Rated 3 out of 5 by Boston2013 Westin... less than expected
I am not a frequent hotel goer, however I have stayed in a Westin previously and do not remember it being this average. My colleague stayed at another hotel, which was less expensive (in many aspects) and had better amenities. I will rethink staying in a Westin in the future.
Additionally, my cable died multiple times again not something I expect when staying in a Westin.
October 1, 2013
Rated 5 out of 5 by Di55 made us feel so special
we were in Boston for an anniversary celebration the staff was great we received champagne and chocolate covered strawberries and a HAND WRITTEN card Our server at breakfast was wonderful - we willbe back again for sure!
October 28, 2013
Rated 3 out of 5 by hantifen Clean Hotel but needs attention to detail
There are certain expectation that goes along with well-established hotel such as Westin. We were greatly disappointed when we realize that the complementary in-room coffee was actually past its expiration date for over 2 months. Unfortunately, we did not realize this until we had consumed the coffee. When the issue was brought to the front desk's attention, an apologetic staff indicated that he will ask for a new set to be send to our room. Further disappointment ensued when no one showed up after waiting in our room for 2 hours. Not sure if the staff forgot to send the message up or there is some form of mis-communication but that definitely put a negative spin to our stay with the hotel.
However, the hotel is clean with great amenities. Hopefully this is just a one time unlucky experience and is not a frequent occurrence.
April 9, 2012
Rated 3 out of 5 by Molly01 problems
grout needs cleaning. no fan in bathroom.
toilet wouldn't flush until after shower taken (?connection). Bed was wonderful.
iron didn't work. we were supposed to get private room for our dinner meeting (irish pub rest) and it was just a "space"...very noisy...couldn't have mtg. Took it downstairs after dinner and treated rudely by "security girl" who said "This cannot happen!! This is a fire hazard. Move your chairs back to where you found them!" No one had said anything to use before this (like "sorry, but you are sort of blocking a fire exit...would you please move over ____"). She just came out of the blue and acted ugly. We were a professional group of 40-60 year olds and should not have been treated like this. we had the bellperson keep our bags after we checked out and he had difficulty finding them...this needs to be better organized. In his defense there were alot of bags being stored. Concierge lady was nice.
September 29, 2013
Rated 5 out of 5 by tompi13 Excellent staff
Every member of the staff, from the housekeeping personnel to the senior management, was friendly, solicitous and most helpful during our week-long stay.
October 31, 2013
Rated 5 out of 5 by Sallie54 Good Clean Hotel with Pleasant staff
I was very pleased with the hotel and staff. My room was clean and the attention to detail by the housekeeping staff was noticeable. The staff overall were friendly and helpful. The one area that needed more work was the SPG recognition-I verified at checkin that the front desk had my SPG number in the computer and the confirmed it, but I did not receive my newspaper or any other amenity during my stay. Having said that, I would certainly stay there again.
September 5, 2012
Rated 5 out of 5 by Anne2101 NPACE Conference
The staff was extremely friendly & helpful with any & all inquiries. Would not hesitate to book another visit to Boston @ this Westin.
November 1, 2013
Rated 5 out of 5 by McWoof Exceptional Staff
I've stayed at a lot of hotels. The excellence of the staff and all of their friendliness and extra efforts to ensure I had a great stay were very much appreciated. Mike at the front desk proved part magician as he pulled a great room out of his "hat". Every staff person I met during our conference went out of their way to deliver a superb experience. Thanks to all. I will definitely stay again and recommend Westin Boston Waterfront for future meetings.
November 7, 2012
Rated 5 out of 5 by Knockout wonderful time
your staff know's the meaning of meeting peoples needs, had a wonderful time would recommond to all my friends and family
November 1, 2013
Rated 4 out of 5 by 2BBxperts12 2BBxperts12
Much thanks to Sharon, the hotel concierge FOR MAKING THIS AN ENJOYABLE STAY. Her customer service was the best we ever experienced at a hotel. She always had a pleasant smile and found to be very approachable. The suggestions she made for tourist attractions for my elderly parents were perfect. Sharon also gave specific, precise directions throughout our visit, that made navigating the city easy, safe and worthwhile. KUDOS AND "HATS OFF TO SHARON".
October 12, 2012
Rated 5 out of 5 by Happy99 One of a kind hotel
I did not expect such a wonderful stay at the Westin Boston Waterfront. My wife has gluten allergy and this hotel understand the problem and has come-up with a respectable menu for those having this type of allergy. The food is good and is prepared with care according to my wife. The service at the restaurant Sauciety is impeccable.
October 4, 2013
Rated 3 out of 5 by CGProds Great location, Outrageous Parking Prices
The Westin is conveniently located and is clean and well appointed. Unusually for a hotel of this size, I didn't get upgraded and there isn't a lounge which I found strange. Most problematic was the parking cost which was astronomical. And the difference between self-park and valet was negligible. They really need to sort out the parking price before I'd even consider visiting the hotel again.
September 9, 2013
Rated 5 out of 5 by OnTheGo Superb customer service
I recently stayed at the Westin Waterfront for the conference of the Association of Oncology Social Work. As an officer of the AOSW board, I received many member compliments about the hotel's cleanliness, amenities, and the attention of the staff to every need. I have to say that every staff member seemed genuinely interested in our comfort and were immediately responsive to any request.
Jaderle is the person I will remember. He settled me into my room and immediately resolved a need that arose after I made my booking. I saw Jaderle several times during the conference and he consistently greeted me by name. Coincidentally, Jaderle is also the person who got my bags from storage and helped me to a cab. Although those duties are part of Jaderle's job, his manner made me feel like I was being personally hosted by a warm and gracious friend.
June 26, 2012
Rated 5 out of 5 by Dave73 Very friendly staff
I have stayed here several times over the past year, and have usually had a great stay. I noticed this time though how out of the way the staff goes to be friendly and put the customer first. Keep up the great level of service!
October 21, 2013
Rated 4 out of 5 by LovesBoston Great service/terrible bed
My husband and I stayed for 3 nights. The entire staff was fantastic except that the doormen weren't very specific when asked for directions.
The bed was so hard it was like sleeping on the floor. We were very disappointed because the hype on the comfort of the bed was the entire reason we chose to stay there!
I suggest that the hotel put families with small children on the lower floors so they don't disturb guests sleeping near or below them.
December 1, 2011
Rated 3 out of 5 by Pisces411 Conference Stay
- despite guaranteed check-in at 3pm,
my room wasn't ready when I arrived at 3:30pm
- forcing guests to pay for Wi-Fi. If Starbucks and Amtrak can give it for free, you should be able to also
- my room was comfortable, clean and I appreciated the complimentary bottled water, coffee and tea
- the conference rooms were comfortable, with good acoustics
- food provided by the hotel for the conference was all very tasty
July 24, 2012
Rated 5 out of 5 by Paddy1025 The hotel was basically great but....
I have to say that overall everything was on the mark. I did have three slight problems though. First, I had great expectations of the advertised showerrs. I was on the 16th floor so possible that was the problem but the water pressure wasn't that good so the shower wasn't as great as I expected. Second, the food on the breakfast buffett was cold and the scrambled eggs were too runny and cold. Third, my husband and I decided to try your O'conners for Dinner. The resturant was not busy and we were seated right away. We sat for nfearly a half hour and was not waited on. I went to the hosted and told her I think we have been forgotten. The hosted was very nice and appolgized. The hosted broght us our drinks and said that the waitress is a little slow. We were given free coffee, and the waitress said "Sorry about that" .Other that that we had a decent stay.
November 6, 2012
Rated 4 out of 5 by Taxdoc Nice Hotel but Intenet a JOKE
Nice hotel on the cover. Room was fine as was the bathroom, but the internet sucked big time for virtually everyone at the hotel and they seemed to have cared less. Contacting technical support was a joke at best and you had to wait on the line forever, just to find out that there was nothing they could do.
Food was only fair.
Not close to anything and I would not stay here again.
Platinum member and the upgrade was a joke.
September 21, 2012
Rated 4 out of 5 by scattwood Great location & great food
The city/waterfront views were great, expecially from a high floor. The seafood was excellent, even the kids portions were fantastic. Pizza was just ok. Room was well appointed but furniture could have been a little fresher. Bed was certainly heavenly giving me a great nights sleep. Be prepared to tip twice as the doorman will bring in your bags then the bellmen will bring them to your room. Don't forget to tip housekeeping.
September 11, 2012
Rated 3 out of 5 by Charlotte3691 A Little Disappointed....
Even though I had asked for a king bed, I ended up with 2 double beds. Who sleeps in a double bed? The room absolutely has enough room for queen size beds. I also stayed for 2 nights and on the second night after working a 12 hour day, I came back to the room to find that my room key would not work. Not that this is the end of the world but I do expect better from Westin.
August 30, 2013
Rated 4 out of 5 by brookej Customer Service
We thoroughly enjoyed our stay. Everyone was so wonderful and I liked talking to them about their passions. Their is one person I would like to thank in particular and, unfortunately, I met him on my last day as I was checking out. His name is Calvin and he was fabulous! He is a true asset to your organization! Pleas let him know he was appreciated.
September 9, 2013
Rated 5 out of 5 by fisherman1974 One feature missing
Shuttles to and from the cruise ships and airport would be very much appreciated. Your room prices are quite expensive and I think that service would only make a small dent in your profit margin. Aside from that, we enjoyed our stay very much. We appreciated the early check in, the beautiful and quiet room and the courteous and very helpful staff.
September 9, 2013
Rated 4 out of 5 by TravelinKen Excellent Westin – Well Maintained
I was at this hotel several years ago when it opened and was returning for a conference. I was interested to see if I would enjoy it as much as I did when it first opened. I am happy to report I did enjoy may stay here once again.
The lobby is very large with lots of open space. There is a cool little bar in the lobby as well as access to the Starbucks, meeting rooms, gift, shop, etc. The rooms are typical Westin which is fine as it was well maintained. The bed and amenities are standard Westin and the staff were very pleasant and helpful.
The hotel is close by to several restaurants in the seaport area but this hotel is not downtown. It’s convenient and very close to the airport and steps away from the convention center but you don’t get any feel for Boston itself. Unfortunately, there aren’t public transportation options to get you to downtown so have to take a cab or it’s a 20 min walk.
For companies/meeting planners: I had some boxes shipped to the hotel and the service fees here are outrageous. I had 8 boxes (about 20 lbs) each shipped to the hotel and the incoming service charge was about $300 just as their handling fee (not the Fed-Ex shipping cost).
Before checking out I ordered the lobster eggs benedict and it was a disappointment. The eggs on top were completely cooked through (no runny yolks)!
October 30, 2013
Rated 5 out of 5 by Corky Prompt room service met special request; environmentally friendly
It should have been nearly overwhelmingly busy d/t a convention, nevertheless the phone was answered promptly and my name was known, there was a estimated time of delivery that was met, quality and quantity were excellent, not too much which leads to waste and dissatisfaction w/ cost. Letting me sleep on same sheets and use same towels for 2 nights was no hardship and satisfyingly low impact on the environment.
November 21, 2012
Rated 5 out of 5 by Random2013 Adebayo Oriola
This hotel surpassed my expectations. It is of the highest standard even within the starwood hotels or Westiin Group. It is my hope that the standard would be maintained and the excellence sustained. I thoroughly enjoyed my stay. Adebayo Oriola .
October 6, 2013
Rated 1 out of 5 by Neil29 Horrible Service
We have stayed at Westin Hotels before but would not stay at this one again. Upon arrival we went to our room and found the room unacceptable. The upholstered chair was disgusting with multiple stains and the grout in the bathroom was discolored and stained. We immediately called the front desk and asked for another room and they informed us there were no other rooms available. No other options were offered.
November 14, 2012
Rated 4 out of 5 by AirForcemom18 Very nice stay
I really enjoyed my stay and would consider staying again. The room was very comfortable and the staff polite and accommodating. I really enjoyed the pool area with the piped in Cristmas music. The only disappointment was that the hotel did not offer free wifi. I brought my ipad and was not able to use it. Although the hotel offered computer connection, it did not help me. Overall it was a very nice stay.
December 23, 2012
Rated 5 out of 5 by Gespo89 Fantastic, no complaints
I stayed here for the Penny Arcade Expo this past weekend and it was fantastic, so I'd feel remiss in not putting in a good word. The room was great. The bed was comfortable; the room was clean, and everything seemed to be of high quality.
The service was also excellent. The extra bed we wanted for the room was already there and made when we walked in the door. Each time we got back at the end of the day, our room was in pristine condition and looked like we had never even been there. The concierge was very helpful with finding us a way home when we missed out train.
In general, the hotel really went the extra mile to make us comfortable. The hotel even set up gaming tables for us PAX attendees on the mezzanine and they were a fantastic way to spend late nights.
On top of that, the fact that you are directly attached to the BCEC is incredibly convenient after a long day walking around.
April 10, 2012
Rated 5 out of 5 by Dee57Dee A True Westin Experience
Clean, comfortable, well appointed rooms. Friendly, helpful, welcoming staff. Very nice hotel.
A short walk to downtown Boston, with many restaurants in the area. A subway line close by if you want to go further into Boston.
October 4, 2013
Rated 5 out of 5 by Jenn03431 Conference guest
I truely enjoyed my stay. I took advantage of the use of exercise clothes and really had a very easy time getting in exercise while there for business. The registration staff were very friendly and helpful.
October 6, 2013