Rated 5 out of 5 by Hertryk Room Allocated
I was allocated Room 337 in the Heritage section. It was late and the noise from George St was unbearable. I felt I was in the middle of a race track and the noise from the street equally unbearable. As soon as I made the staff aware I was re-located , same level but in a quite part. which was absolutely fantastic . I thank the staff very much. I was also accommodated in the restaurant for Sunday lunch . I wanted to increase my booking from 2 to 6. At first they were unable to do so, but after checking they did. Excellent service, excellent food. I even had dinner with a friend on Sunday evening! Overall great job!
April 2, 2013
Rated 5 out of 5 by Teefy Warm welcome
Upon arrival at the hotel we were greeted extremely efficiently and warmly at the check-in and made to feel immediately at home.
The Executive Club is an oasis (we liked the fact that children had to leave at 6pm). The staff were friendly and helpful, there was no blaring TV and the food was delicious. Compliments to you also on your choice of wines.
In all, we enjoyed the quiet elegance and will most definitely stay with you again on our next trip to Sydney.
April 16, 2014
Rated 5 out of 5 by anzac Very Happy Hotel
This is the second time we have stayed at Wes tin and found everything we required.
A special mention must be made of the service and understand of all the staff.
We look forward to staying in the future.
April 29, 2014
Rated 5 out of 5 by Poppy321 Quality beds, fantastic buffet brekky
Superior comfortable beds for great nights sleep. Amazing variety at buffet breakfast. Unfortunately had to wait almost half an hour to be seated and then 15 minutes in the cue to check. Overall a very enjoyable stay.
April 28, 2014
Rated 5 out of 5 by gaelic 1st time and not the last time
Exceptional in just about all respects from check-in to check-out.
Only minute negative was I found the pillows uncomfortable.
April 29, 2014
Rated 5 out of 5 by Lynned Just an overall experience
This hotel was better than i thought. I wanted a place close to the cenotaph to enjoy the dawn service. The Westin was superb. Staff great. Room out of this world. Thoroughly recommend this hotel
April 27, 2014
Rated 4 out of 5 by faffa holiday fun
Excellent spot to enjoy Sydney
April 30, 2014
Rated 5 out of 5 by MissusS Beautiful hotel in a terrific spot
You can't beat the location of this hotel when staying in Sydney CBD. Quick walk to either Darling Harbour or Circular Quay and it's right next to the Sydney Westfield shopping centre. Rooms are a good size for Sydney CBD and have beautiful bathrooms. Staff were terrific and the actual hotel building itself is really lovely.
April 22, 2014
Rated 4 out of 5 by Josso Great Location & Great Room
Stayed one night to have a look and get a feel for the hotel L21 Tower - Extremely good room, great bed - excellent deep bath & spotlessly clean. Would love to have had the afternoon tea - did not realise when booking needed to book in. Great stay & worth a visit. Hotel has a nice relaxed feel.
April 23, 2014
Rated 5 out of 5 by Simon00 Well located
Excellent short break experience. Well appointed rooms. Well located and friendly attentive staff. Will definitely stay again.
April 27, 2014
Rated 5 out of 5 by LM82 Great Location
My husband and I had a short getaway and stayed at this hotel, it was a lovely big room and such a convenient location
April 27, 2014
Rated 4 out of 5 by Belleavenue Not as good as it use to be!
Love the Westin Sydney have stayed there on many an ocassion but this time I felt that it was lacking in service. We were staying two nights even though our room was (serviced) our coffee ,tea and cups were not replenished and charging $8.00 to have room service delivered way over the top!
April 22, 2014
Rated 5 out of 5 by cheekygirl Luxurious tranquility
My room in the heritage part of the hotel was amazing. The room was saturated in the history but also had all the necessary modern inclusions. The large bathtub was amazing, the bed a comforting friend after a long day and the friendliness of the staff added to a five star experience.
April 22, 2014
Rated 5 out of 5 by Bridie PERFECT EASTER
Had five days over the Easter Holiday at Sydney Westin, just Magic! Everything was perfect including the Weather, Great Rooms Healthy Food, Great Service cannot wait to go back there.
April 25, 2014
Rated 1 out of 5 by idontcare1 bond ?
paid in full via online booking a rate of $365 - prior to arriving at hotel, yet upon actually checking in to the hotel, my card was charged $510.
I was NOT told of this added rate at all. No mention whatsoever.
It was only when my bank queried it that I even found out.
When I rang the desk to ask what rate I was on they say, '$365'.
So I said, 'why then was I charged $510'?.
Front desk then says, 'oh yes, we take a bond'.
As if this is totally normal and I am the idiot for not knowing this.
It might be nice if you actually advise your guests that you are taking almost double the rate - without telling them - when they check in.
Pretty dissapointing for a hotel of this standard and comes across as arrogant.
February 22, 2014
Rated 1 out of 5 by Nick1234 Bad Service All the way
Was greeted by a very frosty and unwelcoming and down right rude person. It took 10 minutes to check in.
My room was NOT serviced. I left my room in the morning for meetings all day. I had returned at 4pm at it was not done. I had a quick nap and was interrupted at 4:30pm to ask if they could clean it then. I needed to sleep a little so I said "No". I left my room for dinner and returned to a still unclean room.
Breakfast was very busy and there was one person to seat you. The queue was very long and the wait to be seated was over 20 min. Once again unsatisfactory if you are in a hurry for meetings.
February 27, 2013
Rated 2 out of 5 by Bedhell812 Need to replace Bed ASAP
I was in room 812 (also had room 813).
The bed was very poor. Obviously sagged. I slept half the night on the floor.
I appreciate being asked. I was going to email to advise. Was very obviously a bad & old bed.
Otherwise staff etc. all good.
April 22, 2014
Rated 1 out of 5 by unhappyvisitor great hotel not credit card friendly
it is difficult to say anything but compliments about the Westin. My stay is always an excellent experince. Sadly, on my lates visit in Sydney i met a very upleasant surprise: i was charged a fee because i used a credit card to settle the bill! I was flabbergasted! how else does a hotel expect guests to settle a bill?
considering that Westin is a major hotel chain, this treatment of customers is
unacceptable and arrogant.
June 22, 2012
Rated 4 out of 5 by adrianq Great Location, Some Keycard Problems
Great hotel. Helpful and friendly staff. Excellent location. Right in Martin place. Short walk to Martin Place Railway Station. Free City bus nearby. One block from shops. Supermarket on the same block.
10 minutes walk to circular quay and the harbour.
Unfortunately had repeated problems with the keycard. Had to return to the desk about 7 times in 24 hours. But I think this had to do with the fact we had connecting rooms, and a common external door.
If picking between Starwood properties Breakfast buffet at the Sheraton is better. Four points is a good location if you have kids and want to more quickly access the aquarium, maritime museum, darling harbour restaurants & kids play area.
December 16, 2012
Rated 5 out of 5 by kenny53 you have won me
i stayed in a deluxe tower king room for 2 nights on my own in march. From the moment i walked in the door i felt at home.The atmosphere was great,the staff were very helpful and friendly. Last but certainly not least, the room was every thing i was looking for and more.It was spacious, clean comfortable and best of all quiet. The in room technology was great, even down to the tv speakers in the bathroom which meant you could enjoy watching tv whilst in the bath as the dividing wall between the bath room and bedroom was clear glass. the rain water shower head was an absolute joy to stand under
March 31, 2012
Rated 5 out of 5 by Hels1971 Very comfortable stay
fabulous hotel, in a great location, quiet rooms and the most comfortable bed i have ever slept in, if you have back problems, as i do, you will not have any trouble sleeping at the Westin, beds are amazing! The room was clean and attended to exeptionally well, the view of the clocktower was a bonus. We had problems with our DVD player and TV when we arrived and the engineer was with us within minutes to change the equipment, we were impressed by the speed and lack of fuss. Concierge and front of house staff were helpful and professional. All in all a really good quality hotel probably the best we stayed in out of 10 visited on our trip round the world! Would recommend and definitely return!
January 9, 2013
Rated 3 out of 5 by Dazzakits Car parking ridiculousness foxtel broken
We self parked onsite and as I drove in I noticed the overnight weekend rate was $35 when I asked if I could pay that on my room the answer was yes $69, I explained the rate was $35 but was just told that the rate was $69 from them?... I found the receptions approach to handling this to be cagey rather than try and explain.
On top of this I was planning on watching a big game and foxtel was broken my whole stay. Annoying.
April 7, 2014
Rated 2 out of 5 by Ace0414 Do Not Distub?!
I knew there is a reason why I am Platinum elsewhere and continue to prefer that brand. I am not sure I could deal with a hotel like this one that has a policy where they can pretty much enter your room whenever they feel like it and ignore the "Do Not Disturb" sign. I think I can speak for a lot of global business travelers who may have to work odd hours and sometimes need a full day of peace and quiet. Well Jodie Frakes and this hotel basically states that they need to enter your room every day to service your room regardless of what your wishes are. This is something I have NEVER had to deal with across all of my global travels. I have already insured that future company travelers coming to Sydney will be staying FAR away from this hotel thanks to Jodie Frakes and their terrible customer service.
March 26, 2014
Rated 4 out of 5 by HJo20MPS Meeting Planner for Offsite Conference
I hosted a 3-day conference for my company at this hotel. The care of the Group Reservationist, Sally, was outstanding. There was a bit of a disconnect between Catering Sales and handover to the Banquet Captain, in fact, I never met the Catering Sales Manager that I did all my planning with. However the banquet staff were very accomodating. I did have a couple of last minute requests with AV for my meeting rooms and having to rely on the captain to pass on the request to the AV techs did result in a long wait time. Overall, the food and beverage and service during the event was excellent.
November 12, 2012
Rated 5 out of 5 by Nik67 Piece of Heaven
Fantastic hotel. Rooms spacious and comfortable. Staff lovely particularly in the restaurant.
April 21, 2014
Rated 4 out of 5 by Evelyn109 Service lets down a lovely hotel
This is a lovely place to stay, - quiet, luxurious, beautifully appointed, clean, well located - but the service doesn't match the surrounds. My requested wake up call didn't occur and staff were so slow to bring coffee and take orders for the a la carte breakfast that I was forced to have the more expensive buffet breakfast because I could serve that to myself. Staff were however very fast to update the breakfast bill (while I was away from the table serving myself) but could not be found to serve coffee or take orders. A great hotel but the staff need help to recognize that these apparently minor but key issues influence the experience, and at such an expensive hotel it should be A grade all the way.
August 14, 2013
Rated 4 out of 5 by NandJ Hotel great, administration poor
Spent an overnight stay at the Westin to see a show in Sydney - beautiful hotel, amenities, location, breakfast. Unfortunately appalling administration. 2 out of my last 3 stays at Starwood hotels have had my credit card charged for unauthorised transactions. This time another's accommodation & meals despite prepaying. No apologies. My credit card still has transactions pending using up my credit limit. Arrogant staff and appalling privacy of credit card details.
March 25, 2014
Rated 4 out of 5 by Jimmy85 Great Hotel terrible F&B Experience
I took my wife to the Westin for our 2nd year wedding anniversary.The experience of the hotel room was definitely 5 star. The F&B on the other hand was appalling. I made a booking at Mosiac rather than heading out to the CBD as I thought it would be great to experience what the hotel had to offer. We waited over 5-10 minutes to be seated with not a single staff member acknowledging that we were present. At first the service was prompt but it went downhill from here. Considering it is a 5 star hotel I expected the restaurant to be the same. Not once were we offered additional drinks, our waiter changed several times, we couldn't seem to ever get the staffs attention, our entree was never cleared before main course was served & we noticed many other guests in the same position as us. We didn't stay for dessert as we felt that it would be safer to go offsite. I gave my feedback to the front desk staff in the lobby, they asked for my room number but nothing was followed through. The following morning on check out when asked how my experience was of the Westin I mentioned that the room was amazing but the F&B was appalling. Again, there was no follow through from the staff.
I would definitely stay at the westin again as I throught the hotel was great but I would assure that next time I eat offsite.
April 21, 2014
Rated 4 out of 5 by Sunny28 Getting Complacent Westin?
As one of the best hotels in Sydney, my expectations weren't sky high, but I hated the fact there was no slippers, no toiletries (paste/brush, etc), computer was down when I checked in... internet fee was wrongly added to my bill even though it was included in the package. I've had better experiences at other 5 star properties in Sydney. Sorry to say that, but you've a reputation to keep, if not exceeded.
April 3, 2014
Rated 5 out of 5 by Lambchop1973 Exceptional Location & Exception Staff
I am actually Australian living in Singapore and throughout Asia my preference for business and holiday travel is the Starwood group and i am never disappointed the level of quality or consistency.
When i return home to Australia quite often i do not see the level of service that Asia hotels bring (well spoils people with). This is where the Westin in Sydney CBD is different, the hotel and service is truly impecible from the time you walk in the door.
Yes i understand Asia and Australia is different however Westin provides the consistency that make me return month after month
December 23, 2012