Rated 5 out of 5 by tjl1 Check In
When my wife and checked in we asked if we were able to get tickets for the Pirates ball game that evening. Kelly at the front desk went out of her way to check websites for us and print the tickets right at the desk. Our stay was off to a great start thanks to Kelly.
May 31, 2012
Rated 4 out of 5 by B3li3ver Valet and bell men
I enjoyed the desk staff and the room, but I was quite disappointed in how I was treated by the valet parking guys and the bell men. They seemed to really want to rush me, and I understand, but it could have been in a more courteous way.
June 30, 2013
Rated 4 out of 5 by SteelersFan Lacking amenities
This facility has great location and friendly, efficient staff. The room was comfortable but was, in my opinion, lacking 2 important things: a fridge and a fully-functioning TV remote.
August 12, 2013
Rated 5 out of 5 by ER2012 Great Staff, Great Location, Great Facilities
The hotel exceeded all my expecattions. It was a very busy weekend and the staff could have not been more accomodating. Perfect location in the city, hotel has a fantastic workout facility and every person working at the hotel that I encountered was helpful
September 20, 2012
Rated 1 out of 5 by craig5377 Avoid this property
Had a problem with my room. Hotel does not know how to treat guests with dignity and respect. Due to problems at the hotel, our trip was spoiled. Complained and the hotel blows off your complaints. Poor service. And the hotel is rated as a four star hotel?
August 29, 2012
Rated 4 out of 5 by Kristina67 Only one concern.....
Disappointed in spa facility. Gave my name and contact information for a massage, no one ever contacted me so I followed up with the Fitness Center, they had no record of my request. Gave my information a seond time, again, no one ever got back to me.
March 24, 2013
Rated 3 out of 5 by Fran62 missing the details
The hotel is good, rooms reasonably comfortable but details -- like not placing a card for a green room in our room -- everyday! were lacking. As a convention goer I would have appreciated an in house alternative for dinner besides the big restaurant.
July 30, 2012
Rated 5 out of 5 by MathReg Thiis hotel has a great staff;
Staff is very welcoming and Warm.
the front desk, The Gym and Pool, as well as the valet Parking staff.
September 3, 2013
Rated 3 out of 5 by Deann this hotel needs renovation
Staff is really friendly and provided excellent service but the hotel is in bad need of a renovation. I got stuck on the elevator because the doors wouldn't open. I had to pry the doors open with my hands. (this happened 2x)
June 28, 2013
Rated 3 out of 5 by Gizmo3 Disappointing
The room was very no-frills, with no refrigerarotor, no microwave, no internet (after being told we had it free, and even the front desk couldn't get it for us),
We could hear people in rooms above using the bathroom and running water and flushing!
November 9, 2012
Rated 4 out of 5 by Victor62 Central to downtown Pittsburgh
I had a great time staying in Westin in downtown Pittsburgh. The hotel is walking distance from virtually any activity such as great restaurants, sporting events the cultural district, etc. The Westin bar and restaurant was also a nice surprise.
April 6, 2013
Rated 5 out of 5 by Ale64 Hotel has a very nice location in the city
We found the hotel staff and everything about the facility to be very accommodating. The food was very good . We especially appreciated the shuttle service provided for our transportation to and from places we needed to go.
June 27, 2013
Rated 4 out of 5 by Bedhead One Little Thing
My only complaint was that my throw pillow smelled musty like a sweaty head - I think it needed to be replaced. I just tossed it to the side and forgot to tell anyone
Otherwise it was a wonderful room, great staff, and great food
Thanks so much
November 14, 2012
Rated 3 out of 5 by Traveler35 Needs Updating
Facilities and Rooms need updating. $20/day for self-parking at hotel is very expensive. Restaurants and food was good, but very expensive. Good convenient location. View from my room was not good. No refrigerator or microwave in room.
August 13, 2012
Rated 3 out of 5 by rbiter It was Okay
Twice mentioned that shower in room was malfunctioning (water was either hot or cold...very difficult to get it in between). Never replaced shampoo, soap, etc. Never got shower caps or other amenities usually received at most hotels.
November 23, 2012
Rated 5 out of 5 by Maddyys Great location, quick check in
Only one complaint, no stopper for tub. Arrived back from ball game almost midnight, called for stopper, tood more than 30 minutes, and then I felt I had to tip him. Stopper should have been there, to tired to wait 30 minutes.......
July 25, 2012
Rated 5 out of 5 by MMJM The wonderful view.
The view from the window was great. The Pirates had a game three of the nights that we were there and we got to see their fire works. It was great.
The beds were great, I could have slept for days.
July 2, 2013
Rated 5 out of 5 by Shag2 Good fit
Good fit for the Convention center. Rooms were good size. Some water spots in rooms. Restaurants food was good. Staff was friendly and helpful.
August 9, 2013
Rated 4 out of 5 by Gasping nice hotel but hate the smokers outside the door
The hotel was great but I had to gasp everytime I came and went. The "smoking section" was right out the front door! I think this was supposed to be a 100% non-smoking hotel- put them out the back door if they must do it.
August 6, 2012
Rated 4 out of 5 by Gordo Downtown Pittsburgh
A great location, exceptional gym facilities, friendly and capable staff, and pet friendliness all get top marks. I travel frequently although it's my first visit to Pittsburgh and we're looking forward to out next stay.
September 6, 2012
Rated 4 out of 5 by BobbyR Exceptional Customer Experience
This stay was fantastic. The staff was extremely attentive inspite of the 500 people convention being held at the hotel! The room was great as was the food.
July 29, 2013
Rated 1 out of 5 by rzayacaden horrible customer service
My husband and I came to the Westin for a nice, romantic weekend. We were greeted by a very rude receptionist. When I asked her about getting a couples massage, she laughed and told me that they did not offer that service and then referred us to the Verve (which I am glad she did because they were amazing). Then when we went to the pool where I inquired about the massages again. The staff then told me that they DID have a spa and they did do in-room couples massages! The rooms were filthy, dirty! There was garbage on the floor, sticky stuff running down the walls, dust everywhere, and I won't even get into how gross the bathroom was! Everyone that worked for the Westin was rude and not helpful whatsoever! I have never been treated so bad in my life! Then when we went to leave and the valet was returning our car, we got screamed at for not "running" fast enough to the car! Trust me, we could not get out of there fast enough! We will never be returning, we would rather stay at a cheap chain hotel than to stay at the Westin again! Extremely disappointing to say the least!
August 7, 2012
Rated 5 out of 5 by Mary3814 Location, Location, Location
The Westin is a modren, clean, freindly hotel. From check-in to check-out the time spent at the Westin was enjoyable. Large rooms, great views and good food both in the restaurant and the Westin convension center.
August 7, 2012
Rated 2 out of 5 by Maria52 Customer service is lacking
Encountered rude staff in both the cafe and fish market. made request for a refrigerator in our room, assured one was coming, but never was delivered. Restaurant didn't open until 7am. Very unpleasant experience.
January 21, 2013
Rated 5 out of 5 by danaaxd hotel was lovely!!
this stay was for large, black tie wedding in Pitt.
EVERY DETAIL was taken care of by the Brides family and the hotel. We enjoyed out stay sooo much! thank you all!
July 16, 2013
Rated 4 out of 5 by tjl1 Hotel
We recently stayed at on of the other SPG Hotels and were not impressed with the room. The WESTIN beats that place hands down with cleanliness and comfort. Don't want to get out of that king bed in the morning!
August 1, 2012
Rated 3 out of 5 by LaynieM It was ok
The beds were very comfortable. The bathroom was very clean. The only problem with the bathroom was the toilets ran all night and the bathtub did not have good drainage. Other than that everything was prefect.
October 29, 2012
Rated 4 out of 5 by EddieP A nice hotel to stay at
I had a very nice stay at the Westin in Pittsburgh. My only pet peeve was the room had an odor to it. Could not pin point what the odor was but it was a little unpleasant. Other wise, a very nice experience!!!
July 30, 2012
Rated 3 out of 5 by David847 Promises, No Follow Through
I requested a Government Rate and was told it was not available. I asked for a note on letter head explaining that. I was told I would get an Email. Never got the Email.
Very disappointing. No follow through.
October 22, 2012
Rated 1 out of 5 by lucky4 very disappointed
room service burned the pizza that we had ordered. No microwaves no refrigerator no family friendly pool. rooms weren't ready at check in time. pillows were dirty
July 15, 2013