Rated 4 out of 5 by CatSankar Class of Westin
With a neat room and accessories, a perfect bed and bath accessories, Westin Grande Sukhumvit is a place to go, Ashok BTS/MRT station is just a walk away and you are in your favourite places of Bangkok just in minutes. The reception in 7th floor looks odd, but not a discomfort.
November 1, 2012
Rated 4 out of 5 by Fatty Location was the best I have ever stayed
Staff was very helpful and friendly. The SkyTrain station was close by, and Terminal 21 was a great place to hang out. Tops supermarket in the basement was very convenient and Health Land was just five minutes away. The only problem was having to take 2 lifts to get to my room
December 26, 2012
Rated 4 out of 5 by Raisi63 Staff are not nice
I arrived on 23rd at 3 afternoon tired and the reception gave me nonsmoking room and my booking was very clear change the room but the shower was broken and no welcome friuts our drink so next morning the engineer have come and fix it but. No one gave any kind of apolioge
October 2, 2012
Rated 5 out of 5 by Dago978 Best lodging option in Bangkok
Westin hotel at BKK has the highest overall standard and most convenient location to reach any point of the city, either walking, BTS or MRT. Minimalist and relaxing pool, excellent fitness center, greatest beds ever, widest and highest quality international breakfast.
December 30, 2012
Rated 3 out of 5 by amichel not up to date
the carpet is very dirty. felt bad about this…..
the furniture (cupboards and safety box door) are not working properly.
very good bedding, lots of water provided.
i did not feel very welcome on check in.
poor tv channel selection
December 30, 2013
Rated 4 out of 5 by rrs425 Easy Access and a Comfortable Stay
Everything is within short distance. Termimal 21 is beside the hotel. Robinsons Store is below the hotel. BTS is in front of hotel. Wonderful rooms with comfortable beds. I would recommend this hotel to those who wants to go to Bangkok and be in the center of it all.
May 23, 2013
Rated 5 out of 5 by Duke This hotel keeps improving with time
I have stayed at this hotel since 2005 and I'm pleased to see how it keeps improving with time. Although it is not as grand as the Sheraton Grande just opposite the road, I find the Westin to be of great value and I have no hesitation choosing it for business trips.
June 1, 2013
Rated 3 out of 5 by Nowifi Wifi down and yet expected to pay
On 16 May night, i realised that the room internet was down and informed the operator. They promised to get back but no one called me back. I waited till 2am and finally went to bed frustrated as i have some urgent work that I need to complete
I checked out in the morning and informed the receptionist to waive my internet charges because it was not working. She asked me why I did not inform the hotel and she cannot waive it now. I told her i did but she said that the hotel has no record. This is very disappointing cos i have a letter from Housekepping informing me that the internet is up only at 1:30am which i read only in the morning. I showed it to her and requested for the GM's email. She referred me to the Manager who apologized but telling me that they were not sure which room is affected. I was not given the GM's email address nor any contact email.
I wrote an email to the hotel listed on the website and till today I am still waiting. Very disappointing to receive such service standard from a hotel like Westin.
May 31, 2013
Rated 3 out of 5 by John Hotel - Room Charges
Hotel was acceptable but tried to apply additional charges to my credit card after I left the hotel. It was agreed that these charges were incorrect what was most concerning was the Hotel rule that the customer must be wrong so charge first and ask questions later.
March 10, 2013
Rated 5 out of 5 by Rahul Great Hotel at Great Location
Westin is in heart of bustling city, surrounded with Shopping Opportunities, Night Life, and ample Tranportation Modes. Amazing Pool at 15th Floor redefining the skylines of Bangkok and warm associates keep you feel at home. This is the address to stay at Bangkok.
August 13, 2012
Rated 2 out of 5 by Chaiwat26 Good hotel for Business in BKK
Good location in the heart of bangkok.
Fair Standard benefits for SPG platinum member.Club lounge benefits and small breakfast buffet.Not easily to recevie upgrading room to standard suites : stay 4 times never had once upgraded suite.
Overall of service are fair.
January 14, 2013
Rated 3 out of 5 by Nannari Good Breakfast
Very good breakfast,I'm enjoy in the morning ,restaurant is clean,quality food.good staffs,
How ever in my room , I found the dirty glass that never seen in starwood .had not welcomedink or welcome fruits .please becareful for a little to do with yours customers.
March 1, 2013
Rated 5 out of 5 by Chabeli24 The place to stay in Bangkok
Great hotel with perfect location in Bangkok.
We were celebrating our Honeymoon in this perfect city hotel. The staff was great and had prepared for us the best Honeymoon set up I have ever seen.
Restaurants, shopping mall and nightmarket is in walking distance.
September 2, 2012
Rated 5 out of 5 by Wai59 Excellence Value for money
I would like to give credit to the Restaurant Manager at Taste Restaurant for his professional recommendation for guest who come to use the facilities. He went beyond my expectation for my requested and extended this to my family members.
December 12, 2013
Rated 4 out of 5 by Tel62 Saved by The Westin
Having been booked into another hotel which was truly awful we hurriedly looked for an alternative. The Westin saved us with a very competitive price, easy check in and free room upgrade. Cannot speak highly enough about the hotel and would recommend to anyone.
August 29, 2012
Rated 5 out of 5 by keyze Great location
The Grande Westin is very conveniently located in the heart of buzzing Sukhumvit. The access to the BTS train is just across the street from the hotel. There is an Argentinian steak house across the street as well with excellent steaks for the meat lovers.
December 8, 2012
Rated 5 out of 5 by KFS67 Great service and great location
I am a frequent guest at this hotel, and they continously meet my high expectations! Great service, great location, and great SPG recognition. As always, the staff go over and beyond expectations and are always providing great service with a warm smile!
December 8, 2012
Rated 5 out of 5 by Mark3981 Excellent in all aspects
I stayed here Sept 2012 and found the hotel to be excellent in all aspects. Very clean, excellent service, and excellent food in both the buffet and room service. I would highly recommend this to potential guests considering where to stay in Bangkok.
September 17, 2012
Rated 3 out of 5 by Lee082012 Room
1. 2 common problems of Westin Skhumvit
a. Shower head not working
b. Basin with too little operning and water cant flow out smoothly
2. This time, water dripping from aircond channel
3. There is a communication tower right in front of my room.
June 23, 2013
Rated 5 out of 5 by Lasdon Hotel with great location
It's very easy to go around from this hotel as Asok BTS station is just one minute walking distance from hotel.
Room is clean with good amenities.
Foods are satisfying, staffs are nice.
I recommend this hotel for business & leisure travellers.
March 10, 2013
Rated 5 out of 5 by CAM2013 Vacation Visit
This was a very nice property in a great location.
The staff was extremely helpful and attentive.
I would recommend this property to anyone staying in Bangkok.
Lastly, we very much enjoyed the tours set up in the lobby of the hotel.
January 30, 2013
Rated 4 out of 5 by CKLoh Great location and friendly staff
Location-wise it's simply fantastic. Right next to the Asoke BTS station and located within walking distance to the spanking new shopping mall Terminal 21. Room is average, could have been better for SPG member. Breakfast is good too.
October 26, 2012
Rated 5 out of 5 by andreamir Great Comfort and Pleasant Staff
If you need a hotel that gives you the best comfort, good food, traveling convenience and pleasant staff, this hotel is excellent. It might not be so new compared to its nearby sibling but it meets every expectation of a 5 star hotel.
February 5, 2013
Rated 4 out of 5 by Fredrik Great stay
Had a great couple of days in a hotel i most definitely will consider to return to again. Great staff, nice rooms and cozy pool area and good location with direct access to BTS (skytrain), only a few stops away from Siam center.
January 5, 2013
Rated 5 out of 5 Good recovery
The hotel is in an unbeatable location with good facilities
Best of all great service, I left my automatic ETA watch enroute to airport in the hotel Limo service and it was promptly found and returned before I flew off
August 22, 2012
Rated 3 out of 5 by GlobalTraveler Staff needs to be more accommodating
Very nice hotel, however staff was very inflexible in accommodating my needs... arrived at 11pm...wanted to checkout at 4pm - wanted to charge me an additional 30%...even though I was paying full rack rate already. Obnoxious!
April 22, 2013
Rated 5 out of 5 by Moonjune Service is amazing!
The room size, location and amenities are excellent! There was a guy who helped with my bag into the van and I had left my laptop behind. He ran after the van and managed to return my laptop within minutes! I am truly amazed!
March 6, 2013
Rated 4 out of 5 by RegLovesToTravel Good location. Near BTS. No free Wi-Fi in room.
The hotel offers free WiFi in the lobby area only. The facilities were nice. The hotel is in a convenient location; right next to the BTS off the Asok stop. Personally, I'd rather stay somewhere with free WiFi in the room.
January 19, 2013
Rated 4 out of 5 by joannesee Fantastic Service Staffs
With a very small disappointment initially, when we left the hotel, we were very happy with our stays.
I will love to come back with my family!
Thanks and keep it up.
January 9, 2014
Rated 4 out of 5 by SINK A lot better SPG recognition this trip
Few days before check in, a Westin Experience Specialist contacted me via email to see if I needed anything during my stay, which was a great touch. I did ask them to see my suite upgrades would be confirmed. On the day of arrival, the upgrade was confirmed. I love the fact that SPG Platinum Guest can now dine at Taste for breakfast instead of the lounge. The service at Taste is not perfect, nobody came to take the plates away when I dined there on a Sunday morning. Not sure what happened there.
I did have issues with WIFI and phone service, which the staff was very helpful with the resolution. I think the hotel needs to do something about the WIFI and log in system. The unique user name and password for each device is a pain to manage. The system regularly disconnect s my devices and the device needs to manually logged back in. Too bad that the 1st floor waiting area is not WIFI enabled. I had to call the operator on many occasions to ask to have an “outside” phone line access. The first few calls were made with the operator’s assistance. The public area was a bit hotter than I would of like, so hopefully management can also address it.
The location is very convenient, next to Terminal 21 and steps away from the BTS Asoke. I have been staying here more and more because of the location and the room rate is quite competitive. Staff aimed to please (except for the dining room wait staff during breakfast) and friendly. Overall, I enjoyed this trip and hopefully can continue this feeling in the future.
March 18, 2014