Rated 4 out of 5 by John2008 A very good business hotel in sydney
Westin in Sydney is a solid business hotel well located in the CBD and has much of what people on business expect to get when they stay at this level of property. I was not overly impressed with the responsiveness of the staff. Sometimes the services was a bit slow. The quality of the food from room service was disappointing. Directions and recommendations from the concierge were often a bit confusing and not quite accurate. For example, I was sent one block to a Spanish restaurant, but upon arriving there, found it was under construction. The concierge should have known this. Otherwise, it was a pleasant enough stay.
February 17, 2013
Rated 4 out of 5 by EIRI11 Quality Stay
I was delighted to celebrate my wedding anniversary at the Westin. The facilities and overall ambience were of a very high standard. I'd hoped the rooms had better sound proofing as I could hear nearby guests yelling the next morning. My husband and I received complimentary sweets which was a lovely gesture. I would recommend this hotel to family and friends.
June 23, 2014
Rated 1 out of 5 by Don18 Horrible Service - Worst SPG staff ever
After spending over $800 on two rooms and setting up a number of high level meetings we were consistently berated and embarrassed by the staff for sitting in certain areas of the lobby and restaurants....at one point we asked for a glass of water and were told we could only have that at the bar...I complained to the manager and while she listened and apologized she did nothing to address my concerns....DONT STAY HERE - they give AUSSIES a bad name - Can't believe you can get such poor service in a wonderful country
June 4, 2014
Rated 5 out of 5 by Hertryk Room Allocated
I was allocated Room 337 in the Heritage section. It was late and the noise from George St was unbearable. I felt I was in the middle of a race track and the noise from the street equally unbearable. As soon as I made the staff aware I was re-located , same level but in a quite part. which was absolutely fantastic . I thank the staff very much. I was also accommodated in the restaurant for Sunday lunch . I wanted to increase my booking from 2 to 6. At first they were unable to do so, but after checking they did. Excellent service, excellent food. I even had dinner with a friend on Sunday evening! Overall great job!
April 2, 2013
Rated 5 out of 5 by Thelma2 Great hotel!
Had a great overnight stay the staff are pleasant and helpful and the room was comfortable and quiet.
June 30, 2014
Rated 1 out of 5 by Georgia30 Thank you
I really appreciate the room upgrade for my daughter who is going to school in Australia. The only thing better than an upgrade is an upgrade for your much loved children. They had a fabulous time and really enjoyed the views and amenities.
June 25, 2014
Rated 4 out of 5 by Rich14 Calm relaxed atmosphere
Staff were unobtrusive but available and friendly and helpful.
Room was well appointed, clean and functional. Also quiet and bed comfortable. Lifts prompt.
June 26, 2014
Rated 5 out of 5 by PeteDownunder Excellent hotel
Generally excellent. Free wifi appreciated. Breakfast buffet a bit steep at $42.
June 28, 2014
Rated 5 out of 5 by Polly05 This hotel is very well appointed and has a great position
This is a beautiful hotel with excellent decor , comfortable beds and spacious , well appointed rooms. The position of the hotel close to restaurants and shops is wonderful. We thoroughly enjoyed our breakfast at the hotel too.
June 23, 2014
Rated 5 out of 5 by wjp1 Sydney Westin
A great hotel, excellent room and experienced and responsive staff. The Club Floor breakfast buffet and view are superb.
June 25, 2014
Rated 5 out of 5 by ACP14 Wonderful stay
Beautiful hotel and the location is fantastic to see Sydney and access the shops. Great service and the buffet breakfast was wonderful - so many options.
June 23, 2014
Rated 1 out of 5 by Nick1234 Bad Service All the way
Was greeted by a very frosty and unwelcoming and down right rude person. It took 10 minutes to check in.
My room was NOT serviced. I left my room in the morning for meetings all day. I had returned at 4pm at it was not done. I had a quick nap and was interrupted at 4:30pm to ask if they could clean it then. I needed to sleep a little so I said "No". I left my room for dinner and returned to a still unclean room.
Breakfast was very busy and there was one person to seat you. The queue was very long and the wait to be seated was over 20 min. Once again unsatisfactory if you are in a hurry for meetings.
February 27, 2013
Rated 5 out of 5 by madhouse5 room
The room was lovely however due to family circumstances I had to leave that night. I paid for the room but did not use it.
June 22, 2014
Rated 1 out of 5 by unhappyvisitor great hotel not credit card friendly
it is difficult to say anything but compliments about the Westin. My stay is always an excellent experince. Sadly, on my lates visit in Sydney i met a very upleasant surprise: i was charged a fee because i used a credit card to settle the bill! I was flabbergasted! how else does a hotel expect guests to settle a bill?
considering that Westin is a major hotel chain, this treatment of customers is
unacceptable and arrogant.
June 22, 2012
Rated 4 out of 5 by adrianq Great Location, Some Keycard Problems
Great hotel. Helpful and friendly staff. Excellent location. Right in Martin place. Short walk to Martin Place Railway Station. Free City bus nearby. One block from shops. Supermarket on the same block.
10 minutes walk to circular quay and the harbour.
Unfortunately had repeated problems with the keycard. Had to return to the desk about 7 times in 24 hours. But I think this had to do with the fact we had connecting rooms, and a common external door.
If picking between Starwood properties Breakfast buffet at the Sheraton is better. Four points is a good location if you have kids and want to more quickly access the aquarium, maritime museum, darling harbour restaurants & kids play area.
December 16, 2012
Rated 4 out of 5 by Lochy Executive Lounge
The executive lounge in the evening was not good. No hot canapes only crackers and cheese and a few other little things. It was very disappointing. In the morning breakfast and staff outdone the evening, was fantastic and lots of variety. Hotel beautiful and rooms comfy.
June 17, 2014
Rated 5 out of 5 by kenny53 you have won me
i stayed in a deluxe tower king room for 2 nights on my own in march. From the moment i walked in the door i felt at home.The atmosphere was great,the staff were very helpful and friendly. Last but certainly not least, the room was every thing i was looking for and more.It was spacious, clean comfortable and best of all quiet. The in room technology was great, even down to the tv speakers in the bathroom which meant you could enjoy watching tv whilst in the bath as the dividing wall between the bath room and bedroom was clear glass. the rain water shower head was an absolute joy to stand under
March 31, 2012
Rated 5 out of 5 by Hels1971 Very comfortable stay
fabulous hotel, in a great location, quiet rooms and the most comfortable bed i have ever slept in, if you have back problems, as i do, you will not have any trouble sleeping at the Westin, beds are amazing! The room was clean and attended to exeptionally well, the view of the clocktower was a bonus. We had problems with our DVD player and TV when we arrived and the engineer was with us within minutes to change the equipment, we were impressed by the speed and lack of fuss. Concierge and front of house staff were helpful and professional. All in all a really good quality hotel probably the best we stayed in out of 10 visited on our trip round the world! Would recommend and definitely return!
January 9, 2013
Rated 5 out of 5 by Raj13 Great hotel
Second visit here. Great Service, great feel.
Will definitely stay again.
June 22, 2014
Rated 4 out of 5 by HJo20MPS Meeting Planner for Offsite Conference
I hosted a 3-day conference for my company at this hotel. The care of the Group Reservationist, Sally, was outstanding. There was a bit of a disconnect between Catering Sales and handover to the Banquet Captain, in fact, I never met the Catering Sales Manager that I did all my planning with. However the banquet staff were very accomodating. I did have a couple of last minute requests with AV for my meeting rooms and having to rely on the captain to pass on the request to the AV techs did result in a long wait time. Overall, the food and beverage and service during the event was excellent.
November 12, 2012
Rated 4 out of 5 by IntlGal007 Never have to go outside
The hotel has an excellent workout facility, shopping center next door can be accessed through B1 level and restaurant has variety of delicious foods. Staff is always nice and rooms and facilities are clean.
June 16, 2014
Rated 5 out of 5 by Worldtraveler83 Excellent hotel and location
We found this hotel to be exceptional. Top rated room, very clean and attentive staff. We would recommend this hotel. Arrived at 7:30 am and our room was ready within an hour and half. Even though our room faced a big clock and tower, the chimes stop at 9 pm and are quiet all night and early morning. Very quiet room.
June 10, 2014
Rated 4 out of 5 by Evelyn109 Service lets down a lovely hotel
This is a lovely place to stay, - quiet, luxurious, beautifully appointed, clean, well located - but the service doesn't match the surrounds. My requested wake up call didn't occur and staff were so slow to bring coffee and take orders for the a la carte breakfast that I was forced to have the more expensive buffet breakfast because I could serve that to myself. Staff were however very fast to update the breakfast bill (while I was away from the table serving myself) but could not be found to serve coffee or take orders. A great hotel but the staff need help to recognize that these apparently minor but key issues influence the experience, and at such an expensive hotel it should be A grade all the way.
August 14, 2013
Rated 5 out of 5 by AshP Luxury at its best
I stayed here with my fiance and she absolutely loved it. We've stayed at the Melbourne Westin and instantly fell in love with it and now that we've stayed here in Sydney, its just simply amazing. Food, room comfort and the rain shower is to die for =)
June 12, 2014
Rated 4 out of 5 by Sparkle13 Reception
I arrived at the Reception desk on the monring of Thursday May 29th to check into my booked room and was told I had slept there on the Wednesday night and was due to check out on Thursday May 29th. I explained I had not styed there on the Wednesday night. The resception clerk disputed my story and it wasn't until I spoke to the manager that my situation was resolved. The implication was that I mad it all up
June 1, 2014
Rated 4 out of 5 by Jo614 Westin- great except for breakfast
The Westin is a great place to stay however the queue/ wait for breakfast needs to be reviewed.
The actual food was excellent however if queues were expected it would have been good to have prior warning or some sort of booking system.
I haven't had this issue in the other Westins I have stayed in.
June 10, 2014
Rated 5 out of 5 by Sani66 Great location
Hotel is in a good location, excellent views from the tower, near to public transport with shopping and nightlife at your doorstep. Staff always attentive.
June 15, 2014
Rated 1 out of 5 by idontcare1 bond ?
paid in full via online booking a rate of $365 - prior to arriving at hotel, yet upon actually checking in to the hotel, my card was charged $510.
I was NOT told of this added rate at all. No mention whatsoever.
It was only when my bank queried it that I even found out.
When I rang the desk to ask what rate I was on they say, '$365'.
So I said, 'why then was I charged $510'?.
Front desk then says, 'oh yes, we take a bond'.
As if this is totally normal and I am the idiot for not knowing this.
It might be nice if you actually advise your guests that you are taking almost double the rate - without telling them - when they check in.
Pretty dissapointing for a hotel of this standard and comes across as arrogant.
February 22, 2014
Rated 5 out of 5 by Lambchop1973 Exceptional Location & Exception Staff
I am actually Australian living in Singapore and throughout Asia my preference for business and holiday travel is the Starwood group and i am never disappointed the level of quality or consistency.
When i return home to Australia quite often i do not see the level of service that Asia hotels bring (well spoils people with). This is where the Westin in Sydney CBD is different, the hotel and service is truly impecible from the time you walk in the door.
Yes i understand Asia and Australia is different however Westin provides the consistency that make me return month after month
December 23, 2012
Rated 5 out of 5 by canuckle Very nice stay
Had a very nice stay at the Westin. The location in Martin Place is central to all things CBD, as well as major tourist attractions.
I received an Exec room on the 29th floor with amazing views. The lounge was a nice place to have breakfast with a good assortment of foods available, as well as canapes in the afternoon (a smaller assortment) along with drinks. My only request is to have more non-alcoholic options (though items like sparkling water are upon request).
Staff were friendly and the room was nicely appointed, though on the smaller side compared to other Westin hotels I have stayed at. The rainfall shower was very nice and while some people do not like the window to the bedroom, it was nice to get ambient natural light.
March 26, 2014