Rated 1 out of 5 by Robert856 not a happy camper
well,, it took 40 min to check in at 11.20 pm at night because front desk computer system could not find my pre-paid booking.....then valet guy told me i could not pay for parking on the room bill....so i had to go in and get front dest to tell him to give my $ back and they put it on the bill. in the morning... in my rush to leave... they told me my room was not paid for and that i had to settle my account. i was late for my meeting as a result of this. i was offered a Murphy bed room....btw.. don't look between the wall and the Murphy bed ...this is an area about 1.5 ft wide that is very unclean. bathroom floor was not clean. pillows were horrific and there was no bathrobe. If i looked hard to the left i could see the water through the dirty window. i have stayed at this property in the past and have been happy with my experience. it has been at least a year since then as i have been staying mid-town for location.... what has happened to this place???
September 12, 2013
Rated 5 out of 5 by RoadWarrior99 Service that surprises
Consistent great service with upgrades more often than not.
New loyalty recognition program for SPG program members - Guest Ambassador of the day. Upgraded to the Prime MIinisters Suite - quite spectacular all around.
This is a great property that has always provided service beyond what frequent travellers come to expect as the norm.
April 12, 2013
Rated 5 out of 5 by DEVA Fantastic Hotel
Excellent hotel from when you pull up to check out. The front desk was very courteous. MIMI at the Mezzin restaurant for Bfast was exceptional in service. DID NOT LIKE TOULA RESTAURANT. Took 2 hours to eat and we didn't make it to a show, unbelievable. But everything else made up for it. Next time Ill just get room service.
September 16, 2013
Rated 5 out of 5 by Plywood This hotel was wonderful
The hotel service was amazing. Friendly, courteous, patient and informative staff. Upon arrival we were greeted and directed to the main lobby and offered valet service. This was wonderful. The rooms were spacious and immaculate. Our stay was enjoyed and we will definitely return when visiting Toronto. Thank you.
October 31, 2012
Rated 5 out of 5 A mini fridge?
Overall we were very pleased. My partner stays here regularly when she attends conferences in TO and I stayed with her this time. We will do so again.
One thing we found puzzling in our room (#1234) was something which appeared to be a mini fridge, but which was not cold or even running.
June 24, 2013
Rated 4 out of 5 by joseph416 My favorite hotel in Toronto
I have been staying at the Westin Harbour Castle on many occasions in the past 2 years. Overall, the staff are excellent and will go out of their way to assist you. Friendly, professional and courteous. I would highly recommend this property if you plan to visit Toronto
April 8, 2012
Rated 5 out of 5 by Apaulo It doesn't get much better
What a great location, wonderful comfort, excellent friendly helpful staff and terrific value. In particular, one of the reception staff went out of her way to deal with a small parking issue we had, and the Operations Manager took care of it promptly and efficiently.
August 23, 2012
Rated 5 out of 5 by DianneD This is my favourite hotel.
The hotel is absolutely gorgeous! Hotel is spotless both inside & outside of the rooms. Every employee is couteous & helpful-consistantly. The location is drop-dead gorgeous! Right on the waterfront with beautiful gardens & walkways! I love coming there.
August 20, 2012
Rated 5 out of 5 by IG2BTL In a Pinch
Made a hasty reservation because of an earlier than expected arrival due to Hurricane Sandy. Quickly checked into my room and was able to rest after rushing around to get out of New York. The room was attractive, and quiet, just what I needed at the time
November 6, 2012
Rated 5 out of 5 by WEREX The best hotel in Toronto
Perfect location, easy to get from airport, central train station and just 3 minutes from financial district.
Unforgettable view into the lake from rooms xx19-xx26.
Exceptional service and very comfort rooms.
Upgrades: every time for Golds and Plats.
August 22, 2012
Rated 5 out of 5 by Vickster079 Great Experience!
Its been a while since we last stayed at whe Westin Harbour Castle, as usual it was a wonderful experience. Great room with a lakeview priced right for a one night stay downtown. The lobby bar was a fun hangout! Staff was fun and attentive.
April 8, 2013
Rated 5 out of 5 by Caroleve Perfect at every point
I had an outstanding stay with the Westin!. I was pleased with the rooms, location and everyone was curtious. I also love the the eco-friendly options the hotel has. Definately a step above other hotels. I'm definately signing up for SPG.
June 17, 2013
Rated 5 out of 5 by debra62 Great hotel!
This hotel was easy to locate and within walking distances of venues visited. The hotel was clean and the staff provided excellent service. The family package was wonderful and very reasonable considering we have a family of 6.
June 17, 2013
Rated 2 out of 5 by Zac85 Never Again!
Room size was average for the $300 I had to pay! In addition to the extra $40 for parking. No WiFi i or breakfast included after i was told it would be when I made reservation! The only thing decent about the room was the view.
February 6, 2013
Rated 4 out of 5 by James21 The facilities are dated
The fan for the air conditioning was so loud that it woke me up every time it kicked on during the night. The bathroom was worn on the counter and around the tub. It's time for a remodel. This is not up to Westin standards
May 20, 2013
Rated 5 out of 5 by Ava68 Hotel Rooms are so comfortable
Love the rooms, they're very comfortable and luxious in a simple way. Great furniture and heavenly bed! Love the views of the lake and city. Staff are extrememly friendly and accommodating. Rooms are very clean.
March 9, 2012
Rated 3 out of 5 by cass3 This hotel was great but
Parking was outrageous! ($184.00 - discount rate for the room) plus $45.00 for valet parking - no thanks. The hotel was beautiful...room was super clean and bed was very comfortable. Just very expensive.
August 26, 2013
Rated 3 out of 5 by iriek Great Location!
I stayed at this hotel on an overnight layover.
I will start out with the pros:
1. I had a lake view room, and the view was spectacular.
2. The room was clean and spacious.
3. My check in process was smooth, and I was offered a late checkout for Sunday.
4. The hotel is right across the street from the stop for the Airport Express Shuttle, which is a cheaper (than taxi) easy way to get to the airport. On Sunday morning, I got to the airport within 30 minutes.
And now the cons:
1. I am not a big fan of paying $15/day for internet.
2. The elevators were actually dirty in the morning. I saw a discarded bag of fast food, and crumbs all over the floor.
3. There were cards for an escort service in the business center.
Overall, I expected a better appearance from a 4 star hotel. But the staff was polite and helpful. I think next time I am stuck in Toronto overnight, I will try somewhere else...
May 12, 2014
Rated 5 out of 5 by kirk sports equipment wasn't maintained
The sports equipment was lacking. Squash racquets were beat up, glasses scratched and the basketball wasn't inflated. I would have thought with Mar. break the equipment would have been refreshed.
March 14, 2012
Rated 5 out of 5 by lap58 Royal Treatment
Our annual conference was just held there & we had nothing but 5 star treatment from all your staff. The bedrooms were lovely and what a view! Thank you for such a memorable stay!
August 12, 2013
Rated 5 out of 5 by Jay329 Excellent stay!
Great hotel, excellent staff! This hotel is close to absolutely everything....and the price for the stay was very reasonable for downtown Toronto. I definitely will be staying again!!
March 24, 2012
Rated 5 out of 5 by Buc416main Excellent Stay
We had a long 3 night weekend in one of the penthouses over looking the lake, just fabulous! Would stay there again. I want to thank the Manager for this. Thank you very very much.
August 23, 2012
Rated 3 out of 5 by travelalways Filthy Facilities
The common areas in this hotel are disgusting - take a look in the elevators. They are dirty and during one of my recent stays someone had spat in one and it was there for 2 days.
September 4, 2012
Rated 5 out of 5 by AmandaR31 Great Hotel
We stayed at this hotel over the weekend and really enjoyed it. The staff were friendly and very accommodating. It was very kid friendly. We would stay here again.
August 12, 2013
Rated 5 out of 5 by Shannon3701 Consierge staff went above and beyond...thank you Rochelle
This was my first trip to Toronto alone without a car. With all recent construction street construction your conseige staff both days were very helpful.
June 4, 2013
Rated 5 out of 5 by wes55 The best hotel in Toronto!
Absolutely the best hotel in Toronto!, rooms are clean, staff are outstanding, close to events and theatres, and the view of the lake is breathtaking.
May 22, 2012
Rated 3 out of 5 by Zeusy88 Gold status means nothing to this property
When I checked in, I did not get my room upgrade, however the front desk agent Juan told me they weren't sold out (I find this extremely odd as why I didn't receive my upgrade - I was there for a conference). As well, I didn't get any of my room preferences (e.g., high floor). I was on the 19th floor, not the Club floor or SPG preferred floor, nor use of the Club room. I felt like an average traveller. I could see other people being happy with the service, but when I stay at SPG properties, I always get an upgrade and room preferences. Extremely disapointed in the overall check in process. Not what I am used to with SPG, especially Westin's.
November 28, 2012
Rated 5 out of 5 by bigredapple Great. Location
Great service from the minute you pull up to the front door. The room was bigger than expected and the view was amazing
We will be back
August 23, 2012
Rated 5 out of 5 by Beatlesfan63 Great place to stay.
The staff were all very friendly, and nice to talk to. The Thoula(hope I spelled it correctly), restaurant was absolutely wonderful!
August 12, 2012
Rated 3 out of 5 by Maree2 Guest with special needs
My husband has a mobility issue and uses a walker, so we had requested an assessable room for the weekend. Upon checking in, we were told it would not be ready till 4:30 PM. Having traveled to Toronto by bus, he needed a rest, so we were given a regular room and a request for a bath chair to put in the tub, so he could have a shower.
The chair never arrived that day and we again requested a bath/shower chair the next morning. Upon our return to the room later in the d ay, there was commode chair. Calling down to the desk, they didn't know what a bath chair was and offered us to change rooms later when the assessable room was available. By this time it's 3 PM and we'd been up since 6 to go and watch our son in the triathlon on Toronto Island, so certainly did not want to pack up and wait for the room to be ready. The desk did call back later and offer us a $60.00 credit towards breakfast the next morning. Since the buffet breakfast is $27.00 before tax and gratuities, this didn't cover the cost.
Needless to say my husband could hardly wait to get home and have a proper wash in the shower.
The location is wonderful but am very unhappy with the service.
August 30, 2012