Rated 4 out of 5 by WorldTraveller12 Perfect location, great rooms
My family and I recently stayed at the Westin Ottawa hotel for Winterlude. Our room had a beautiful view of the Parliament buildings and Rideau Canal. The room was spacious, clean and comfortable. We enjoyed using the pool, although it was busy due to Family Day. While the elevators are slow due to being upgraded, it didn't impact our stay. We tried the Winterlude discounted lunch buffet, and while the food itself was good I was surprised at the price for the type of food offered. I expected more and better offerings than chicken fingers and macaroni and cheese. Also, the cost of drinks was ridiculous!! $5 for a regular coffee. My recommendation is to stay at the hotel but eat elsewhere.
February 19, 2013
Rated 4 out of 5 by marley1 The staff is always great
Mark checked us in and made sure we were very comfortable. Hillary looked after us in the restaurant and always had a big smile for us. We were recognized at the front desk. We love this hotel
July 3, 2014
Rated 5 out of 5 by SNL33 Always on the ball!
Smiling faces, responsiveness and the utmost in service...even amidst the hectic Canada Day celebrations and crowds!!
July 4, 2014
Rated 5 out of 5 by Roland Great accomodations
The Weston has accommodated us for several years for Canada Day festivities. Excellent service.
July 4, 2014
Rated 5 out of 5 by Steve3124 Great stay
We stayed at the Ottawa Westin over the Canada Day celebrations. The location is ideal and the hotel is top notch.
July 3, 2014
Rated 5 out of 5 by mbrant This hotel is comfortable and inviting
I have stayed at many hotels and the Westin is definitley in the top of my preferred list. I feel welcome from the moment I leave the cab until I check out, I always get a great nights sleep, and the meeting rooms are great.
June 30, 2014
Rated 5 out of 5 by madspa94 best hotel experience ever!!
I can't say enough great things about The Westin Ottawa. Every staff member from the valet to the housekeeping staff is courteous, smiling, helpful, knowledgeable and competent. I felt completely at home and welcome. The fruit water at check in is such as nice touch. The offers of water bottles while waiting for check in is very thoughtful. All the staff members are AMAZING and make you feel like part of the family. The room was extremely restful and comforting. I had the best sleep I've ever had in a hotel room. I would DEFINITELY stay here again. BEST hotel experience EVER. Thanks again!!
August 27, 2012
Rated 5 out of 5 by NancyCB Best beds in Ottawa!
Loved my large corner room with a view of downtown and the parliment buildings and they have a Starbucks. Perfect!
July 3, 2014
Rated 5 out of 5 by Lojo60 Great location
The hotel is close to everything you want to do and see. Staff is polite and professional, the hotel restaurant has an amazing selection of food for every dietary need. I highly recommend the Westin pool and work out room - overall a fantastic hotel for every type of traveller.
June 27, 2014
Rated 4 out of 5 by RJG2013 Excellent room and in-room dining, but disapointment with relocation of some components of the fitness center
My only disappointment was with the recent relocation of some components of the fitness center to a neon lit room, away near the racketball court. Made the training sessions a little more complicated and less enjoyable, needing to move from one area to the other for a full work out, plus the loss of daylight and view.
June 25, 2014
Rated 3 out of 5 by CanuckM Beware the Elevators
New elevators have been installed with little thought to security. Once you are in the elevator, it is like being in prison.and you have no control over the floor that it stops at.. You enter your floor on the panel outside and if you are uncomfortable with someone who follows you in, once the door closes you can't change to another floor and get off.
You destination floor is visible both inside and outside the elevator.
June 16, 2014
Rated 4 out of 5 by cnk8888 Is elevator ever going to be completed?
I've been staying at this hotel for the last few years for a conference. Overall, the hotel meets my expectations.
However, the elevators have been an issue for at least the last 2-3 years. The Westin Ottawa has been trying to fix and/or upgrade the elevators for that span of time and it's not yet fully operational.
During peak times, you may have to wait to 5-7 minutes for an elevator, and even then you might not get on. Especially for a conference, when one may need to run up to the room and head back down, it delays things.
I've been very dissapointed with this aspect of the hotel.
October 3, 2013
Rated 5 out of 5 by RKT55 Canada Day at the Westin
Close to all the action but far from the madding crowd!
July 3, 2014
Rated 5 out of 5 by CASEM Excellent hotel
5* - great hotel, great location
July 3, 2014
Rated 3 out of 5 by justmarried2014v One night stay
Food (breakfast) and comfort of room were great.
July 2, 2014
Rated 3 out of 5 by Guest998 Dated and disrupted sleep
I always stay at this hotel when I go to Ottawa. This was the first time that I was disposing ed. The rooms are becoming dated and furniture is starting to get old.
Housekeeping staff kept banging at the door Sunday morning - even after that couldn't get is as we had the safety lock on. This was before 9 in the morning. Monday morning there was a fire alarm.
My bill included someone else's room service and it took awhile to get fixed.
Front staff was good, free Internet and late check out we're all positives. However not sure I will stay there next time.
April 25, 2014
Rated 3 out of 5 by Chao123 Average hotel
I was at the Westin Ottawa for a 4 days Conference.
At the cost per room I am very disappointed that the internet connection was not even complimentary in my room, only at the lobby.
Beds are rather small.
In the conference area, the main men's washroom were unavailable during the total stay, very inconvenient..
the rooms are very clean and comfortable
hot tub and pool are nice.
June 19, 2014
Rated 4 out of 5 by Josema Prom Graduation
I appreciate the fact that I have to complete a form to be sure that my son will have a nice experience in his graduation prom and be in a safe environment.
June 30, 2014
Rated 3 out of 5 by Lydia Staff was excellent but dog barked for two nights
I normally love my stay at the Westin. The staff at this hotel is incredible and the rooms are very clean but my most recent stay was one of my worse experiences at a hotel.
There was a dog that barked every night during our stay. The first night it barked until 4 am. On the second night we did call the front desk and they indicated they would send security but the barking didn't stop for several hours. It was approximately 2 am before the barking stopped. I would stay again because of my several visits that were so postive. However in the future I would request a room away from pets.
December 10, 2012
Rated 5 out of 5 by SWCorman Beautiful Hotel
Excellent location, rooms & staff.
I look forward to staying here again.
The IT Manager Aida Bajramovic was especially helpful, taking time to show me the IT facilities and going above and beyond with great customer service.
June 27, 2014
Rated 5 out of 5 by FFL22 excellent stay
I had a very pleasant stay at the Westin Ottawa. The staff was always smiling and did its best to always respond to my inquiries.
June 30, 2014
Rated 5 out of 5 by Fred02 All-round Excellence
From front desk greeting to departure, everything — pleasant and helpful staff, room upkeep and furnishings — was first class!
June 30, 2014
Rated 5 out of 5 by baileys Weekend
We thoroughly enjoyed our stay! The room was lovely and the staff very friendly!
July 1, 2014
Rated 5 out of 5 by LadyBug82 Location and Class
Having not stayed at a Westin before I had heard great things and was interested to find out for myself. Upon arrival we were greeted by the staff, whom were accomodating throughout the duration of our stay. The location was perfect - within 10 minute radius of walking you could get to the NAC, Convention Centre, Rideau Centre, Byward Market, War Memorial, Sparks and Elgin street, Rideau Canal and many other fabulous sights.
My only complaint which wasn't even THAT big of a deal was the parking. It was a long way away and very expensive for not being close to the hotel.
All in all we had a fantastic weekend and will not be staying anywhere else but the Westin each time we come to Ottawa from here on out.
February 4, 2013
Rated 5 out of 5 by Sunshine100 Beyond the call of duty
I had five reservations but in error cancelled one on the eve before our arrival. I realized my error when I received a call from our associate at hotel check-in who found himself without reservation and a fully booked hotel. I called hotel reservations who went beyond the call of duty to find a room, reinstate my reservation and maintain the original price. I very much appreciated such excellent customer service to cover my obvious error. I am pleased to recommend Westin for their beautiful facility and exceptional customer service.
May 9, 2014
Rated 5 out of 5 by Weetie2573 Surpassed expectations
From time to time we like to steal away for a night downtown in Ottawa. This past weekend we decided to give the Westin a try as it had been many many years since we had stayed there. This is not the Westin hotel of years gone by...it is modern and welcoming; staff cater to your every whim, its large windows on the higher floors offer incredible views of the city. Don't forget to have breakfast at Daly's; while you savour exceptional food you will love the view of the Rideau Canal. For anyone looking for a modern, elegant 5 star hotel in an incredible location look no further....
June 24, 2013
Rated 4 out of 5 by caab48 Excellent room but lacking in some details
The hotel does some things very well, but is lacking in other areas. The lobby is warm and inviting. My room was clean, nicely decorated, spacious, and very comfortable. The elevators are being worked on however, the wait time was far too long and there were no acceptable alternatives. I was invited to use a service elevator but left the elevator with my hands covered in black dirt. I tried to take the stairs but couldn't get all the way to the lobby. I was also very annoyed that I had to pay for internet access. If I can get free internet at a discount chain, I expect to get it at a Westin. Very few hotels charge for internet access anymore and it seemed like a money grab. As did the prices on the breakfast menu.
October 17, 2012
Rated 5 out of 5 by maurice end of May in Ottawa
Love this hotel - if just for the view! - can't beat it - enjoy just bringing dinner in and sitting at the giant windows watching the beautiful city.
About a system that is seldom discussed - the HVAC in the room is very responsive. Heat and cooling are immediate and quite - I don't know how they do that in such a big hotel but it is wonderful that everything works so well.
Clearly the renovations over the past 2 years have been worthwhile.
June 3, 2014
Rated 5 out of 5 by Inet Special needs
My daughter has special dietary needs!!
I requested a microwave for our room as I prepared several days of prepared food for her. I was given a micro for the room and we had a fridge to store everything!, the bell hop
Vallet parking... All were very helpful with directing us to several floors in the hotel and how it's connected to the mall! We never felt like we weren't informed.. And found things by a surprise like in many other places we've stayed.this was a very pleasant stay all around!! It was my sons soccer tournament for the weekend! This is a superior hotel!,, I travel a lot with my children to many far destinations and the Westin Hotel Ottawa goes far and beyond good service and promptness also. Thanks again
August 12, 2013
Rated 4 out of 5 by Woodstonian A wonderful stay
We attended a convention/meeting held at the Westin. We appreciated the room, the staff and the convenience of the location to Parliament Hill, the By Ward Market and other sites of interest.
June 22, 2014