Rated 5 out of 5 by LucyHB Enjoyed my stay
When ever I am in Ottawa I stay at the downtown Westin, not just because the location is ideal, but the rooms and service are outstanding. Even the Shore - Steak and Seafood restaurant on the lobby level is outstanding.
I look forward to my next visit.
July 13, 2014
Rated 5 out of 5 by PeteQ Westin Never Fails to be Great
Each and every time I stay at a Westin, I am impressed by the overall experience. From the quality of the amazing beds to the quiet rooms to the incredibly hospitable staff, it is bar none my favourite hotel stay!
July 14, 2014
Rated 5 out of 5 by Kasiope This hotel is one of the best hotels I have stayed around the world
This hotel as exceeded my expectations on all accounts...comfort, responsiveness of staff, accessibility, overall atmosphere, it is quite excellent!
July 16, 2014
Rated 4 out of 5 by Calvin79 A caring and helpful staff
We were extremely impressed with the personalized and caring staff in all areas. They are friendly and ready to respond cheerfully to every question and request.
Our favorite staff member was Joe in Audio-Visuals. He was so very helpful in setting up my seminar room for a session - and very, very friendly.
July 7, 2014
Rated 5 out of 5 by Montreal65 Our stay this time surpassed our expectations!
We were celebrating a special occasion this weekend and the hotel staff went above and beyond to make our visit memorable. Their service, hospitality and generous complimentary surprise gift, was a wonderful perk. We had 2 gorgeous, comfortable, relaxing, deluxe rooms booked. The views were spectacular. Everything was extremely clean. The dining facilities (Shore Club for dinner and Daly's for buffet breakfast) were superb and we even enjoyed lounging in the warm ambiance of the lobby. We definitely highly recommend this hotel to future guests.
January 23, 2013
Rated 5 out of 5 by sleepmd great hotel
perfect place to stay in Ottawa. great location within walking distance to Byward Market, awesome restaurants, connected to Rideau Center. facilities are first rate. one of my favorite places to stay in Ottawa
July 13, 2014
Rated 2 out of 5 by disappointedjune2013 disappointed in ottawa westin
The room wasn't ready for our arrival even though we were an hour late for check in and the front staff didn't know how to handle this correctly. we were told to sit in the lobby and wait till a room was ready and no help offered with our luggage. also the room had not been cleaned properly and smelled of cigarette smoke. it was tidiied after complaining, but still found items under a chair later.I stay in a lot of Westin hotels and this was a bad experience that I have never before encountered or had in our next Westin hotel that we stayed in
June 13, 2013
Rated 4 out of 5 by infodetective Comfortable beds, great coffee
This is an excellent hotel for visiting the sites in downtown Ottawa. It is very close to Parliament Hill and the Byward Market. The beds are very comfortable and the in-room Starbucks coffee is great. The rooms are spacious with good views of Ottawa.
July 9, 2014
Rated 5 out of 5 by GSS0607 Great service and amenities
The staff, service and food was excellent.
July 17, 2014
Rated 4 out of 5 by emil22 service
Kathleen L of Service Express was very helpful to us.
July 16, 2014
Rated 3 out of 5 by CanuckM Beware the Elevators
New elevators have been installed with little thought to security. Once you are in the elevator, it is like being in prison.and you have no control over the floor that it stops at.. You enter your floor on the panel outside and if you are uncomfortable with someone who follows you in, once the door closes you can't change to another floor and get off.
You destination floor is visible both inside and outside the elevator.
June 16, 2014
Rated 5 out of 5 by jnickname Impressed Again
Excellent facilities, prompt and courteous attention from staff, another enjoyable stay all around.
July 14, 2014
Rated 4 out of 5 by jnp04 Good Hotel
Comfortable hotel with nice ambience. Prices in the breakfast/lunch cafe on the high side but local dining is more easily accessible so not as applicable. Really great convenience to convention centre and local shopping.
July 8, 2014
Rated 5 out of 5 by Borch Overall Good Service
The Westin Ottawa staff are very knowledgeable and professional in their interactions with guests. We arrived by car and our greeting at the front door was very welcoming and our check in process was efficient, friendly and professional.
July 6, 2014
Rated 3 out of 5 by Halifax49 Ottawa weekend
Room is beautifully furnished, but not large for a "premium room". Check-in was slow, with only one clerk. Confusion about whether we were on "green" (no maid service) - they came anyway. Shower drain ran slowly. Banquet was excellent. Pricing policy for internet and telephone is irritating- it just caused mild inconvenience as I used my wireless service and avoided the hotel's system. I was left with a feeling that I was there to be fleeced. Please - I ask my favorite hotel to rethink this pricing model and be more competitive.
November 17, 2013
Rated 5 out of 5 by mikew Great place for a stay-cation!
We only had a couple days for break from our 4 kids and needed a place where we could totally relax and recharge. The Westin more than met our expectations once again. Right from the early check-in, the pool and spa, the friendliness of all the staff we encountered during our stay... through to the beautiful room and, of course, the much appreciated surprize from John... we felt truly pampered and recharged as we skated home after our stay. : )
We look forward to our next stay-cation at the Westin!
Mike & Elissia
February 23, 2013
Rated 5 out of 5 by 1949sonny excellent stay great location
I had a short trip for meetings and stayed at the Westin. Tired, I flopped on the bed and it was heaven!
Room was very clean, bed was amazing comfortable and even the remote for the tv worked. Great coffee, hot water shower on demand. Energy efficient light bulbs...Staff were friendly and assisted with check-in and check out along with arranging taxi.
My only complaint is the charge for internet...should be free this day and age.
Location is great, minutes to everything. just great place to stay, will definately will be back.
November 23, 2012
Rated 5 out of 5 by TAZ59 SPECTACULAR!
From the moment we walked through the front door until the moment we left we were treated very special. Our stay was very memorable. Every staff member we dealt with was polite, accommodating and extremely friendly. . Centrally located in the heart of all the activity. We will be back!
July 2, 2014
Rated 4 out of 5 by Alexandra1223 Good hotel for a special night out
I live in Ottawa, but spending a night at the Westin always makes me feel like I'm on vacation. The bed is always comfortable and the room feels luxurious. The location is awesome, too.
The only downside I would say about this particular visit is the cleaning staff was maybe a bit too eager to clean the rooms in the morning as I had to listen to them knock on doors and say 'room service' loudly over and over again. I understand they want to do their job, but when you're trying to sleep in and relax, it's a bit mood-killing.
December 31, 2013
Rated 2 out of 5 by Kencdm Far Below Westin Standards
It's difficult to imagine that anyone concerned with the quality Westin is supposed to convey has ever visited this hotel. I wonder if they stood in line for over 1/2 an hour at check-in? I wonder if they stood in an elevator lobby for 20 minutes awaiting the arrival of an elevator. I wonder if they overheard guests complaining that "higher floors" should receive discounts - not higher rates, because the elevators are so slow [and have been for over a year? I wonder if, upon arrival at their room, their luggage was still undelivered by bell staff over TWO hours later? Has anyone interested in the standards of quality & luxury Westin pretends to provide visited this hotel??? If they had, I can't imagine the name Westin would still be 'flagged' on this building.
June 9, 2013
Rated 5 out of 5 by maurice weekend get away
Enjoyed our weekend of skating and the excellent hotel and staff. The view is something I think about often and that, plus the service, brings me back to this hotel as often as possible.
I can not believe that there is a large fee for internet/WIFI in the room and even in the business centre! I can get free WIFI at a local coffee shop or the 60 year old motel on the edge of town. I understand it is a revenue stream from business travelers but it should not be in place on the weekend and perhaps could reflect SPG involvment.
February 5, 2013
Rated 5 out of 5 by maurice end of May in Ottawa
Love this hotel - if just for the view! - can't beat it - enjoy just bringing dinner in and sitting at the giant windows watching the beautiful city.
About a system that is seldom discussed - the HVAC in the room is very responsive. Heat and cooling are immediate and quite - I don't know how they do that in such a big hotel but it is wonderful that everything works so well.
Clearly the renovations over the past 2 years have been worthwhile.
June 3, 2014
Rated 3 out of 5 by Chao123 Average hotel
I was at the Westin Ottawa for a 4 days Conference.
At the cost per room I am very disappointed that the internet connection was not even complimentary in my room, only at the lobby.
Beds are rather small.
In the conference area, the main men's washroom were unavailable during the total stay, very inconvenient..
the rooms are very clean and comfortable
hot tub and pool are nice.
June 19, 2014
Rated 5 out of 5 by Jeff2112 Great Hotel!
Stayed for a local wedding. Great room, comfy beds, fantastic shower. Shore Club restaurant attached to Hotel is fantastic. No complaints or issues with the Westin at all, fully loved it.
July 7, 2014
Rated 5 out of 5 by Shelagh Wonderful Staff and real dedication to customer!
Helpful and charming staff from check in to check out - and a special 'thank you' to room service team who went over and above to ensure we had a lovely evening at the hotel!
July 7, 2014
Rated 4 out of 5 by BobF13 Amenities Great - some rooms need TLC
I stayed on the preferred floors and it was good but a couple of people I was with were in the non preferred floors and they need a little TLC
Facilities were very good
July 7, 2014
Rated 5 out of 5 by cgs1 Excellent housekeeping staff
The room we stayed in was very well cleaned every day.
July 11, 2014
Rated 5 out of 5 by Roxy99 This Westin is the Best
I travel alot for business. I stay at the Westin in Ottawa at leat 2 - 3 times per month. They're the best in my experience.
Design very neat and sleek, room v nice, great beds, the full windows delightful.
Shore Club - v good seafood, v good service
This Westin is v well staffed. Sometimes they get busy, but almost always there are more than enough folks to assisst in any way - and they are v pleasant in manner. They are also consistently there, which is nice when you're a frequent guest.
Best of all, if there are any issues, the seniior leadership is highly responsive. Directly, or quietly small changes are made that make sense and are reasonable.
This is a v nice property to begin with and it is superbly run from the top to the bottom. Five Stars is my vote.
January 21, 2012
Rated 5 out of 5 by Mystified The staff was awesome
I was especially impressed with JENNY in Housekeeping. She cleaned my room, she responded so readily to my wishes and was kind and very helpful! Bravo, Jenny!
July 7, 2014
Rated 4 out of 5 by NW12 This hotel needs more elevators
I realize the hotel was full this weekend and many people had families staying with them so it was much more crowded than business travel. However, your elevators were extremely overworked. I was on one of the middle floors and I there was one time where I had to wait for 8 full elevators to pass me by. RIDICULOUS! Install at least 2 more elevators. I don't think it's the new elevator system, it's the fact that you just don't have enough elevators.
May 27, 2014