Rated 1 out of 5 by Schube Unacceptable accomadations
I arrived to find the entire front under construction. Nothing had been mentioned during booking or on the website, so it was an unpleasant surprise. I could not find the Westin parking lot. The sign was covered with a tarp.
For our Anniversary, we were placed into the business wing, which was in great need of remodeling. The furniture was worn, scratched and dirty. This was a most unpleasant stay and I'll avoid Westin in the future.
September 23, 2013
Rated 2 out of 5 by Nat2014 Did not meet expectations.
Our room had no tub, the towels were small, dingy and rough. There wasn't one single bath towel (30x60). The bedding was also dingy and below standards. There was only one robe in the room and it too was dingy and rough from over washing. We only had one chair in the room, which makes it difficult to work side by side if more than one person is staying in the room and both need to work.
Cold, this room was extremely cold and although we turned up the heat, in the morning it was back down to 62 (automatically) because we didn't turn it down. Even the lobby area and wifi area were extremely cold. I've stayed at other Westin's before and this is the only one that has let me down as far as the towels and bedding especially since the hole heavenly bed thing is the main reason I always try to book the Westin or other SPG hotels. Very disappointing.
February 10, 2014
Rated 3 out of 5 by redasuka Great staff, not so great rooms
I've stayed in several hotels in downtown Calgary during this visit and I'm afraid Westin somewhat missed my expectation. Actually it's not the staff's fault but the rooms really need renovation to achieve an acceptable comfort level. I've been staying in both the tower and main building in two separate stays, and both rooms were cold and not sufficiently noise-insulated at night. AC was controlled by an very outdated analog dial which was most likely not functioning at all. There was a construction site next to the hotel and was very busy and annoying at night. However, even though the room was less than comfortable, the staff did a great job to make room nice and clean and front desk reception was as good as any Westin's. All in all, it is not difficult to find a larger and more comfortable room at a comparable rate in downtown Calgary.
March 6, 2013
Rated 5 out of 5 by micstand Starwood Plus
Superb location. Excellent staff.
July 14, 2014
Rated 5 out of 5 by drlove Suprisngly Great Stay in Calgary
Not sure what to expect visiting Calgary but whatever reserations I had I was blown away. The hotel staff were very helpful, the staff at the Essence restaurant were very friendly. One of my better stays at a Starwoods Brand Hotel. Only caveat was my room was kind of small, didn't like that at all. Nevertheless I will come back because I was blown away by the beauty of Banff & Lake Victoria, The Westin Calgary is where I'll be staying!
February 25, 2014
Rated 5 out of 5 by LauraR Great Service!
From the front desk to housekeeping to the valet, wonderful service all the way around!
July 10, 2014
Rated 3 out of 5 by Geebo Great staff, but furniture needs updating
The staff was very helpful and attentive at check-in as well as during the course of my stay. I chose the Green option so no maid service, but everyday my water, shampoo, and lotion were replenished. The only thing that didn't get replenished was the soap, so perhaps housekeeping can make a note to resupply the soap. The furniture definitely need to be updated or changed out as the chair in my room was stained that comes with age and usage.
February 25, 2013
Rated 5 out of 5 by DanHPA An excellent stay
We were placed at this hotel by the tour company running our Canadian Rockies tour, and we couldn't be happier. The staff was very attentive and efficient and the breakfast buffet was the best I've ever had. The room was beautiful and, more importantly, quite comfortable. Join the Starwood club to get free internet.
June 13, 2014
Rated 5 out of 5 by Ellagogogo friendliness
all the staff that i met during my 3-day staying was geniully helpful and sincere.
July 10, 2014
Rated 4 out of 5 by FaigieFlag No fridges...really????
I can't believe that a hotel like The Westin doesn't have a fridge in the room. They have a "cooling chamber" that isn't very cool. We had asked for a fridge but they were all gone by the time we got there, except for a "5' high one that made a lot of noise". It wouldn't have fit in our room in any case. We had to throw out the medication that should have been refrigerated. The staff did provide us with a cooler bag, but it leaked.
February 24, 2014
Rated 4 out of 5 by Shango3791 Great place to stay!!!!!
Not a lot of negatives as I cannot wait to come back again. Just some notes for improvement.
- The valet parking signage was not very clear as to how much you will be charged daily. Parking can be expensive.
- The pool location is not the most convenient as it is located in a different tower (not too much you can do here).
Overall, The Westin is a great place to stay and I will recommend it to everyone.
The beds truly are, "heavenly."
May 29, 2012
Rated 5 out of 5 by rmng Place to stay in Calgary
overnight stay, here to see the stampede
July 12, 2014
Rated 4 out of 5 by Evan59 Gym
The treadmills in the gym do not have all of the TV channels. For example, one cannot watch a baseball game or other sporting event when working out as most of the sports channels are blocked.
June 30, 2014
Rated 4 out of 5 by ChrisMatthew Good but room for improvement
I was surprised that there were so few outlets in the room for charging stuff. The only one that I could find was under the night table which was not the most convenient. I also think the decor is a bit dated and I was disappointed that there is no hot tub in the pool area.
Having said all that, it was still a nice stay. Helpful staff, comfortable bed and convenient location.
Overall pretty good but definitely room for improvement.
November 30, 2013
Rated 4 out of 5 by NG57 Good location for a comfortable couple of nights
We found the staff welcoming and very helpful and helped our brief stay in Calgary be an enjoyable one.
The room was very comfortable but we did find the bathroom small to the point of not having adequate towel rails. This marked the room comfort down otherwise a definite 4*.
We did not use the hotel for food or drink.
June 8, 2014
Rated 5 out of 5 by suzi64 The staff were outstanding
After the airline lost my case and I arrived 14 hours late into Calgary the staff at the Westin were wonderful in taking care of my immediate needs including trying to track down my bag. I cannot say enough thanks to them for their support
June 23, 2014
Rated 3 out of 5 by Robert350 Typical Westin that needs some updating
This is an average Westin. The lobby and public areas are neat and tidy. The rooms are in need of an updating... a bit worn around the edges. I had a room in the Executive tower on an SPG floor. Not sure how these were different than an average room. Having "The Keg" restaurant attached to the Hotel as well as a Starbucks are good reasons to stay at this property. Some odd experiences with housekeeping, but overall an "OK" stay.
April 16, 2012
Rated 5 out of 5 by wolf50 ...and once more: couldn't be better.
One more relaxed 1-night-stay. No-hassle valet parking, affordable rates (weekends), extraordinary friendly and knowledgable staff at the reception, great room with a view and a comfortable bed with luxury bedding, very clean, nice amenities - exactly what it needed after a long business week and an impressive performance of the CPO. Will continue to stay at the Westin.
May 15, 2014
Rated 1 out of 5 by MDU2013 Bamboozled in Calgary
1.) Hotel was 500 plus a night, for what I do not know
2.) 4 days there and two days they did not have hot water in the morning, so showers were a bit eye opening
3.) Menu in restaurants were limited, beef, beef or beef. They should give out a coupon for angioplasty upon checkout
4.) Beds were uncomfortable
5.) The wait at the hotel restaurant was 45 minutes to an hour and apparently we were lucky have them let us in the door.
November 9, 2013
Rated 2 out of 5 by Jimmy61 I would avoid this hotel until the parking situation is improved
The parking garage is unacceptable for ANY hotel, and it is certainly an embarrassment for a Westin property. One morning I waited 35 minutes after calling the valet for my car before it appeared in front. I had been forced to use the valet service because the entire garage was full, but no signage indicated such. The restaurant (Keg) is outstanding in all areas, and this was the saving grace of my week at the Westin Calgary.
September 2, 2013
Rated 5 out of 5 by DBASH69 Great service ,,,but
All was very fine, I have allergies and when I requested pillows changed the guy almost beat me to the room. Only thing ,,, there was no hot tub. But the pool was the greatest temperature I have ever encountered.
June 25, 2014
Rated 4 out of 5 by Rick079 Excellent staff and service, only drawback is shower
The staff is extremely attentive and friendly. Rooms are nice and everything was clean and comfortable. The only drawback to the whole experience is one of the worst shower designs I've ever experienced! The bathroom is very small so I understand the dilemma, but a shower where you virtually have to stand up against the wall to get rinsed is a problem to say the least. Due to the design water ends up out on the floor anyway.
June 16, 2013
Rated 3 out of 5 by Janice02 Mixed Emotions
The staff on the doors are awesome, very attentive. The check in clerk didn't provide any hotel facility information or ask if I was an SPG member. My room had no bathtub, only a shower that shocked you with cold water when you had to get in it, in order to turn the tap on! You should be able to test the water temperature before freezing or scalding yourself! Thought I was in the US when I saw the prices for breakfast...
April 4, 2013
Rated 4 out of 5 by KD62 Great conference facilities
We held our National conference and AGM at the Westin. Staff was amazing from booking the facility through to the completion of our conference. They were very attentive to our needs wanting to ensure the best experience possible....they did not let us down! Would definitely consider holding future conferences here!
June 3, 2014
Rated 4 out of 5 by ilow007 Great Staff
Proximity to downtown attractions, as well as the hotel staff were excellent to deal with. Very attentive and very polite staff.
June 30, 2014
Rated 1 out of 5 by 123Canmore Room too tiny
The room was so tiny that if I was a larger person I would not have been able to enter the shower stall (no tub), water covered the bathroom floor by the time I was done. My husband actually showered elsewhere. Fridge had a note on it that is was not a cooling unit, either fix it or remove it. I have never stayed at the Westin and was looking forward to it, was disappointed. The staff we encountered were great.
June 10, 2013
Rated 5 out of 5 by David Our stay was excellent
Everything was to a very good standard at the Westin and we would stay there again if we go to Calgary. If a "quiet floor" could be organised for guests who are, say, mature couples, it would be an advantage. I say this because there was a lot of noise in the corridor at intervals up to around 4.30am from inconsiderate guests coming in late, shouting and banging doors. Not the fault of the hotel, of course.
May 28, 2013
Rated 5 out of 5 by Whitney Amazing service
I work in the customer service industry so I always notice when I receive exceptional service. The girl at the front desk was so friendly and helpful. I forgot my hairbrush so my boyfriend went to a store to find one. He couldn't find one so asked the girl if she knew of a store around. She asked what we needed and ended up giving us a brand new brush. It was something so small but made a great impression.
April 11, 2013
Rated 4 out of 5 by TJ70 Welcoming staff
Comfortable rooms. In hotel restaurant facilities ok if not outstanding although food good. Great staff.
June 29, 2014
Rated 5 out of 5 by spro great property
overall a great property.
July 4, 2014