Rated 3 out of 5 by RGGM Westin Paris
Staff good, accomodation average especially given price:
- lack of wardrobe space (small & impractical)
- expensive Wifi - given room rates charging Euro 17 extra a day for Wifi for most guests is taking it too far,
- temperamental aircon/heating in room
February 2, 2013
Rated 3 out of 5 by mrfat Very classic one, but needs some improvement
First I was impressed by the hystorical looking of the building, and the warm welcome of the door man. However, the gentleman at the counter didn't recognized my SPG status, no matter how many times I tried to show him my SPG card, he just told me he's got it; and it turned out he didn't ask me if I want a breakfast or points as gift (instead he only ask me if I want 250 points). I was totally treated as a gold member until 2 hours later I went back to the counter to confirm again, the lady confirmed the status and gave me the voucher for breakfast.
I was booking for a king bed, and instead it's two slippery single bed (I could never get these two beds together).
Great location but it's a little pitty.
June 9, 2014
Rated 2 out of 5 by Ethan Unpleasnat stay
Staff said that they will notice about room uprgrade/
I dindt get any feedback for room upgrade.
It is very hard to contact with staff thru inner phone.
I feel that im not a platinum member but a regular member.
August 6, 2012
Rated 5 out of 5 by DCcouple Excellent location, large rooms, exceptional service
The location between the Place Vendome and the Louvre is perfect -- easy walking to all of the sights. The staff was very friendly, and the rooms were more US-style than European (large, modern, US plugs, etc.).
December 18, 2012
Rated 1 out of 5 by marjie63 What a sad experience in a beautiful city
The hotel was nice, great location but the staff was very unfriendly. The heavenly bed was very uncomfortable and I asked to change rooms and was told someone would get back to me but they never did. The hotel was out of soap for the bathrooms! I was told they didn't receive their order. On day 3 I finally received a bar that had to last the entire trip (6 days in all for two people). Internet service in rooms and common area terrible. The staff need some training/retraining! Especially at this star rating.
June 24, 2014
Rated 1 out of 5 by MikeD1 Disappointment - great location terrible room
Junior suite was very worn, furniture torn and stained. Complained to manager, who showed us a similar room. We did not feel comfortable spending the night and moved to another hotel.
April 12, 2013
Rated 5 out of 5 by joanna7272 Loved this hotel!
this hotel was fabulous. first of all it is in the absolute best location, our room was very nice and the concierge service was great. only spent one night but we will beback for sure!!
June 29, 2013
Rated 2 out of 5 by ERH156 Fell short on service
Non-street side rooms' bathrooms were ice cold, SPG desk assurances not met, food prices at restauarant and room service were astronomical, larger taxis for 5-6 ppl difficult to attain.
January 28, 2013
Rated 5 out of 5 by Addendum Fantastic as usual
Simple the best hotel in Paris for location, service, and value.
February 15, 2014
Rated 5 out of 5 by RKS5459 Great location
We were on vacation and enjoyed the location as it is convinient to all of the major sites in Paris. While at the same time easy to access public transport and local restaurants.
July 29, 2013
Rated 5 out of 5 by Wu2013 Great service
Our second stay was just as lovely as the first time. Every department provided excellent service. Would return to stay again in a heartbeat. Great location too.
August 20, 2013
Rated 2 out of 5 by JTHK Disappointed
1, Air Con doesn't really work
2, the carpet is rather dirty
3, paint came off inside the room
4, paint came off inside the bathroom
5, shower curtain not fixed
August 19, 2012
Rated 3 out of 5 by DAB7 This hotel needs an upgrade
Tired, old and a not well maintained. The supposed upgraded room was cheaply done. Washroom and specifically shower was dirty and had mildew throughout.
September 13, 2012
Rated 3 out of 5 Service
Service is so bad, when I called "0" for help, just not listening before handle up or changed to other line. NO hot water boiler, service is real slow.
October 1, 2012
Rated 5 out of 5 by Demi6659 We had a wonderful stay at the Westin Paris Vendome
Service throughout our stay was impeccable. The Westin Vendome Paris is a magnificent hotel, we'd highly recommend this hotel to family and friends.
April 1, 2013
Rated 4 out of 5 by Skilly10 Good, but not great
The location was fantastic! Rooms were nice, but the air conditioning worked poorly and the carpet was old/dirty. The staff was very accommodating.
August 25, 2012
Rated 2 out of 5 by BusinessTravellerLondon Poor levels of service
It took 20 minutes to check in and 15 minutes to check out. Totally inadequate staffing levels. I will not be staying here again.
September 30, 2012
Rated 1 out of 5 by FashionExec83 Disappointed
I am a gold SPG member and the SPG desk was closed when I checked in. I had to stay in line for 20 minutes, the room was not ready and I had to stay in line again to wait for my key when it was ready. Wifi was down and my tv was not working. I was trying for 30 minutes to reach out the front desk to fix the problem. My breakfast order was wrong. The pillows were old and hard.
July 3, 2014
Rated 4 out of 5 by Barta The rate of breakfast are not alligned with the level of the offer.
With your rates the quality and offer should be absolutely different. if not you should review the rates.
July 9, 2014
Rated 5 out of 5 by Joanne59 Joanne Spigonardo
The hotel is beautiful and the staff is kind and very efficient, it is also at a terrific location!
October 14, 2013
Rated 1 out of 5 by GPukas Excellent property wasted in less than 5 years
It is a pity. Excellent property, location is wasted into yet another mediocre hotel. Too bad...
March 3, 2013
Rated 4 out of 5 by Bakedhens Smallest room I have ever had
Nice hotel. Friendly. How they get this price is amazing I am a big star wood fan but not here
September 19, 2012
Rated 3 out of 5 by Lynnem This hotel has a great location
The beds were NOT "heavenly" beds as mentioned in my reservation - very lumpy!!!
September 3, 2012
Rated 4 out of 5 by Lucas65 best feature is the lobby and only the enviroment of its restaurants.
Terrible room, shower did not work properly, towel and soap shortage.
August 11, 2012
Rated 5 out of 5 by MrsEY Surpassed Expectations
This is by far the best Westin hotel in which I have stayed, and the only one which I have felt moved to write a review for. The standard of the hotel's decor and facilities is very good. It is an older hotel in a traditional building, but we found it to be well-kept. The Christmas decor was lovely.
One of the managers, M. Lahaye, responded to my request before our visit in a very timely and courteous fashion, for which I am grateful. We stayed in a room on the 5th floor overlooking Tuileries. The magnificence of this view cannot be overstated! It is an uninterrupted 180 degree view of Paris. You can see from the Louvre's Pyramid to the east, all the way to the Arc de Triomphe in the west, with the Musee D'Orsay and the Eiffel Tower in between, to name but a few sights. It's a spectacular view from dawn to dusk.
Daria at the front desk checked us in - she was very efficient, warm, and offered us a drink while we waited for our room. We arrived at 1pm and she had our room ready for us by 2pm, which is an hour before the usual check-in time. This was greatly appreciated.
We enjoyed the service and drinks in the Tuileries Bar. We did not try the restaurant but it looked first-rate.
Overall, we had an excellent stay, and would not hesitate to recommend this hotel.
December 29, 2013
Rated 3 out of 5 by drfouad old hotel
its old hotel not like the one in the photos
September 15, 2012
Rated 3 out of 5 by greta Paris
As a Starwood Platinum member I appreciate your hotels willingness to make the extra effort and upgrade me to the best room available. However, on this last visit I found all of your staff to be extremely inconsiderate and disrespectful of my time. I checked in at approximiately 11:15am on Oct 3rd, 2012. I was told I could get a nice room but it would not be ready until 1:30. I arranged my schedule accordingly, as I was there for business, and then proceeded to have lunch in your restaurant. I returned to the platinum desk at 1:15 in the hopes I could check in a few minutes early. I was ignored for 15 minutes, no eye contact even. Then told it would be 30 minutes longer, closer to 2:15. I sat patiently and waited. The woman assisting me left for her break and seemed to do nothing to expedite the situation. Only after becoming livid did I finally get someone else to check on the status of my room. I checked in at 2:50pm. I would now be late for all of my appointments, that I could have rearranged had I been told this earlier. All three memebers of your staff were unapologetic and extremely disrespectful. I was thoroughly disappointed in the service I received and how little your associates respect the time of their guests.
October 10, 2012
Rated 4 out of 5 by Richardhk Great Welcome
I have stayed at the Westin Paris many times. The last several times I have been checked in at the SPG separate desks by two ladies, one from Denmark and one from Sweden. They were both lovely and funny and always delivered outstanding service and gave me the room types that i had requested. The room/suite May 2012 overlooking the Tuileries was phenomenal. The location of the hotel is excellent and overall the property is a great property. Great place to stay, but the ladies from Scandanavian were a delight and were a warm welcome to the City Of Lights. P.S. The previous reviewer was correct on some points, particularly the slow internet. Sorry.
October 29, 2012
Rated 3 out of 5 by Scottedina Gorgeous Hotel With A Great Location, But?
Traveling with the three kids, wife and family friend so I booked two rooms. Called ahead and requested a room upgrade that did not need to be near each other. (better chance of an upgrade). Tried to check in, the SPG Platinum/Gold check in desk was unmanned in the middle of the day? After waiting in line to checking in they sent me back to the SPG deck where they called someone to help us. The woman was not friendly at all, this was my 7th trip to Paris so I have a good idea of what's the norm. I asked about an upgrade but she said they were full, strange that on line "SPG web site" showed suites available for my whole stay??????? This is common practice at some SPG hotels, I returned to the room one day while the maids were cleaning the room and I witnessed the maid cleaning the water glasses with her hand towel that she just used to wipe down other surfaces WOW!!!!!!!!!!!!!!!!!!!!!!!! I thought this only happened at $35 a night hotels not a SPG cat 6 Hotel. I bought these problems to the hotel manager and he was very nice and apologetic and strangely found a room upgraded. The concierges were very helpful but the door men were not, asked for help with cabs since we needed two and it seemed to be a difficult task for them.
June 19, 2012
Rated 5 out of 5 by Eddie1 Great stay
Great location , friendly staff, expensive breakfast.
March 28, 2013