Rated 3.1 out of 5 by 379
Rated 5 out of 5 by Nolagal Convenience
Great location within easy walking distance of great restaurants and DC visitor sites.
Rated 5 out of 5 by beegee Great staff
This hotel is undergoing a major renovation and times are difficult for the employees. However, they ALL go out of their way to make things comfortable for guests. We've been staying here for several years, and they ALWAYS meet our needs. Can't wait to return!
Rated 5 out of 5 by DaveSD I keep coming back
I've stayed here a good number of times, and I keep coming back because:
a) it's convenient
b) it's a Starwood
c) it's a Westin
d) it's a great hotel with great staff.
The hotel itself has been under construction in one way or another seemingly forever -- but they even give you earplugs if it's too much during the day. No construction's going on at night, so it's a non-issue.
Love the apples in the hallways, and love the apple cider at the check-in floor (the second floor while the lobby on the 1st is under construction.
Easy to get to from the airport (via metro), and close to everything I need to get to.
Rated 5 out of 5 by Victor1940 Great Location
I love this neighborhood - close to all the sights of DC and right on the border of a very residential area so lots of restaurants and bars and it's not completely dead at night. I've stayed here several times now and the reception is always great (sometimes they even get me a cold bottle of water right at check-in). If anything is lacking it is the slow elevators but otherwise I have no complaints. The rooms are spacious and comfortable. The bedding is really comfortable. I will be back - in fact I'll be visiting again next week!
Rated 5 out of 5 by NancyGP Wonderful Staff!
I was remiss not to get the Front Desk people that were amazing!
Anything I asked for, was handled with efficiency and professionalism. They were top notch!
That is the main contact one has in the Hotel and they set the experince for the stay.
Your front desk people are AMAZING!! Thank you!
Rated 5 out of 5 by jdsoup Enjoyable Stay
The Staff is very friendly and accommodating. The rooms and clean and roomy...the beds are superb, I slept great! The location is such that it is walking distance to numerous restaurants and sites. I would recommend staying as the Westin.
Rated 5 out of 5 by NYCFrequentTraveler Exceptional Manager, Exceptional Staff.
We just concluded a 6 day stay at the Westin Washington DC City Center Hotel celebrating a birthday. The hotel manager Pinar Dincer and her well-trained, personable and attentive staff made the stay a truly memorable one. The staff was always welcoming, smiling, and attended to our every need.
The property is in a great location (lose to Metro and City Bikeshare) and is undergoing a most-welcome renovation. Ms. Dincer has done a great job overseeing every detail at the property. We have been a SPG Platinum member for over a decade -- Ms. Dincer has developed the best team we've encountered at any property. The manager and her team made the celebration perfect!
Rated 5 out of 5 by PickyPenelope Dont let the mixed reviews fool you
I am a spoiled platinum guest. After reading the reviews, I was very concerned about staying at this property - but it significantly exceeded my expectations. Any area where the age of the property fell short, the staff made up in their willingness to go above and beyond. I even extended my stay. I would stay at this property again.