Rated 5 out of 5 by Cec009 Shopping Trip to Stonebriar
The hotel staff was Excellent, the room carpet was pretty dirty.. we had our dog with us so maybe we got a room that was recently used by another pet owner and it hadn't been cleaned completely. Otherwise the stay was great and we were treated very well!
October 28, 2013
Rated 5 out of 5 by AustinAndy Hotel has Great Property!
I love this hotel in Frisco/North Dallas. I stay here whenever I travel to Dallas and have always been very pleased with my experience. The rooms, restaurants, bar, and grounds are all very nice. I also sleep better on the Heavenly bed than I do at home!
November 14, 2012
Rated 4 out of 5 by vgriggs Stonebriar over the 4th
Stonebriar was great for a Parent's Night Away. Only two complaints - I didn't like the pillows but my fault for not asking for another style and the breakfast buffet was a little basic for the cost.
July 7, 2014
Rated 5 out of 5 by wildcats Excellent service
Room was neat and clean. Front desk personnel were very efficient and helpful. Outstanding wait staff in the dining room. Our group had two private meetings in The Wine Room and the staff was simply excellent. Food was wonderful. Great visit!
October 29, 2013
Rated 5 out of 5 by laz22678 Fantastic
The staff member who greeted us at the desk was very friendly! We had our room upgraded and the room was absolutely breathtaking!! Wonderful view of golf course and surrounding town. The experience was perfect and made for a great getaway.
September 11, 2012
Rated 5 out of 5 by buffalomountain Loved this hotel atmosphere
Excellent - friendly staff nice rooms, nice bar, good cafe
August 21, 2014
Rated 5 out of 5 by Tarah My Favorite Starwood Property in Dallas
I love this hotel. When I arrived at 8:00 PM, I was standing outside finishing up a phone call. The valet was not there, but the front desk manager ran out, asked my name, got my bags, then immediately thanked me for my loyalty as a platinum member by memory.
Once inside he apologized that the hotel was so booked that he couldn't offer me a suite, but gave me a nice room on the SPG floor with a balcony.
The next morning, I woke up extremely sick. I called room service for some soup. The woman first said they did not have chicken noodle soup, but then determined I was sick and had the chef make a batch. The delicious soup arrived with crackers, Gatorade, and diet cokes (my favorite). The room service attendant would not let me pay because, "sick people don't pay for soup".
The hotel is very well maintained and each staff member I encountered was phenomenal. I travel to Dallas a few times a month and although this hotel is not as close to my meetings, I will be trekking out to Frisco much more often just to stay at this hotel. Thanks Westin Stonebriar!
October 14, 2013
Rated 5 out of 5 by VinceAndDeb Thank You
We stayed at the Stonebriar because of the convenient location to events we attended in the area. Amazingly enough the hotel became a focal point to our stay. It was the best choice we cold have made. We loved the whole experience.
April 10, 2013
Rated 4 out of 5 by Dan98 Nice Stay at Stonebriar
This was an excellent hotel however it was too far away from downtown. There is not much close by.
The staff was friendly, helpful and very courteous. They also went out of their way to make my stay very comfortable.
April 3, 2014
Rated 5 out of 5 by Darcoop Excellent Property
Great hotel with wonderful amenities.
We were there on a very busy weekend. Pool is great.
Had breakfast each day and that is wonderful way to start the day.
July 14, 2014
Rated 5 out of 5 by SH1742 Extremely good service
The service was 5 star and the room accommodations were perfect. A definite return visit in the future.
August 4, 2014
Rated 3 out of 5 by Filth0 Travel Titan
First room was disgustingly dirty...second had no hot water..third was "the charm"...but why did it take 3 times to get a "Club member"?
Management made good, but troubles were too much to tag this as "enjoyable".
February 3, 2014
Rated 4 out of 5 by NFLOR New upgrade
Stayed in 4079, was told it was newly remodeled. Very nice looking, everything was great, however, dirt in the bath tub and drain was clogged. So when taking a shower, I was having to stand in muddy water.
April 12, 2014
Rated 4 out of 5 by MavsJake Great Weekend Getaway
We live fairly close to the Westin Stronebriar, so it wouldn't seem like much of a vacation. But just having a nice clean and comfortable room, a courteous staff, and plenty of amenities made this weekend great!
March 26, 2013
Rated 1 out of 5 by ExtremelyUnhappy Poor Customer Service
For the most part, employees are courteous. However, verbally abusing guests is tolerated by the general manager.
July 28, 2014
Rated 3 out of 5 by Victoria2013 Charge for Everything!!
They charge $1.50 for LOCAL calls and $9.95 per day for internet. No thanks I'll stick with the Hilton that doesn't charge for local calls or internet usage. This place is nice, but I will stay with the Hilton.
January 13, 2013
Rated 5 out of 5 by Joy58 We were here for a wedding
The accomodations were wonderful. There were people everywhere to help you with whatever you needed. The food was excellent. Didn't have time to use the spa or the fitness center, but it looked well equipped.
May 14, 2013
Rated 4 out of 5 by Indio One of the best front desk staff!
The manager and the staff delighted us with their above average service, always helpful, smiling, responsive and efficient.
One of the many reasons I will recommend your hotel to my friends and office mates.
January 20, 2013
Rated 5 out of 5 by modern21 This hotel has excellent features throughout and immaculate grounds.
This hotel exceeded our expectations. We enjoyed our dining experiences at the hotel as well as the comfort of our room. Our experience began and ended with the friendly treatment by staff at every turn.
October 23, 2013
Rated 5 out of 5 by Joursay Safe and Luxery
We were there for a tournament and had our kids. The kids had fun were safe and staff was very attentive. Area very clean and beautiful.
July 9, 2014
Rated 5 out of 5 by Suzanne Love the Westin
I love staying at westin. It's predictable excellence no matter where I am.The only shortcoming is the food/restaurants. I find that the food is not on par with the rest of the Westin experience.
March 1, 2013
Rated 5 out of 5 by GETAWAY77 GREAT GETAWAY!!
We've stayed here many times usually once a year for a getaway in summer.Pool,fitness center,golf,location,rooms,staff all great!! Close to shopping mall & many other stores & restaurants.
August 16, 2012
Rated 5 out of 5 by Gatortex Above all the rest
Hands down the best staff and service in town. We love the location and amenities and have made this a regular destination for anniversaries and family getaways.
The staff is exceptional!
August 21, 2012
Rated 5 out of 5 by BigDaddyD Room temperature was too warm at night.
Despite having the themostat set at 71 degrees; the room became too warm for our comfort. The outside hallway was cooler that our room.
The temp was fine during the afternoon and evening.
August 7, 2012
Rated 5 out of 5 by chogan daleou
The Manager at the Stonbrier is a supper nice man. We thank you so very much !
July 28, 2014
Rated 3 out of 5 by Eloe Horrible weekend
This hotel was too far out from Dallas. It was difficult to get around. The service was not the best and most of the staff were rude
June 30, 2014
Rated 5 out of 5 by karla08 Great hotel, wonderful staff
We always stay at the Stonebriar when in the Dallas area. Friendly staff, nice rooms.
July 22, 2014
Rated 3 out of 5 by LuMuOh Restaurant Falls Short
Breakfast in the Restaurant is too long a wait for a seat and the buffet is not kept stocked. For business travelers this is inefficient and starts the day off on the wrong foot.
January 22, 2013
Rated 5 out of 5 by RoadWarrior1 It's like staying in paradise!!!
Kudos to Ms. Jones who checked me in to the hotel. She got my day off to an excellent start at a magnificent hotel. The hotel is exceptional and was well beyond my expectations.
September 27, 2012
Rated 5 out of 5 by BamaG great stay
From the moment we walked in we were greeted with warm smiles and a friendly atmosphere. The room was excellent, comfortable and room service was top notch. We enjoyed our stay.
March 2, 2013