Rated 5 out of 5 by mattie14 stunning setting
Right on the harbour, steps to Stanley park, great outdoor pool with a backdrop of the north shore mountains.
Also appreciate the staff who make you feel welcome. Its one thing to have a nice / elegant hotel - and another to have staff who treat you like you're welcome and not as though you 'don't ' belong, because you didn't pull .up in a Mercedes.
July 4, 2014
Rated 5 out of 5 by H2Oski 50 Plus Stays
I have stayed at the Bay Shore over 50 times and have been known to call it my home away from home. Although I hadn’t been in Vancouver for about 4 years, when it came to planning a trip with our friends from Australia I know I had to make the Bay Shore part of our tour.
As I indicated, I had not stayed at the Bay Shore for a few years yet Todd, the Door Man, immediately recognized me and warmly greeted me and by the time we were inside with our luggage had figured out our names (probably from the luggage tags).
Our overall stay was outstanding, unfortunately our friends from Australia, who we had recommended the Bay Shore to, had a dreadful experience. They ended up being charged not once for their stay, not twice, but three times (almost $3,000 in total).
It took them several tries to get anyone from the hotel to acknowledge that there was even a problem. Finally after two days of long distance calls back to the hotel and a lot of anxiety, Amy from the Accounts department finally got involved and tried to help, but the damage was done in that the charges had gone through on the travel card and credit card requiring several calls back to Australia by our Friends to try to have the charges removed.
So bottom line, it was good / bad stay depending on whose point of view you use.
July 10, 2014
Rated 5 out of 5 by sailor61 Excellent choice!!
We had a great time in Vancouver and the hotel made a great difference..close to all the major places:Stanley Park, English Bay, downtown, etc. The staff's - namely AYLA's ,recommendation re. restaurants was right on!
Thank you for the lovely time we had in one of the most beautiful cities in the world..
July 4, 2014
Rated 4 out of 5 by TravellingC Conference 3 night stay
I recently attended a conference, I found the room small but comfortable enough. Found hair stuck to walls, wasn't mine because I have short hair and I had just checked in! View is so beautiful though, balcony would have been so worth it! The restaurant I had dinner there and was good, although breakfast service was not a good experience.. Food is decent and is over-priced, waitress looks harassed, we waited for service and had to stand around to pay for 5 minutes! No one smiles to make it acceptable, for the breakfast price, friendliness would have been awesome. Also waitress did not hang around long enough to ask for options for a vegan customer.
November 27, 2012
Rated 5 out of 5 by Gemelli This hotel has wonderful service
Wonderful stay at hotel. Staff was very friendly and room was very nice. Would definitely stay here again. One of the nicest hotels we have stayed in.
July 8, 2014
Rated 5 out of 5 by Goops Reveiw
Great location and hotel for at trip in Vancover
July 9, 2014
Rated 5 out of 5 by Frank0714 Very comfortable and great location
The Westin Bayshore is only steps away from Stanley Park and shopping on Robson. Right on the water with beautiful views. I also really appreciate the comfort of Westin Beds. First rate stay.
July 7, 2014
Rated 4 out of 5 by SafetyJIm Cool Spot!
Close but not in downtown ...5 minute walk in one direction, and 5 minutes other way has you in Stanley Park. Lots of walking places, a great pool, lots of meeting rooms; and great staff!
July 7, 2014
Rated 5 out of 5 by MC108 Westin Bayshore Vancouver is a wonderful hotel!
We recently stayed at the Westin Bayshore for nearly a week as I was scheduled for a major surgery in Vancouver. The staff was wonderful, very accommodating, very understanding about me not knowing our exact check out date due to my surgery and extended our stay without a problem when I needed one more day to rest before travelling. They even sent up a card with lovely snacks and drinks for my family the day of my surgery, so thoughtful! We can't thank Emily at the front desk enough for making our stay so wonderful!! I hope the company recognizes what an amazing employee she is; the best customer service we've experienced in years. I really credit her with making our stay and experience extremely comfortable, which all of us really needed given the circumstances for our stay. Thank you!!! We've stayed in many high end hotels over the past several years but this hotel has really won our loyalty.We will definitely book this hotel again whenever we are staying in Vancouver, it's our new favourite! You can't beat the location either being right on the harbour and Stanley Park. Awesome views, safe location, and a terrific place to walk your dog. We had our dog with us and the hotel provided a lovely pet bed, treats, and food bowls. They're very friendly about having dogs there. Our beds were really comfortable and the room was very clean and quiet even with people right next door. My only suggestion would be to have some room with queen beds in them too. Overall, fantastic experience!
June 6, 2013
Rated 4 out of 5 by Lolo4 Great Location
We enjoyed the water location, so close to Stanley Park as well as DT. It was great to be able to walk everywhere. The staff was very friendly and helpful.
July 7, 2014
Rated 4 out of 5 by Leigh26 Great location but paper thin walls
The Hotel itself was wonderful, great location and views of the harbor. The walls between rooms however are paper thin. I could hear the guest next to me every time I was in my room. I also had an odd discovery when I moved the chair and ottoman, there was a handful of peanuts all over the floor. The staff was very courteous and the breakfast buffet had great variety. I would stay here again after shopping around to see what other hotels & room rates are available in the area.
June 23, 2014
Rated 5 out of 5 by Joe98 The service was fantastic
My wife and I stayed here for our anniversary and the hotel delivered complimentary champagne and strawberries to our room. Completely unexpected but much appreciated.
July 6, 2014
Rated 4 out of 5 by ExpatDreams Location, location, location
This is a nice hotel with great service. My husband and I spent four nights in what we call a "starter vacation," which is a stay to experience the city before spending time at a resort. Nearly all activities that Vancouver has to offer (bikes, nature walks, restaurants, clubs, shopping) are a short cab ride or walk away. Public transportation also seemed accessible, although we didn't personally exercise that option. The Plat benefits are nice – we were upgraded to a harbor-facing corner room, even though we were traveling on points. Free breakfast benefit was fantastic. We were given the option of the complimentary cold options from the buffet or to upgrade to the full buffet for $10. We found the cold option more than sufficient with smoked salmon and other proteins offered.
First of all, Vancouver is a walking friendly city and the Bayshore is centrally located to activities for couples and families. In addition to a Safeway, there's a Whole Foods and several liquor stores nearby, definitely walking distance. Not to sound whiney, but cocktails at restaurants are absudly overpriced compared to purchasing a bottle of wine, so plan accordingly. I'm not sure why other reviews mention that tower rooms are sub-standard. Our corner tower room had a lovely view of the harbor, was nicely renovated and also quiet. The Westin is a great people watching spot, since it is located near Stanely Park and harbor activities.
The reason we say the service was great at the Westin (with the exception of a rude poolside waiter) was the manager Cassy who made our stay special by giving us the inside track on restaurants and entertainment spots that are not as touristy and more local. This is how we like to travel and she put our stay over the top to excellent.
July 15, 2012
Rated 5 out of 5 by j5537 Great Location
Had a great stay as always with the Westin Bayshore, Enjoyable Hotel.
July 7, 2014
Rated 4 out of 5 by mdditt2000 Beautiful location and wonderful weekend away from home
The Westin Bayshore hotel is located in the perfect location for a relaxing vacation or weekend away. We stayed at the Westin Bayshore hotel for three nights and enjoyed every minute of our stay. My son loved the sea planes taking off and landing right outside and hotel window and balcony. The hotel is directly opposite Stanley Park and is within walking distances to downtown and good restaurants/coffee shops etc. We loved walking alone the sea wall. The pools and gym looked great unfortunately we never used either of them. The Westin Bayshore hotels internet speed was effective and seem to work very well. We loved the Starbucks located in the hotel. The Starbucks is open early in the morning until 4pm in the afternoon. Since Starbucks was located in the hotel we never had to eat breakfast from the hotel. However the hotel breakfast buffet did look very good. It also looked over priced. Our room was 1880 located on the 18th floor. Our room was next to the elevator shaft. Every time the elevator went up and down you could hear it. I would recommend you request a room that is not located next the elevator shaft in the tower. Very poor design if you ask me. We also had to the ask the hotel staff four times before we received the babies crib. For some unknown reason we receive a bath mat with the crib. I don't think the hotel staff known the difference between a hotel mat and baby blanket. Hotel management was very apologetic and send up a tray of cookies and water.
Regardless of the elevator and crib issues our stay was wonderful. Safeway's and whole-foods supermarket are two blocks from the hotel on Robson St. We purchased some fruit, yogurt etc. The hotel room has a refrigerator. No SPG platinum upgrade from what I could tell. We received a standard Westin king room. Well room did have a great view of the downtown. We will definitely be back. No SPG club lounge.
October 27, 2011
Rated 2 out of 5 by platinum100nights unfriendly staff
Check in staff person behind the desk was terse and unwelcoming. I'm a platinum guest with over 100 nights per year. Even with my elite status they did not give me an upgrade and did not even put me on a preferred floor. TV in room is very small - maybe 30 inch. Parking at the hotel is $37 per night, or you can literally park across the street at a public garage for $20 per day. There are no free computer access for platinum guests. Platinum breakfast amenity only includes the "cold buffet" section - hot food is an extra charge. When we asked the front desk person for directions to a restaurant she said "just Google it"... I didn't care for her attitude.
July 30, 2013
Rated 3 out of 5 by neiljadman Location, location, location...
Great situation and fabulous views across the water, staff are friendly, respectful and very professional and the rooms also have great views across the harbor.. On the downside the old tower which I stayed in is showing its age, dull and dowdy (brown) colour schemes and sadly few tech facilities - few power points in convenient locations for laptops and smartphones. The TV - also fixed angle to the bed and not rotation to view from the comfortable seating. Frankly its just a little dated!
June 18, 2014
Rated 5 out of 5 by Henry14 Great hotel in prime location and with highly attentive staff
The hotel shows high comfort and has nicely furnished, modern rooms. It is located directly at the shore and offers a great view over the Burrard Inlet. The staff has been continously friendly and attentive.
July 3, 2014
Rated 5 out of 5 by JapaYasu From JAPAN !!
So nice hotel !!
All staff good job!!
July 5, 2014
Rated 3 out of 5 by Michael725 Unfortunately, it was not a relaxing stay...
We have stayed several times at the Westin Bayshore in Vancouver BC over the years... Actually, Michael Mazon has been staying there since he was a young boy with his family and then throughout the years.. We drive up from Seattle so we always look forward to a fun, relaxing and enjoyable experience at this Resort and Spa.
However, this particular stay last Saturday unfortunately, was far from being restful and relaxing. There was some kind of bike event where groups rode around the path hooting & hollering and playing loud boom box music late into the night and lasting through the early morning. Finally, at 12-midnight, we thought they were finally finished but that wasn't the case. We were continuously woken up numerous times until 3a in the morning. We were exhausted the next day.
We feel that we should have been advised of this at least during the time we checked in around 5p or even notified later by the front desk. We would have liked to have stayed a higher floor in the tower or somewhere far from the bike path. We would have asked to change rooms even at midnight but we kept thinking it was almost over. By the time 1a, 2a and 3a rolled around, we hardly felt like requesting a room change. We talked to the front desk and front desk manager the next morning about this and all they could say was that they weren't aware of this event. We feel that with this location being surrounded by a major path and marina, they should be aware of local events, especially ones that will be loud and last throughout the evening and into the early morning hours. They comp'd our parking but that does not begin to make us feel better after loosing a night's sleep in a resort that is meant to be peaceful. This too was disappointing. On top of that, we paid the highest we've ever paid so we did not leave feeling good about our stay. After all the times we've stayed at the Westin Bayshore, we were really disappointed to have had this horrible experience.
July 9, 2014
Rated 4 out of 5 by OchreSilence Beautiful location and excellent hotel
The Westin is in a beautiful location near Stanley Park. The views (from a bay view room) are spectacular. The room itself is well laid out to maximise comfort and enjoyment of the views. The opening balcony doors enhance this experience. The Westin heavenly bed remains an excellent and restful experience.
The only weak point is the bathroom. The shower screens are inadequate for the wonderful rainfall type shower head resulting in minor bathroom flooding with every shower. There is a paucity of places to hand towels to dry (and no ability at all to hang swimwear or hand washed items to dry). A liquid body soap would also have been a nice additional feature.
September 21, 2012
Rated 3 out of 5 by mikeval1 The views from this hotel are spectacular.
I have basically three issues with this hotel.
!) The carpeting in the hallways is very grubby.
2) No free wi fi in the rooms.
3) For the price, it just is generally a little bit short- one would expect a little bit higher quality.
July 1, 2014
Rated 5 out of 5 by TOMinAZ Westin Vancouver
VERY Friendly and helpful staff
However: There was always a lineup of people at the front desk. More staff needed to handle the volume of guests.
June 30, 2014
Rated 1 out of 5 by Travel123 Poor customer service
Stayed at this hotel several times and always impressed. However this stay was extremely poor. As a platinum level guest did not receive any special treatment. Requested a high floor but upon check in was given a low floor with limited view. As a platinum level I am a custom to Starwood hotels pre selecting a room that honor’s my request. One of the mornings I had to wait 30 minutes to get a table for breakfast. The pool area had towels laying round on the empty chairs for a long period of time. The room only had one guest robe and housekeeping did a poor job of cleaning the room daily. Would not recommend this hotel!!
August 7, 2013
Rated 5 out of 5 by squirl beautiful location, nice facilities
I had a very comfortable room with Marina view in the tower. Staff service was excellent. Just wish I had more time to play, and fewer meetings. Had a few internet problems, but otherwise was fine.
June 28, 2014
Rated 5 out of 5 by hoppla Very comfortable stay
Good room, very attentive staff, good facilities (e.g., indoor and outdoor pool), excellent location. Can be recommended both for business and vacation travelers.
June 29, 2014
Rated 4 out of 5 by Sandy69 Over all very good, but a couple of minor issues.
Over all, the staff was amazing and the food was very good, but there were a couple of issues. The room service pizza was very poor, and despite expressing my disappointment with what tasted like a frozen pizza, they did not follow up with me. Upon departure, one staff member plunked my heavy luggage down with a "There ya go" after he brought them from storage. I had interrupted his google image search (the porter was helping someone else), and neither he nor the doorman offered any help as I struggled to get the luggage to my vehicle. It is too bad that these incidents had to blemish an otherwise excellent stay.
November 23, 2013
Rated 4 out of 5 by JRdlT Beautiful setting
The hotel is located in a great property, on the water and close to the park and downtown. Perfect for a large meeting as this was.
June 27, 2014
Rated 3 out of 5 by SFM55 Just OK
While our trip to Vancouver, overall was amazing, I have the say the Westin Bayshore did not meet our expectations. The Westin is usually a 5 star experience, this one was not.
We arrived prior to check in time and told no rooms were ready and we would be called when a room was ready. We returned three hours later, 30 minutes prior to check in time. A room was still not ready. Mind you we had been waiting 3.5 hours now. We did not receive a call until 1.5 hours after check in time. We told them we wanted a free breakfast and they gave it to us for one morning. We would not have received it had we not asked.
THe rooms are poorly designed- with the only small closet space being inside the bathroom and the shower door did not cover the shower so the entire bathroom got drenched every time you showered.
My husband misplaced his glasses. It took us calling and looking for and investigating on our own to retrieve them. Had we not called multiple times and asked to speak to multiple people we never would have found the glasses.
While many of the staff were excellent including the room attendants and the concierge, (which is not open past 6PM so if you need help you must go in the morning. There is also a line as there is only one concierge attendant there at a time) the front desk was mediocre.
This hotel needs a major facelift which is surprising since it is a Westin. The location is great though and the people from Vancouver are some of the most helpful, friendly people you will ever meet.
June 30, 2014
Rated 5 out of 5 by Dluckchance Best customer service
This is my first time with Westin and would diffinitely return as a customer. Travel agent made errors in my booking and the manager Les was very helpful to make sure all was corrected. Very impressed to see that Westin takes care of their customers.
June 23, 2014