Rated 2 out of 5 by itzmej Mixed bag
This hotel has a great location, and generally the rooms are comfortable. My last trip, I even had a note and gift because it was my 25th stay at the property. That was the good. Accidentally dropped something on the floor almost under the bed. Reached down to get it, and saw a collection of condom wrappers under the bed. At least three. Kinda took the shine off the spacious room with the chocolates. Reported it to the desk the next morning as i went out for the day, clerk didn't apologize, just said flatly it would be taken care of. Sure made me feel special. Yeah, think I'll find an alternative Starwood property in DC.
December 3, 2012
Rated 2 out of 5 by OS77 Good potential
The hotel is nice and the location is excellent. The staff however failed to live up to usual Starwood standards. Room service repeatedly got orders wrong. Our room wasn't cleaned two days in a row (apparently it didn't make it onto the list of occupied rooms for housekeeping to clean). No Starwood Gold recognition (choice of welcome items) at check in. That said, the staff were all friendly. Just not terribly competent.
July 2, 2014
Rated 4 out of 5 by TMJones801 Good place to stay in D.C.
It took a little while to check in because a lot of people arrived at the same time. Our room was at the end of the line which made my mother, who walks with a cane, a little disappointed. Nonetheless, the room was clean, beds were VERY comfortable, and it was overall a nice stay. Someone discharged a fire extinguisher at 2:00 in the morning which caused a lot of chaos on our first night, but other than that it was a quiet stay and the hotel staff provided an apology letter. It would have been nice to go an extra step and provide a credit or something but oh well. Would probably stay here again on a return visit anyway.
March 27, 2013
Rated 4 out of 5 by Belkis1066 Cool but over rated
The hotel was very nice. The staff tried to sell valet parking. Kind of made us feel bad for not wanting to pay $47 plus tax plus tip a night for valet. This was the only fall back. Noisy neighbors woke us up fighting but that wasn't hotel staff fault. Concierge nice.
July 9, 2014
Rated 5 out of 5 by Rider22 Bring your bike to Washington DC
Have been to Washington several times. This is the first for bringing a bike. Especially on July 4th. The streets are closed...no better way to travel...
The staff was very helpful and accommodating. Sometimes things took a bit longer than expected, however it was over the July 4th holiday and it should be expected.
July 6, 2014
Rated 4 out of 5 by kzieber Normal Business
After all the renovations have finally been completed, the hotel is a very nice stay with great amenities. Only downfall is the restaurant has terrible service.
July 10, 2014
Rated 5 out of 5 by CindyN Great location
My mother and I stayed here for our first visit to DC and we can not have enjoyed ourselves any better than we did. The hotel is located in a very good location for visiting the city. The metro stop is just a few easy blocks away, there is a Whole Foods store three blocks from the hotel. The staff is very accommodating and when I requested a quiet room, they gave me one! Although the property is a little dated, it is very comfortable and very clean and I will stay there again on my next visit.
April 24, 2012
Rated 3 out of 5 by Petal61 front desk staff
I found the front desk staff to be inexperienced and unhelpful. No one had an answer they all had to ask each other and none of them gave a straight forward answer including the manager at the front desk. You need more people like the ladies in the breakfast room, housekeeping and Gerald in the restaurant downstairs, warm , helpful makes a BIG difference.
July 3, 2014
Rated 4 out of 5 by Phyllis41 Mine
The hotel was very nice, but it lacks any outdoor seating area for reading, drinking or relaxation.
Staff extremely friendly and helpful.
Tiffany, the concierge was very professional, outstanding in every way. She was informative and so helpful in resolving some problems was had.
July 5, 2014
Rated 3 out of 5 by CG2012 Good location, upcoming renovation
The hotel is about to do a renovation, and it is needed - currently, it looks pretty tired. The location is very convenient and the room was clean and comfortable. The restaurant is dreary in its current state. The staff's attention to detail is not up to par - I had the Indulge package rate, and I had to call attention to and ask for every single item that was included. It took multiple requests to receive the wine, and I finally got it late in the evening, well past the point at which I wanted to enjoy it. So pay attention to what's included if you get a package rate because the stafff is not paying attention.
September 22, 2013
Rated 5 out of 5 by NYCgal CENTRAL TO ALL GREAT SITES!
Our stay at this Westin was excellent. The hotel is beautiful, modern and the staff was beyond friendly. The front desk was extremely helpful in getting a room change from a King to a double for my sister and niece who were travelling with my husband and me. The valet, concierge and bell were courteous.
The bar/lounge had excellent service and drinks.
The rooms were modern, clean and bed and linen were comfortable.
The Westin at M street was walking distance to all the sites in Washington DC and to many good restaurants and cafes in the area.
I would definitely recommend this hotel to all my friends and family.
September 2, 2012
Rated 5 out of 5 by DaveSD I keep coming back
I've stayed here a good number of times, and I keep coming back because:
a) it's convenient
b) it's a Starwood
c) it's a Westin
d) it's a great hotel with great staff.
The hotel itself has been under construction in one way or another seemingly forever -- but they even give you earplugs if it's too much during the day. No construction's going on at night, so it's a non-issue.
Love the apples in the hallways, and love the apple cider at the check-in floor (the second floor while the lobby on the 1st is under construction.
Easy to get to from the airport (via metro), and close to everything I need to get to.
December 14, 2013
Rated 4 out of 5 by DWms The hotel is very nice and the customer service was great.
The hotel was beautiful, It was very clean and customer service was great from registration, valet and restaurant staff.
July 9, 2014
Rated 4 out of 5 by CapsFans Birthday Getaway Weekend
Excellent location. Easy walk to Metro. Was upgraded because of SPG status to room with a view. Staff was wonderful from the moment we stepped in the door. Restaurant is expensive but many options right outside the front door. The construction did not bother us a bit but we were there on a weekend and spent very little time in the hotel after 9 am and before 9pm. My biggest complaint is that the shower was always cold (lukewarm at best) so I didn't enjoy the Westin Heavenly Shower. Another minor inconvenience is lack of vending machines for sodas, water and drinks (12 oz can of diet Coke was $4.35 in the restaurant/bar). We had a fantastic time in DC and can't wait to return.
December 1, 2013
Rated 5 out of 5 by KWeston Great place to stay
Had a wonderful stay. The entire staff were absolutely wonderful to deal with and went out of their way to make certain that we had a memorable stay. Would definitely stay here again.
July 7, 2014
Rated 3 out of 5 by Michelle28 Nice location, but unfriendly and stinky closets
As an SPG Gold member that is almost Platinum, I was surprised by the lack of friendliness and helpfulness at this hotel. It does not AT ALL compare to the level of service at the W. Check-in staff was unfriendly and acted as if I was a major bother. Though my bed was lovely and very comfortable, my closet smelled horrendous.. like there was something rotting in there. I could not hang any clothes or even open that door. Gross. Overall, the hotel needs an upgrade. The elevators are scary.. wasn't ever sure I would make it out alive. Location is great though. Many delicious restaurants within walking distance.
October 12, 2013
Rated 4 out of 5 by LegalEagle surprisingly personal service
Despite attracting business travelers, City Center managed to make families welcome and provide extra pleasures for leisure travel like mine this weekend. Ada the concierge was a joy. Wilny the room service waiter was wonderful. The list of each day's special events was extremely helpful in a city that offers so much to so many. The deluxe room was very comfortable, the view fine, and the staff was delightful. This older professional woman traveler will certainly return.
November 22, 2011
Rated 4 out of 5 by TomL Very nice older-style hotel
This looks like a 1970s-style hotel with the rooms surrounding a large atrium. Although the atrium provides interesting views from the rooms, it can be noisy due to echoing sounds.
This hotel has been maintained well and is in very good condition. The carpets and furniture and fixtures in my room were all in like-new condition. The room was clean with plenty of towels.
Although I didn't ask for anything special, the check-in staff was very friendly and efficient.
January 26, 2012
Rated 2 out of 5 by Bob1056 Poorly disorganized
Many problems with this hotel. First off, the biggest convention was being held during the weekend that I stayed there (>14000 people at the convention center. Only ONE elevator was working. Took 15-20 mins to get up or down the stairs. I am handicapped and was on the top floor. After checking bags in and then reclaiming them, I had to wait over 25 mins for only ONE bellman to help find them. Coffee at coffee shop was HORRIBLE and there were no bagels there. Did I mention that the convention was for AIPAC, the largest JEWISH convention held in the US? How could they NOT have BAGELS?? Jesus, guys, get your act together. There were never any washcloths in the room. The bed was just poorly made and the bathrobe that I had used the night before was crumpled up in the heap in the middle of the bed when they made up the room. Also, the employees showed no real empathy for these issues.
March 5, 2014
Rated 3 out of 5 by RDJAtl Average
It got off to a great start. The gentlemen that checked me in was excellent. Professional, curteous and welcoming. And there was a fruit tray waiting for me. And the room had a lovely view. The facilites are little worn and need sprucing up. And when I went to clean up the next morning, it was not good. The water was luke warm and was cold before I got out. And I could not find soap, when I called I was told they no longer had soap only body wash. That does not cut it for me. I like to wash my face with soap not body wash. I do not understand that policy at all. There are better places to stay in DC.
February 17, 2013
Rated 3 out of 5 by AndrewBrooklyn Gr8 location, Average service
I got average room, food was more than average. But location is really nice.
July 4, 2014
Rated 1 out of 5 by NJ19 Never Again
Having stayed here numerous times on business, this past stay convinced me it would be my last. I had to have my room changed 4 times due to lack of air conditioning and cigarette smell. When I got a room w/ AC and no odors... then the internet connection was horrible. I gave up and stayed there. As a Platinum Member, none of my profile requests were noted. Other than the bellman, the room service person & the man who tried to fix one of the AC units, the staff was unprofessional. I appreciate they are about to undergo a major renovation, however consideration must be given to the current guests.
June 28, 2013
Rated 2 out of 5 by SundayFunday Everything was great till checkout
The stay was great. Room looked great. There was still some work being done on the outside of the building. After checkout I was emailed my bill and there was a charge for overnight parking. The person sharing the room with me paid for the parking, but it was never removed from the bill. Over the last two weeks I have tried to get it fixed including faxing the receipt. There has been no follow-up. So I am stuck with a 50 dollar charge. If you stay here make sure to confirm all charges before you leave otherwise it may never be updated.
May 20, 2014
Rated 5 out of 5 by fergs Very nice experience
I have to admit everyone we came in contact with provided exceptional service and professional attitude. Not sure how they are able to keep that many great staff members! Used thde suite upgrade and got the atrium suite. Awesome suite and very private considering you have no room next to you at all! No club lounge but the front desk had no problems giving out water. Great location, highly recommend.
March 14, 2012
Rated 3 out of 5 by FrequentGuest123 Okay hotel
Service has dropped over the years. Staff now less friendly in the breakfast area and the porters. All others are good.
Recommending the hotel to others is linked with the room rate one would get.
June 30, 2014
Rated 5 out of 5 by Sophia Great stay for the price
I was placed on the SPG Floor. All of the requests from my SPG profile were honored and I received a nice note from the hotel manager upon check-in. In my rush to get to DC, I left my shoes at home. Concierge was quick to point me to the nearby Macy's and gave me coupons to use. Room service was quick and accurate. We didn't hear any noise from other rooms or outside. I will definitely return!
December 7, 2011
Rated 4 out of 5 by Isobel Enjoyed our stay despite cold room.
Hard to navigate the Washington streets to get there by car. Greeted by friendly parking attendants. Had lunch in the lobby lounge which was freezing but we appreciated being allowed to sit and talk for a couple of hours without being bothered. The whole ground floor was freezing. Our room was also freezing, but, at least, had plenty of blankets. Lots of restaurants to choose from nearby. Had a buffet breakfast in the restaurant 1400 North. The selection was modest and the oatmeal was, not surprisingly, cold. But, again, we appreciated being left alone to chat for a couple of hours.
March 6, 2014
Rated 4 out of 5 by BusinessTravelerGuy Nice location and interesting venue
I've stayed at this DC hotel several times. It provides the expected and comfortable Westin stay. The breakfast buffet -- and I'm not a fan of buffets -- was truly exceptional in selection and style.
My only concern was the absence of a mini-bar. They are a great convenience when you are working in your room or return late after meetings and prefer to just relax alone.
November 12, 2011
Rated 3 out of 5 by LL137 Average
The service was ok but not great. For instance, it took 30 minutes to get someone to bring toiletries to our room, and 3 phone calls. The location is decent, but not terribly close to any metros. Overall it was average, the rooms were fine, only one robe (?), but nice shower. There was a mosquito in our room that bit me a few times! They offer New Balance rentals which is nice. But there was really no difference between Starwood Platinum or Gold versus not - even though they had a separate line at check in, they just ran everyone through it; no upgrades, etc. The facilities are fine, but
October 30, 2012
Rated 4 out of 5 by Kaleihiwaokamaluhia Downtown - City Center...
The staff is warm and welcoming. The room was small by comparison to other Westins where we have stayed, but it was newly remodeled and fresh. There are still a couple things in the room that need to be addressed. The hotel IS under construction, but that really did not impact us in a negative way, except for the scaffolding that blocked our view.
We recommend that you ask for a room with a view that is NOT on the 12th (top) floor; we suspect any good view available has been taken by the Presidential Suite on that floor. We were facing a claustrophobic view of buildings and an alley.
December 16, 2013