Rated 5 out of 5 by 77debby This hotel has excellent employees
Jeff hoekstra is one of the managers his is always visible and offering to be of assistance. Corella is at the check in desk always welcomes you with a warm and friendly smile she is so efficient. Jackson is a bar back and gives the extra effort to assist customers, he always remembers your name and gives excellent customer service.
May 26, 2014
Rated 2 out of 5 by whitneygirl Below Expectations
As a first time visitor to Las Vegas I relied on Starwood Westin to be of a level and quality to be expected at Westin properties. I made my reservation by phone without looking at the hotel website. .The hotel is dark, very dated and in need of significant improvements in the rooms and common areas or Westin needs a new property altogether.
.Pluses: A Starbucks on site, friendly and courteous staff and a very good dinner at the hotel restaurant.
May 25, 2014
Rated 4 out of 5 by Bkbroome Nice location just off the Strip
I like this hotel for business in Vegas. It's close to everything but the casino is small and it's a step away from the craziness from the Strip.
Albert at the SPG preferred check in desk was very friendly and helpful. There was an error with my reservation and he was very courteous and took care of it for me. I appreciated his help.
May 24, 2014
Rated 4 out of 5 by rb445 Comfortable room but disappointed in extra charges
The room was spacious and very comfortable. I was disappointed in the added fees for business services like internet use that many hotels provide for free. The hotel touts its business center where visitors can print, make copies, etc. I went down to print my flight borading pass and was told it was $1.50 to print one page and $0.50 per minute to use the computer. I was so irritated I just printed the pass at the airport.
May 22, 2014
Rated 4 out of 5 by cathykv Excellent Off the Strip Location
We've stayed at this property on multiple occasions. We keep coming back because the staff is always pleasant, the location is convenient, and we can park and retrieve our car in just a few minutes. We'll be back in a few months!
May 21, 2014
Rated 4 out of 5 by Traveler11111 Good Business hotel
Best of both worlds: the hotel is only a block from the Vegas Strip when you have free time yet far enough away to be quieter to get your work done.
May 19, 2014
Rated 4 out of 5 by ChrisKay Good location
The hotel has a great location close to the Strip. I frankly only stay there for the SPG points as there are so many better hotels around the Strip. SPG recognition was alright, but I got the same usual room with Platinum as I got with Gold a year earlier. Was a little disappointing. The breakfast was an even bigger disappointment and should be worked on.
May 18, 2014
Rated 4 out of 5 by DPI707 Never Let's Me Down
This was my fourth or fifth stay at this hotel. Because I do not enjoy Las Vegas and only come for business, I choose this Westin due to it's small size, very small casino only open limited hours, pleasant public areas, adequate and pleasant enough rooms with everything I need and of course, the heavenly bed.
The air conditioning did not work upon arrival but two engineers were sent very quickly to fix the problem which they did. Both were very nice as was the rest of the hotel staff encountered.
I do appreciate the non-glitzy, low key aspect of this well priced hotel centrally located just off the strip convenient to my trade show and the large hotels where I am forced to go to enjoy a good dinner.
I would definitely recommend this hotel to those on business who wish they were not in Las Vegas.
May 18, 2014
Rated 5 out of 5 by Sean1234 This review is for Westin Lake Las Vegas
The service was great, I live in Vegas and go to this resort spa as much as I can, it's paradise just outside of Vegas and worth the 10 min drive.
One employee - Patrick Galbraith went beyond the call of duty and helped out my family and I during a recent stay. It's employees like him that will keep me coming back.
May 17, 2014
Rated 5 out of 5 by Sidang A great off-strip hotel
We've stayed here a few times and had a great experience every time. We were given a Platinum upgrade to a suite 2 of 3 visits. The rooms are always clean, and the staff is always friendly and professional. Close enough to the strip to walk, but far enough away to enjoy a quiet relaxed evening (seriously, who does that in Las Vegas?). Highly recommended hotel.
May 15, 2014
Rated 5 out of 5 by keto1957 Fabulous Staff
Always friendly and helpful staff
May 14, 2014
Rated 2 out of 5 by Bananagirl Not Usual Westin Quality
Staff need to be more responsive to guests. Greeting at entry drive, answering the phone with quality not speed, following up with guest requests. It didn't feel like the Westin quality I am accustomed to. Room was great, staff at pool, restaurant, bar and luggage check were great. First time I have complained about a Westin. Hope things get better.
May 11, 2014
Rated 5 out of 5 by Tomas55 Love the smoke free environment
The hotel check in person was very friendly and accommodating. Room was super clean and heavenly bed was comfortable as usual. Hotel environment was great due to it being a smoke free environment. Will definitely stay here every time I come to Las Vegas. It is super convenient to get to the strip also.
May 11, 2014
Rated 5 out of 5 by cristoforo86 Fantastic Stay!
Stayed here towards the end of April.
Check-In was efficient, friendly and welcoming.
The room was clean, well aired and the bathroom had a good amount of amenities.
TV was massive, and good selection of TV channels.
Breakfast was nice, but dinner was better.
Leisure facilities were relaxing and spa was amazing!
The hotel is ideally located next to the strip, and the new Linq area with new restaurants and shops.
May 8, 2014
Rated 5 out of 5 by Sam2 Great place to stay in Vegas
Excellent hotel, walking distance to strip. No hassle checking in, don't have to go long way thru slots to front desk and then to room. An oasis in Vegas and relaxing after hype elsewhere. Great food, comfortable rooms relaxing stay. Highly recommended.
May 8, 2014
Rated 5 out of 5 by SPGLifetime1 The hotel I stay when I travel to Vegas
As mentioned in the title, this is the hotel I stay at while in Vegas
May 8, 2014
Rated 3 out of 5 by Jean33 Comfortable hotel, poor service
Hotel beds are comfortable, rooms are clean. Hotel needs updating. Service was fair; multiple times waiting for someone to assist either due to long lines with too few employees for assistance or no one around. Hotel bar drinks were watery and expensive. Hotel secured an item I left in the lobby and then lost my item after stating it was secured behind their front desk.
May 5, 2014
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 5 out of 5 by Beagle52 CLOSE TO EVERYTHING
We recently stayed at you Hotel. The staff were great, TJ from concierge was great he booked us a trip to the Grand Canyon by Helicopter it was great, also booked us tickets to see a show.. We enjoyed staying at your Hotel and would come back again, as it was close to everything.
May 3, 2014
Rated 4 out of 5 by Argie72 Friendly personnel
We really enjoyed our stay. The hotel is ideal for business, but in the meantime close to local attractions, shopping centers, etc.
April 28, 2014
Rated 4 out of 5 by Tashia57 This hotel is off the strip but close enough
Nice hotel that is close to the Las Vegas strip so you can walk there but also far enough away to get away from it.
April 28, 2014
Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Always a great stay at this hotel. Great staff and food. Highly recommend. Love the themed rubber ducky
April 23, 2014
Rated 3 out of 5 by BRRuzicka Good Quality Facilities; Poor Quality Service
The facilities were first class, unfortunately, the service left something to be desired. My wife twice had difficulties getting assistance when she needed it from front desk personnel.
April 22, 2014
Rated 4 out of 5 by Ramon01 Great Stay
As always, the hotel staff professionalism and friendliness are always outstanding. The hotel rooms were great, especially the suites. The food and service was great at the restaurant. The pool area was fun and refreshing. Big kudos to Robert and the valet team, Karina and Albert at the front desk, and Reece who helped us with all of our luggage.
The only recommendation I have is to soundproof or add extra noise insulation to the south side facing rooms. Lots of traffic noise and police/ambulance sirens on Flamingo at night kept me from sleeping well.
April 22, 2014
Rated 4 out of 5 by PamperedMary Nice overnight stay
My husband and I enjoyed an overnight stay at your facility before catching a flight to come home. The room was on the 15th floor and had a very nice view. The heavenly beds are in a word.... heavenly!!!
April 22, 2014
Rated 1 out of 5 by AJA78 Local Concernt Venue Ruins Stay
I recently stayed at this location during the first week of April for a business trip. The hotel is very average compared to other Westin locations around the world, with nothing remarkable. However, there is a concert area adjacent to the north side of the hotel. On the night of the 3rd, the obnoxiously loud music did not end until after midnight and began around 730am the next morning. I actually checked out early and left for the airport to sit at the gate for 4 hours instead of staying in my room it was so bad. I would recommend another property in Las Vegas if you value any sleep time.
April 20, 2014
Rated 5 out of 5 by BUChicago Great alternative to strip casino
Confortable, clean rooms. Great beds and pillows. Easy to get in and out of hotel.
April 18, 2014
Rated 5 out of 5 by AndLe Great Hotel
We were looking for a nice hotel near the strip but quiet enough to enjoy some rest. The hotel staff was friendly and responsive. We would recommend this hotel if you are a starwood preferred guest.
April 17, 2014
Rated 1 out of 5 by 3rdtimestillunhappygold DONT STAY HERE!!!!
Unsafe, rude staff especially graveyard supervisor. Had room safety issues and cleanliness issues. 1st room door lock broke, maint staff attempted to fix for more the 1-2 hours, unable to fix. Took more then 30 min to get keys to new room. Had to go down to desk despite them saying they were sending someone right up. Interacted with night time supervisor/manager -- rude, unprofessional, yelling at guests. Care less attitude....stated "not my problem I just came on at 11pm" 2nd room -- Hair and dirt on bedspread and sheets...not a little...MAJOR amounts...turned sheet different color and looked like a fur coat on the comforter. Asked for manager to come view...never showed, hotel sends staff member with new keys...20 min wait...says room is all good and he checked it. Housekeeping supervisor meets me in hall on way to new room, asks me to wait so they can inspect it first. She find all kinds of problems...its midnight now i could care less but room is 2 double not king bed as reserved, light bulbs out, not quite clean, housekeeping supervisor cleans before I go in, and walls in disrepair. Just accept it...tired. GM never calls me as requested, send a "supervisor" to call me, she tries to fix but doesnt have much experience in guest satisfaction. I do get a $25.00 food and beverage credit and some points to my SPG account which havent shown up yet. Check out agent is appauled has no idea what occured, follows up and GM still doesnt respond but checkout employee emails me back to let me know GM is aware. 3rd major issue in 3 stays. Be sure to ask them to not have drunk people knock down the door, and break the security bar off the hinges and have a door lock that doesnt work when staying here (that was stay #1 or 2)
April 17, 2014
Rated 5 out of 5 by ScottLisa Chief Enginner/San Jose,CA.
My Wife an I came and stayed at the Westin recently and we thought it was fantastic!! The food and service was 5 stars. Our room was great along with the bed. Not a good view but, hey not there for the view out the window. We will return you can count on that. I am a Starwood member and the price was right.
April 16, 2014