Rated 5 out of 5 by Chester40 An Excellent Facility
This facility excellently met the needs for the Kappa Alpha Psi Fraternity's Northeastern Provine Meeting.
March 18, 2013
Rated 4 out of 5 by FlytheTail Solid Westin
Spend one night here and overall was pleased. There was a large meeting at the hotel though so it was pretty chaotic when I checked in and noisy at times in the hallways. The room was in good condition and was seemingly recently renovated. I had booked a room rate that included breakfast but what they gave me was a $10 certificate to redeem at a very small coffee stand. No hot items are offered, it's really just coffee and pastries/muffins with nowhere to sit.
March 17, 2013
Rated 1 out of 5 by John Marked Deline
The hotel's handling of the fire alarm the night of 3/13 was unacceptable. We were left to wonder the lobby and grounds with no assistance or information what so ever. Even after the alarm was cancelled, at 2 AM, closed fire doors prevented access to guest rooms, causing over crowding in lobby areas on all floors. The "not-concerned" attitude of the staff was incredible. This hotel has delined markedly since my last stay. I have stayed at this hotel many times over many years. I will no longer consider staying at this hotel.
March 15, 2013
Rated 5 out of 5 by BTraveler100 Customer Service
It was very much appreciated when the hotel staff was cleaning the surprise snow off my vehicle in the morning. Thank you!
March 11, 2013
Rated 4 out of 5 by lcsh Customer Service
I didn't have a scraper and the front desk manager cleaned my car. It was very nice and unexpected.
March 9, 2013
Rated 5 out of 5 by Alvin Great Management Team
There was a snow storm the night I stayed and the following morning the hotel manager was personallly assisting guests in the parking lot cleaning the snow off their cars. Unexpected and much appreciated. Thank you.
March 9, 2013
Rated 2 out of 5 by BrokenWires Generally fine, but inconsistent
In general the hotel was in good condition which made me surprised when I discovered the wired internet cable didn't work. Upon investigating a found a jumble of disorganized cables under the desk and a broken socket in the wall. Luckily I was able to switch to the wireless instead of waiting.
Service at the hotel bar was sometimes good and sometime disinterested. I found that strange and I mentioned to the manager on duty that it was difficult to order at the bar and he also was disinterested. Oddly, another employee readily helped the situation despite his poor manager.
I liked that health food options were available but my fish was overdone and dry.
March 3, 2013
Rated 4 out of 5 by Drew1 Nice stay
Bathroom area a little on the small side... with the door open, was difficult to get into the closet and use the sink. Would be much better with a pocket door.
March 1, 2013
Rated 4 out of 5 by June64 Room service
The breakfast room service did not arrive; I called and a maintenance person delivered the food about 10 minutes later. The oatmeal was cold with a film on the top as though it had sat for a long time.
This type of service doesn't fit the rest of the hotel, which is excellent and the front desk staff were very pleasant.
February 6, 2013
Rated 3 out of 5 by Rachel85 Clean and Quiet
My husband and I had a nice time, especially because the rooms were clean and the bed was comfortable. The night we arrived the elevators were out of service, but the staff didnt acknowledge anything and just instructed us to carry our bags up the flight of stairs. If you are in the princeton area, the Westin is definitely a nice option.
January 1, 2013
Rated 4 out of 5 by pton32 Great hotel
We have stayed at this hotel for the past 3 years over the holidays, and we love it. The bed is so comfortable, the staff was very helpful. We will continue to stay there over the holidays in the coming years. However, this year, we did not realize that declining the linen and towel service also meant declining housekeeping. We did not like that very much. The housekeepers should still tidy up the room, empty the trash and clean the room, even if you go green. The $5 coupon did not seem worth it. But otherwise, it's a great hotel. The workout room is adequate. The pool is wonderful. It's a very pleasant hotel.
December 30, 2012
Rated 5 out of 5 by visby6 We'll be back.......
A lovely facility in a great area at a really good price. The only thing lacking was the "grab and go" breakfast-- pretty skimpy even when not picked over.
December 28, 2012
Rated 5 out of 5 by ScottC2DC Excellent service!
Very friendly and helpful staff. Exceptional service.
December 28, 2012
Rated 5 out of 5 by Vivian1201 Great treatment .
The staff was wonderful and very professional. The rooms were clean and comfortable. Nice choices for places to eat.
December 25, 2012
Rated 5 out of 5 by Adam Consistently Great !
My wife and I have stayed at the hotel many times. We come to Princeton to enjoy a weekend together and to relax.
As a Lifetime Platinum member, I've stayed at many hotels. As such, I am well qualified to make an assessment of this property.
The staff at this hotel is "FIRST RATE." They are all focused on the guest experience. From the moment you pull up in front of the hotel, you are greeted by the bell hop. The front desk folks acknowledge you quickly. There has never been a wait and, on this past occasion, they recognized us as we approached the front desk by name. This type of service does not happen by accident. It's the result of hiring the right people who actually care about their guests.
The rooms are well decorated. The entire hotel is clean and the location is ideal. If you are looking for a weekend with the person you love or you have a business requirement to be in the area, this is a great choice in hotels !!
December 24, 2012
Rated 5 out of 5 by DebdieP Clean room very nice staff!
Nothing like a clean room! and the Staff were GREAT! Thanks again Westin!
December 13, 2012
Rated 5 out of 5 by GG123 Beatiful rooms.
Rooms are clean, staff are freindly also location is easy to find, free parking and convenience of club lounge hours.
Only thing is internet not free in the rooms nor the business center if you don't have your laptop.
December 12, 2012
Rated 3 out of 5 by Gadgetman Just OK - needs some updating
Generally ok though a bit less than Westin standards relative to others i've stayed at. Seems just a bit tired. No need for major remodel as others suggested, just surface updates like new carpeting. Stains and worn in both hallways and rooms. One of the elevators also was real clunky. Lobby and restaurant area was fine. Service was pleasant.
December 10, 2012
Rated 3 out of 5 by VPuccio The rooms need cleaning
Shower caulk shows signs of mold
Shower grout is discolored
Toilet has brown rust stains
The furniture has not been moved to dust
The comforter had a stain
VERY VERY POOR
December 10, 2012
Rated 5 out of 5 by nyky06 Great hotel!
We love this hotel. We have come back two years in a row for Thanksgiving. The staff is super accomidating and will do whatever they can to make your stay more comfortable. We will be back!
November 27, 2012
Rated 4 out of 5 by jt1212 Pretty nice hotel
Overall, this is a pretty nice hotel. It has a lovely indoor pool, though as some previous reviews have commented, it did seem murky. The lobby area is pretty but small by Westin standards. The rooms were fine, though the bathroom was in need of renovation, and there was a bit of a musty smell. The front desk staff was very pleasant at check in as was the attendant at the coffee shop.
November 27, 2012
Rated 5 out of 5 by tom04 Professional, polite staff
Everyone there was very friendly and extremely helpful. The room was quite spacious and extremely clean. Couldn't have asked for a better night after travelling.
November 27, 2012
Rated 4 out of 5 by Betterday4070 has seen better days
The staff here tries hard, is very helpful, gracious, kind and is well trained, yet there simply were not enough of them to do the work required. Our room was not cleaned until after 4PM and we had to leave the door ajar because they did not have a pass key. We had a group coming to have drinks in the bar before dinner, but the bartender did not show by 5:20 so we left. The service at breakfast in the restaurant demanded we find our own placesettings and mugs for coffee as there were too few waiters to keep up. This was much the same as last Thanksgiving when we stayed only this year the common areas show even more age with soiled upholstery and cracking vinyl sofas.
This is a good location, the rooms are clean and the beds are comfortable. It just needs more resources in order to redecorate and hire more help.
November 25, 2012
Rated 3 out of 5 by MickiZ Very Disapointing
We were very disapointed at this hotel. Our room had paint pealing off the ceiling in the bathroom, black mold in the corner of the tub by the floor, thin walls so heard neighbors. The wallpaper in the main room was stained and pealing in areas. The parking area far from front desk.
November 21, 2012
Rated 4 out of 5 by mwills My stay experience
My stay was overall very good. That being said there are areas for inprovement. I requested a microwave and received one after my second request. However, when I tried to use it the door would not open. I was impressed with the way the hotel responded to storm victims and the way they made accomadations for their pets.
November 20, 2012
Rated 5 out of 5 by MattB51 PNJ
Pulled in around 1AM - the staff was very helpful even though there was a wedding going on and they were extrememly busy.
November 14, 2012
Rated 2 out of 5 by runner2012 bugs
when we checked into the room we were very impressed. large room a very nice view. then we found a bug. i killed it, but another appeared both by the window. we were then moved...but to a smaller room and the view was gone. we paid extra for the larger room but was told no more were available. my son who came with us to watch me in a race in trenton decided he could not stop sensing the bugs were still there and call for a ride home. teh on duty manager gave us a discount on the room but we were very disappointed!!!
November 13, 2012
Rated 5 out of 5 by Newsguy The Westin saved us from Sandy
Amazing service from enire staff
November 7, 2012
Rated 5 out of 5 by onthecouch Safe Haven During Hurricane Sandy
My wife has MS and is in an electric scooter. When the power went out due to Hurricane Sandy, I scrambled to find a hotel with power. I was extremely lucky to find this Westin. My wife, my 11 year old son and my Flat Coated Retriever had a wonderful 6 night stay. While the hotel was clearly running on overtime and overly stressed, everyone on staff did a terrific job of handling every issue and kept smiling through it all. Hats off to all for a job well done.
November 6, 2012
Rated 2 out of 5 by Frustrated222 Stayed Diring Hurricane Sandy
I realize that there was a hurricane approaching but this hotel was totally unprepared for the swell of guests that would converge upon them.
- front desk was full of kids who did not know much and completely unattentive
- terrible food, and the Starbucks counter closes early (at a SPG resort!!!)
- the power was lost and the hotel could not get there generator on.
- had to eat even worse food in the dark
- one lame excuse after another by the staff on the generator situation
- had to sleep in an uncomfortable room with a two month old baby
- lines at the front desk were awful, people cutting me off in line and not one staff member could maintain order
- upon checkout I was surprised they actually charged me for the second night and food while offering nothing but a roof over my head
I am done with SPG hotels
November 2, 2012