Rated 5 out of 5 by Csolano Best choice to stay in Virginia beach!!!!
We enjoyed the quietness and relaxed environment, so close to great food and shopping, beach its a short drive too, I want to give thanks from my family behalf for making our stay the best experience ever!!!
August 7, 2013
Rated 5 out of 5 by Capers Excellent Stay
I am a frequent business traveler and often stay at other chains. I chose to stay at The Westin and Im glad I did! Awesome hotel, excellent service and amenities!
August 5, 2013
Rated 4 out of 5 by Darnelle Microwave
Needs a microwave oven in rooms for those who want to heat their food up. That's the only thing that it's missing but a really important item
August 5, 2013
Rated 4 out of 5 by 4ckids Disappointed at first, but has some great qualities!
At first I was very disappointed! My room was not clean and overlooked the parking garage. The hallways were dirty as well. The internet wasn't working in the lobby and the room internet service was expensive and very slow. Overall, it was nothing outstanding like you normally expect with a Westin. I was so tired from the journey, that I just cleaned it myself and went to bed. On a positive note, very comfortable beds!! The location was great! Lots of fabulous restaurants, parking was free and very easy. Short 8 minute drive to the beach! I would stay here again just for the location, but they do need to work on the cleanliness.
August 1, 2013
Rated 1 out of 5 by 911nya Bad Stay
was not a good stay it could have been better.
July 29, 2013
Rated 1 out of 5 by mooncat7 mooncat7
No bellman at check in, room not ready at check in. Staff never saw travellers checks before. Room service awful, food disgusting. I wrote a note abou it, was told someone would contact me.... never heard!
Engineer/ power problems...
Staff and facility not enough staff for huge event!
July 29, 2013
Rated 5 out of 5 by LopezFamily Comfortable, clean and beautiful
We were a family of four. Dad, Mom and teenagers. We loved the Westin at VA Beach. The location was perfect, only a 15 minute drive from the Boardwalk and I liked that we could get away from the crazyness of the beach. The concert, food and farmer's market was a great treat on Wednesday night in the front of the hotel. The fitness gym was awesome, I'll miss traveling to France on the stationary bike. Everyone was courteous and welcoming. See you next summer, for sure!
July 26, 2013
Rated 3 out of 5 by Batman1 Room Service (NEEDS MAJOR HELP)
My stay was OK except for the POOL leaking and spilling into the main lobby. The Room Service reference getting the ordaer right and in a timely manner was terrible. Makes you want to go out to a 7--11 store for MILK and Cookies.
July 24, 2013
Rated 2 out of 5 by lee113 Did not meet expectations
This hotel is below average. I thought most Westin's were great! This particular one did not meet my expectations. Their customer service was sub-par. At check in I did not receive a receipt after paying cash for a three nights stay. I was told one rate over the phone but had to pay a different one at the desk. Each day I did not receive enough clean towels, even after asking. At check out I was asked to pay for a mistake made by the front desk clerk. Management was not helpful and I believe this explains all of the poor customer service inadequacies.
July 16, 2013
Rated 2 out of 5 by BN13 Service could have been better
Most of the staff tried to be pleasant and helpful. But the room adjacent to ours had parties 2 of the 3 nights we were there and no one answered the front desk when I called down at 2 a.m. I pay too much money for my stay to be like a dorm room. Another staff member was rude to us in the conference center.
July 15, 2013
Rated 4 out of 5 by Arjidelow Stunning View
Starwood Preferred Guests get to stay on the fifteenth floor which had an incredible view. Breakfast was great. Be prepared to have your credit card not only authorized at check-in, but for an amount much higher than the actual cost of your hotel stay.
July 14, 2013
Rated 1 out of 5 by Saniii WORSE CUSTOMER SERVICE
I have never dealt with a Westin that was such low quality. Everything from start of our vacation to the end of our short visit which was cut even shorter due to the reason Westin did not deliver what was promised and is the norm with most Westins. We had to ask for iron, robe, and parking. I had an elderly parent with me that was put in harms way due to Westins negligence. I would not recommend this hotel if you have children or adults. Parking is a nightmare. When I asked why the response by the "supervisor" was: Ma'am this is a very congested area. I live in Northern Virginia I know what congestion is. I would not recommend this hotel at all. You can easily pay a third of the price they are charging and get the same experience.
July 8, 2013
Rated 4 out of 5 by witsha Too hot
Air conditioner was not functioning properly during my stay. Bldg services responded more than once in an attempt to fix the a/c, but in the end it was never fixed. As a result, my experience was negatively impacted and was less than it could/should have been.
July 8, 2013
Rated 1 out of 5 by NotHappy2BHere No Hot Water, Dirty
We came for a long awaited getaway and were pleasantly expecting a comfortable, clean room. We liked the surrounding restaurant possibilities and enjoyed a late lunch across the street. As I was brushing my teeth and trying to get hot water from the faucet, black dirty water engulfed my toothbrush. We were tired and patiently awaited the plumbing problems be resolved. Bottom line is that there was NO HOT WATER! Cold room all night, icy cold water for morning shower. Dirty bathroom - makeup on toilet seat, dirty floor etc..... Dusty furniture. Bed not properly made up, felt short sheeted. Check out person told us lots of people were checking out. No help was offered.
July 6, 2013
Rated 4 out of 5 by Gmeasy Westin
This hotel is in a great location, surrounded by great shopping and dining. My stay was nice but my room was a little subpar. The handle of the shower kept falling off. The bed was never made when the room was cleaned and I guess I expected more from the Westin. Overall I was happy but there are enough small things that would make me consider other hotels when visiting.
July 5, 2013
Rated 4 out of 5 by vblocal Mini Vacation
The hotel is located in a great area and the staff are very good. From the lobby you can tell you are in a highend hotel. Unfortunately the furniture in the room is low quality and looks to be 10-15 years old even though it is not. The bathroom is very nice however the amount of mold/mildew growing in the shower is very unpleasant. The water came out of the sink black and we had to let it run for sometime to clear up. Beds are nice and the view is the nicest one away from the beach.
July 5, 2013
Rated 4 out of 5 by SweetTnIowa Gracious Management
I selected this hotel per the recommendation of a local resident. I was in VB for work. I've stayed at other Westin properties before and had no reason to doubt the recommendation. The hotel staff was excellent, the lobby area was nice, and self parking was convenient; but my initial room was disappointing. I was told the hotel had been renovated, but my room did not appear to be. The walls appeared to have dry wall dust (?) on them, and the carpet looked worn. The tub was chipped, and the bedding was wrinkled/ruflled-- not crisp.( Maybe this room was still being renovated?) I was truly disappointed considering the rate I was paying and that I had had a long day of airline travel to the east coast. Management did move me to another room (and did so graciously) upon my request. The second room was much better.
July 3, 2013
Rated 5 out of 5 by ourfamily13 steve
liked the entire stay,they attended to our private needs on many items
June 30, 2013
Rated 5 out of 5 by MikeH great hotel close to wonderful shopping and food choices
The hotel is wonderful. Parking is free (self) and easy to navigate. The food choices in the town center are great. Would like more "to go" food options the coffee shop (fruit, sandwiches).
June 27, 2013
Rated 4 out of 5 by JTES This hotel could use an outside pool
Great room, great staff. However, being in Virginia beach, not having an outside pool to catch some sun felt strange. Inside pool was clean, yet, small. I think an outside pool (perhaps roof top) would distinguish the facility for a resort town.
June 25, 2013
Rated 2 out of 5 by Beau1 Disappointed
Hotel is great location,but I see much slippage since previous stays. I'm unhappy having to wipe surfaces and pick up bits and pieces from the carpet before getting settled.
June 24, 2013
Rated 5 out of 5 by Nicole84 Wonderful Stay and great parking options!
I had an excellent stay. I was pleasently welcomed by staff the minute I arrived. My room was upgraded to room 1502 and it was a delight! The room was comfortable and very clean. I would definitely recommend it and stay again.
I had one question, I saw the "green living" card and put that on my front door handle before 2am so housekeeping wouldn't have to restock on towels or turn down bed, etc. I saw that if I did that I would either get a voucher or 500 SPG points credited. Will I get 500 additional points added in addition to my 700 points listed on my check out folio? Thank you.
June 24, 2013
Rated 4 out of 5 by CJ78 Disappointed
It was the first time in my SPG Platinum history that I was not asked about my welcome amenity, someone added them the following day, my room, which had a large wet spot on the floor, was not upgraded, perhaps they were full, no one covered that with me. Usually a great place to stay, not this time, swing and a miss!
June 20, 2013
Rated 3 out of 5 by MK13 Poor check-in
Although the hotel was very good, I found it totally unacceptable as an SPG member that I could not be checked in until 5:15 PM.
June 17, 2013
Rated 5 out of 5 by DJF516 Weekend Family Event
Beautiful hotel. Staff very accommodating, We were in for a family event; everything from arrival, to dining, to check out was handled smoothly and with many smiles, that seemed genuine, not forced. Beautiful hotel. Bed was a little harder than I anticpated! Would stay here again!
June 17, 2013
Rated 4 out of 5 by salsaqueen Housekeeping needs improvement
The hotel is very clean and elegant. However, when we got to the room I found a toothpick under the nightstand. It was at plain view as soon as you walked into the room. The room seemed cleaned, however, I was disgusted to see that toothpick on the floor. That shows me that housekeeping did not perform a through cleaning.
June 10, 2013
Rated 4 out of 5 by Gary The breakfast staff is slow and short staffed
there were 2 waiters in the restaurant when I walked in at 7:45 AM. I was one of two tables. I had to wait for the male waiter to complete waiting on a table while the female waiter walked around. She could have taken my order while I sat there instead of doing nothing.
June 5, 2013
Rated 5 out of 5 by analytical0581 Excellent, but with notes....
I enjoyed my stay but the only complaints I have is that the room always seemed very hot and the air was not working. We had turned the temperature down to 45 degrees, when we first arrived, and when we left, the room temperature was still 79 degrees.
The only other issue is that the hotel did not give me any points for my stay. I am having to reach out to them and find out why. If there is a legit reason for this, it would have been nice to have this explained to me, at checkout, rather than me having to discover this on my emailed receipt.
June 3, 2013
Rated 4 out of 5 by Stew Pleasurable
The room was a little smaller than expected, but was comfortable and clean. An overall pleasurable stay.
June 2, 2013
Rated 5 out of 5 by Lawrence Very clean!
Great staff, super location, very nice rooms, and that the room always very clean.
June 1, 2013