Rated 1 out of 5 by Ann52 Lost it's Luster
Upon arrival at the check in time of 3:00 PM, was told the room was not ready yet--waited two long (2) hours and was given a single complimentary drink to make up for it. Then I had paid extra to upgraded to the Junior Suite --the room was NOT at all like the pictures, no cozy living room instead a dingy room with a dirty table and 4 worn out chairs. The bathroom was NOT oversized it was small with a little tub and broken fixtures. So disappointed I would NEVER stay there again and want my money back!
March 25, 2013
Rated 1 out of 5 by ftlguy In great need of repair
Unfortunately, this property does not live up to the usual standards of the Westin brand. Old and worn, it needs a makeover. I always search out a Westin when I can, and being a Pittsburgh native was surprised by it's condition when I needed a hotel for the evening. Tub was old and cracked, didn't drain properly (was however fixed when we called maintenance), shower heads were rusty, carpet was worn, and beds were substandard at best. Would definitely search out another property in the future.
October 3, 2012
Rated 2 out of 5 by Wisconsin22 Staff Cold, Rooms Average
Front Desk Staff very open and helping. Rest of staff cold and not at all positive. Most look like they do not enjoy working at the Westin.
This made my wife and I wondering what goes on behind the front we see.
Rooms cold feeling, not at all living up to the Westin name. Decorating is old. Bathrooms need to be updated.
Overall, we wished we would have stayed elsewhere. We selected Westin because of proximity to the Convention Center. Bad choice, other hotels are within easy walking distance
August 13, 2012
Rated 2 out of 5 by ConventionGuest2014 Great hotel. Horrible cionvention center
1. The very helpful and speedy check-in and check-out service
2. Very helpful concierge
3. Friendly, and courteous staff throughout the hotel
4. Clean and attractive rooms and general facilities in the hotel
5. Hotel bar and restaurant food
6. Free wireless
I recommend attention to:
1. Room maintenance -- the drain in the tub in 1228 was semi-clogged. I mean to mention it on checkout but was in a rush
2. Signage -- finding one's way to the convention center was less intuitive than I had hoped
3. The convention center itself has MAJOR problems with signage and is very poorly laid out
4. Blocking the stairs in the convention center caused very long waits in the elevators and is poor practice if not illegal. For that reason, I would not recommend this convention center to anyone. I would imagine that these convention center issues have to hurt your hotel's business.
March 20, 2014
Rated 5 out of 5 by Raffadax Great Hotel - Surrounding Area Goes to Bed Early
I stayed at the Westin for a convention that the DLCC has been hosting for the past several years. The staff is courteous and friendly, the people of the city are very nice and everyone makes the convention goers feel welcome and at home.
Pittsburgh itself is not a late night city, however. I come from NYC and was surprised to find that many of the restaurants and stores in the area close at 6pm. The hotel itself is very nice, but the surrounding area could use a bit more of a night life.
July 24, 2013
Rated 2 out of 5 by jechho Noisy and below average
We were given a nice (but rather oddly shaped) suite upgrade as platinum members, but that was about the only positive thing about our stay.
First: Please please fix the gap between the door and floor. The noise from the hallway was unbearable, especially when this hotel (as many other) has no soft lock mechanism on the doors. This was truly door-slamming-noise on a level I seldom experience.
Further, the rooms are old and worn, and the plumbing in the bathroom loud and very grandma-style.
We called housekeeping to get an extra comforter for the bed. Answer? No, we can only offer you a small blanket. Say what?
Breakfast area was hectic and the buffet very limited. No selections of cereals, looking for some cheerios or all bran, I could in fact not find any cereals at all.
We will not return.
August 15, 2013
Rated 3 out of 5 by MeePoon Incorrect reservation
I reserved a corner suite with a separate bedroom. I specifically told the hotel reservationist I needed a separate room and we needed the pull out couch. She also said there would be a heavenly-dog-bed put out for us. Upon arrival, there was no pullout couch but a dining table for 4 in the living room area and no heavenly-dog-bed. Then we had to inconveniently move to a room with no separate bedroom that had no face towels. I was very surprised that the reservation was incorrect and reluctance to correct it. At many of the other Starwood hotels, I am also provided with an additional amenity. We ate at the breakfast buffet. The eggs taste like powder and not much selection - I usually look for oatmeal. The server, Randy, was very good. I was very disappointed with this Westin and plan to never return.
August 19, 2013
Rated 3 out of 5 by terralord Not a quiet sleeping experience
Room very clean. Beds extremely comfortable. My problem is that THE MOST IMPORTANT thing a hotel should provide is a quiet sleeping environment. This hotel does not do so due to poor sound control. Very loud room door slamming, plumbing noises constantly. poor exterior (ie window) sound mitigation. I ended up sleeping with a random sounds generator app running on my iPhone and using ear phones. Once I did that I slept well - but that should be uneccessary in a hotel of this price.
May 24, 2013
Rated 2 out of 5 by Steelers2735 Below the Line
A few issues we encountered:
1. Asked for a room with two queen beds and was told there were none. After I had been given my keys, the party next to me was given a room with 2 queen beds.
2. Room smelled poorly.
3. I asked for a roll away bed. Was told when checking in one was on the way. An hour later I asked where the bed was, was told they are checking on it. An hour and a half later, at 10:00 pm, I called again. when I finally received the bed, the staff member apologized and said he had never been contacted until my last inquiry.
4. Never received a confirmation email. I had to call and was finally sent one. When I did receive it omitted the room rate. When I received my bill, I was charged $100.00 more than what I anticipated. My fault for not insiting on having the rate to begin with, lesson learned.
November 11, 2013
Rated 2 out of 5 by Carrera Foul Smell
My recent stay was not very impressive. I requested a Concierge lounge floor room, The front desk "yes-d" me to death and put me in a Preferred guest room (no difference in room) even though I specified a lounge room. The biggest issue was the room, (2424) it had a bad odor, like a gym locker room, they came up and sprayed but the spray keep me up all night. The sheets were wrinkled ( I hope they were fresh!) and the towels were disheveled I was not happy with my stay
March 25, 2012
Rated 4 out of 5 by LoriG Another very nice stay
Staff are always very pleasant and welcoming. Room service is extremely fast and food is delicious. My only complaint (sorry) is the noise from shower in the room above me. It may just be that the walls are a little too thin. Otherwise, I absolutely recommend this property to those visiting the Pittsburgh area.
March 30, 2014
Rated 5 out of 5 by Guest7912 Great facilities and location
We stayed during a convention. There was a bit of a miscommunication with our group booking, but the staff cleared it up quickly for us. They continued to be very courteous and pleasant when we checked in and throughout the stay - thank you :) Food was great, excellent breakfast buffet, Fish Market restaurant (relaxed, higher-end dining) in the hotel was excellent - food and portions were worth the prices. Very pleased that we had the use of a complimentary hotel shuttle bus when we all wanted to go for dinner outside of the hotel (goes within a mile of the hotel) - it got us all to the best spots to eat, etc, and since the hotel's location was so great, this was perfect. Theatres, shopping, parks are all close by - everything within walking distance. Convention facilities were great too. Will be happy to recommend and stay again.
November 5, 2013
Rated 4 out of 5 by friendly1 Comfortable and Friendly
This hotel is in a great location, near entertainment and food. The rooms are quiet and comfortable, and the staff is very friendly and helpful. The hotel restaurant has great hours, and the pool is fantastic. My one complaint is the cost of wifi. It's been a long time since I had a hotel charge me anything for wifi, let alone $5/day.
March 21, 2014
Rated 3 out of 5 by BusinessTraveller7 Adequate Hotel -- nothing special
This hotel is at the fringe of the central business district. It is a good choice for people who have business at the convention center or at one of the nearby office towers. The facility is nice enough, but nothing special. I would urge management to do away with the plastic wrapped plastic cups in the rooms. A hotel of this caliber should be using real glasses, even if they cost a little more. Most business travellers associate plastic cups with motels
March 5, 2012
Rated 5 out of 5 by lolo24 love Westin Pittsburgh Convention center
easy check-in, cheap parking nearby, although valet was affordable (compared to self-park) -- the room was amazing... heavenly bed and shower were to-die-for! Cannot describe how amazed and excited I was about the Westin Workout... absolutely loved it, gym was incredibly good! Will definitely recommend to all friends and family! Location was amazing too, downtown is great, many things to do within short walking distance... also not far from stadiums!
October 23, 2012
Rated 5 out of 5 by Chai Wonderful Relaxing Room
Arrive with a head cold and a 3 day conference ahead. The bed was welcoming, wonderful big steamy shower head and great temp control in the room a big plus. Room service was quick (wish you had a standard chicken noodle soup on the menu during cold and flu season. Bell Hop extremely accomodating putting my luggage in the car instead of checking it so when the confrence was over later that day I had a quick escape. Japenese restaurant was very good.
March 6, 2013
Rated 2 out of 5 The rooms smell terrible
This is the second time I stay at the Westin in Pittsburgh (basically because all other preferred hotels were sold-out). Like the first time I stayed, the hotel room I was assigned to smelled like college locker rooms. Requested to be changed, to find out the other room smelled exactly the same. The breakfast offered with my platinum status was a joke, ended up getting breakfast at a bagel place around the corner. Never staying at this hotel again
August 27, 2012
Rated 2 out of 5 by Lacy Great bed but no place to work in this room
While the bed was very comfortable, I really wanted to work on my laptop. But this hotel has decided to only provide a low hardwood chair that cannot be raised. The granite desktop was so high above the chair, that I would have to raise my elbows to my shoulders to reach the keys on my laptop (am 5'4"). Terrible design for business travelers. When I asked the front desk for a higher chair, they sent someone up to offer pillows for me to sit on. Why not spring for an adjustable office chair? Really, not that expensive. Also, the room had peeling wallpaper in the bedroom, but that was a minor complaint. Liked the bed, great rest, but I expect my business hotels to provide an adequate working space. Everyday I had a different amount of towels, down to 1 on one day, but the room was always well cleaned. Free internet was very much appreciated.
October 14, 2012
Rated 5 out of 5 by CDsmth Wonderful!
I was lost in the city of Pittsburgh and could not find the hotel. The staff helped me not only find the hotel but greeted me with a bottle of water. They could not have been more helpful.
the beds and pillow were wonderful- the shampoo- soap- and even the Starbucks coffee were first class. What a wonderful place to stay!
March 19, 2014
Rated 4 out of 5 by Alex Good hotel but not entirely a good experience
This is a great hotel with great location. I stayed one night. I told the front desk that I will check out the next day at 12:00, noon, which is the normal checkout hour of the hotel. However, in the morning from 9:00am two times the staff came in and opened the door for cleaning!!!! Even they know i will check out that day!I finally gave up and decided to leave earlier at about 10:50 am and seat in the lobby for the meeting I had at 12:00.
May 4, 2013
Rated 3 out of 5 by jt54 Rooms on 5th floor
I recently stayed in room 501 for the USW conference .During the course of the night (four out of five nights) there was loud banging noises coming from what sounded like someone was beating on the piping systems. I talked with several others staying on the 5th floor and they too were experiencing the noise. It was reported to the front desk by myself and others. Extremely difficult to sleep during the nights once the noise would start.
September 28, 2013
Rated 2 out of 5 by Ducks This hotel sucks
My room was still dirty had garbage in garbage cans water spots on the bathroom mIrror the floors was still dirty house keeping took our pizza we were eating on and u have to pay for parking in which I was not told about when I made the reservations and we were also told that there was a deposit that we would get back after we checked out and we never did and I will never stay at this hotel again and I will pass the word along to others
September 5, 2012
Rated 4 out of 5 by connieswmk Valet Parking
My friends and I very much enjoyed our stay! The rooms were very comfortable and the staff was friendly and helpful. That being said we did walk away with a few regrets... the valet experience was a dissappointment! We waited for over an hour to get our car. It was very unorganized. Your staff was very busy trying to accomodate all of us and they remained courteous and helpful through the entire ordeal. Overall the stay was wonderful.
March 24, 2013
Rated 2 out of 5 by Peter Peter from Poland
I was expecting Westin standarts but it was a mistake to stay there.Paid $189 per night and got $99 worth of service. I am well travel individual who stayed in many SPG properties world wide. Roms are run down and not very clean.Hair in the bathtub as well as in the bed.Windows were dirty and broken in half shaving mirror.My room was next to the elevator and it was noisy.The best were the bellman friendly and good with directions.
March 29, 2013
Rated 5 out of 5 by Gary333333 Excellent hotel and convenient ot Pitt locations
Hotel lives up to0 the Westin reputation. The food and the service was also great.
Very convenient, walking distances to many Pitt locations...
April 7, 2014
Rated 2 out of 5 by BobbyR Westin Hotels are normally better than this
This reveiew is directed at the management of the hotel. I came here with my wife for our anniversary and to attend a concert. I have stayed in many Westin hotels internationally but this fell very short of any expectations! We had towels only for 1 person, no robes or slippers, water for 1, the bath/shower tiles have mildew in the grout. there was onlt one phone and no desk phone. the phone that is in the room has a battery prorblem - it doesn't last. Calling service express means 14 rings and then 9 more to talk to the front desk. Breakfast is the biggest joke!!! Nothing on the buffet and yet it cost $46 for the two of us. When I asked for additional towels so my wife could shower, the ones delivered were stained. Like I said, the Westin is better than this but I can truely say after trhis experience, i would not recommend it to anyone. Truly unfortunate.
July 28, 2012
Rated 4 out of 5 by Rickmanster Good hotel...
...but value? Well, it's comfy but pricey! I was unable to book a massage, as the hotel employs no one for this service and relies on two contractors, neither of whom were available during my stay. Also, the TVs do not allow guests to hook up their own laptops to them (the HDMI sockets have actually been disabled), which is very weird. Their free Internet service is numbingly slow anyway. Room service menu is a little limited.
October 15, 2012
Rated 1 out of 5 by TJG888 This is no Westin....
The rooms smell. The front desk, accustomed to this comment, said they could spray my room with air freshener. This is the only Starwood hotel I have ever stayed at that did not recognize my Platinum Status. I was in town for a wedding. I encouraged my brother and his wife to stay here also. They hated it too. I am very embarrassed that I suggested it. This hotel is pathetic. I dont know if I will ever stay at a Westin again!
September 11, 2012
Rated 3 out of 5 by Lisa1 Customer Services NOT 5 Star
Westin is known for its stellar appearance and service. This was not my experience in Pittsburgh. I expected more cordial service and directions from the front desk staff. The concierge, bellmen, and housekeeping were stellar. I had no assistance from the front office staff .
March 20, 2014
Rated 2 out of 5 by Sam1387 Disappointed
I have stayed at the Westin Pittsburgh before and this is the first time I have had anything to complain about. My room was not cleaned properly. All the surfaces were smeary and cloudy. The staff was only half nice. I waited over an hour to receive silverware from hotel services before cutting up a plastic cup to use as a fork. I hope that changes are made to improve this since the Westin Hotel Chain is typically very nice.
January 2, 2013