Rated 5 out of 5 by Scarlett15 Hotel staff was very professional
Hotel staff was very professional
July 21, 2014
Rated 5 out of 5 by Loli73 Great Hotel and Great Restaurant
The hotel was great, outstanding customer service all around. Had dinner at the Restaurant and exceeded my expectations.
April 7, 2014
Rated 2 out of 5 by Rob30909 Sorry guys you fell short
Pulled up. One guy at front desk. He took two calls before he asked me to check in. He was talking about food orders. The guy behind me and the girl behind him were also upset. Asked for valet for I had alot of stuff and just wanted to go inside. Waited 25 min. No valet ever showed so I parked myself a long way away in garage 3. Finally got to my room and went to take a shower but the hot water did not work in the shower. Called housekeeping and told her when she came up. That was Friday night. It still wasnt fixed when I left Sunday. Told front desk on way out but she didnt seem interested. Went downstairs to buy snacks and drinks. Opened the mini fridge to put them in and not only was the fridge hot inside but whoever was in the room before me had their pepsi and salad still in there so it was never cleaned. Went out on the balcony and their were cigarette butts and trash on the floor. Really? I dont smoke. Went to order room service and every thing i ordered was no longer on the menu i had in the room. They brought me a copy of new menu 25 min later. There's more to this story but why bother. The response to this will be excuses and thats ok. It is what it is.
April 7, 2014
Rated 5 out of 5 by Morell Beds
Just wish the sheets weren't so stiff - they are very loud when you turn over during the night and tend to wake everyone up.
July 14, 2013
Rated 3 out of 5 by GrayB1 This hotel has great facilities.
The hotel has great facilities, but was somewhat disappointed during this stay with the level of service provided in comparison to past years. Though I have stayed at the hotel in previous years, I was surprised that I was not welcomed back as a SPG member or offered assistance with luggage. However, complimentary water was provided in- room as a SPG member and that was greatly appreciated. Stayed in a suite with my spouse, but only one robe provided (had to request an additional one). Champagne provided with package, but non-chilled bottle and glasses were delivered to the room w/out being set up by staff person for chilling. In fairness, the restaurant manager was helpful in responding to questions about the dinner menu ( though somewhat surprised with the cost of coffee at breakfast the next morning which was included with my package). Though these are relatively small service issues, I was pleased that the hotel manager was very interested in hearing them upon departure. Again I've stayed at this hotel on several occasions and really enjoy all it has to offer - great rooms, location and restaurant. Perhaps service was a bit lax due to the approaching holiday.
January 15, 2013
Rated 4 out of 5 by Sean67 In room service
Tv was not working no picture had to make several call before tech came ,temp was all the way up but air was still cold
May 9, 2013
Rated 5 out of 5 by Brian Home away from Home
Thehotel staff is always pleasant and awesome! I stay at the hotel on a regular basis and have never been dissapointed.
February 21, 2013
Rated 5 out of 5 by Taylor91011 An excellent stay
I was very pleased with the property and staff. Alexis at the front desk was very flexible and made us feel at home.
April 14, 2013
Rated 5 out of 5 by MCB1 Excellent guest service
I received excellent guest service from Geneva. I had Wi-Fi connection issues and she was most helpful. Thank you.
October 24, 2013
Rated 5 out of 5 by DaphneyB Excellent stay
I always stay here when I come to Reston. Even though I come on business I feel like I had a getaway.
April 14, 2014
Rated 4 out of 5 by Tom62 Clean and Pleasant
This is always a great property, which is why I was surprised to have problems with the TV and alarm clock.
April 5, 2013
Rated 5 out of 5 by Bucky1990 Best hotel in Reston
The staff is courteous and accommodating. The hotel is always clean and the restaurant/bar is very good.
November 18, 2012
Rated 5 out of 5 by Tanker69 Business Stay
This hotel has an amazing front desk staff and bar staff as well. Every aspect of my stay was excellent.
November 25, 2012
Rated 3 out of 5 by 1277 Poor Service
Had a special valentine weekend package and the restruant totally ruined our holiday with poor service.
November 8, 2011
Rated 5 out of 5 Best stay ever.....short of a resort.
Showed up for the 2 queen room I had reserved, they upgraded me to full suite with separated bedroom.
March 17, 2013
Rated 4 out of 5 by spv123 Nice and conveniently located hotel
Nice hotel, large and clean rooms with nice bathroom. Shuttle service to Dulles Airport a big plus
February 19, 2013
Rated 4 out of 5 by kevincarney Loved the staff and the bed
They met my needs and i wish i couldve taken the bed with me . Definately coming back
April 21, 2014
Rated 5 out of 5 by Ralph58 Very relaxing
I feel staff very responsive. Room service after hours limited, seemed to have run out of items.
October 15, 2013
Rated 2 out of 5 by Gm156 Housekeeping didn't clean our room
Very disappointed. Will not stay in this hotel again. Hotel is not worth 10000 points a night.
July 7, 2013
Rated 5 out of 5 by BlackDahlia Always exceeds my expectations
This property is my default location as my expectations are consistently meet, often exceeded.
December 17, 2012
Rated 2 out of 5 by k1953 Don't count on the shuttle
The hotel staff were very disorganized. It was difficult to count on timely transportation.
June 15, 2013
Rated 5 out of 5 by PinkDiva82 Spoiled away from home
The staff is Fabulous.....
June 30, 2014
Rated 3 out of 5 by Rayjr Room was dark
The room was dark.
Clock didn't work.
Light out in bathroom.
Restaurant was great.
March 30, 2014
Rated 5 out of 5 by MP23 very nice :)
really helpful staff. nice amenities. would definitely recommend to others and come back
July 25, 2012
Rated 5 out of 5 by PSquams Great accomodations
Love the rooms and features. Nice to have complimentery bottle of water after travel.
July 17, 2013
Rated 5 out of 5 by Gees Awesome
Excellent, Convenient, friendly staff
June 15, 2014
Rated 5 out of 5 by Wxman Incredible stay
Best hotel. Most restful stay ever. Front desk staff are welcoming and personal.
August 3, 2013
Rated 5 out of 5 by BabyJohn Staff Awesome!
I will never stay at another hotel in the NOVA Market. The Team is wonderful!
April 16, 2013
Rated 4 out of 5 by lexus7831 Business stay0
Nice hotel. Great restaurant, very good food. Room service was also good.
August 16, 2013
Rated 5 out of 5 by Amee70 Manager
I love the spacious Rooms
June 16, 2014