Rated 3 out of 5 by LB01 The hotel needs work
We stayed in a traditional room on the fourth floor. It was so noisy at night with birds chirping that one of our group had to switch rooms and we bought ear plugs. Good thing we only stayed two nights.
Hotel replied by saying what do you expect?
Perhaps they could put up some barriers so the birds dont make their home on the flat roof-its covered in bird droppings. That should be a clue.
August 5, 2014
Rated 5 out of 5 by E2r2 Excellent Location!
Right beside Stanley Park and minutes from bike rental coys on Denman, the hotel has a friendly and warm feeling about it, catering to families and tour groups/conferences. We stayed in the older part and, although the hallways are a bit dated, the room was bright and met our needs. The pool is the big draw of course as it is huge by hotel standards. The staff were very friendly, the room was clean, and the grandchildren appreciated the complimentary movie.
August 23, 2012
Rated 4 out of 5 by Brigham My Recent 5 night stay
Had a real good time. Hotel is in a great location with easy access to downtown Vancouver. Staff was hospitable and accomodating. Only issue of concern were Hotel dining costs. $5.50 for a cup of coffee?? $45.00 for coffee, toast, glass of milk and a Caesar salad? This pushes patrons out of the hotel for dining/entertainment and becomes an "inconvience". Plus parking costs at 36.00 per day. Love the hotel and location, just a little pricey for the basics.
February 28, 2013
Rated 3 out of 5 by GP2012 Housekeeping not on the job
This is a wonderful hotel but I was let down by the Cleaniness & amenities of the room.
The staff is always pleasant & the bellman was exceptional, he even suggested I use a free shuttle to Capilano Suspension bridge instead of a taxi. When I got to the room, I noticed there was only soap on the bathroom vanity, I called Service Express to see if they stopped providing the hand cream as it is a favorite of mine and it was brought up right away
In the morning, I noticed there was no pen and the clincher was old used tea bags in the coffee pot. I did call to advise the front desk of my issues and they offered to bring a pen up. I declined as I was checking out . To add to my experience, the toilet no longer flushed when I used it before leaving.
My experience isn't the norm but it made for a disappointing stay in the end this time
December 24, 2012
Rated 4 out of 5 by GRP1921 Good Location, Great Service
I stayed at the Bayshore for 2 nights. The hotel is close to most Downtown venues (and shopping) and right along the water, and not far at all from Stanley Park. The hotel staff were very friendly and their assistance / service was quick and they were always pleasant. The only thing that made me scratch my head was that at one point 3 days worth of newspapers were piled outside of a guest room. Overall, good value and I will certainly stay here again.
December 7, 2013
Rated 2 out of 5 by tallyho This hotel has a great location. I like that it is not multi-storied.
Check-in person was somewhat indifferent in manner and confusing in her comments. She asked me twice how many rooms keys I wanted and each time I answered "one" - she gave me two keys instead "just in case" - I felt rather insulted that my requirement was not respected. The check-in was busy and efforts by the two staff were half-hearted to get more help to expedite check-in.
Sink in my room (#206) did not drain properly.
Room service quality was rather poor. No Room Service menu in room - called and one was delivered in reasonable time. Food was OK - salad was sad-looking - I must say that I eat better at home. Bed extremely comfortable and I had a very good sleep. Room was quiet.
Buffet breakfast was good but not exceptional.
I thought the decor, carpets in hallways looked tired - in need of updating or cleaning.
This hotel is charging significant money - expected more and got less.
July 25, 2014
Rated 4 out of 5 by euclid7566 vancouver2012
Our stay here was very pleasant. We chose because of the location and were not disappointed. We ate in the Seawall restaurant, admittedly, because we were too tired to head into town. We were so impressed by the food that we ate there again the next night...and it was just as good.
Our only complaint was the exhorbitant price for interent/wifi. We should be at the point now where this service is complimentary to paying guests, especially SPG members.
May 26, 2012
Rated 5 out of 5 by bruceb Just Perfect
We returned from an Alaskan Cruise and a 5 day tour of Vancouver Island - spent, sweaty, fatigued and exhausted. The Westin was a welcome port in a storm. We were able to shower and refresh in luxury, sleep well in a beautiful setting and continue our journey. This was made all the more pleasant because of the close walking distance to great restaurants, biking at Stanley Park and easy access to downtown venues.
July 6, 2014
Rated 5 out of 5 by garyabq Great retreat in Vancouver
The wife, grandson and I spent a night at the Westin Vancouver and couldn't have been treated better at any other property in the city. The room was very nice and comfortable, the food at the Seawall Restaurant was very good and perfectly prepared. The grounds and property interior was very well maintained. Overall an excellent place to stay in Vancouver.
August 10, 2014
Rated 5 out of 5 by MrsWic Service, Comfort & Location
I attended a conference and my spouse came to enjoy the city. We both were very pleased with the attentive staff, the excellent services, room comfort and the hotel location. Our room had a fabulous view of the harbour, marina and the mountains, could not ask for more! The concierge answered every question and went above and beyond when she was able to locate a bag that had been left at a tourist destination. We would definitely stay here again.
November 14, 2012
Rated 4 out of 5 by travelguy Stanley Park is here!
This hotel is great--depending upon what you'd like. If you want to boat or walk through Stanley Park--this is your spot as you can't get any closer. If you want more of a metro/downtown vibe, try the sister property of Westin Grand. Parking is bad but it's Vancouver and there are no other options. It's steep at 36/day as of 6 Nov. Location--if it is clear/sunny is spectacular! Snow covered mountains can't be beat. Staff is excellent. Have FUN!
November 8, 2011
Rated 4 out of 5 by Gubka Princess Cruise End
Only there for 1 night at end of Alaskan Tour Cruise with Princess. Very long wait for bus from ship. Not sure if this was Westin or Princess. Hotel check in went very smoothly as SPG member. Would have liked a Queen size bed with a pull out or roll-away for our Grandchild. Restaurant was good. Location was very good. View from room excellant.
August 11, 2014
Rated 4 out of 5 by Kathy11 Loved the pool and the staff was very nice
The service was excellent and helped us out with our cell phone issues. Everyone who worked as waitstaff at the conference was wonderful. The location of the hotel was perfect, and close to everything in town
The hotel elevators were large and clean and the guest room was large enough for us to be comfortable in
August 19, 2014
Rated 5 out of 5 by JeanF Great Hotel
We upgraded our room to a harbour view, the extra cost was well worth it for the lovely view over the harbour and the lovely sunsets.
September 9, 2014
Rated 4 out of 5 by cra8b Staff issues
Needed extended van CAB for 3:40am pick-up of four to airport. Repeated requests at desk before one staff acknowledged plans to reserve CAB early for us. That morning ~ 3:10am took one bag downstairs to remind staff at desk and request use of cart for other bags in room. Staff said that they would order person to assist us in room to bring bags down and get CAB. Return to room cross path with two "women of the evening" departing a room on our floor. Waited till 3:35am, still no bellboy, went back downstairs, staff tracked down assistant manager to get bellboy for us. Family beginning to transfer bags downstairs since bellboy so slow. Then no appropriate CAB at door for us and bellboy clueless as to size of cab needed or why cab not requested earlier for us. While waiting at curb, one small cab arrived and guy and gal upset with bellboy that they could not just walk into hotel to "get a room" for the night after wild party night on the town. Glad that our family members are of age so that local traffic of hotel by wild crowd was not an eye opener for kids. Nice location, however not my hotel of choice in future visits here.
September 6, 2014
Rated 5 out of 5 by 00000010 Excellent value.
Clean, well-run and helpful staff. Location very convenient to business center and to tourist attractions.
September 10, 2014
Rated 5 out of 5 by Axle The Harbour, the Park, and everything
The room layout allowed for work or R&R. If you can get a harbour view (which I did), you can look across Coal Harbour to Stanley Park, with pleasure craft coming and going.
Good meal at the Sea Wall, and I have had great breakfasts on the patio.
When I was checking in, the housekeeping and accounting staff were doing calisthenics in the lobby and dancing the merengue - noisy, but nice to see a place that cares abuot their staff!
September 20, 2012
Rated 2 out of 5 by traveller32 Billed as a resort hotel--what a joke!
I stayed at this hotel to use award nights. I was mightily disappointed. I have stayed at other resorts in the SPG family, and they felt like resorts. As a platinum traveler (on steroids), I expected at least a nod at an upgrade; nothing. A dated, small room in the tower building, peekaboo view of the marina. The room was mostly clean except stickiness and smears on the desk. There was a very loud and almost falling down drunk in the bar, and the hotel staff made no effort to ease him out of the bar. The front desk staff were friendly and helpful. The cost of overnight hotel parking was usurious. Although I know the hotel can't help this, there were a million giggling little girls there for a dance convention. It made the public areas unpleasant (I know, I sound like Scrooge, but I prefer accommodations that cater to adults). I will not return to this hotel.
December 16, 2011
Rated 5 out of 5 by Carlacars A Canada Day Adventure
We came a few days prior to our cross-Canada rail trip because we love Vancouver. The Westin was the perfect place: centrally located on the waterfront. We biked and hiked Stanley Park, whale-watched, took a ferry to the north, and watched Canada Day fireworks from our balcony. I marked the cleanliness down a bit only because we agreed with Westin's offer not to have daily maid and linen service to be more green. A great idea.
July 2, 2013
Rated 3 out of 5 by social Not your hotel if you plan on meeting for dinner or a drink
Before, during and after a conference attendees and organizers are looking for a place to chat or plan for the next day. This hotel doesn't provide a place to meet at the end of the day. There is a nice place for breakfast and lunch but forget sitting down after a long day of sessions. There is no bar where you can meet people and mingle - except for a small bar that is hidden and doesn't stay open past 10:00 on a Sat. night.
December 12, 2013
Rated 1 out of 5 by Eric41 Crowded and uncomfortable
The hotel itself is nice but our room was terrible for what we paid. We were offered an upgrade at an additionl price per night but were extremely unhappy with the room we received. When I asked about a different room they said they were full. We were in a suite bu the a/c was in the living area, not anywhere near the beds which made it uncomfortable to sleep at night. We should not have paid to upgrade, because it was not!
July 14, 2013
Rated 4 out of 5 by MM14 MOD Comes Through
This hotel has a ton of potential and is located perfectly for a visit to Vancouver. I planned a trip for nearly a year with my wife and when I arrived there was a glitch with the room. Morris the MOD stepped in and immediately made the situation right! That is why Starwood is the best, when they have problems they fix it! Morris exceeded what he needed to do and for that I am grateful and plan to return to this property.
July 7, 2013
Rated 5 out of 5 by santa2 Hotel features
Hotel staff was very helpful and friendly. The room and view were great
September 10, 2014
Rated 5 out of 5 by supatight80 Platinum Recognition
I have only stayed in this property once but it would definitely NOT be my last!
They upgraded me to their Premier Suite and it was HUGE!! 2 full bathrooms, a full kitchen, a dining area for 4-6, and a large living room area!
Everyone was very welcoming and friendly...Too bad I didnt get a chance to sleep on their bed as unfortunately, I ended waking up somewhere else after a night out clubbing at Davie Street :(
August 18, 2012
Rated 5 out of 5 by Roxy99 Superb property and superbly run
Location beautiful, on the waterfront, walking distance to Stanley Park, a bit of a walk to downtown.
Rooms and property very nice. Staff superb, from valet parking, to bellman, to desk staff...all superb and very responsive. Dining room excellent, breakfast buffet v good, evening menu v good, wines superb.
Extremely conscientious about treatment of SPG members, which is why I always try to stay at the Bayshore.
January 1, 2013
Rated 4 out of 5 by cjhskis Fab location
Best location in Van. Recommend a bike tour of the city
September 9, 2014
Rated 4 out of 5 by wvily very good location
This is a hotel with the best facilities, but the personal and service is under the Westin level. This are small things, but too much not to mention it, from the breakfast service to the printing of the boarding pass.
Otherwise a better view and location you can not find in Vancouver. The rooms are very nice, but the havenly bed is missing
The restaurant and the kitchen is not special, only casual international.
September 26, 2013
Rated 5 out of 5 by fastseamedic Westin Bayshore Vancouver
I'd heard all sorts of anecdotes about the hotel but had never had the opportunity to actually stay there.
All the stories were true: a wonderful establishment in a great downtown location, close to many amenities.
The staff were remarkable, knowledgable and helpful (almost to a fault).
My wife and I will return again ini the future!
July 28, 2014
Rated 5 out of 5 by ISBER12 Gorgeous setting
The sound of sea gulls and boat horns was a pleasant way to awaken me each morning. The friendly, helpful staff always greeted me with a smile. Although I arrived before the 3 p.m. check-in, the bellman gladly stored my bags so I could attend a business meeting at 2 p.m. The food and beverages, especially Starbucks coffee, were delicious. A hardcopy of the hotel's amenities, plus an area map, would be helpful.
May 21, 2012
Rated 5 out of 5 by Noam Loved the hotel
The check in was welcoming and friendly, I felt a valued guest. Then the view from my room blew me away. AMAZING. we were lucky enough to have weather that let me have the balcony door open and enjoy breezes off the harbour. I had breakfast in the hotel, a drink in the bar one night but did not use any other hotel facilities as we were busy enjoying the sunshine. Also VERY comfortable beds. Would recommend.
September 21, 2012