Rated 3 out of 5 by Terry2 Hotel needs to be dehumified!
The carpet in our room felt damp on our feet. The next morning our clothes also felt damp. The room smelled or mildew/mold.
It is a great location.
The staff was a mix of friendly and annoyed that we were asking questions.
Honestly would try another hotel before staying here again.
August 12, 2013
Rated 5 out of 5 by Nor29 Excellent hotel
The hotel and staff were wonderful. Room was very nice. Bed was wonderful!! Overall great experience.....will definitely stay agin on my next visit to Updtate
August 12, 2013
Rated 5 out of 5 by LN128 AMAZING HOTEL
Such a high quality hotel and so beautiful. It's like stepping back in time with gorgeous architecture but with all the modern amenities. The staff was beyond great and the restaurant and lounge was top notch. I can't wait to go back.
August 10, 2013
Rated 5 out of 5 by genealogytraveler This hotel has great staff.
The staff was very responsive and extremely knowledgeable about Greenville, suggesting several events in the area. This is a great downtown location.
August 4, 2013
Rated 2 out of 5 by tarheel37 Several issues
The key cards to our room did not work. We had to get new ones three times. The key card for the parking deck did not work.
Never did get that fixed. I would expect a hotel of this calibur to have a small frig for guests. I would also expect at least coffee in the lobby for guests. No extras available here or if there were, we were not told about them. Also, our room looked out to a brick wall with heating/ac units. Would like to have a better view as I booked early.
July 30, 2013
Rated 5 out of 5 by NoahO Only regret is that I couldn't stay longer.
The Westin Poinsett has always been a joy to stay at. The staff is always attentive and friendly. They have always done an exceptional job recognizing platinum guests. I was upgraded to an "Executive Suite" which for me was a perfect area to get work done but also relax.
It is also perfectly located in the middle of a number of restuarants, shops and bars. I ate at "Nose Dive" which is connected to the hotel and the food was excellent. Can't wait to come back to Greenville and the Westin Poinsett.
July 26, 2013
Rated 4 out of 5 by Drewski Room selection
Room selection - unfortunately, the room's view was not good. The view was a brick wall. I understand the hotel was sold out, but I thought our early arrival (2:30) would have afforded a better room selection. The person at the counter told us we could wait another room (not sure when one was going to be available), but could not move us if we took the room that was available. I did call ahead.
July 22, 2013
Rated 4 out of 5 by Oliver993 Excellent facilities - staff lacking
Wonderful hotel in downtown Greenville. Location could not be better. Room was spotless and the bed was very comfortable.
Facilities well maintained.
July 20, 2013
Rated 4 out of 5 by wigstheome Great Service; Grand Old Dame
Checked in on Friday, July 5th. I have stayed here numerous times before, and the valet and front desk were ask friendly and helpful as always. As a Platinum, was upgraded to a suite on the 11th floor. The room was very comfortable, and the AC worked wonders. The hotel is located right in the middle of downtown Greenville, and hence is an extremely convenient walk to everywhere. The fitness room is certainly more than adequate, and the complementary buffet breakfast offers a pleasant and surprising variety of food. Checkout was simple, and my vehicle was ready and waiting for me. A delightful farmers market was an added delight on Saturday morning. You should be aware that the hotel is an older facility, but it has been renovated and is well kept.
July 18, 2013
Rated 5 out of 5 by Someone75 Great location
This hotel is in a great location! The service was excellent. Nice lounge with terrific pianist!
July 14, 2013
Rated 5 out of 5 by Naej This hotel is excellent
We chose this hotel to celebrate a special anniversary, and because of the location, convenient to what we were doing.
Our only less than perfect experience was breakfast. We were seated, pointed to the buffet, and then almost ignored. No offered refills on coffee, tea or water, until we managed to flag down the hostess, who alerted our waitress.
However, we still would come again, but eat breakfast out.
July 13, 2013
Rated 5 out of 5 by Allison65 Perfect Romantic Getaway
The Westin Poinsett is the perfect place for a romantic getaway for an anniversary! The historical building is stunning, very tastefully decorated, and in the perfect location to be within walking distance of everything in downtown Greenville. The staff is amazing and very helpful. Through email, the concierge helped me arrange for champagne and a cheese/crackers/fruit tray to be in our room upon arrival. We received a complimentary late night snack of strawberries dipped in chocolate and a handwritten note congratulating us on our anniversary and thanking us for staying in the hotel. The room was simple but very elegant and tasteful, and the bed was extremely comfortable. The late check out time is really nice. My husband and I were made to feel very special and like royalty while we were there! The attention to detail was amazing. We’ve raved about our stay to all of our friends. This hotel is definitely a class act, and we can't wait to make arrangements to return in the fall!
July 8, 2013
Rated 2 out of 5 by mike2000t Not impressed
My wife and I live in the area and have wanted to stay at the Poinsett for years. The room was clean but no better than any other $70 a night place I have been to. The hall door had such a gap that we heard everyone walk past our room, the coffee maker was broken, and the toilet ran on and off by itself. At checkout I told the front staff and was told they would get the engineer to fix it. Then he asked if we were checking out. I said yes. Then he told me I owed $6 for parking and asked how I would like to pay. No I am sorry for the inconvenience, just that I still owed for parking. This place was a big disappoint.
July 8, 2013
Rated 5 out of 5 by Number1 Great location great service
This is a Great Hotel!
Outstanding rooms, service, food & drink!
The location is perfect for exploring
We'll be back!
July 7, 2013
Rated 5 out of 5 by Bemyself More than we expected.
We had a wonderful stay. Fireworks were right out our window. Preferred floor is a great way to stay.
July 7, 2013
Rated 5 out of 5 by gator18 Great
Great Stay as always. Thanks
July 6, 2013
Rated 3 out of 5 by ugagirl good location
good location to downtown shopping and restaurants. hotel was average. small rooms. not five star by any means. nothing special to justify the price.
July 1, 2013
Rated 4 out of 5 by DMac16 Not the usual Poinsett Experience
I travel to Greenville on business annually, and the Poinsett is the only place I stay. I've always had a great experience, but this stay was not up to the standards I've become accustomed to with the Poinsett.
The room smelled of mildew, and there was moisture in the air.....almost as if it was humid in the room. The room did not cool down (room 621). I set the thermostat at 60 degrees, and it never got unbearably cold in the room, and the moisture continued to stay in the air. I notified the front dest as soon as I checked in, and they supposedly had a serviceman check it out, and indicated everything was working properly. It wasnt. I was there for two nights, and while it wasnt unbearable, it was certainly noticeable, and I just dealt with it due to the fact that the hotel was completely sold out (front desk indicated they were completely booked).
June 30, 2013
Rated 5 out of 5 by RHP13 Excellent Hotel and Staff
This hotel was a great choice for an overnight stay in Greenville, SC. The rooms are nice, and the beds and pillows are very comfortable (even for someone with back problems). The atmosphere is totally relaxing.. The Poinsett staff is outstanding. All are extremely friendly, thoughtful and courteous. They were proactive in offering their services. Our bell cap even reminded me to make sure I had my phone charger as I was checking out. I will definitely stay here again. The buffet breakfast is delicious. Great location for visiting Greenville and all the downtown activities!
June 30, 2013
Rated 5 out of 5 by LM58 The hotel was very nice and relaxing.
The hotel was very nice and the staff was very friendly and helpful. It was a very relaxing stay.
June 27, 2013
Rated 5 out of 5 by Elimom Relaxing stay
The staff and facilities were great. The room was clean and comfortable. The front desk staff was friendly and personable. I always stay at this hotel when visiting Greenville.
June 17, 2013
Rated 4 out of 5 by Pluralman99 Perfect Except for Food
If these guys can get the food right, they will have a perfect property in this great litle town. As it is, I'd recommend staying here but venturing out to Main St. for meals. Luckily, the location is perfect for a stroll to any of downtown's awesome eateries. I just can't figure out why a brand like Westin can't put a decent meal together.....
June 13, 2013
Rated 5 out of 5 by Bird Greenville
Wonderful, confortable beds, friendly and helpful front desk and bar staff and a lovely piano player each evening. Who could ask for anything more!
June 4, 2013
Rated 5 out of 5 by schlieca Fabulous
Second time at this hotel in 6 weeks and still amazed at how beautiful the downtown area is and is only steps outside of this historic hotel. The hotel staff greeted me and remembered me from my previous visit in April which was a nice surprise. Entire staff from valet to front desk to housekeeping were exceptionally friendly and accommodating.
June 3, 2013
Rated 5 out of 5 by schlieca Hospitality Extraordinaire
Excellent location steps to charming beautiful downtown and a short walk to the Reddy Falls. Hotel has beautiful historic architecture and lots of character. Friendly accommodating staff especially Kenny, Ashley and Bethany at the front desk.
Would definitely retur.
June 3, 2013
Rated 5 out of 5 by MKinBCN Superlative
This is, by far and away, the best Westin property I have ever stayed at. The hotel, facilities and the staff are second to none. The location in unbeatable in downtown Greenville - steps away from many shops and restaurants. I stay 50+ nights per year with SPG and could not more highly recommend this property.
May 30, 2013
Rated 5 out of 5 by JP47 Nice place great location
Very nice hotel in a great location
May 27, 2013
Rated 5 out of 5 by Richard Hospitality Extraordinary
For a property tht lacks a pool or jaquizzi, it makes up for with charm and hospitality. Truly one of the BEST managed as the employees from front desk to valet are all simply amazing.
The concierge service by Janis is superior to ANY Westins I've ever seen. It's NOT an after though.
This hotel is outstanding!
May 19, 2013
Rated 5 out of 5 by Rose51 Casually Elegant & comfortable
Beautiful historic architecture, lots of character, friendly accomodating staff,
rooms are large & comfortable. Excellent location in middle of beautiful downtown.
Fair price -relaxing lounge area & restaurant.
May 11, 2013
Rated 5 out of 5 by Susan23 Excellent Hotel
This is a very nice hotel, staff is very friendly and the rooms are very nice.
May 8, 2013