Rated 2 out of 5 by Aravind Stay 6/8 - 6/12 Pittsburgh Westin Convention center
1) Room smelled like mold
2) Coffee container where you pour water was not cleaned from previous stay and it was stinking
3) Platinum preferred guest get free buffet when they show the card. Front desk didnt give me the card, but my other colleagues had that card. So i had to charge full amount to room and then call customer service and spend 10 minutes or more to get it waived
June 15, 2014
Rated 1 out of 5 by lobster1 Elevator Woes, Food & Houskeeping Blunders
Elevators were not working and my room was not serviced in a timely or attentive manner. Although we were there over a busy Memorial Day weekend, the hotel knew we were coming as we were there for a major sporting event, and your hotel has hosted this event in the past, so it should have been prepared for the magnitude of people. Over half, if not more of the elevators were out of service throughout the entire holiday weekend and guests including us, ended up using your housekeeping elevators to get up and down from the guest floors. We also walked up once or twice, but my family member has heart issues, and it is lucky that there were no health related emergencies due to use of the stairs. Elevator wait times were upwards of 20 min. each time, and all of your guest were having the same issues. In fact, I believe this was raised to the management, but we see any resolve during our weekend stay. We were told our room reservations included breakfast, but upon checking, we were given coupons for the Grab and Go. Which, would have been OK, except that your restaurant staff did not know what Grab and Go included, nor did they have the take out containers readily on hand to support us as well as other guests. In addition, there were no trash receptacles for us to throw our trash in until we went and got one. By the way, A comment about your food setup> Having a hot food buffet line on the exterior of a restaurant which is not constantly manned by your wait staff or management is a nono. For many reason, including food sanitation, food temperature, food quality, cleanliness, etc. Are you licensed in ServSafe practices? Your breakfast food was way below par and should be reevaluated. For the price we paid for a room, even in a big city, I would have expected more than a cup of coffee and a croissant, but after seeing the food the way it was, I am glad I did not indulge. My room was not serviced until early evening and was not resupplied-I had to call and ask for toilet paper, tissues and towels on the 2nd day. Forget about the amenities, I just wanted the basics.
June 13, 2014
Rated 4 out of 5 by Janny27 Elevators---- please
what is with the elevators. We had to wait 15 minutes to get onto an elevator going UP, just to go DOWN. The system was overwhelmed by excessive guests Saturday night and Sunday morning/afternoon.
June 9, 2014
Rated 5 out of 5 by Ramjet51 Front Desk Staff
I had some difficulties with my credit card when I tried to check in. Brittany at the front desk was incredible. She was very patient and kept apologizing for my problems. She went out of her way to make me feel welcomed. She is the BEST front desk person I've ever worked with. When her shift was over, a young man named Adam came over and finished the process. Your front desk staff was very accommodating. Thank you Brittany and Adam!
June 6, 2014
Rated 4 out of 5 by foxchaser Hotel has great features.
There was only one problem with the stay. The bedding was made so that it is very hard too keep covered up all night it keep working too the bottom. We felt like we should remake the bed.
June 2, 2014
Rated 1 out of 5 by Jelley13 Very disappointed
Arrived with a group for a event at the conference center was late getting to and from hotel and conference due to elevators out of order they had booked the hotel full and had weddings going on the hotel was filled to max. Decided to go to the hot tub And guess what no water in hot tub and out of order. Decided to swim instead and was told no towels a large group just came through and cleaned them out.. Bad experience from beginning to end
May 27, 2014
Rated 3 out of 5 by Pittsburgh1 Great Location for this hotel
When hotel is full the elevator situation is very poor. Always a line up. Hotel wouldnt allow late or scattered check-outs so many had to take the stairs with heavy luggage.
May 27, 2014
Rated 3 out of 5 by Santosh16 My Disappointments
Clean Facility, Courteous Service.
Elevator Service was terrible- Very Loooooooooooooong Wait both ways.
Romm TV was malfunctioning for Channel 17 CNN - the picture blurred with no sound after every few minutes intermittently.
Corner lamp near the bathroom wall next to bed , the light flickered with short circuit sound upon closing of the drawer.. The Tag placed on the door ' Do Not Disturb" kept on falling down from the door handle.. There was hardly any car perking room for temporarily to go in to register or for unloading. The business center did not give me a free access to my e-mail.
May 27, 2014
Rated 3 out of 5 by MediaGirl Penny Grill service needs help
Overall, I had a good stay at the Westin Convention Center in Pittsburgh. The room was clean and nice; I had a great view of the river; and the staff were friendly and helpful. My only really negative experiences came when I tried dining at the Penny Grill, the second-floor hotel restaurant. There were two conventions in the hotel when I stayed there, so the restaurant staff should have been prepared for a crowd. Instead, the waiter informed me that it would take 10 or 15 minutes for me to get an espresso drink at breakfast, and informed my companion that "He wasn't taking orders right now, and it would take a while for him to get to it." She was so exasperated she left. At lunch, I sat for over 20 minutes, with no one bringing me water or taking an order. When I finally stopped a passing waitress, she was apologetic, saying a waiter had left without telling her she need to take over his tables. Once she realized she was needed, she was great. But she said it was busy -- and I counted only five occupied tables in the place. The service experience at the Penny Grill was overall so unsatisfactory that I would not stay at this property again.
May 19, 2014
Rated 5 out of 5 by Jane7878 Pittsburgh Westin
We were very pleased with all aspects of our stay at this hotel. The beds were very comfortable, the pillows, towels, shower were wonderful.
May 18, 2014
Rated 4 out of 5 by tvtech60 Pittsburgh Westin
hotel meets expectations for Westin properties
May 15, 2014
Rated 5 out of 5 by Penguins Gold Member for Life - not that special?
Recently I became an SPG gold member for life. I realize it's not splitting the atom but it is a lot of stays.
When I checked into the Westin Pittsburgh on May 12 I was put in room 1701. From this room I enjoyed the constant mechanical grinding of the elevator machinery. 24 hours constantly.
As a gold member for life, I don't expect the presidential suite. As a gold member for life - I would hope for a quiet pleasant room and preferential treatment when possible. Disappointed is how I felt while staying in your lovely hotel
May 15, 2014
Rated 5 out of 5 by pam632 Great Stay!
This hotel was excellent! I booked a room for an overnight stay because I was going to a concert at the Consol Energy Center. I don't live in Pittsburgh, so I chose this hotel. They offered rate for government employees which I appreciated. The clerks at check in and check out were very pleasant and helpful. The hotel was immaculate. The room was super clean and modern. The bed linens and pillows were awesome. None of that old polyester quilt action here! We used the free hotel shuttle a few times. The gentleman that drove us was so pleasant and pointed sites out to us. He took us to the concert and picked us up! That service alone would make me want to book here again! The parking was right under the hotel and reasonable. The only complaint I had was the room temperature. We weren't able to get it cool enough for our tastes. It seemed really stuffy in there, no matter how low we set the thermostat. Other than that, the bathroom was clean and updated. Great shower pressure and temperature. All around great visit!
May 14, 2014
Rated 1 out of 5 by Beep2007 Nothing good here except some staff
Hotel is in dire need of an overall update. Rooms are extremely tired as well as furniture , bedding and bathroom is old and dirty looking. Pillows are very uncomfortable as well as bed. Very Gloomy overall. The drapes reek of stale dirty smell. When you flush toilet is sounds like a train is coming thru your room.
All Westins are not equal. Buyer beware.
May 12, 2014
Rated 5 out of 5 by LPC73 Another excellent stay.
Fourth time guest to this hotel and the service was the best. Excellent staff.
May 11, 2014
Rated 2 out of 5 by PESB Used to be good
Too much cutting corners on services, quality. This is no longer an attractive place to stay. Reminds me of United Airlines.
May 8, 2014
Rated 4 out of 5 by BusyBumblebee Relaxed and friendly
Though arriving after midnight, I got the friendliest welcome at the Westin Convention Center in Pittsburgh. The staff are super-friendly, from the reception desk to the restaurants and cleaning personnel. The rooms are spotless and offer everything for your creature comfort. And that gift store and little mall downstairs also create a great flair. Will come back, if my travels take me to Pittsburgh again.
May 4, 2014
Rated 5 out of 5 by PensFan14 I recommend this hotel
This hotel is beautiful, clean, comfortable and has a wonderful staff. We enjoyed our stay and all the amenities it had to offer. I have already recommended this hotel to a few of my friends if they are looking to stay in the city of Pittsburgh. So convenient to the convention center and several places to eat.
May 1, 2014
Rated 3 out of 5 by abc123def456 Just a few issues
Overall a decent stay, not sure that I would return. There was nowhere to park our full size van, was not advised of this prior to arrival - even though I called multiple times prior to arrival to confirm details of reservation. The special kits for children, I was told to ask for upon arrival, were never available throughout our stay. Hot tub was non-functional. I would not classify as a "family fun" location.
The location was great, the shuttle service was excellent, and for the most part the staff was responsive when we had questions.
April 28, 2014
Rated 5 out of 5 by boss19 Loved Our Stay
We really enjoyed the 5 days we stayed, the hotel was very clean, the bed was amazing, staff was friendly and helpful. Conveniently located, we walked every where even to the ball game. (Pitts won!) We would stay here again if we came to Pittsburgh.
April 28, 2014
Rated 5 out of 5 by 1goodserb Great location and very comfortable
The hotel is located with-in walking distance to all the venues and things to see in Pittsburgh. Room was spacious and staff was very accommodating .
April 28, 2014
Rated 3 out of 5 by whatdoyouwant Our stay
this hotel has many great features, however parking your car is not one of them. Has nothing to do with the employees, but the design of front entrance. too many cars at one time make it an accident waiting to happen. The rooms or nice, however the main purpose is sleep and the bed is lumpy and the comforter is too heavy and the way the bed is made short sheets you. I believe I fought with the blankets all night. I enjoyed your pool, had breakfast at the hotel it was good, but way over prized.
April 28, 2014
Rated 5 out of 5 by Gary333333 Excellent hotel and convenient ot Pitt locations
Hotel lives up to0 the Westin reputation. The food and the service was also great.
Very convenient, walking distances to many Pitt locations...
April 7, 2014
Rated 4 out of 5 by cherokeeman66 Hotel pretty good
The main problem I had with this hotel was: 1. no fridge or micro wave in room
2. tub drainage while trying to shower...
April 7, 2014
Rated 4 out of 5 by LoriG Another very nice stay
Staff are always very pleasant and welcoming. Room service is extremely fast and food is delicious. My only complaint (sorry) is the noise from shower in the room above me. It may just be that the walls are a little too thin. Otherwise, I absolutely recommend this property to those visiting the Pittsburgh area.
March 30, 2014
Rated 5 out of 5 by Hbwillis Amazing Fitness Center!
I was pleasantly surprised that the fitness center was large with plenty of equipment options, towels, filtered water and even work out gear that you could rent if you forgot anything, The most surprising element of the fitness center, however, was the mini-breakfast bar where I had choice of 2 smoothie shots (loved the mango) and could make a yougurt parfait or custom trail mix. What a wonderful way to start my day! Thank you.
March 25, 2014
Rated 2 out of 5 by Mattey Pittsburgh Westin
I will not stay in this hotel again. Although the staff was very accommodating, the hotel was crowded and loud. Lack of elevators (only four) lead to long wait times. It was worrisome that the staircase was locked, especially if an emergency occurred. The decor of the room was dated. The showers ran either extremely hot or ice cold. The room was noisy. I could hear running water from other rooms when showers and toilets were used. The noise level contributed to my restless night sleep. Finally when I ate breakfast in your onsite restaurant, I felt rushed by the waiter. I just wanted a few minutes to eat in peace and although the waiter was very nice, I felt he was a bit intrusive.
March 24, 2014
Rated 2 out of 5 by Sharon60 Long lines for elevators and valet parking
The staff was very friendly and helpful. However, it was overly hot in both the hotel and convention center. The hotel is attached to the convention center by way of a walking bridge. That's nice. You don't have to worry about traffic or weather. However, when you get to the end of the bridge you have to take an elevator to the convention center. There are only two elevators, so there are long waiting lines. If you are physically able you can take stairs, but it is 4 sets of stairs to next floor. Then when your event lets out, you have to go back down those elevators to get back to hotel. Once at hotel, I waited 45 minutes or more for an elevator to get to my room. After checking out of hotel, I waited over 45 minutes to get my car from the valet.
March 23, 2014
Rated 4 out of 5 by friendly1 Comfortable and Friendly
This hotel is in a great location, near entertainment and food. The rooms are quiet and comfortable, and the staff is very friendly and helpful. The hotel restaurant has great hours, and the pool is fantastic. My one complaint is the cost of wifi. It's been a long time since I had a hotel charge me anything for wifi, let alone $5/day.
March 21, 2014
Rated 5 out of 5 by David4056 Best place to stay in Pittsburgh
From the valet to the front desk to the concierge, to the linens and bath towels, the Westin Pittsburgh Convention Center is the best place to stay when in Pitts. It is literally a 3 minute walk to the convention center - you never have to go outside if you like. The room was great, the bathroom was great, the customer service from every single employee was outstanding. Would highly recommend staying at the Westin Pittsburgh Convention Center.
March 21, 2014