Rated 4 out of 5 by Palmettomom Great location
This hotel is within walking distance to the White House & many other attractions. Not quite as posh as other Westins I've stayed in, but still very nice.
April 29, 2014
Rated 4 out of 5 by LegalEagle surprisingly personal service
Despite attracting business travelers, City Center managed to make families welcome and provide extra pleasures for leisure travel like mine this weekend. Ada the concierge was a joy. Wilny the room service waiter was wonderful. The list of each day's special events was extremely helpful in a city that offers so much to so many. The deluxe room was very comfortable, the view fine, and the staff was delightful. This older professional woman traveler will certainly return.
November 22, 2011
Rated 2 out of 5 by tigersfan Elevators
The elevator situation was a joke, and not to the standards one expects at a Westin.
April 30, 2014
Rated 4 out of 5 by TomL Very nice older-style hotel
This looks like a 1970s-style hotel with the rooms surrounding a large atrium. Although the atrium provides interesting views from the rooms, it can be noisy due to echoing sounds.
This hotel has been maintained well and is in very good condition. The carpets and furniture and fixtures in my room were all in like-new condition. The room was clean with plenty of towels.
Although I didn't ask for anything special, the check-in staff was very friendly and efficient.
January 26, 2012
Rated 3 out of 5 by Seth6138 1hour
Recently remodeled, nice location, room was comfortable, lobby was very nice. Only issue was a real deal breaker. From time we left our room to check out until our car was brought up from valet took over an hour. The 2 elevators were inadequate and the valet staff was unprepared . The rest of our stay was great.
April 21, 2014
Rated 3 out of 5 by RDJAtl Average
It got off to a great start. The gentlemen that checked me in was excellent. Professional, curteous and welcoming. And there was a fruit tray waiting for me. And the room had a lovely view. The facilites are little worn and need sprucing up. And when I went to clean up the next morning, it was not good. The water was luke warm and was cold before I got out. And I could not find soap, when I called I was told they no longer had soap only body wash. That does not cut it for me. I like to wash my face with soap not body wash. I do not understand that policy at all. There are better places to stay in DC.
February 17, 2013
Rated 1 out of 5 by NJ19 Never Again
Having stayed here numerous times on business, this past stay convinced me it would be my last. I had to have my room changed 4 times due to lack of air conditioning and cigarette smell. When I got a room w/ AC and no odors... then the internet connection was horrible. I gave up and stayed there. As a Platinum Member, none of my profile requests were noted. Other than the bellman, the room service person & the man who tried to fix one of the AC units, the staff was unprofessional. I appreciate they are about to undergo a major renovation, however consideration must be given to the current guests.
June 28, 2013
Rated 4 out of 5 by Mike114368 Great hotel - needs some HVAC upgrades
The hotel was in a great location, overall was very well maintained, but the AC system in the room was horrible - hot and humid in the room the entire stay despite adjustment to the thermostat. Coffee maker in room was not working and soap tray in shower was broken. Hotel is under renovation, hopefully this brings it back up to our standard as an SPG.
April 16, 2014
Rated 5 out of 5 by fergs Very nice experience
I have to admit everyone we came in contact with provided exceptional service and professional attitude. Not sure how they are able to keep that many great staff members! Used thde suite upgrade and got the atrium suite. Awesome suite and very private considering you have no room next to you at all! No club lounge but the front desk had no problems giving out water. Great location, highly recommend.
March 14, 2012
Rated 5 out of 5 by Sophia Great stay for the price
I was placed on the SPG Floor. All of the requests from my SPG profile were honored and I received a nice note from the hotel manager upon check-in. In my rush to get to DC, I left my shoes at home. Concierge was quick to point me to the nearby Macy's and gave me coupons to use. Room service was quick and accurate. We didn't hear any noise from other rooms or outside. I will definitely return!
December 7, 2011
Rated 4 out of 5 by Kaleihiwaokamaluhia Downtown - City Center...
The staff is warm and welcoming. The room was small by comparison to other Westins where we have stayed, but it was newly remodeled and fresh. There are still a couple things in the room that need to be addressed. The hotel IS under construction, but that really did not impact us in a negative way, except for the scaffolding that blocked our view.
We recommend that you ask for a room with a view that is NOT on the 12th (top) floor; we suspect any good view available has been taken by the Presidential Suite on that floor. We were facing a claustrophobic view of buildings and an alley.
December 16, 2013
Rated 2 out of 5 by jim12345 noisy hotel needs upgrades
i am a business traveller and look at hotel stays through that lens. this hotel needs massive improvement. recently they redid the entire lobby and should have spent the money on the rooms. filthy carpets spotty internet. elevators also need work. had to wait 15 minutes in the am to get down to the lobby - longest wait i have ever had. rooms are noisy. hard to find a quiet room in this hotel.
April 10, 2014
Rated 2 out of 5 by 3480435 Bad Experience
We arrived to find the hotel lobby under major reconstruction. The check in area was make shift and squeezed into a small area next to the entrance to the elevators and dining room entrance(also make shift in a small room).
We had to use two elevators to get to our room (one elevator to the makeshift lobby and another elevator to our room floor).
We were not greeted as a Starwood preferred guest. The printer for the bill did not work correctly and created a wait at the makeshift front desk.
In general, this was not what I expect from a Westin and would not go back there as a result.
December 12, 2013
Rated 3 out of 5 by Travelalot33 Great location next to Metro and Airport
We stayed in late October. Staff at front desk were great. Club Lounge had scrambled eggs and bacon for breakfast which beats most Club Lounges in the U.S. Evening food was adequate. Expresso coffee machine was poor and lounge could have had half & half to use instead of powdered cream. Great location next to Metro and airport with free shuttle to airport We were there the weekend before Halloween and on Saturday night there was a large party and we had lots of very noisy people in our hallway on our floor until 1 or 2 am. Security could have done a better job of keeping the hallways clear and quiet. Room was nice but hotel does not have any suites. Food service at bar was slow. Club Lounge was nice.
November 22, 2013
Rated 4 out of 5 by BusinessTravelerGuy Nice location and interesting venue
I've stayed at this DC hotel several times. It provides the expected and comfortable Westin stay. The breakfast buffet -- and I'm not a fan of buffets -- was truly exceptional in selection and style.
My only concern was the absence of a mini-bar. They are a great convenience when you are working in your room or return late after meetings and prefer to just relax alone.
November 12, 2011
Rated 3 out of 5 by LL137 Average
The service was ok but not great. For instance, it took 30 minutes to get someone to bring toiletries to our room, and 3 phone calls. The location is decent, but not terribly close to any metros. Overall it was average, the rooms were fine, only one robe (?), but nice shower. There was a mosquito in our room that bit me a few times! They offer New Balance rentals which is nice. But there was really no difference between Starwood Platinum or Gold versus not - even though they had a separate line at check in, they just ran everyone through it; no upgrades, etc. The facilities are fine, but
October 30, 2012
Rated 3 out of 5 by Matt77 Good Value but barely meets Westin Standards
This hotel is definitely not up to par with the standards of the Westin in Boston, Philadelphia, or New York. They do have it priced right though. The rooms are comfortable and everything is clean. The entrance to the hotel is a bit hectic and dirty. The cigarette bins are overflowing, there are dirty glasses out front, and not near enough staff greeting guests. I believe there were 2 people at the front desk when we checked in, and maybe 10 people in line. As Platinum SPG member, I was not thrilled that the SPG line was being used to check in other guests. I also received no upgrade.
June 25, 2012
Rated 5 out of 5 by beegee Great staff
This hotel is undergoing a major renovation and times are difficult for the employees. However, they ALL go out of their way to make things comfortable for guests. We've been staying here for several years, and they ALWAYS meet our needs. Can't wait to return!
December 31, 2013
Rated 4 out of 5 by deerisle Great location in Washington
The Westin in Washington, DC is in a great location. It is a 10-15 minute walk to the White House and near several Metro stops. The rooms have been updated and spacious. Staff was very friendly and helpful. Food was good but not spectacular. Good business hotel or for a combination business family trip to Washington.
October 29, 2011
Rated 4 out of 5 by DavidF great location - updated facility
Great central location that is easy to get to and close to much of central DC. Room was recently redone and common areas in great shape. Few minor problems but management is on top of customer service.
April 16, 2014
Rated 3 out of 5 by patr1 lower expectations
only reccommend this hotel due to its location and friendly staff, even as a gold member i still get a pretty small shabby room, the rooms continue to be dirty and the bedskirts are filthy. if u just need a place to crash after a night on the town this is the place. not westin material
December 14, 2011
Rated 5 out of 5 by Sororcyn Great location
This hotel is in a great location. It is close to the airport, the Union train station, the White House and other places of interest. It is also a warm, inviting place.
April 15, 2014
Rated 3 out of 5 by Porpoise Comfortable stay, a bit pricey for the condition though
Service was great. Elevator repairs/remodeling were somewhat of an inconvenience. Starbucks closing mid-afternoon was a pain. Bathroom renovations left a lot to be desired.
April 14, 2014
Rated 3 out of 5 by patr1 a DC adventure
this is a run of the mill hotel, I am suprised Westin puts their name on it, Rooms are a little tired and many areas need improvement.all rooms seem to be the same regardless of any so called upgrade you get. Bartender Barry is top notch, i do recommend the bar and the burgers they were very good. Housekeeping does not get it yet here i saw many dirty areas, and there is no attention to detail in that department.If you have a late check out like i did they still keep tapping on your door like woodpeckers, even if you do have a sign out. evidently they cannot read either.
June 6, 2012
Rated 2 out of 5 by Tacofat Hotel room smelled like urine
There was no shampoo in my room, I had to request it 3 times before someone brought it up 4 hours later.
There were holes in the sheets and they smelled strange. After trying to sleep in the bed it smelled like urine with a strange fishy smell. I complained and was told management would call me in the morning. They never called.
The room also had dirty towels.
April 3, 2014
Rated 2 out of 5 by Labares Disappointing
I have stayed at this hotel on several occasions, however, being awoken by barking dogs early in the morning, and the noise coming up the hollow atrium was not a pleasure, especially after a long drive to get to destination and the need for a good night sleep to be ready to sight see.
Extremely disappointing is the fact that pets are placed before people. I am really allergic to animals, allergies cause asthma symptoms and severe inability to breathe. However, it seems that those owners who have to take their pets on vacation are placed before those customers who frequent your establishment and pay for it without causing anyone else discomfort. At the very least I should have been warned about the pets the times I spoke with SPG representatives. I knew nothing until I heard and saw the dogs. Luckily for me, I was not in there long enough to have an attack, otherwise my tour of the city would have been hampered by a visit to the Dr. or the ER. Thank you very much....
Overall the rooms were just OK, nothing great, including the suite I shared with my son.
December 29, 2012
Rated 3 out of 5 by Hpf30 good thing coming at this hotel
this was a westin dire need of an upgrade and it is getting one!!
be prepared for very slow elevators like more than 20 minute waits(ask for low floor so you can take the stars)
but the staff is very accommodating
expect a very nice hotel with good service when done!!
April 9, 2014
Rated 4 out of 5 by tf14 Good Stay
Had a pleasant stay at the Westin, this is my fourth time at the hotel, love the new improvements.
April 15, 2014
Rated 2 out of 5 by WestinCityCenter Needs improvement
This hotel did not seem to be up to the standards you'd expect at a Westin. The bedding was stained, as was the shower floor and the paint on the bathroom ceiling was peeling.
The front desk was understaffed and, with one exception, not very professional.
April 9, 2014
Rated 3 out of 5 by AllieC121 Amazing Staff - Looking forward to the Renovation
The Staff at the Westin DC City Center is extremely accommodating. They are always willing to help and are extremely knowledgeable of the city. Great location 5 minute walk to the White House. I had noted we were visiting for a 30th Birthday Celebration and we arrived to a bottle of champagne and cake! It was a lovely surprise that made the trip that much more special. The hotel will be renovated in the near future, which it needs. The hotel is clean and functional, but dated. The new designs on display in the lobby look lovely! Thank you, Westin DC City Center!
September 30, 2013