Rated 4 out of 5 by DiscoJo Elizabeth on Reception
Elizabeth went out of her way to assist with obtaining WiFi in the Reception area and tried to check me in early so that I would not have to wait for a room. However I did choose to wait and was happy to go off for the day expoloring. Elizabeth was friendly and had a pleasant manor and was an exception member of you team.
September 20, 2013
Rated 2 out of 5 by Lulu24 Gone downhil
This place used to be my go to spot in Vancouver. I don't think I'll be staying here again. Rooms are outdated, wifi was slow and spotty and the breakfast situation is a mess.
They've discontinued the menu and only offer this sad pathetic buffet as an option. Buffet was not stocked and had very small and sad selection.
July 23, 2012
Rated 4 out of 5 by ChrisEEE This Hotel is centrally located
The Westin is on Robson Street and is centrally located to Canada Place, the train station, and has lots of restaurants all around it. We were able to walk almost everywhere we wanted to go.
June 23, 2014
Rated 4 out of 5 by Ellen27 Hotel was nice- area around it improving
I had not stayed at this hotel for about 5 years. The area around the hotel has upgraded more since the last time I stayed here, and it is really only 3-4 blocks from the main shopping streets downtown. There are more restaurants and shops. Only thing, I couldn't figure out how to turn on the lamps beside the bed..
June 9, 2013
Rated 4 out of 5 by Chantel Love the Grand
I stay at this property frequently and I always love it. I do want to provide feedback however that the TV in the bedroom had no signal. When I called, the front desk was unable to do anything because the engineer wasn't in until morning. This has happened the past 5 times I have stayed here; it is disappointing!
January 26, 2013
Rated 4 out of 5 by Scotty42 Good staff, tired rooms
The staff were very friendly and helpful and the food was good but the rooms and common areas really need to be updated.
There are only two elevators which often meant a long wait
June 23, 2014
Rated 5 out of 5 by Cocomom23 Good location and helpful staff
Location is excellent. Staff are helpful and knowledgeable particularly the orientee Priya. Did not act like an orientee but more like an experience staff. Offered us a good deal , information and took time to make our stay comfortable and convenient. She made sure we would get the best value for our hotel stay.
May 29, 2013
Rated 5 out of 5 by Lotretta Westin Grand Vancouver is GRAND
Westin Grand Vancouver is super clean, modern and has a lovely decor. The room has a great layout, with a nice sitting area.
The little kitchenette was well equipped.The staff are the hotels greatest asset. Service was first rate. Close to sports events, GasTown, Yaletown and fabulous shopping and restaurants.
April 29, 2013
Rated 5 out of 5 by TaylorMae Another terrific visit
This is my favorite hotel for Vancouver visits.. In fact this is my ONLY hotel for Vancouver visits. This has the perfect location and the staff are simply the very best..We get to Vancouver several times a year and we always stay at Westin Grand.. Hidden restaurant is an outstanding part of the Westin Grand..
August 17, 2012
Rated 4 out of 5 by Hillzy Sleepless Night Resolved
Grey Cup party in the next room kept us awake for most of the night. I went to the front desk in the morning to complain. Talked to a young lady by the name of Rachelle who assured us it would be looked after. She was very pleasent and very professional. There was no problem the next evening. Please thank her.
December 1, 2011
Rated 5 out of 5 by Samiam2013 Perfect location
This Westin turned out to be in the perfect location for my visit to Vancouver. The hotel is not too big, not too small with a restaurant that is very pleasant, good breakfast, accommodated my dietary needs and with a very professional wait staff, especially Jesse. Everyone on staff were friendly and helpful.
April 7, 2013
Rated 5 out of 5 by BRFC Great service
This was an excellent stay here, as usual. The staff were extremely helpful - they really seemed to care.
Pity England lost against Italy though. Our room now has a tear stained carpet
June 19, 2014
Rated 5 out of 5 by incline1 Best hotel in Vancouver
The location of this hotel can't be beat. It's a simple walk to BC Place, Rogers Arena and teh art museum. The rooms are beautiful and we love the min-kitchen in each room. We have stayed there many times over the past several years an dhave never had a bad experience. Staff in extra helpful and friendly.
April 22, 2013
Rated 3 out of 5 by Hillzy49 Looking a little tired!
The hotel needs some remodelling. Two elevators, one of which broke down on our last day, just isn't enough for a Grand hotel. Requiring a SPG member to pay $15 a day for internet is out of the 20th century. The one feather in this hotels cap is it's location and that's the reason I'll come back.
February 23, 2014
Rated 5 out of 5 by Lovestrinket This hotel was in the perfect location.
The Westin in Vancouver was the perfect location for our quick trip. Two went to the Canucks game and the other shopped and then went back to watch the game in the room. We ordered room service later in the evening, the food was good and didn't take long to arrive. We would definitely stay there again.
April 8, 2013
Rated 5 out of 5 by Slammer Just right
This hotel is stylish and hip without being pretentious. I have been staying at this hotel since 2000 and have thoroughly enjoyed every stay. It is a full service upscale "chain" hotel with the hip vibe and feel of a trendy boutique hotel. Great location in the hard of beautiful Vancouver.
February 23, 2014
Rated 5 out of 5 by Mardesa Heavenly Hotel
The beds are indeed so very comfortable
with such wonderful pillows! Enjoyed that feature after 7 nights on tiny cruise beds!
Courtesy helpful staff that made our visit very pleasant. Convenient location with a vast
grocery store steps away. I would stay at
this hotel anytime! Thank you.
May 21, 2013
Rated 5 out of 5 by FONG828 Nice hotel
Great location. Close to shops and restaurants. Staffs are friendly. Great recognition as a SPG gold member.
June 29, 2014
Rated 5 out of 5 by eLynnO Great staff
Staff was very accomodating, friendly & helpful when I stayed at the Westin. I messed up my reservation when booking online, but when i checked in staff found me a room last minute and with my SPG card I received an upgrade (2 levels up from my original booking) for a great price!
February 16, 2014
Rated 5 out of 5 by islandboy Comfortable and close to everything
I have stayed at this property many times and it continues to maintain it's high standards. It is well situated close to sporting facilities, shopping and some of Canada's best restaurants. The dining lounge offers above hotel standard options at competitive prices. It is a must try!
March 21, 2013
Rated 4 out of 5 by jkw1 Room was great
Once you get to the room you forget about how long it takes to get there with only two elevators and a two level lobby area. Very crowded, cramped lobby. Room was very comfortable with separate living area. Desk area could use more outlets to make it useable. overall will come back.
July 29, 2012
Rated 3 out of 5 by JCCCA Elsewhere next time
Below what I expect from Westin. Very poor WIFI connection, miserable elevators and inconvenient bar and restaurant services hours all contributed to what I would say is a weak performance. Value for money is just not there and I will go elsewhere when I next visit Vancouver
July 24, 2012
Rated 5 out of 5 by Muna Great experience!
Very friendly and attentive staff
Warm welcome and excellent service
Room nice and clean with great location
Resaurant, nice location, friendly service and good food
Hotel facilities excellent too
Pleases that we spent our vacation at Westin Grand Vancouver
March 27, 2012
Rated 3 out of 5 by Ducky57 The hotel is in a convenient location
The hotel was adequate for our stay. The room was clean and hotel staff were very helpful.
June 24, 2014
Rated 5 out of 5 by JZAJZA Spacious rooms
I would recommend this hotel to everyone. It is a central downtown location, with exceptional service, comfortable and spacious rooms and a all round great place to be while you are away from home. It is also close to all amenities that one could want.
March 19, 2014
Rated 5 out of 5 by Artcee Star Treatement
Our overnight stay to Celebrate a 5th Anniversary was simply GRAND at the WESTIN. From our early check-in to check out the staff were lovely. A room up grade and complementary chocolate dipped strawberries, and bottle of bubbly was so thoughtful. (thanks to Lisa)
October 15, 2013
Rated 5 out of 5 by Hunter66 I'll be back!
Staff were great! Location couldn't be more central. Bed was very comfortable (this is a big deal for me and very hit and miss at hotels). When we wanted a bit more time with friends in the hotel lounge, we were accommodated. All in all, very pleasant stay!
February 11, 2013
Rated 5 out of 5 by Decalsnorth Awesome service
We were staying at the hotel because my husband was in Vancouver for surgery. When we returned to the hotel after the surgery the staff was astounding in help us get to the room and make sure that we were comforable and that we weren't in need of anything.
June 4, 2012
Rated 4 out of 5 by Stonepolish Quality Convenient Stay
This hotel is well located and can be reached with a short walk from the Canada Line. The Westin provided safe and comfortable accommodations with all the services of a quality hotel. I had a great stay and will go there again as I visit Vancouver often.
March 14, 2013
Rated 5 out of 5 by Quattro Consistency in excellence
I haven't been to this property for a couple of years and visiting this past week reminded me of why I booked it. Consistent in cleanliness and service are among the two top reasons. Love the opportunity to get gym clothes so i didn't have to pack them.
January 26, 2013