Rated 4 out of 5 by Pammietravels Nice but a little disappointed
We reserved the King Deluxe with balcony/river view for 5 nights. We also reserved a fridge & microwave. Front desk staff super friendly. We did not use the valet service; self-parking within short walk. Our room on the 16th floor had a super view w/small balcony. Room was smaller than expected, especially with price. Air conditioning was poor from day one but we did not complain (we hate complaining) until we checked out (no recompense offered). Pillows really bad. Very clean. Locale set apart from all the hubub of Savannah, which we wanted. Husband awoke with back pain but I did not. All in all, we'd go back but because of the small-ish room, we'd probably get a suite. BTW, we had our 5.5 lb. dog with us so the pet-friendly aspect was very important to us.
August 18, 2012
Rated 3 out of 5 by Shortymg Room Not Up To Westin Standards
We were very disappointed in the room and felt it was not up to Westin Standards. The comforter on the bed was snagged and dirty at the bottom, when we pulled back the sheers to open up the windows and let light in there were popcorn kernels on the floor and the toilet seat in the bathroom was all beat up. After staying at the Westin on the Riverwalk in San Antonio this room was a total disappointment. We work very hard for our money and find this room nothing better than average and have much nicer rooms at cheaper hotels.
July 4, 2012
Rated 4 out of 5 by priss Dust
Overall my stay was good. However I was not impressed with my room, in particular the room was not as fresh as I would have preferred. also there was considerable dust behind the beside table and therefore had a negative impact on my allergies. the dust was visible which is cause for concern. this would suggest the need for closer inspections or regular schedule for cleaning behind the nightstand. Thanks
October 25, 2013
Rated 5 out of 5 by Renee19 All around great expereince
This resort went above and beyond my expectations. Impeccably appointed. All my requests were honoroed. We had a traditional room w/water view, it was gorgeous. The Friday night fireworks were spectacular. Service from the valet, to front desk personnel, to belhops was fantastic. Everyone so friendly and courteous. I will definitely stay here again.
November 4, 2013
Rated 4 out of 5 by SWF55 Disappointed
I love this hotel and was disappointed that I was not given a room that I hoped for. I requested a river-side room and used two of my suite awards to get upgraded to a suite. They assigned me to a golf course view suite and I am not a golfer and could care less about looking out the window at a golf course. On my reservation I requested a river-side room. I had them to move me from a golf course view suite to a regular room on the river side. I hope that since I did not use my suite awards that they will be reimbursed.
April 9, 2013
Rated 2 out of 5 by Guest92013 Hotel needs cleaning and extra maintenance perofrmed
Cleaning Staff needs to pay attention to details. Hallways were dirty and needed vacuuming badly. There were a lot Fruit flies or some small insect flying around the back of the bar area at the Midnight Sun Lounge in the lobby area. There was a beer tap that has been out of service for about 3 weeks now. I probable would not recommend The Westin Savannah Harbor Golf Resort & Spa at this time. The GM or Asst. GM need to walk the hotel and check behind the cleaning staff. Vacuum the Hallways.
September 6, 2013
Rated 3 out of 5 by Rusty Too many problems
*Restaurant: waitress hasseled, too long to wait for food. Confusion over tip! We paid twice for the tip.
*TV WAY too slow to change channels
*Coffee maker was filthy! Had to clean it.
*Bathroom: shower curtain VERY wrinkled.
Water sitting in the tub from previous shower. Light too low for makeup. Love mirror, counter and towels.
*View from balcony great!
*Late night dessert portion was terrible. Too small from Midnight Sun and WAY overpriced.
Hated paying for parking without a choice either way. Self or Valet.
May 2, 2013
Rated 4 out of 5 by Hornets50 Awesome Location!
The location was great and the hotel was awesome. Loved the décor and the ambience. I only wished our room would not had been given away after making a reservation over a month ago. The room we were given had a small sink and it drained rather slowly. Also, we should have been told upfront that gratuity would be added to our bill if we used the 50% off discount card (not a savings). We were charged 32% gratuity on a meal for two people. What in the world!!!! Charged 18% gratuity in the lounge (no problem, that's fair#, and 21% gratuity on room service #still not bad). After it was all said and done, it was a great place to celebrate my boyfriend's 50th birthday. We look forward to going back, but we won't eat at the restaurant in the future, and we will inspect the room before we unpack and settle in.
August 27, 2013
Rated 3 out of 5 by leecee99 Very Bad Experience
I waited all year to celebrate my New Years Eve at the Westin as this would have been the second year in a row. I had such a great time last year. This year the dinner service was horrible 2.5 hrs to be served. The staff explained there were only 4 servers. The party was a band in the space that should have held the seafood buffet. Where was the party in the Grand Ballroom? Where was the information that the ferry was not running on New Years Day? I can't imagine coming back if this is the new standard.
January 3, 2013
Rated 3 out of 5 by Shellmen New Years Eve Gala
Room Accomodations were excellent but the reason for my stay was to have a great New Years Eve experiance with my lady friend and that was very disapointing in that the dinner service was very bad as it took over 3 1/2 hours (8:30 reservation) to get just the 3 courses we ordered and never did get our complimtrey champane to bring in the New Year. At $90 per person the service part of the dining experiance was totally unacceptable. I have no complaint about the quality of the food which was excellent.
January 3, 2013
Rated 4 out of 5 by Phoenix108 Great location, need to review cigarette smoking
Located across the waterway, this location provides the best city view of Savannah - and water taxis run frequent enough that it is very convenient. The rooms matched the excellence Westin is known for, with one exception. The shower ventilation was allowing the odor from cigarette smoke to enter the room. I can't say whether it was from a lower floor or employees having a smoking area near the ventilation unit - what I do know is it nearly ruined my stay as I am highly sensitive to cigarette smoke.
November 16, 2012
Rated 1 out of 5 by Julie27 Disappointed
The AC was not working in room. Told front desk about problem and they said someone will be up in 20 min. It took over 2 hours for a service person to come and the AC was never properly fixed. The towels had a stinky odor to them, making us have to request new ones. The bed was a huge disappointment considering that's something the Westin advertises. There was hair and spots on the comforter and the pillows were worthless. This was my second time staying at this hotel and sadly, probably the last.
January 14, 2013
Rated 5 out of 5 by knowsvalue Couldn't ask for more
On the day of arrival, we arrived before check-in time and the hotel let us up to our room early. This gave us more time to settle in, try the excellent buffet brunch and the pool. Forgot my swimsuit, but the hotel boutique sold a nice selection. Tried the golf range, and bought a nice shirt there too. We came for a wedding in downtown Savannah. Going to/from the island hotel to Savannah is hassle-free with the free "DOT" ferry, and we were on time for the wedding with plenty of time to spare.
May 31, 2012
Rated 2 out of 5 by heidien73 Average facility, poor service
We stayed at the Westin Savannah for a conference. The facility seemed understaffed in most areas. Valet was too busy to justify, the lounges were not only understaffed but wait staff would not assist you if your tab was started at the bar. Housekeeping was the worst we had ever experienced - our room wasn't touched the first day, only one soap and conditioner on arrivial, we had to snag a roll of toilet paper and kleenix from the cart as they were not replaced after housekeeping had "attended" to our room, and the bedding was literally thrown up on the bed, the bottom sheet didn't even cover the mattress!
The facility is decent, especially for conferences, though nothing spectacular. Having to take the ferry across the river to do anything was a bit inconvenient, but not a deal breaker. Because of the "unkept" housekeeping I would not recommend.
September 19, 2013
Rated 5 out of 5 by 1Red Green Choice Program
Overall, an outstanding resort. We appreciated all of the Green Choice initiatives. However, we did not like the fact that when opting to participate in the Green Choice program we received no housekeeping services whatsoever....thus the trash accumulated, toilet paper & shampoo ran out, dirty dishes not picked up, etc. I certainly am glad to use the same towels and sheets for several days to save water/electricity, etc., but basic housekeeping services would have been nice.
July 31, 2013
Rated 4 out of 5 by abcdeZZZ very good
My only disappointment in staying at this location is that the main hotel has no exercise or workout room. To get in a simple run on a treadmill you have to travel to the golf clubhouse.
November 7, 2013
Rated 4 out of 5 by reeege Confusion
We had booked a prepaid package and when arrived nothing was prepaid. Confusion as to why and never really understood. TV in one of our rooms was bad after it was on for a while the picture would fade then come back bright!~ some channels could not access at all time not much variety.
October 29, 2013
Rated 4 out of 5 by tertiarydog Good meeting hotel
Everyone was very nice; the food was pretty good, but the rooms were pretty worn out and not well cleaned. The towels were ratty - you know like when the towel is so old that it shreds and is see-through and falling apart. There were blood stains on the skirting of the bed and there were tears in the sheets, skirting and pillows. It wasn't that great. The desk was dirty and there wasn't even a remote control for the TV. I called about all these things and Sandra came and visited and was really nice and said she would take care of it - and the rest of the week went by and I was too busy to ask again. So I slept in the other bed without the blood stains and made my own bed the rest of the week. Again, for the most part it was good, but just a moderately lazy cleaning staff and very old linens (yuck).
February 23, 2013
Rated 5 out of 5 by TheNewYorker A Fabulous Resort!
My wife and I stayed at this Westin resort. All I can say is, its a fabulous resort! Being a SPG Gold member, we have stayed at alot of the Starwood resorts, this is one of the best. Everything about it was wonderful-the staff, the resort, the amenities, the design. We especially loved the location, which is away from the hustle/bustle of Savannah, but easily accessible by a fun ferry boat ride away. My only regret was not being able to spend more time there. We definitely will be back.
July 5, 2012
Rated 5 out of 5 by JWFL Thanks for remembering our anniversary
Nice that someone had put in the system that it was our anniversary. We were wished a happy anniversary upon arrival and arrived in our room that evening to discover a bottle of champagne. Thanks to the staff for helping make the weekend special! We will definitely be coming back.
October 28, 2013
Rated 5 out of 5 by Ron77 Excellant Choice in Savannah
We got a good deal through Travelzoo and decided to spend a night in Savannah at this hotel. It was wonderful. The view across the river to Savannah was priceless and the room was first class. They have a Starbucks in the lobby and nice lounge. The only cons were their parking spaces in the outdoor lot are about as narrow as you can get. They also charge a daily resort fee each day to cover internet access, parking, pool, fitness center, etc. which are usually gratis at other places.
December 25, 2012
Rated 3 out of 5 by Bob1107 Beautiful hotel
I was disappointed in some aspects of the hotel. Our room was fine but our toilet worked but you had to hold the handle down to have it flush properly. The cushions on the chairs near the beach had mold on them.
I also think you should have a newsletter ie, things that are going on such as what movies playing outside, or that there were fireworks and where they would be.
Just a couple of things I thought you should be aware of.
September 16, 2013
Rated 3 out of 5 by STEER Reservations in correct
I was playing in a Charity Golf Tournament and had called in March to book two rooms for two nights under the room block reserved by the Tournament Sponsor. I never checked the dates since I asked for the block which was Fri and Sat night. I was incorrectly booked for Sat and Sun night, which everyone was leaving Sun after the tournament. I was told by the manager that it was my fault for not confirming correctly. I felt she did not care about my situation at all.
August 1, 2013
Rated 5 out of 5 by JOj044 Great Staff
Amazing Staff! Very impressed!
November 11, 2013
Rated 2 out of 5 by tickedoff hotel un prepared for bookings
i reserved 12 rooms in Oct 2012 for 4/ 11- 4/14. four nights. The last week of March the hotel call and ask if we were going to need all 12 roms. After reviewing our needs. we told the general manager we could give up 5 rooms but we needed 7 for sure at that time we gave the names of guest for each room and type of room needed. we ask for a total so we could bring a check for the rooms. We were given a total. We arrived Wednesday evening to be told there were no rooms .
May 1, 2013
Rated 4 out of 5 by Birthday2013 Good Experience
Hotel and room was very nice. I had a few issues that could make my stay perfect. Item one is parking, with gated self parking it was not clearly posted that guest will park for free. Second issue I had was check in when I entered the lobby it was not clear where guest
check in two counters were present one on the left and one on the right. Both had signs that said preferred guest. As far as I know I'm not a preferred guest or returning guest. I was told by a employee walking by to go to the right desk. Upon asking the associate why the sign is marked that way she said everyone is preferred, confusing. I mentioned that the sign is confusing and should be taken down she replied it's company policy. Another issue is I asked the associate during check in if I can get a quick check out in the morning and could a
ticket be placed under my door she said yes. I did not get a receipt under the door in the morning. My last issues is a minor one the sheets were just draped over the mattress it was not tucked in. I wouldn't have noticed if it didn't look so sloppy. My dining was very good and the hotel property was also very good.
November 3, 2013
Rated 3 out of 5 by frankbama Westin going to the dogs
My family love the location for the 4th fireworks BUT stepping into an elevator and standing in dog urine was not pleasant. Then walking the grounds and dodging the dog droppings on the public lawns not a great activity. Poolside becareful if you leave the deck to use bathroom someone will move your belongings and state you left to bad. The day was a chore when you have to post afamily member to guard spot at all times.
Debatable at this time if we will return.
July 6, 2013
Rated 5 out of 5 by GA49 Great staff
The Westin Savannah was great. Me and my wife were married the other day and the staff and location of the Westin made it perfect.
November 3, 2013
Rated 5 out of 5 by pggd very comfortable
This hotel is definitely comfortable, services are very good (parking area, ferry boat to Savannah down town). Ask for the rooms with a view on the river.
November 2, 2013
Rated 4 out of 5 by Rolo50 Expected More
I was told upon check in I would receive a card to allow me to get 50% off food and drinks at the hotel, and I had to go back and ask for it. The bathroom sink was badly clogged and drained very slow which was both annoying and unsanitary .And to beat all I was charged a whopping 32% gratuity at dinner after receiving very fair service Also Wi -fi stopped working and had to contact the front desk other than that my stay was fine.
August 26, 2013