valet to get my keys...with no offer to load luggage...I them went in rain to load the luggage. Totally unacceptable service for a $27 per night additional charge!
November 22, 2013
Rated 5 out of 5 by shawn85 Excellent Hotel in a Perfect Location
I had an excellent stay at the Westin Galleria. The staff and service was exceptional and provided us anything we needed or wanted. I really enjoyed the stay fit option which allowed me to exercise and leave my gym bag at home. We experienced only a slight delay in some of our room service. Once delivered, the room service was exceptional. Overall, the stay was wonderful.
January 28, 2013
Rated 5 out of 5 by Stardustth Terrific shopping and comfort
Great for business and shopping, this facility meets both...nice pool area and exercise facility where workout clothes are provided.
May 25, 2014
Rated 5 out of 5 by MPG52 Great Stay
This hotel was very comforting. When we arrived the staff were nice and helpful making our check in process very smooth. Our room was very spacious and I really enjoyed the chase at the window which made for excellent reading. We struggled with finding good room temperature the room did not seem to cool at night. Check out was a breeze and again staff was very helpful.
August 14, 2013
Rated 5 out of 5 by MzMendez22 Great Family Hotel
Our family had a lovely saty. As soon as we checked in to the hotel the Front Desk Clerk immediatly focused on my three year old daughter and brought her a complimentary bag and hat. The hotel also provided complimentary cupcakes on the day we checked in. We immediatly felt comfortable and welcome. All of the staff including the 2nd Floor Bistro was extremely friendly.
September 22, 2012
Rated 2 out of 5 by debvz Not pleased
This was my second stay at this hotel and I was not impressed. I had a room with two beds. Upon getting into one bed, I quickly discovered a pungent odor: it was urine! I believe it was the duvet padding but I didn't stay in the bed long enough to investigate where the odor was coming from. Very disappointed since I plan to bring a large meeting there in a few months.
January 30, 2013
Rated 5 out of 5 by Carmen72 Great Event!
My husband and I were staying in the hotel for a very important event with his work. It was a great evening. We do not often stay at this hotel due to the fact that we are locals. The hotel staff was excellent, the event was great, and the room was spectacular. We even enjoyed the great shower in our bathroom. Overall, great value and experience for the money!!!!!!!!
January 28, 2013
Rated 5 out of 5 by cdoc nice stay but pricey
Nice property, clean and well staffed. Asked for a king room but only queens available supposedly. After all the crazy taxes and add ons the room was well over $300 a night which is believe is kind of stiff. For this price I do not think you get free wi-fi either. Business center adequate to print out boarding pass but any copies etc. you have to use your credit card
March 7, 2013
Rated 4 out of 5 by NancyK74 Great location if you are a shopper
I just returned from a meeting at the Westin Galleria Dallas. Everything about the hotel was very much as expected. Extremely comfortable bed, nice meeting rooms and who could ask for a better location - attached to a wonderful high end shopping mall! I only wish that the weather had been nicer so I could have taken advantage of the beautiful outdoor rooftop pool.
November 8, 2013
Rated 4 out of 5 by van58 A shopper dream
The lobby was beautiful and we were greeted by a very friendly and helpful staff. The room was nice and clean. Bed was a little firm, but not hard. The only problem we encounter was we were not sure where we were supposed to park.
May 6, 2014
Rated 5 out of 5 by kevbot Fantastic Stay
This Westin never fails to impress. We had a great stay. I used a platinum suite upgrade and the corner suite was finely appointed, spacious, and comfortable. A great use of a suite upgrade cert. The executive lounge is always stunning with the high celings and modern furnishings. The evening choices were more sparse then previous visits. This is a model Westin.
April 25, 2013
Rated 2 out of 5 by HopJim93 Unusual issues
A number of unexpected issues:
-No elevator from parking garage. Had to carry luggage up stairs though ice and snow
-Did not clear ice off entrances. Would have at least expected some paths.
-Elevators within hotel only 50% working. Had to wait 20+ minutes by elevator to get to room.
-Alarm clock in room set at 6AM. Most good hotels have maids check this.
December 9, 2013
Rated 5 out of 5 We love this hotel!
We stay at this hotel quite often. We live about 2 hrs away in a small town so we love an excuse to visit Dallas. What we like about this place is we arrive, park our car with the valet, and we enjoy! The service is always good. The rooms are spacious and very clean! Being connected to the Galleria is great and the staff members are always very accomodating!
February 8, 2012
Rated 5 out of 5 by jtd320 always good experience
I have stayed here many times at Starwood Platinum member. Staff at front desk always remember me and go out of their way to be helpful. Rooms are always spacious and pleasant. I particularly like the executive lounge and staff that works there- they go the extra mile to provide great service. I can stay anywhere in Dallas and this is my favorite place.
April 17, 2013
Rated 5 out of 5 by Jere44 Great time, Great Hotel,
I don't get to Dallas with my grandson very often, but he remembers the last time we stayed at the Galleria Westin and he will remember this trip too. (He is eight yrs. old) He had Room Service at bed time, and at Breakfast too. We both enjoyed the pool and the cabanas, We topped the trip off with back to school shopping and ice skating. Lots of fun!
August 9, 2012
Rated 5 out of 5 by MAG17 Couldn't be more pleased!!
Wow, didn't expect the special welcome mat for my granddaughter who was celebrating her birthday in Dallas during our stay! She received a tray with a glass of milk and 3 precious mini-cupcakes. And also an American Doll bed ! We were both blown away and felt like celebrity!!!!!! Our visit could not have been more perfect! Thank you, Westin!!!!!!
March 18, 2013
Rated 5 out of 5 by Sunblader Updated Westin connected to a great Mall
Stayed here for a conference at the Westin and was impressed with the design and cleanliness of the property. It's connect on two different floors to the Galleria Mall which has some upscale shopping. The Executive Lounge is wonderfully appointed with excellent staff (including Ana) who were all very friendly and made the stay excellent for us.
November 8, 2013
Rated 5 out of 5 by Ally Loved our stay!
Four of us met for a weekend of fun, food and shopping at the Westin Galleria. We were so pleased with every aspect - from the pleasant reception at the desk to our express departure. I even spoke with the front desk manager to let them know how pleased we were with everything - don't know that I've ever done that! I highly recommend this hotel.
January 22, 2013