Rated 4 out of 5 by dlw59 Good...but needs maintenance
Hotel is generally good when the price is low. Needs general maintenance & staff should be more consistent. Sometimes staff attitude is a little less than friendly. I suggested to front desk that they ask building owners to clean the windows as they look cloudy because of the dirty film. Girl at front desk stared at me blankly and said that they can't do it when the hotel is full. Never heard that excuse before!
December 11, 2012
Rated 2 out of 5 by Alpo13 Hotel Under Construction
Until construction is completed I would not recommend this hotel. It was very noisy inside.
Also, the shower trim did not work well at all. I needed a wash cloth to be able to pull up on the tub spout diverter hard enough to get the water to divert to the shower head. The handle on the unit was very hard to shut off, and the shower plate showed cold to the left, but when you went that way the water got hotter.
December 16, 2013
Rated 4 out of 5 by DaveL19 Another excellent Westin stay!
I was in town for the 2014 SD Rock & Roll Marathon and picked the SD Westin for it's close proximity (walking distance) to the start and finish lines of the race. The staff was very friendly and the hotel overall was Westin quality as expected. Highly recommended for travelers that need a quick getaway or just a comfortable place to call your temporary home.
June 10, 2014
Rated 4 out of 5 by emory95 Great experience
1) My room key did not work after check in. I phoned downstairs and was immediately helped (didn't have to leave the floor/hallway) and a staff brought me a new key . . . it's nice to get great customer SERVICE!
2) Room lighting was awkward, and wall switches vs. individual lamp switches took a while to figure out.
3) Hotel architecture is very angular, which led to some confusion in navigating the facility.
February 25, 2013
Rated 3 out of 5 by bcb33415 Needs major upgrades
I have visited this hotel often and after my last trip I strongly suggest renovations. The rooms are not up to standards of other Westin properties that I am used to. We had major cleaning issues with our room upon check in and had to be moved. Overall decor of the room needs upgrades and the beds did not feel like Heavenly Beds. I was extremely disappointed and will not be staying at this property again.
May 13, 2013
Rated 5 out of 5 by Mabel26 Heavenly Stay
I stayed at this hotel on my birthday night. I had so much fun. The bed was amazing the heavenly shower is heavenly and the hotel is really nice. Check in process was pretty fast and check out even faster. The pool was nice and the fitness center was pretty big for a hotel. You can walk everywhere. The view from the room was amazing! I'm looking forward for my next staycation at this heavenly hotel.
April 1, 2013
Rated 5 out of 5 by LillyS Great hotel
Great hotel, great location (no need to rent a car; everything on walking distance; Little Italy is very close), nice staff (Melissa was very nice!), excellent view...My husband and I travel a lot and this hotel is definitely one of the best for both of us. We are SPG members and this hotel really care about those members. We stayed there 2 nights and we wish we could stay longer. We will be back!
June 3, 2013
Rated 2 out of 5 by Iggy1234 Unhappy guests
Usually westins are very dog friendly, this one wasn't at all. Our front desk line on our room phone kept calling a random dentist office. We were charged 3 different times of $5.00 for these calls we were trying to make to the front desk of the hotel. Our white sofa was stained with black marks. We had a 3 night stay but left after the first night because we were very unhappy with this hotel.
September 2, 2012
Rated 3 out of 5 by Evan97 So much issue with faucets
I am not sure why the hotel has so much problem with faucets. The sink faucet in my room is painfully dripping rather than running when turned on. I had to wash my face in the bath tub. I noticed some of the faucets were out of order in the public restrooms.
During our conference the noise from restroom remodeling on the 3rd level was very annoying. It really interfered with our meetings.
February 19, 2014
Rated 3 out of 5 by gerry1 Overall experience!
Great downtown location. Walking distance to most major attractions. Hotel caters more to business than tourist. Room small. Some doors don't open because of limited space. Expensive room service. Great valet service except parking is very high $. Too green oriented. Left me with the impression that it was more cost effective for hotel vs. being green. One restaurant with fairly good food.
August 20, 2013
Rated 4 out of 5 by Marianne53 Room did not cool down sufficiently at night
In general, I liked the hotel. Because of airlines issues, I got there at 1am instead of 4:30pm. I went to my room to find the theramostat set on 90 and and industrial fan set up and on high in the middle of the room. Called the desk and was immediately moved and given a complimentary breakfast. Would like to have had free coffee available when catching the shuttle at 6am Saturday morning.
April 22, 2013
Rated 2 out of 5 by Unhappy3 Disappointed
Hotel was under construction. They noise was in the early morning was unaccepatable. I came there for a Holiday party and to get to enjoy San Diego. I was woken up early bothe Sat & Sun by construction noise. I can undrstand during the week but on the weekend???? Roo I was in was supposed to be new. The chair cushion was filty. I flipped it over and the other side wasn't bad. Other items.
December 17, 2013
Rated 4 out of 5 by RickyD51 Excellent concierge staff
We spent the weekend celebrating our 5th anniversary at the San Diego Weston. I contacted the concierge desk beforehand for some help on ideas to celebrate....Molly came through in spades! She helped me get dinner reservations at our favorite spot. And when the hotel didn't offer a spa package we wanted, she suggested a local spa within walking distance that treated us fantastic.
May 20, 2013
Rated 5 out of 5 by wayniac15 Great Weekend
I thoroughly enjoyed my time in San Diego this past weekend, and it was largely due to the amazing staff at the Westin Hotel. I couldn't have asked for more friendly and courteous people to take care of everything I needed. They could teach a class on hospitality, that's for sure.
I would highly recommend your hotel, and look forward to staying there next time I visit San Diego
August 26, 2013
Rated 5 out of 5 by PBPHI Great service
This was a random booking. We didn't know what to expect, but as soon as we came in, Gentle (that's her name) took care of getting us checked in quickly and addressed all our needs. We were in a hurry and she could tell so she put us at ease and made sure we didn't forget anything.
The room was great and it had a great view. We put value on good service and will always return.
May 21, 2013
Rated 5 out of 5 by scgirl92672 Happy Birthday to me!
The hotel staff were great. Nate at front desk was super helpful and sweet when I told him it was my birthday. Hooked us up with some breakfast coupons and had me get signed up to the SPG program. The hotel sent a fancy dessert to my room on the day of my birthday which I thought was above and beyond expectations. How nice they treat their guests. would stay again any time.
November 24, 2012
Rated 1 out of 5 by RipOff Dont waste your money at this dump!!!
Hotel is dumpy and old. After I was presented my final bill my credit card had a mystery charge added. I have contacted the hotel four times by telephone and once by email, and the hotel refuses to show me an invoice or even tell me what the additional charges are for because this is "corporate policy." I guess its time to do a chargeback with the credit card company.
September 25, 2013
Rated 5 out of 5 by Numberoneson Overall
Loved the location--within walking distance to so many things and short drive to others! Only issue we had was our fan rattled so it made it a bit difficult to sleep in. Bed was super comfy. Customer service was great!
July 7, 2014
Rated 4 out of 5 by TBisce Location over comfort
Family of four - chose this hotel for central location to major attractions (zoo, sea world, etc.), as well as Westin reputation and my previous experiences at Westins. Although upgraded to high floor, room was tiny and a littled dated. Elevator service was poor (May be due to construction being performed). Didn't feel like a Westin - Not sure if I would visit again?
November 13, 2013
Rated 2 out of 5 by TC1953 Noise
The room was to noisy. I am not sure if it was street or construction noise but It made for a very poor couple of nights rest.
Bed was very comfortable, room was clean.
Parking was expensive.
July 10, 2014
Rated 3 out of 5 by DrFarmer Nice beds and a good price
Affable staff and a nice room. The bathtub had a short and curly and another strangers straight hair. When you are about ready to shower and pull the curtain back, the last thing you want to do is call housekeeping to come clean what should have been done right the first time. They should look into better training for the housekeeping staff and room inspectors.
December 25, 2012
Rated 4 out of 5 by Swsarasio Refurbishment
It is good to know that this hotel is being refurbishment. However, it is suggested to let the guests know before their arrival. During our conversation with the staff, we cannot reach them clearly. But, the front desk and shuttle bus staff are very friendly and helpful. The room is clean and comfortable. We look forward to seeing the new image of this hotel.
January 5, 2014
Rated 4 out of 5 by MaoMen Parking - Internet
Parking fees too high.
The Wi Fi price is high.
July 24, 2014
Rated 2 out of 5 by Traveler284ghfskk Overcharged and Manager would not call back
I booked with a rate that included parking. The manager let me know I had to park in Valet instead of Self-Park to get Parking covered. After checking out I was erroneously chrarged $120 ($40/night x3). I called twice and was told both times the manager would call back.
Be careful of the overcharging and lack of customer service to fix it.
March 31, 2014
Rated 3 out of 5 by Shalom Problems with food services
1) Kosher food
It is common among many hotels to provide kosher meals to conference attendees upon request. While the Westin provides this courtesy, it appears that no one on staff is actually familiar with the needs of people who keep kosher. I was correctly brought a packaged, kosher lunch, but then was offered that they would remove the meal from the packaging and plate it for me -- this would destroy the kosher status of the food. In addition, I was not provided with any cutlery to eat the meal with -- the silverware at the place setting would also destroy the kosher status of the food. Finally, the meal was still cold, possibly still frozen; the procedure for heating it up was clearly not followed properly (though it's hard, since the food must stay sealed).
2) Vegetarian food
I had actually requested a vegetarian kosher meal for the first day, and was served chicken. For the second day of the conference, I more emphatically requested a non-meat kosher meal, and explained the two non-meat kosher categories (dairy and neutral, known as "parve"). Instead, I was brought a kosher beef meal.
Though others who keep kosher would not choose this option, I decided to simply eat vegetarian food prepared in the hotel kitchen. There were no vegetarian entrees at the lunch provided by the conference (which was already rather surprising), but the staff offered to bring me a vegetarian meal. Unfortunately, when it arrived, it consisted solely of plain steamed vegetables and plain rice. Perhaps 30 years ago or more, when no one knew anyone who was vegetarian and most people had never eaten a vegetarian meal, that would be excusable -- but at a major business hotel in the heart of one of California's largest cities, it's hard to imagine that someone in the kitchen thinks that's what should be served.
When I spoke directly to the chef, he offered to prepare something better. He did, marginally -- grilled vegetables with some pasta, a bit of cheese, and a balsamic sauce. Edible, but if I were a food reviewer, it would still only get one star -- not counting that this was the staff's third try at providing a basic suitable lunch.
These issues are readily addressable through education and training. I brought them to the direct attention of the head of sales and catering, and never got a response of any kind.
On the plus side, the hotel is just a couple of blocks from the beautiful Sante Fe Depot train station downtown, so it was delightfully easy catching the Amtrak up to LA after the conference.
August 19, 2014
Rated 4 out of 5 by n1713 Thoughtful Conference Catering Staff
I wanted to commend the conference catering staff. They went out of their way to ensure that we had a good dining experience during our conference. I was especially pleased that they remembered that I was a vegetarian, and personally approached me several times during the conference to make sure I had enough to eat, and to offer me vegetarian options.
November 13, 2013
Rated 5 out of 5 by JaguarPaw Outstanding Customer Service
My experience all 5 min of it happened in my car trying to book a 1 nighter downtown san diego and being a SPG member helped tremendously on the price. The customer service on the phone and checking in was Five Star!!!! They actually looked at you and smiled and said something that made me laugh...it was cool. Thanks to team WESTIN i had a great stay!
September 12, 2012
Rated 4 out of 5 by dpclawyer Staff
When I arrived, the internet was not connecting in my room, which was a problem because I was in town for work. The staff, particularly Bre, who responded to my calls, Leon at the front desk, and Ray, the bellman who helped me move to another room, were terrific. Every staff member I encountered was gracious and attentive. I am most appreciative.
February 19, 2014
Rated 1 out of 5 by Emily76 Great Staff Horrible Hotel
After calling from the airport for the shuttle and being told it would be 10-15 minutes, we waited 30 minutes. We reserved a king and upon check-in they only had a room with 2 doubles. The entire hotel is under construction & a mess, you don't feel like your checking into a nice hotel.
The room we checked into was right above their outdoor patio that had a large very noisy party on it, we had just come off a long flight and needed to sleep which was not possible because of the incredible loud party music. We asked to switch rooms, which they did & it was better for noise. But starting at 8am the next morning workers starting working on the floor above ours which woke us up and did not allow us to go back to sleep. The rooms were very small and very outdated.
The staff was always nice. I don't believe they should have been open during this remodel. If was our first time staying with The Westin & it will be our last, not impressed at all.
December 10, 2013
Rated 5 out of 5 by Caper A Great Stay
We stayed with your hotel from Apr 14th until Apr 23rd....We had a great stay, your staff were excellent. Gentle Joy gave us excellent service and always was so welcoming , friendly and courteous each time we went through the lobby...It was our 46th wedding anniversary and she helped to make it special. you have a super employee in her.
May 20, 2013