The Westin New Orleans Canal Place

  • 100 Rue Iberville
  • Nova Orleans,
  • Louisiana
  • 70130
  • Estados Unidos
  • Mapa

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Rated 3.7 out of 5 by 842 reviewers.
Rated 2 out of 5 by The good, bad, and dirty We arrived at 11:30 PM tired from a long trip. When we entered the room my son had to use the bathroom. Moments later he came running out with a wet head. There was a golf ball sized hole in the bathroom ceiling dripping sewage from the floor above. We called the front desk and were told they were sold out. I pressed the issue and we were given an alternate room next to the gym. This room was far worse than the first. It smelled like sewage, the sheets were soiled, and there was dried urine on the commode seat. We tried to call down to the desk but the phone had been stolen! (along with the coffee maker) The next morning after threatening to change hotels, we were given a suite on the SPG preferred guest floor. Night and Day difference. The suite was typical of what we expect from a Starwood hotel. Remodeled, clean, and no smells! The only negative was the lack of maid service. We had to call every day to have our room turned and most days it didn't occur until late afternoon. Because of the pool and location, we might consider staying again but would make sure it was in a remodeled room. July 21, 2014
Rated 2 out of 5 by The hotel's location can't be beat We loved the location and at first glance you would think it was beautifully appointed, but the furniture in the lobby (with a stunning view of the river and French Quarter) is tattered, dirty and shabby. The room had no soaps, few towels, etc. I think someone needs to start paying attention to details. October 7, 2013
Rated 5 out of 5 by Very Comfortable Second time I stayed here, and loved it as much as the first. Great location, great views. Staff is very friendly and rooms are comfortable. They said on their website that the pool is heated, but it is not. I noticed that on both occasions i stayed there. Other than that, perfect stay! Highly recomend. June 17, 2013
Rated 5 out of 5 by Great location, staff and accomodations My first time at this Westin property. Staff were pleasant, attentive and well mannered at all times. Breakfast, lunch and dinner selections and portions were a good value and delicious! Tremendous views of New Orleans and the Mississippi River and the ships from all windows in the hotel. November 9, 2013
Rated 5 out of 5 by Hotel has great location and attentive staff. Busy time of year so had to wait for a room to be available. Spacious room with great view of the river and Vieux Carre'. Parking not included in the room rate but discounted for self-park. Could hear water running late into the night. Friendly and attentive staff and concierge service. January 2, 2014
Rated 5 out of 5 by The hotel staff was extremely friendly and helpful This was my first time staying at the hotel and the young lady checking us in was super friendly and very helpful. We had an awesome view of the river and the french quarter. Room was very spacious and comfortable--Can't wait to go back to New Orleans to stay at the Westin Canal Place. November 21, 2013
Rated 1 out of 5 by old and dirty hotel is old and dirty. mold in bathrooms, bathtub, around toilets. room felt generally unclean. hotel felt outdated. i let the front desk know upon check-out. no apology, just "we will look into it." a little goes a long way, namely cleanliness. not what i would expect from this brand May 17, 2012
Rated 1 out of 5 by Not up to Westin Standards Complete disappointment. When we arrived we stood at the registration line marked Starwood Preferred Guests. Four other guests arrived after we did and were waited on before we were in another line. We then went to the other line to check in, and asked why we had not been waited on in the Starwood Preferred Guest line. We were told that that line was not open; but she never bothered to tell us that while we were standing there waiting to check in! Instead, she chose to pretend we were not standing in line. That set the tone for the entire 5 night stay. This hotel is dirty, the furniture in the lobby is worn out, the toilet seat in the bathroom was broken upon arrival, and several of the electrical outlets did not work. The room was as basic as they come. In addition, there was litter throughout the lobby and in the elevators, and the pool was filthy. Never have I ever stayed at a Westin that was like this one. It was more like a rooming house than a Westin. The place is in need of a complete makeover. September 5, 2013
Rated 5 out of 5 by Excellent Hotel The stay at this hotel was excellent. Customer service was excellent from me checking in til my departure day, The room was nice and clean and very comfort. I just wish they have a refrigator but over all I would recommend this hotel to my friends. I will stay here on my next visit September 10, 2013
Rated 5 out of 5 by New Orleans Winner Wonderful staff, great views, great bed, nice bar and restaurant. Only down side was slow hot water in the shower but plus far out weigh this. Stay here! July 18, 2014
Rated 5 out of 5 by Fantastic Place I come to New Orleans on a weekly basis and my desire is to always stay at the Westin. I have stayed at many other hotels in the area but my preference is always the Westin and it never disappoints. The staff and hotel are top notch and always mindful of their guests. April 23, 2013
Rated 4 out of 5 by The View by the Lobby is breathtaking. I really loved the view from the lobby. Hotel is clean and staff are all friendly and helpful. I was impressed when I ordered by the bar near the lobby and they brought my food out to me. I do not have to go back in and get it myself. I really felt taken care of. November 11, 2013
Rated 4 out of 5 by Great location Recently stayed at this property. The staff was very friendly. Great location. The hotel and rooms were very clean (and the room was much larger than I expected). The pool could use a renovation - the pool, pool deck area and furniture were dirty and dingy. April 23, 2013
Rated 2 out of 5 by Westin is Wilting! Arrived reservations for King bed, only had Twin. In Hall way was mouldy Strawberries sitting on table. had to call to have our rooms made up. Mold in bathroom tub by shower. Heavenly beds were Heavenly. Super disappointing! We once were Westin Fans;{ February 12, 2014
Rated 5 out of 5 by Great Stay From start to finish our stay was fantastic. The staff were great and our room was incredible. We would recommend this hotel to anyone. Location was great for the French Quarter, Warehouse District and you couldn't get any closer to the river. March 24, 2014
Rated 5 out of 5 by Great French Quarter getaway We were attending a meeting in New Orleans and found the Westin to be a great hotel to both enjoy the French Quarter and everything it offers, as well as the relaxation and quiet needed after experiencing all the local tastes, sounds and attractions. October 7, 2013
Rated 3 out of 5 by Great Location , food ordinary to low For a City know for it's food ...this is not the place SPG recognition...not attentive Better another property ! July 17, 2014
Rated 5 out of 5 by Westin New Orleans is the place to stay The hotel's location is perfect. The views from the lobby are amazing. As a SPG Platimum member the hotel has upgraded me each stay to beautiful suites overlooking the Misssissippi River. The entire staff was helpful with every question or request. December 1, 2012
Rated 5 out of 5 by My first choice when visiting New Orleans This hotel only gets better. The management and staff continue to improve on a great hotel in a very convenient location. Recently the hotel upgraded their in-room television service. It is dramatic improvement. I look forward to my next visit. August 27, 2012
Rated 5 out of 5 by Amazing Stay with Amazing Staff I would like to extend a special thank you to Danielle (Guest Reception) and Don (Bell Staff) for their service. Very kind! If any thing becomes available February 14th & 15th, please let me know. Thank you all again for a very pleasant stay. January 20, 2014
Rated 5 out of 5 by The perfect place to stay while visiting New Orleans The hotel was spotless and the staff was very friendly. The location of the hotel could not have been better. I was able to walk to all the favorite spots of New Orleans. Almost every restaurant I went to was no more than a 10-15 minute walk. September 11, 2013
Rated 5 out of 5 by the best hotel in new orleans I have stayed countless times at the Westin New Orleans over the last several years. The location is perfect. Rooms are clean and spacious. Most of all, the staff is wonderful from the doormen to the General Manager. They never disappoint. February 13, 2012
Rated 5 out of 5 by My Favorite New Orleans is one of my favorite cities. This is my second stay at the Westin Canal Place. Booked multiple rooms and all were great. The lobby here has a breathtaking view of the city and the river. By far my favorite Starwood location. August 29, 2012
Rated 5 out of 5 by gums Room was very well appointed. Bathroom lacked shower caps . Definitely continue to stay at westin July 14, 2014
Rated 5 out of 5 by Nice Been years since stayed here and spent one night now as Plat SPG. Upgraded from a traditional room to a suite on the top floor. Very happy with that SPG recognition. Only beef was the buffet breakfast was kind of lame. January 3, 2014
Rated 5 out of 5 by Great location! This hotel is in a great location. It is within walking distance to the French Quarter, the French Market, the aquarium, the river walk, and so many shops, restaurants, and bars. And Bourban Street! April 22, 2014
Rated 5 out of 5 by Wonderful Experience The staff is so warm and friendly it makes the stay like being at home. The valet service and bell service guys are the best around. Everyone makes you feel like you are a VIP. Thank you for a wonderful stay. June 10, 2013
Rated 3 out of 5 by staring to show it's age The hotel is staring to show it's age, but overall a nice hotel. They are one of those hotels that only seem to care about platinum SPG member. I had to fight with the front desk just to be on a higher floor. May 31, 2012
Rated 4 out of 5 by Good experience. After a so-so experience in December, we decided to stay at Westin Canal Place once again for convenience of meeting family. Was happily surprised that our experience was much better. Many thanks. March 21, 2014
Rated 3 out of 5 by Interesting The Hotel was lovely, and the people working at the hotel were very pleasant. We are most appreciative that we did not have to pay for the additional entertainment of hundreds of tiny bugs everywhere. October 20, 2013
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